Customer did not leave a comment.Ruth A.
Customer Reviews for Lutz Hardware
(U-Haul Neighborhood Dealer)
Camas, WA 98607
Services at this Location:
- Mon–Sat8 am–5:30 pm
- Sunday9 am–5:30 pm
Special Operating Hours
- 12/10/2023: 9:00 am - 2:00 pm
- 12/11/2023: 9:00 am - 2:00 pm
- 12/24/2023: 10:00 am - 4:00 pm
- 12/25/2023: Closed
- 1/1/2024: 10:00 am - 4:00 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Absolutely no improvements needed. The representative I worked with at Lutz Hardware was awesome, the vehicle was impeccably maintained and clean, and the process was swift and seamless. Thank you!GARNET C.
Pickup was a breeze with extremely friendly and helpful staff. Would highly recommend this location and Lutz Hardware to anyone!kerry C.
Customer did not leave a comment.David H.
This is my 1st time renting in many many years. I will use this location next time for sure. They are excellent!Kristin L.
Customer did not leave a comment.Sam S.
Customer did not leave a comment.Kathie F.
Very friendly and knowledgeable staff.Amy G.
Not much, service was helpful and considerate start to finish! Thanks!michael H.
Great service.Patricia J.
Customer did not leave a comment.Camille P.
Lower the cost.JOSEPH F.
I felt cheated due to fuel policy. They want you to bring 7/8 full tank. They give a paper which shows how many gallons you will need from a given tank status to reach 7/8. It is incorrect and you end up filling the tank in full. You are always going to pay 1/8 tank extra. I pointed this out, and person told me that they will give discount. Of course, they never did. When I rented, fuel was less than 7/8, and again the person said when you return, return less than 7/8. But, as I said, you always end up filling the tank completely.. This looks like a scam, but probably just about 10-15$, I hope they get rich...Sharad T.
Customer did not leave a comment.holly C.
Customer did not leave a comment.Armando F.
lutz hardware is the go to guy . very friendly service .walked me outside to the rental . I cant say enough good things about this placerosendo V.
Customer did not leave a comment.Susan F.
Customer did not leave a comment.Tristan P.
Easy rental, friendly service. Truck was very clean and in great shape. They took time to explain all the details of the rental. Very flexible hours of operation. Price was exactly what was quoted. Will definitely rent from Lutz again!George F.
Customer did not leave a comment.Ireneo D.
Customer did not leave a comment.Kalina L.
Customer did not leave a comment.Richard R.
Friendly and efficient!JAMES R.
Customer did not leave a comment.Steve V.
Customer did not leave a comment.Eligijus S.
Not much. It's always a pleasure to rent from Lutz Hardware store. Fast, efficient, clean vehicles and great service.Emanuel K.
App and check in process was glitchy and took longer than expected.Rodney S.
Customer did not leave a comment.Elizabeth S.
the lutz hardware location was fabulousMatthew B.
Customer did not leave a comment.Kristian B.
Lutz Hardware's a Diamond to the locals. Love those folks. Owned and operated by locals for many years.tom T.
It was a wonderful experience with the Lutz hardware for customer service but the truck itself was hot!! The design where your air comes out front but the extreme heat from the floor boards makes it a horrible experience to use the truck for moving. Your feet actually burn! That must be addressed. Especially in summer weather.Joeseph R.
Clean front windshield maybe...HelpfulKathline G.
Customer did not leave a comment.Greg F.
Keep up the great work!Robert G.
Lutz is a great partner. It was so hands on and it made it so easy. Very friendly and helpful throughout the process.Ken R.
You could have your other locations take a few pointers from the crew at Lutz Hardware: They are especially accommodating (and efficient), making the whole experience less stressfulâ€”with the assurance that Someone has your back, from initial rental/ pick up, to final check in/ payment.mike M.
Equipment was a new pickup truck that had previously been used to transfer manure and smelled of manure, cigarettes and weed. Otherwise the experience was fantastic.Serge V.
Great friendly service. Everything went great! Highly recommended!Tim A.
Excellent orientation and good value.Ron M.
Customer did not leave a comment.Anthony R.
The customer service was friendly and professional, the truck was clean and impeccably well-kept and the hardware store was helpful and accommodating. Five stars.Jennifer C.
