Comentarios del cliente para Lynden Heated Self Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Lynden Heated Self Storage

Grado total:

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Dylan G. en

Grado:

Best customer service ever!

David G. en

Grado:

El cliente no dejó un comentario.

Mikko H. en

Grado:

Super nice guys at this local

Lawrence L. en

Grado:

El cliente no dejó un comentario.

Dan H. en

Grado:

El cliente no dejó un comentario.

Diane C. en

Grado:

Everything was just fine

Jerry S. en

Grado:

Have truck cleaned in between customers.

jim W. en

Grado:

El cliente no dejó un comentario.

Brett B. en

Grado:

El cliente no dejó un comentario.

Stacie M. en

Grado:

We had a crew waiting to help load the truck and when we went to pick up the truck the u-haul system was down. When our agent called in for help they just said oh well try doing it manually. That agent obviously didn't have any concern for our rental. It took over 45 min to finally get out od there!! Maybe more training for the front line agents???? I won't use u-haul again if I can help it.

Kevin W. en

Grado:

The lady there was friendly and very attentive. Dropping off, there was easy and convenient.

Lee M. en

Grado:

El cliente no dejó un comentario.

Dustin M. en

Grado:

El cliente no dejó un comentario.

David G. en

Grado:

All three times I have dropped off or returned the Uhaul and the person in charge at this location is so busy that he just asks for the keys and papers and tells me he will take care of it. The first two times I was pressed for time so it was convenient for me. This third time was the same. Gave him the keys and papers and left as he was busy once again. I then get an email stating that I was charged am extra day for an hour and a half that I was "late" ( not knowing ) I plan on renting at least once a month from now on since I need a big vehicle like this for my church ministry. But if I am going to be charged for a day fee I should be told of that so that I can get full use of a day rental or advise me correctly on what time and when it should be returned. I know it was not the fault of this locations person to advise me of the time of return but of the person who I rented it from. I hope you can help me out by reimbursing me for that fee that I believe in all fairness should not have been applied. And also since I was not advised of this fee my bank account was overdrafted because I did not account that late rental fee into my balance so now I got a rental fee of 43 dollars and change and a non sufficient fee of 35 dollars from my bank. On the question of if this person was helpful I put no because he is always busy. But I will stick around from now on. Thank you and God bless

Dawn T. en

Grado:

El cliente no dejó un comentario.

Joshua G. en

Grado:

El cliente no dejó un comentario.

Robert A. en

Grado:

El cliente no dejó un comentario.

BRYAN L. en

Grado:

Great customer experience, very helpful and professional

Amandeep H. en

Grado:

Excellent

Carmen H. en

Grado:

El cliente no dejó un comentario.

Robert A. en

Grado:

El cliente no dejó un comentario.

richard T. en

Grado:

terrible smell in the cargo trailer left by the previous renter.

Deanna F. en

Grado:

Judy was amazing

David G. en

Grado:

The gentleman attending was busy and made time to not only acknowledge me but to get me out of there quickly. I was late for work and he took care of everything. Thank you and God bless

gary H. en

Grado:

The gentleman who checked in the vehicle when we returned it was excellent. He saved us at least an hour by receiving the truck back in Lynden rather than taking it all the way to Blaine as was suggested by U Haul!

Brad K. en

Grado:

My issue is not with this facility, the people here were absolutely incredible. My problem is that we were sent to the States to rent a uhaul when we are from Canada. This location was based on distance. However, we had to pay American funds, which was an extra cost we were not anticipating. The exchange is not good at this time, and if we had known this when booking, we would have looked elsewhere. This is poorly done, uhaul, and extremely unethical.

Mark J. en

Grado:

This drop off location took the trailer because the renting store (one way) wanted me to take it to Canada.

Derrik D. en

Grado:

El cliente no dejó un comentario.

Mike R. en

Grado:

The person helping me was very short, non informative, and blatantly overall lazy. The truck given to me to drive had a check engine light as well as check gas cap lite on. When I told him, he didn’t seem to care and told me not to worry about it because I paid for the insurance. I told him I wasn’t going to go until he checked it. He put in window washer fluid and told me it was good. He also told me when I got done with the truck just to take it to any U-Haul and it was U-Haul problem if they wanted it at a different location. Also he did not even go over the operation of the truck and I had to figure it out on my own. When I tried to return it, the specific U-Haul refused to accept it and told me to take it to another U-Haul. Also when I reserved the U-Haul I requested 2 furniture dollies and when I picked up the truck he only had 1. Overall the customer service at the Lynden location was extremely poor and I would not recommend it to anyone that I know.

Paul S. en

Grado:

El cliente no dejó un comentario.

DONALD G. en

Grado:

Continue with whatever you are doing!

greg J. en

Grado:

El cliente no dejó un comentario.

mitch B. en

Grado:

El cliente no dejó un comentario.

Stephannie D. en

Grado:

Lynden Heated Self Storage has always gone above and beyond for their customers. I have recommended them many times over.

