Customer Reviews for M1 Food Market
(U-Haul Neighborhood Dealer)

210 reviews

4600 Pope Ave   Saint Louis, MO 63115

(314) 546-4080

Office Hours

  • Mon-Sat: 10 am–7 pm
  • Sun: 11:30 am–3:30 pm

Services at this Location:

Contact Us

(314) 546-4080

4600 Pope Ave
Saint Louis, MO 63115

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–7 pm
  • Sun: 11:30 am–3:30 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

I have to give my card number everytime I go I can never just pick it up in the key box like I set it up for and I believe they are using my personal information I had to change my debit card because it was added to someone's apple pay a few hours after I left

James W. 
Rating:
5.0

The agent was super cool. Easy in easy out. Hassle free. The one draw back. Cats inside the store on the chips.

Mark T. 
Rating:
5.0

Actually the best Uhaul rental I've been to. Im definitely recommending!!

Sylvester F. 
Rating:
5.0

Customer did not leave a comment.

rolandis N. 
Rating:
5.0

Customer service was top tier, staff very informative and friendly, recommended the best vehicle for a female driver.. great service will definitely return for future rentals..

Ebony W. 
Rating:
5.0

Excellent Service!!!!!

belinda B. 
Rating:
5.0

Customer did not leave a comment.

Jerry P. 
Rating:
5.0

Always pleasant, professional and friendly.

terri M. 
Rating:
5.0

Keep it going

Ivan J. 
Rating:
5.0

Excellent service

Kim M. 
Rating:
5.0

Everything was good always good equipment

Richard W. 
Rating:
4.0

Wait time

Michael W. 
Rating:
5.0

Nothing everything was really good

Lamontrez H. 
Rating:
5.0

Customer did not leave a comment.

Erisha H. 
Rating:
5.0

Nothing at the moment

Chyvonna H. 
Rating:
1.0

I almost had like three accidents on the road because the truck was all over the road it needs a front wheel alignment. It was sad.

Jamar M. 
Rating:
5.0

Customer did not leave a comment.

VERBENA F. 
Rating:
5.0

The young man that checked me out was wonderful. Also polite I was in and out. I would always use this location

Cherrie I. 
Rating:
5.0

Customer did not leave a comment.

erisha H. 
Rating:
5.0

The inside was dirty

Glenda W. 
Rating:
1.0

Unsafe neighborhood and unfair to charge for extra mileage when U-Haul decides to change the location on you.

Jeremiah J. 
Rating:
3.0

Customer did not leave a comment.

Chad G. 
Rating:
5.0

Customer did not leave a comment.

richard B. 
Rating:
5.0

Great customer service.

SARHANK M. 
Rating:
4.0

Customer did not leave a comment.

Barbara R. 
Rating:
5.0

Customer did not leave a comment.

DENQA R. 
Rating:
5.0

good customer service

Muataz A. 
Rating:
4.0

Customer did not leave a comment.

Deneen F. 
Rating:
5.0

Great experience. Friendly customer service and great rates.

Crystal H. 
Rating:
5.0

Customer did not leave a comment.

DENQA R. 
Rating:
1.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
4.0

Customer did not leave a comment.

adrian M. 
Rating:
5.0

More available pickup trucks

James B. 
Rating:
5.0

Customer did not leave a comment.

rhonada G. 
Rating:
4.0

Customer did not leave a comment.

NED F. 
Rating:
4.0

The lockbox lock was too hard to open to get the key from.

Destiny M. 
Rating:
5.0

Customer did not leave a comment.

LaShana T. 
Rating:
5.0

Customer did not leave a comment.

Gregory H. 
Rating:
5.0

Customer did not leave a comment.

Carla H. 
Rating:
5.0

Very good service and friendly

Gregory H. 
Rating:
5.0

Customer did not leave a comment.

chanese L. 
Rating:
1.0

The location I selected online didn't have the truck size I needed. The representative called me the day before to tell me this location had the truck. I asked him how far was the location from the 1st location I original chose he said 4 miles away, that was a lie. This location is actually 14 miles away and end a very bad neighborhood. When I got there this location was closed. No one told me that I had to do a online check in to get the truck, so after being on hold for 15 minutes in this neighborhood I was able to figure out how to retrieve the truck. Then there was no dolly in the truck and I was charged for it.

Roxanne R. 
Rating:
2.0

I had selected the 24/7 Truck Share option. When I arrived, I was not able to rent the truck through my phone, so I called customer service. They indicated the location did not have the truck ready and the keys were not in the truck, and I would have to wait until they opened (1 hour later than my original reservation). I waited until the location was supposed to open, and they never did. Therefore, I had to drive to a different location to get the truck, two hours later than I was originally supposed to have the truck. A stressful experience on an already stressful day. Do not recommend.

Tawny B. 
Rating:
3.0

Customer did not leave a comment.

Germaldella M. 
Rating:
5.0

I don't feel any improvement is necessary! I was treated with the upmost of dignity and respect. Staff was very courteous and handled my rental process in a timely manner. Everything was explained to me in detail and staff welcomed any questions I may have had. I admired the cleanliness, great organization and overall appearance of the store. I was welcomed, thanked with a smile and the professionalism was one of great value…I couldn't have completed my moving process without them! I would highly recommend this establishment and I will be returning, in the future, for my U-Haul needs! A Special Thank You To Mohammad…Keep Up The Great Work! 😁

PATRICIA M. 
Rating:
5.0

Very nice and friendly service

eric B. 
Rating:
5.0

Customer did not leave a comment.