Lutz is the best! Friendly, knowledgeable and easy to deal with!Kelly A.
Erin at Lutz Hardware in Camas was great to work with, even included appliance dolly.David C.
Customer did not leave a comment.Greg A.
Customer did not leave a comment.Robert N.
The guy who helped me out was SO sweet, patient, and helpful!Lindsey J.
Customer did not leave a comment.James C.
Friendly and knowledgeable rental agent.James A.
Not a thing. Everything was great!Penny B.
Customer did not leave a comment.frances E.
Customer did not leave a comment.RODD G.
I need a final receipt emailed to me at mail@21OVE.US thanks.TIMOTHY JEWETT J.
Customer did not leave a comment.Gregory A.
Customer did not leave a comment.Donald G.
I was charged $98.33 at time of pickup. I returned it under the estimated mileage that caused the $98.33 charge, and was given a receipt for $75.66, to which I should have a credit of $22.67 coming. It has been 2 days w/o a credit to my statement, but it only took seconds to charge and take the $ out of my account. PLEASE CREDIT MY ACCOUNT!Randal F.
could not have been smoother or easier. Lutz Hardware is the best!Malcolm M.
The online system was down and it took me 20 minutes to get my vehicle.Richard M.
Customer did not leave a comment.Debbie W.
Nothing to fix....Cheers!mike W.
Customer did not leave a comment.Tiffany K.
Nothing, everything was amazingMelinda G.
Customer did not leave a comment.Jocelyn B.
Everything was great. The customer service ar Lutz Hardware was terrific! I will definitely use Lutz in the future.MICHAEL V.
Customer did not leave a comment.Harry B.
When I arrived to pickup my truck, the agent at the service desk appeared to be annoyed as I arrived about 30 minutes prior to closing and he wanted to get home. The truck itself was a good fit for my task and was returned 3 hours after I picked it up. I followed the directions given to me for returning the vehicle by the letter.Raymond C.
I would go out of my way to give my business to Mr. Lutz! He was extremely helpful & kind. Plus, the 15 foot truck was clean & well maintained.Patricia H.
Lutz provided excellent service. Everyone was friendly, courteous, knowledgeable and professional.Daniel B.
charging for milage and gas is usurious. charge for milage or gas like rental car companies.PAUL H.
Not a damn thing!..All GoodRichard W.
Customer did not leave a comment.ROBIN S.
Customer did not leave a comment.Anthony R.
Always a pleasure when dealing with Lutz! Thank you so much!Melody M.
My service was quite prompt and the reservation process was very user friendly. I found renting the vehicle to be the least stressful part of my moving experience. :)Alessandra B.
Customer did not leave a comment.OLGA S.
The customer service at Lutz Hardware is top tier and made my day a wonderful experience .Gerge D.
Afterward I noticed on the bill I was charged for 100 miles after being told by Lutz's agent that I had travelled 67 milesJoeseph G.
Customer did not leave a comment.James S.
Customer did not leave a comment.William L.
The Lutz team always has the equipment clean and ready to go, helpful, and run a great location.RICHARD R.
Customer did not leave a comment.Dora Jolene M.
Customer did not leave a comment.FRANCISCO L.
Clearer information on on-site verification requirements. We thought we were done after the pre-check-in online at home, and didn't have a passport and don't have a lease agreement since we own our home, and scrambled to find another person with a phone.Walter John M.
Lutz made everything quick and easy. Great service.James M.
Hidden pricing is awful. What I thought was going to be about $60 turned into $120. Definitely won't be renting a truck again if I can help it. The location and staff were wonderful though.Parker S.
Customer did not leave a comment.Joshua H.
Customer did not leave a comment.Carlos G.
Customer did not leave a comment.richard M.
Customer did not leave a comment.David T.
The 20' U-Haul was very old and could barely go the speed limit. The service and location is great. But 20' needs to be replaced or maintenanced.Tieno H.
Customer did not leave a comment.Miriam V.
Customer did not leave a comment.Renee P.
Customer did not leave a comment.Julie H.
Customer did not leave a comment.douglas B.
The website process for pick upLafitaga S.
Customer did not leave a comment.Tony L.
Customer did not leave a comment.Matt B.