Customer Reviews for M1 Auto Repair
(U-Haul Neighborhood Dealer)

460 reviews

7586 S Redwood Rd Unit B   West Jordan, UT 84084

(801) 308-8568

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(801) 308-8568

7586 S Redwood Rd Unit B
West Jordan, UT 84084

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The people at M1 were the best. They were accomidating in getting the reservation and return issue resolved because the U-Haul App is a Miserable Attempt of Working Sufficiently. I will rent again only because of the help i received from this location. Great Job!

James Erickson 
Rating:
5.0

Customer did not leave a comment.

Emily Howe 
Rating:
5.0

Customer did not leave a comment.

Brian Grieashamer 
Rating:
5.0

Customer did not leave a comment.

Jeremy Ayala 
Rating:
5.0

Customer did not leave a comment.

Cole Nukaya 
Rating:
5.0

Customer did not leave a comment.

Douglas Bird 
Rating:
5.0

Customer did not leave a comment.

SUHAIL DABBACH 
Rating:
5.0

Customer did not leave a comment.

Travis Thompson 
Rating:
5.0

Customer did not leave a comment.

Kaleigh Riehl 
Rating:
3.0

Customer did not leave a comment.

SADIE LYNN COOPER 
Rating:
5.0

Great customer service

Lynn Koehler 
Rating:
5.0

Customer did not leave a comment.

Bob Procida 
Rating:
5.0

Customer did not leave a comment.

Enrique Garcia 
Rating:
1.0

Customer did not leave a comment.

Kevin Stanton 
Rating:
5.0

I can’t think of anything. Friendly efficient and fast, keep up the good work.

TIM GIVAN 
Rating:
5.0

No problems, everything worked and no issues

FERNANDO JIMENEZ VALDEZ 
Rating:
5.0

Customer did not leave a comment.

jeff russelle 
Rating:
5.0

Customer did not leave a comment.

Pierre Arkilo 
Rating:
5.0

Just did a drop off but was easy to do!

CHALET LIU 
Rating:
1.0

The shocks and suspension were terrible. It would have been fine for local moves but I told you I was traveling 700 miles and you still gave me an old, crappy truck.

Brian Templin 
Rating:
5.0

Customer did not leave a comment.

David Lacasse 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Larsen 
Rating:
3.0

I thought they would of noticed my drop off, when they were off. Had to call and ensure they had it several hours after they returned to work. but not primary business, so probably should have returned to a uhaul store vs. independent.

Wes Minster 
Rating:
3.0

Customer did not leave a comment.

MATT PANTELAKIS 
Rating:
5.0

Good customer service

Dennis Beauchaine 
Rating:
4.0

It started off a little rocky when they couldn't get their system to match the price we were given in our online reservation, but they got it all figured out and all went well. The van we rented wasn't very clean, but they came out and got it all cleaned and made us feel very comfortable in using it. I would highly recommend this location for their customer service.

CarolAnn Osborne 
Rating:
5.0

Will be using this uhaul location again. Awesome service great company!

Taylor Hood 
Rating:
5.0

Customer did not leave a comment.

Tammy Clark 
Rating:
5.0

Customer did not leave a comment.

Trevor Williams 
Rating:
3.0

The gate to drop off the uhaul was a little tight. And the app wouldn’t work for a while so it was a struggle. Good thing is, the owner was there and told us how to complete the drop off, even though it was Sunday and they were closed so we were happy he was there!

Candice Wood 
Rating:
2.0

We had planned to return our truck at 6pm unaware that the office would be closing at 5pm. This wouldn’t have been a problem except we were given no return instructions. It was unclear where to park the truck, what to do with the dolly, or if there were any other location-specific return procedures. The office was also very dirty and there was dog poop all over the lot where the trucks are parked. I understand that auto-repairs and truck rentals are not meant to be glamorous, but this was very much below average.

Lindsey Cook 
Rating:
5.0

Customer did not leave a comment.

Earl Reives 
Rating:
5.0

Customer did not leave a comment.

Jeremy Nuttall 
Rating:
3.0

The store manager didn’t open their doors until 10-15 minutes after their opening hours. There was a line of 3-4 customers waiting to rent their equipment.

Kendal Nani 
Rating:
5.0

Customer did not leave a comment.

James Broderick 
Rating:
4.0

Customer did not leave a comment.

Alan Shumway 
Rating:
5.0

Customer did not leave a comment.

Michael Larsen 
Rating:
3.0

It took us an hour to get the UHAUL. The people usually working weren’t there (they told us and we totally understand why) and someone else who doesn’t normally work uhaul was working and did amazing. We just had to move all day and were exhausted and had to deal with this. Then once we got the uhaul the gas was completely empty and we had to use our own money to put gas in. We got it mostly figured out and they were great about working with us, but again, a bump in the road that set us back an hour and a half. There was also empty capri suns in the front and garbage in the back.