Debbie C. en

Grado:

The service agent was very nice to us. We drove 3 hours to get the u haul and do our packing and travel back. She offered us coffee and more coffee to travel with us. Was accommodating with blankets to protect our larger and breakable furniture. I would definitely use this location again. Thank you.

Sherman W. en

Grado:

El cliente no dejó un comentario.

Harry L. en

Grado:

El cliente no dejó un comentario.

Gordon R. en

Grado:

We were mislead by the person leasing the truck to me. He ask if I could take a few blankets back to Seattle with me and that I could used them for free. When I arrived at my house to load up the U-Haul I found that there was over 250 blankets taking up premium space. Also I was told by the same person and the 188# that I could return the moving van at the Samamish location. When I arrived to return the U-Haul, the person at the Samamish location said that they absolutely do not take one way U-Haul returns and that I had to take it to a different location. The booking, picking up and return was not easy.

Tammy I. en

Grado:

El cliente no dejó un comentario.

gayle M. en

Grado:

I won’t recommend anyone ever using uhaul again. Not because of the people at the location we picked up the rental because uhaul is horrible to deal with and lost our reservation, took hours of our time getting paperwork dealt with and then charges us $240 more than what it was supposed to when we first reserved it. All because the uhaul site didn’t save the reservation. Tried being nice about the whole thing, but not anymore. Never using uhaul again unless I get my money back.

Lily M. en

Grado:

El cliente no dejó un comentario.

paul B. en

Grado:

This Lynden office went out of their way to be sure that we were well taken care of. Way above and beyond...

randy D. en

Grado:

El cliente no dejó un comentario.

Raymond J. en

Grado:

I had to drive 85 miles to pick up my 26 foot moving truck. U-Haul discounted off of my bill but the time and additional driver to take me up there wasn't quite worth it. Also even though the U-Haul truck was newer and performed well the windshield was so dirty I could hardly see out of it when I started out and had to clean it myself. So I was happy with the performance of the truck but not pleased with having to drive so far to get it and to clean the windshield myself. I would like to receive your $50 credit for not being completely satisfied with my experience. Thank you, Raymond Jones

Dorothy W. en

Grado:

El cliente no dejó un comentario.

Brenda L. en

Grado:

El cliente no dejó un comentario.

Jeff P. en

Grado:

El cliente no dejó un comentario.

Theresa G. en

Grado:

El cliente no dejó un comentario.

Sharon L. en

Grado:

Just keep doing what your doing!

Joel D. en

Grado:

El cliente no dejó un comentario.

Linda K. en

Grado:

Joyce and Nick were both kind and helpful.

Todd T. en

Grado:

When my original pickup location is in Bellingham, and there are 3 perfectly fine 6x12 trailers in the yard, don't change my pickup location to Lynden and send me 15 miles (30mi round trip) up the road. The lady at the Lynden location indicates she doesn't even take trailers, due to her being handicapped. My wife and I had to hook it up ourselves....they are a little tongue heavy to say the least. I don't appreciate being used to run someone else errands, while I'm on a time crunch. This "little" detour cost me an additional 1.5hrs of my time, and gas....after I'd already been driving for 5.5hrs, from Vancouver WA.

linsay D. en

Grado:

El cliente no dejó un comentario.

DAVID S. en

Grado:

positive to work with and good service

diane C. en

Grado:

When I rented a Van, I told the U-Haul rep that I did not want the CDW Insurance coverage. When I received my bill by email the CDW charge of $10.00 was included in the total charge. I went back to the U haul office and they informed me that the charge had to be corrected by a U haul manager at another location. I'm still waiting to see for the credit. The overall process of renting the Van was very poor.

dan W. en

Grado:

El cliente no dejó un comentario.

brian B. en

Grado:

nothing more...

Clay T. en

Grado:

El cliente no dejó un comentario.

john W. en

Grado:

I had ordered a 10' Uhaul because I had a small load for the 900+ mile trip, but was issued a 15' truck. Not only did this use a lot more gasoline, the 15' truck was too long for the fire lanes at my complex so I had to park offsite.

Dawn T. en

Grado:

El cliente no dejó un comentario.

Keith T. en

Grado:

El cliente no dejó un comentario.

Dennis S. en

Grado:

El cliente no dejó un comentario.

Terry L. en

Grado:

Got charged for Insurance I declined when making the reservation online. Took 6 days & 3 phone calls to get it reimbursed; still no evidence it's been reversed yet, because no one has called back with the info. to confirm it.

cheryl J. en

Grado:

El cliente no dejó un comentario.

Monica R. en

Grado:

The guy was very nice and friendly (sorry, can't remember his name).

Heather Y. en

Grado:

El cliente no dejó un comentario.

andrew S. en

Grado:

Everything was super simple, fast, and easy. I just appreciate that it wasn't a big deal.