Macchelle C. 
Rating:
5.0

The courtesy there was remarkable they went over everything in details as, well as informing me of things that is a safety, and return time and charges. I am glad I located M-1

Willa R. 
Rating:
5.0

Always fast and friendly service. Great equipment everytime I need a truck they are ready to roll no issues.5 star service.

Richard W. 
Rating:
1.0

I have not received my refund !!!

SANDRA W. 
Rating:
4.0

Thx

Corey G. 
Rating:
5.0

Customer did not leave a comment.

DARRA H. 
Rating:
5.0

Customer did not leave a comment.

LADONNA F. 
Rating:
5.0

Thank u ..vehicle could have been cleaner. I definitely appreciate the service

Malory T. 
Rating:
5.0

Great service as always 😀😀

Mohammed A. 
Rating:
5.0

Customer did not leave a comment.

Henriques O. 
Rating:
3.0

Customer did not leave a comment.

BrendaKay B. 
Rating:
4.0

Nothing everything was just excellent

Lazarus J. 
Rating:
5.0

Customer did not leave a comment.

AMBER B. 
Rating:
5.0

Amazing experience. Thanks

DEBRA G. 
Rating:
5.0

Customer did not leave a comment.

Kevin A. 
Rating:
5.0

Customer did not leave a comment.

DESIREE W. 
Rating:
5.0

Great service always great equipment👍

RICHARD W. 
Rating:
1.0

There was something wrong with the gas tank part was stuck at 2 different gas stations trying to get gas and couldn't get my work I needed done finished.

CASSEY H. 
Rating:
4.0

Customer did not leave a comment.

CORREY D. 
Rating:
5.0

No service needed

TONYA G. 
Rating:
5.0

Customer did not leave a comment.

FELICIA M. 
Rating:
5.0

Customer did not leave a comment.

DEON M. 
Rating:
3.0

Be up front and let the customer know the truth. When I picked up one guy said that I needed to be back I think it was 4pm exactly because a customer needs the truck at that time. When I got back I told another guy that I needed more time because I didn't finish and he said I could had kept the truck longer. I saw no customer waiting took pic with time and date 30 mins. later and truck was still there.

TERENCE D. 
Rating:
5.0

n/a

TAMMY K. 
Rating:
5.0

Man everything was great I came in looking for a certain size Truck and got just what I wanted with no rush to get it back

ALEXANDER H. 
Rating:
5.0

Customer did not leave a comment.

GREGORY W. 
Rating:
5.0

I only had issue with 24/7 access so I had to wait for the store to open. Therefore I was down on my move. I had actually ran over on my time due to that. I was connected to three of your all's customer service reps and no one could help me. This was very inconvenient and I would like the adjustment I was guaranteed.

JERMAINE A. 
Rating:
4.0

Customer did not leave a comment.

TRUMAN N. 
Rating:
3.0

Make it a little clearer that you are a U-Haul rental facility

Zekeiel T. 
Rating:
5.0

Moving day in itself creates such anxiety you don't realize how much you have accumulated until you undergo this challenge. I found comfort in dealing with this location because they were helpful, answered all my questions and made my experience less stressful which is always a plus. What can you do to improve for the next customer "make sure your website details the use of an appliance dolly can only be used with certain size trucks." Let the customer know NOT all trucks have ramps attached.

Jacquelyn G. 
Rating:
5.0

Customer did not leave a comment.

Lola W. 
Rating:
5.0

Extremely nice staff! Very helpful and knowledgeable! Highly recommend using this location!

lisa M. 
Rating:
5.0

Customer did not leave a comment.

Carolyn B. 
Rating:
5.0

Only place I get Uhauls from.

Tosha P. 
Rating:
5.0

Customer did not leave a comment.

Obadiah W. 
Rating:
4.0

Have accurate store hours. My reservation was for 9 am but the store didn't open until 10. This set me back . That hour makes a difference.

CANDACE P. 
Rating:
5.0

As a single woman moving some furniture this Uhaul location had the nicest customer service, freahly clean vehicles, and the easiest hassle free rental experience I've ever had.. Tysm Uhaul!! 🤗🤗❤🤙🏼

ANGEL N. 
Rating:
3.0

Customer did not leave a comment.

Daniel C. 
Rating:
4.0

The equipment I had reserved was not available when I went to pick up my rental. The location offered a smaller vehicle for a discounted rate but still wish I had the vehicle I had originally requested.

Joseph C. 
Rating:
5.0

Everything was fast and smooth I really had no complaints at all

R S. 
Rating:
5.0

Customer did not leave a comment.

AMBER B. 
Rating:
5.0

Very good service

NAMA N. 
Rating:
5.0

Customer did not leave a comment.

ANGEL G. 
Rating:
5.0

Everything was great i like this location when renting a uhaul.

RICHARD W. 
Rating:
3.0

Customer did not leave a comment.

Karen W. 
Rating:
5.0

Customer did not leave a comment.

Deja' P. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
4.0

I used the mobile app it took a while to get started. The app had issues letting me upload pictures so I had to proceed w/o uploading them. The process was easy and returning was a snap. Javier was helpful in assisting me through the process.

Chris M. 
Rating:
3.0

Customer did not leave a comment.

Amber B. 
Rating:
3.0

Customer did not leave a comment.

Karen D. 
Rating:
5.0

Customer did not leave a comment.

Andre B. 
Rating:
4.0

Nothing

Deborah J. 
Rating:
5.0

Customer did not leave a comment.

Andre B. 
No reviews have been submitted for this location.

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