Samantha Borders 
Rating:
2.0

I simply lost half of my Saturday due to a problem on the trailer I rented to get a job done. I noticed the issue when I got home, contacted the customer service and it was not very smooth, it took hours of phone calls and waiting time. I lost 150 dollars.

Rodrigo Paolinelli 
Rating:
5.0

I would absolutely recommend this location. Customer service is 11/10. Definitely went above and beyond and guided me through the process. It was the best rental experience I’ve had. Thank you!!

brett dutton 
Rating:
5.0

Mike was great to work with. I will definitely rent from him again.

Bryan Hawker 
Rating:
5.0

Customer did not leave a comment.

Emma Solberg 
Rating:
5.0

Great location!! Would def use these guys again!

Ashley Macfarlane 
Rating:
1.0

Honor online reservations and do not allow the agents to manipulate or try and force customers to pay extra.

John Zeigler 
Rating:
3.0

Give consistent details on when equipment is due to be returned. I received conflicting information from the rental location, and Uhaul.com and it wound up costing me an extra $50 because I was told I was a day late returning the truck, when I thought I was a day early. I do have receipts to back this up. But overall - it was as good of an experience renting a moving truck as I would've expected.

Lane Cullimore 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Larsen 
Rating:
5.0

Customer did not leave a comment.

Hugo Vilichez 
Rating:
1.0

I would suggest actually replying to the guest when you send the receipt email after they return their equipment. When you guys send it and it gives you opportunity to email if the receipt has is wrong or you have concerns. I emailed twice and no response for being overcharged in many ways. Unfortunately I will not recommended or rent from this specific location again. It is quite sad.

Shianne Johnson 
Rating:
4.0

Customer did not leave a comment.

Claudia Miller 
Rating:
5.0

Customer did not leave a comment.

Michael Larsen 
Rating:
2.0

dont threaten people with being called in for a stolen vehicle if they dont show up on time

RUSSELL JENSEN 
Rating:
5.0

Drpooed off after hours

JOSEPH POIRIER 
Rating:
5.0

Customer did not leave a comment.

Jody Bratcher 
Rating:
5.0

Customer did not leave a comment.

Gary Bowman 
Rating:
3.0

drop off was weird - not at the address listed. Was actually half a block away. caused a bit of confusion!! This should be noted on the website!!

Stephanie Ward 
Rating:
1.0

The uhaul rep that check me in for my drop off was simply not a good experience. She had an energy that was slightly off putting. As I gave the keys to her, she started inspection. My partner and I, cleaned and mopped the truck before drop off and filled the tank up to a quarter tank which was the level required. After she finished her inspection, she comes over and says “so your total is $82 and I charged your card but it declined so you have a promissory note with uhaul, pay itit when you can!” We were baffled!! I asked her what made it so expensive and she charged us $72 fee because she said we didn’t fill the gas to a quarter tank and only filled it 1/16… she talked over us and was rude and impatient. It just felt like it was the first time she had done something like this. I went back inside and found another worker who I asked to double check the fuel. Sure enough, a quarter of a tank full. M1 auto repair fixed this in the end. I’m grateful but man, what a joke. Honestly, felt slighted and disrespected.

Ethan Baltz 
Rating:
4.0

I was charged for the cleaning fee when the cab of the truck was extremely dirty when I picked it up. I returned it with less miles used, less days used, and more gas then I started with, yet I was charged $40 for a cleaning fee.

Rick Collinwood 
Rating:
2.0

found out after the fact that I was being charged for cleaning as well as for fuel even though I returned the truck with the amount that I left with( I have reciept of the fuel purchase). I sat in the office for over 5 minutes while the representative did the walk around. When she came back in I asked her if everything was OK. She said yes and that I was free to go. At no time did she mention the extra charges!?!

EILEEN KINTNER 
Rating:
5.0

Customer did not leave a comment.

JAMES LAKE 
Rating:
1.0

FUCK This place. The lot is a mud hole!!

ANTHONY FARRER 
Rating:
3.0

Customer did not leave a comment.

Marie Bryce 
Rating:
5.0

Very quick and efficient staff. I just returned a trailer and within minutes it was returned, unhooked and everything was resolved! Outstanding! This is a prime example why i use UHaul. Professional, thorough, and quick! Thank you for a great experience!

Timothy Glaser 
Rating:
3.0

Our overall experience was terrible. Our reservation was moved to another location the day before. That location wasn’t open when we needed to pick up the truck. The app was useless and we were at the location trying to pick up for over an hour. The verification process should have been explained to us, we were told we would have to answer a few questions, not the case. Then when we finally got the truck, the check engine light and check the fuel cap light was on and it had no fuel in it. Can’t believe how difficult it was to get through to someone to help, we were on hold twice for over 20 min and on 2 attempts our calls were dropped when we actually got to someone. This makes us never want to rent from UHaul again.