Sandra T. en

Grado:

Told me to leave key, didn't check truck in till next day after they had to receive email from customer service

Tyson D. en

Grado:

Lynden sure is different from Portland. This was a welcoming location with great friendly service.

Roy C. en

Grado:

El cliente no dejó un comentario.

Devon H. en

Grado:

El cliente no dejó un comentario.

Robert O. en

Grado:

I am bad about remembering names, but He had the truck warmed up and ready for me. Even thou I was running late due to the bad weather, he was friendly, and courteous. Would highly recommend getting your truck there.

William H. en

Grado:

El cliente no dejó un comentario.

annette H. en

Grado:

As usual the truck was fine and got the job done just fine.

Brent R. en

Grado:

This is by far the best UHaul vendor I have ever used. Fair beyond my expectations. Friendly! Felt like I wanted to just hang out for a while. In and out like nobody's business. Absolutely fantastic experience.

caleb M. en

Grado:

El cliente no dejó un comentario.

Christopher R. en

Grado:

El cliente no dejó un comentario.

gail W. en

Grado:

The person who was there was easily distracted and did not communicate very clearly. I was told that if I did not completely fill up the gas tank I would be very unhappy with the charge- The vehicle was only 3/4 full when I picked it up- so It cost me an extra $15. to fill it up so this dealer got extra benefit from that. She said she told me that I only had to fill so full- but I do not recall that- she pointed it out ont he paperwork- but she said FILL IT UP OR YOU WILL NOT BE HAPPY WITH THE CHARGE THEY WILL CHARGE YOU TO COMPLETE THE FILL. So that is what I did. I would love a $15 rebate if possible. Please. I will not go to that dealer again. She was very slow and I dont think she actually knew what she was doing as she was very slow. Sorry but that is how I felt about this experience.

Mike M. en

Grado:

El cliente no dejó un comentario.

annette H. en

Grado:

Thanks, great job!

Tim J. en

Grado:

El cliente no dejó un comentario.

Waymond B. en

Grado:

El cliente no dejó un comentario.

Josh B. en

Grado:

Nick did an outstanding job, if I move again, there is no question that is the location I would go to.

THOMAS K. en

Grado:

Fast ,Friendly and helpful

Wolfgang S. en

Grado:

El cliente no dejó un comentario.

eric E. en

Grado:

The application "paperwork " took almost fourty five minutes. Please work on shaving some time off

Connie H. en

Grado:

Excellent responsive professional service. I was very pleased. Highly recommend.

Scott N. en

Grado:

Nothing. People managing the site were great; super friendly and helpful.

ron R. en

Grado:

El cliente no dejó un comentario.

JAMES L. en

Grado:

This is where I should have been directed in the first place.

Stephen AND Ro B. en

Grado:

El cliente no dejó un comentario.

linda D. en

Grado:

Expected to pick up truck in Blain but was sent to Lyndon for an hour later pickup! This caused me inconvenience and time! Did not meet my deadline at receiving end resulting in us having to wait an hour to unload! Rep at office advised me to call and be credited miles and inconvenience!

Arnold R. en

Grado:

Wonderful gal works at this location. Very helpful and friendly. Also service oriented. We somehow missed getting the dolly in the pickup location... I think it was my mistake and this location let us use a Dolly at no cost. Wonderful service.... Easy to return.

Lorell M. en

Grado:

El cliente no dejó un comentario.

deborah L. en

Grado:

Friendly and professional!

Denis L. en

Grado:

We arrived at the appointed time for pick up and none of the paperwork was ready. It took over 20 minutes to complete and then we went to inspect the truck. There was so much damage on the vehicle it was easier to pick to undamaged spots. The windshield had not been cleaned on the inside and we had trouble seeing with the glare. There was no A/C in the truck and it ran like crap. The brakes were also a real concern. Overall a terrible experience in an otherwise already stressful day.

Kelly J. en

Grado:

El cliente no dejó un comentario.

MARK B. en

Grado:

This was a cross border rental BC Canada to WA USA. I received two calls from the arrival location in Lynden wanting to know when I would be turning in the rental. The first was the night before the rental was due, the second was the morning the rental was due that afternoon. The staff calling were impatient and demanding. I attempted to explain I would attempt to turn in the rental before it's contracted time, but I rented the truck to cross an international border, and made it clear when I rented I may need more time. I have no control over how long customs would take to clear a truck with household goods. Upon arrival at the Lynden drop off I was told a previous customer had yet to turn in a rental due the day before and it had Domino effect on their pending reservations. It was unfortunate that the reservation system is so tuned to requine early return when departure staff calmly state that late arrivals are fine but I would be required to pay an additional day. I am prepared to pay when I exceed my contract, but I do not expect contradictory information between departure and arrival staff, nor do I expect to return early to fix a snafu in the reservation system caused by a delayed return.

TAMMRA L. en

Grado:

El cliente no dejó un comentario.

Kim A. en

Grado:

When someone does a one way trip you need to give them both the pick up and drop off location so if you are done early you can drop off the equipment.