I have to give my card number everytime I go I can never just pick it up in the key box like I set it up for and I believe they are using my personal information I had to change my debit card because it was added to someone's apple pay a few hours after I left
James W.
Customer Reviews for M1 Food Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The agent was super cool. Easy in easy out. Hassle free. The one draw back. Cats inside the store on the chips.
Mark T.Actually the best Uhaul rental I've been to. Im definitely recommending!!
Sylvester F.Customer service was top tier, staff very informative and friendly, recommended the best vehicle for a female driver.. great service will definitely return for future rentals..
Ebony W.Excellent Service!!!!!
belinda B.Always pleasant, professional and friendly.
terri M.Keep it going
Ivan J.Excellent service
Kim M.Everything was good always good equipment
Richard W.Wait time
Michael W.Nothing everything was really good
Lamontrez H.Nothing at the moment
Chyvonna H.I almost had like three accidents on the road because the truck was all over the road it needs a front wheel alignment. It was sad.
Jamar M.The young man that checked me out was wonderful. Also polite I was in and out. I would always use this location
Cherrie I.The inside was dirty
Glenda W.Unsafe neighborhood and unfair to charge for extra mileage when U-Haul decides to change the location on you.
Jeremiah J.Great customer service.
SARHANK M.good customer service
Muataz A.Great experience. Friendly customer service and great rates.
Crystal H.More available pickup trucks
James B.The lockbox lock was too hard to open to get the key from.
Destiny M.Very good service and friendly
Gregory H.The location I selected online didn't have the truck size I needed. The representative called me the day before to tell me this location had the truck. I asked him how far was the location from the 1st location I original chose he said 4 miles away, that was a lie. This location is actually 14 miles away and end a very bad neighborhood. When I got there this location was closed. No one told me that I had to do a online check in to get the truck, so after being on hold for 15 minutes in this neighborhood I was able to figure out how to retrieve the truck. Then there was no dolly in the truck and I was charged for it.
Roxanne R.I had selected the 24/7 Truck Share option. When I arrived, I was not able to rent the truck through my phone, so I called customer service. They indicated the location did not have the truck ready and the keys were not in the truck, and I would have to wait until they opened (1 hour later than my original reservation). I waited until the location was supposed to open, and they never did. Therefore, I had to drive to a different location to get the truck, two hours later than I was originally supposed to have the truck. A stressful experience on an already stressful day. Do not recommend.
Tawny B.I don't feel any improvement is necessary! I was treated with the upmost of dignity and respect. Staff was very courteous and handled my rental process in a timely manner. Everything was explained to me in detail and staff welcomed any questions I may have had. I admired the cleanliness, great organization and overall appearance of the store. I was welcomed, thanked with a smile and the professionalism was one of great value…I couldn't have completed my moving process without them! I would highly recommend this establishment and I will be returning, in the future, for my U-Haul needs! A Special Thank You To Mohammad…Keep Up The Great Work! 😁
PATRICIA M.Very nice and friendly service
eric B.The courtesy there was remarkable they went over everything in details as, well as informing me of things that is a safety, and return time and charges. I am glad I located M-1
Willa R.Always fast and friendly service. Great equipment everytime I need a truck they are ready to roll no issues.5 star service.
Richard W.I have not received my refund !!!
SANDRA W.Thx
Corey G.Thank u ..vehicle could have been cleaner. I definitely appreciate the service
Malory T.Great service as always 😀😀
Mohammed A.Nothing everything was just excellent
Lazarus J.Amazing experience. Thanks
DEBRA G.Great service always great equipment👍
RICHARD W.There was something wrong with the gas tank part was stuck at 2 different gas stations trying to get gas and couldn't get my work I needed done finished.
CASSEY H.No service needed
TONYA G.Be up front and let the customer know the truth. When I picked up one guy said that I needed to be back I think it was 4pm exactly because a customer needs the truck at that time. When I got back I told another guy that I needed more time because I didn't finish and he said I could had kept the truck longer. I saw no customer waiting took pic with time and date 30 mins. later and truck was still there.
TERENCE D.n/a
TAMMY K.Man everything was great I came in looking for a certain size Truck and got just what I wanted with no rush to get it back
ALEXANDER H.I only had issue with 24/7 access so I had to wait for the store to open. Therefore I was down on my move. I had actually ran over on my time due to that. I was connected to three of your all's customer service reps and no one could help me. This was very inconvenient and I would like the adjustment I was guaranteed.
JERMAINE A.Make it a little clearer that you are a U-Haul rental facility
Zekeiel T.Moving day in itself creates such anxiety you don't realize how much you have accumulated until you undergo this challenge. I found comfort in dealing with this location because they were helpful, answered all my questions and made my experience less stressful which is always a plus. What can you do to improve for the next customer "make sure your website details the use of an appliance dolly can only be used with certain size trucks." Let the customer know NOT all trucks have ramps attached.
Jacquelyn G.Extremely nice staff! Very helpful and knowledgeable! Highly recommend using this location!
lisa M.Only place I get Uhauls from.
Tosha P.Have accurate store hours. My reservation was for 9 am but the store didn't open until 10. This set me back . That hour makes a difference.
CANDACE P.As a single woman moving some furniture this Uhaul location had the nicest customer service, freahly clean vehicles, and the easiest hassle free rental experience I've ever had.. Tysm Uhaul!! 🤗🤗â¤🤙🏼
ANGEL N.The equipment I had reserved was not available when I went to pick up my rental. The location offered a smaller vehicle for a discounted rate but still wish I had the vehicle I had originally requested.
Joseph C.Everything was fast and smooth I really had no complaints at all
R S.Very good service
NAMA N.Everything was great i like this location when renting a uhaul.
RICHARD W.I used the mobile app it took a while to get started. The app had issues letting me upload pictures so I had to proceed w/o uploading them. The process was easy and returning was a snap. Javier was helpful in assisting me through the process.
Chris M.Nothing
Deborah J.