Frank Cole VanKomen 
Rating:
1.0

The two females working in the office on all three occasions we had to go there (we returned 2 trucks and one car carrier) were rude, unhelpful, and offered no assistance whatsoever. I have rented from UHaul over the years and have never had a problem or bad experience until this one. Worst customer service EVER. And the office and drop off location are filthy dirty.

Zelma Hall 
Rating:
4.0

Customer did not leave a comment.

Robert Hayes 
Rating:
3.0

Charged us extra gas which clearfield has wrong

Mckenna Imoh 
Rating:
3.0

Dropped off the truck and trailer when they were closed so no return inspection from dealer. When they checked in the equipment I was charged a $50 cleaning fee. Doesn’t seem right as the equipment was cleaner and in better repair when I dropped it of than it was when I picked it up. I contacted the dealer and their agent was dismissive as to my objections to the charges. She basically told me to go pound sand and call Uhaul. I contacted a representative from Uhaul he was very helpful and requested that I upload the photos I took when I returned the equipment. He said that he would review with the area manager and get back to me within 72 hours.

Roger Taylor 
Rating:
5.0

Nothing. Everything was great.

Alice Brown 
Rating:
1.0

Lobby smells strongly of cigarette smoke and there are big dogs loose in there. The cab of the truck was filthy and there was water leaking inside the back of the truck. The people were nice but I’ll never use this location again.

Kristal Welsh 
Rating:
5.0

Customer did not leave a comment.

BUCKLEY DRANEY 
Rating:
5.0

Customer did not leave a comment.

Otay Mounsena 
Rating:
3.0

Customer did not leave a comment.

Robert Terry 
Rating:
5.0

Customer did not leave a comment.

Albert Hurtado 
Rating:
5.0

Customer did not leave a comment.

Wayne F. Hull 
Rating:
4.0

Customer did not leave a comment.

Mike Gomez 
Rating:
4.0

Customer did not leave a comment.

Russell Ross 
Rating:
5.0

Customer did not leave a comment.

Jermy Jensen 
Rating:
5.0

Customer did not leave a comment.

Shari Brown 
Rating:
5.0

Trailer was missing front wheel which made it impossible to disconnect trailer to load and unload. Also because of this I needed help to disconnect when I returned

Victor Velivis 
Rating:
3.0

It was a late night drop off so I did not interact with anyone. I can't really rate them.

Sonya Lacy 
Rating:
4.0

Customer did not leave a comment.

Lynn Barton 
Rating:
3.0

Be more attentive to customers, shouldn’t argue and think customer is lying when in fact you guys are in the wrong.

Tim Do 
Rating:
5.0

Customer did not leave a comment.

Kim Wedow 
Rating:
1.0

The key was not there! Extremely dissatisfied!!

Brandon Pearce 
Rating:
3.0

Slow computers so it took a while to get checked in. The truck was covered with bug guts on the windshield and front. I had to clean the windows before I left out.

James Golden 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Larsen 
Rating:
4.0

Customer did not leave a comment.

Sergio Manrique 
Rating:
3.0

Customer did not leave a comment.

John Nusser 
Rating:
5.0

It was fast and easy. And the low cost of renting it was perfect.

Darlene Shepherd 
Rating:
5.0

Same as above EXCELLENT

lorine vann 
Rating:
3.0

Customer did not leave a comment.

Christian Heckathorn 
Rating:
3.0

Customer did not leave a comment.

Chad Bittner 
Rating:
5.0

Customer did not leave a comment.

Annetta Geyer 
Rating:
4.0

Customer did not leave a comment.

Sebastian Nye 
Rating:
5.0

Customer did not leave a comment.

michael larsen 
Rating:
5.0

Customer did not leave a comment.

Paul VanDyke 
Rating:
3.0

Customer did not leave a comment.

Loran Roseborough 
Rating:
1.0

Dangerously negligent location. They didn’t properly secure the trailer to my ball hitch, and it came flying off while I was driving down redwood road. I had to get a wild trailer under control while slowing from 50 mph. Could have done thousands of dollars of damage, or if I’d been next to a cyclist or a motorcycle, killed someone. The owner was condescending and showed incredibly poor professionalism. He’s lucky it was an empty trailer and that no damage was done, because M1 did a terrible job through and through. Don’t rent from here.

Daniel Findley 
Rating:
3.0

Customer did not leave a comment.

Devin Henson 
Rating:
4.0

Customer did not leave a comment.

Brian Boulter 
No reviews have been submitted for this location.

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