Customer Reviews for Lund Automotive
(U-Haul Neighborhood Dealer)

282 comentarios

9419 Doyle Rd   Fox River Grove, IL 60021
(1 block west of Rte 14 & Rte 22)

(847) 639-3274

Horario

  • Mon–Fri
    9 a. m. - 4 p. m.
  • Sat–Sun
    Cerrado

Servicios en esta ubicación:

Contáctanos

(847) 639-3274

9419 Doyle Rd
Fox River Grove, IL 60021
(1 block west of Rte 14 & Rte 22)

Servicios en esta ubicación:

Horario

  • Mon–Fri
    9 a. m. - 4 p. m.
  • Sat–Sun
    Cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Seperghan N. 
Clasificación:
5.0

Everything was great.

KIM V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kevin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ejaz S. 
Clasificación:
5.0

The online (via phone) process was HORRIBLE. Do some more testing at a site! Even the location had issues...then we moved to PC and it was still difficult. It should all be about Customer Experience.

Carl M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rob K. 
Clasificación:
5.0

Seems to be a disconnect on 24/7 rentals. The dealer thought U Haul sent out a video explaining the process. I did not get one. Probably should be on the same page to serve your customers better

Lawrence V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Georgia N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brent G. 
Clasificación:
5.0

The only thing I did not realize is that the utility trailer was charged daily I would have come back to Uhaul when I was ready to use it because it took 2 wks for us to fully move.

Larry D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela D. 
Clasificación:
5.0

Excellent service on site with great instructions on how to return after hours. I wanted to do no-contact via the app, but found it to be too intrusive with all the personal info/data requested for ‘immediate verification'. Kind of weird to ask for a lease agreement when I'm a homeowner and not leasing. Also bizarre to ask for two people to contact and verify me (it was the end of the workday and I don't know many people who would answer their phone from an unknown number given all the recent spam/smishing going around).

MELANIE M. 
Clasificación:
3.0

Your mobile app is very difficult to use. I don't think I would use it again.

Garo K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara H. 
Clasificación:
5.0

efficient

gerard F. 
Clasificación:
5.0

No improvements needed!

JAMES V. 
Clasificación:
1.0

El cliente no dejó un comentario.

Natalie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW M. 
Clasificación:
5.0

Excellent service, resolved app issue quickly :) would use again.

Pat W. 
Clasificación:
4.0

Vehicle was ready to go. They had warmed it up for us. Very friendly staff.

JEFFREY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

STACEY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen F. 
Clasificación:
2.0

When I was at the location to pick up the truck I remember I needed a furniture dolly. I asked the attendant to add one. It took over a half hour for him to try to add it, so long that I told him ww could probably do without. He insisted and then finally came out with a utility dolly. I told him a that I needed a dolly for furniture not boxes. He said I asked for a utility dolly to which I told him I specifically said furniture dolly. (I would call that a hand truck I've never used the words utility dolly in my life.) He then put it in the back of the truck as if I never said anything. Long story short I ended up paying for a usless (to me) piece of equipment that just took up extra space in the truck due to your employees incompetence and unwillingness to fix his mistake. I also had to carry a lot of furniture that would have been much easier to move with a dolly. My experience with my last uhal was I paid more to work harder because your guy couldn't and then wouldn't do his job in the first place.

WILLIAM F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MERRILL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA P. 
Clasificación:
5.0

they were great

Lawrence V. 
Clasificación:
5.0

The lady checking you out at Lund Automotive for Uhaul is the best of the best you need to give her a raise

JAMES B. 
Clasificación:
5.0

Excellent customer service!!

TODD K. 
Clasificación:
5.0

Great experience

Zachary D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff K. 
Clasificación:
5.0

El cliente no dejó un comentario.

heidi B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd K. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN S. 
Clasificación:
5.0

We actually booked through Crystal Lake but this was our pick up and it was very convenient for us

SCOTT L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL P. 
Clasificación:
5.0

Super service very quick

BOGDAN S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Benjamin S. 
Clasificación:
5.0

The team at Lund Automotive is courteous, friendly, efficient and easy to do business with. I will continue to use their services and would highly recommend them to others!

GARY K. 
Clasificación:
5.0

I found using the app very easy and user friendly. It was a seamless experience from start to finish.

CHERYL W. 
Clasificación:
5.0

It was a well maintained truck which was easy for my daughter and I to use. I had a very good experience with the rental especially since Lund was closed and we were able to pick it up with the app.

Carmen D. 
Clasificación:
5.0

There was mud on the floor of the driver's compartment. No big deal, but..... Easy pickup - easy return.

MICHAEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD F. 
Clasificación:
5.0

We dropped off the truck after hours so no personnel was there. Easy parking and clean.

SUSAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY L. 
Clasificación:
5.0

The woman that I spoke with to arrange the rental was outstanding! amazing customer service! In addition, when I had to reschedule last minute due to snow conditions, she was extremely understanding, helpful and did not charge a rescheduling fee. Couldn't be happier with the service. If I ever need a uhaul again, Lund automotive will be the place I go!

Rebecca C. 
Clasificación:
5.0

Great customer service, fast and friendly

Lawrence U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erik B. 
Clasificación:
5.0

El cliente no dejó un comentario.

George P. 
Clasificación:
3.0

I dropped off after hours. The location was not open so I had no interactions with anyone. The location is more of an auto shop vs a U Haul rental facility. It was a convenient location. For me.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen B. 
Clasificación:
5.0

Ninguno

Jeanne S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherri K. 
Clasificación:
5.0

The vehicle had no washer fluid in it. Next make sure washer fluid is full.

Roland B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Alexandra M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaci C. 
Clasificación:
5.0

Easy pick up and drop off with the app. Van was extremely clean, very low mileage. Great overall experience.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl M. 
Clasificación:
2.0

The app for picking up and dropping off the truck was horrible! It did not pick up my location. I lost 1hr and 20 minutes dealing with customer service. I also received a call this morning asking if I returned the truck. So the guy I spoke with at 5:30PM last night did not do his job!! Horrible experience and unless I am compensated with a discount I will start renting moving trucks through home depot.

John O. 
Clasificación:
3.0

Good experience overall.

Thomas K. 
Clasificación:
1.0

El cliente no dejó un comentario.

William M. 
Clasificación:
2.0

Agent with truck was not helpful to let me know when late truck would be available for pickup. Not being able to pick up truck near or in town of residence or large Uhaul center in Grayslake was inconvenient. Not knowing where to get truck until the day before is inconvenient.

JAMES H. 
Clasificación:
2.0

Don't use the online app. You don't know what you will be overcharged for. Watch for all the opt-in fees and extras when reserving...if you don't click off of them, they will appear on your invoice. You're better off going to the location and reserving so you know what the charges will be. $19.95 a day claim on the truck quickly turns into $100.

Thomas M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Melissa H. 
Clasificación:
5.0

El cliente no dejó un comentario.

carmen P. 
Clasificación:
3.0

I should be told of all the condtionss when ordering truck and not at pick up time

Jerald F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine F. 
Clasificación:
4.0

Have the truck available to use from the location I wish to use it from. I needed a truck from Davenport, IA to Urbana, IL. I had to rent one from Fox River Grove, IL, deadhead to Davenport and then used the truck after putting on a lot of extra miles.

Thomas E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd H. 
Clasificación:
5.0

Always a pleasure to deal with. I reserved packing blankets and a furniture dolly . My husband picked up the truck and came home with a 2 wheel foot truck not a four wheel Dolly like I ordered. We had our own 2 wheel foot truck/dolly so didn't need another one but we didn't want to go back and spend the time since we had a specific time to move our daughter out of her apartment. Otherwise, a good experience once again from this location. Thanks! Keep up the good job.

Terrence C. 
Clasificación:
3.0

We dropped off after hours so did not speak to anyone. Location very convenient for us.

Molly P. 
Clasificación:
5.0

Was an awesome experience...

Karen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa B. 
Clasificación:
3.0

The provider forgot to leave the key under the window visor. Fortunately, there was someone on site and he got me the key. Otherwise, the truck worked out well.

Mark P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg T. 
Clasificación:
5.0

Lund Automotive was great!

Jason K. 
Clasificación:
5.0

Great service, nice truck, very helpful, strongly recommend Lund/U-Haul

Gary K. 
Clasificación:
5.0

El cliente no dejó un comentario.

William H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken K. 
Clasificación:
3.0

I rented a pickup truck and it did not have 4 wheel drive and the rear tires had no traction. Suggest offering trucks with better options.

Shawn P. 
Clasificación:
4.0

The petrol/gas gauge position is very deceiving. So one never knows exactly how much to fill !!!

Arvinder B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel N. 
Clasificación:
4.0

I wanted to pick up the rental IN CRYSTAL LAKE. I was severely disappointed to find out I had to drive 12 miles to the rental location. They were nice and accommodating but it was NOT what I requested! I was not notified of the change of location! Where is CUSTOMER SERVICE???????

AJ G. 
Clasificación:
3.0

The inside of the truck was not clean. Actually sticky inside. Otherwise, nice people to deal with.

Susan S. 
Clasificación:
5.0

Auto transport trailer rental was a great decision. Trailer was clean and greatly helped us move a vehicle 90+ miles safely and legally. I will use this service to move a second vehicle soon. Lund in Fox River Grove was very helpful and we willrent from them again. Thanks U-Haul.

John B. 
Clasificación:
5.0

Nice and convenient

David S. 
Clasificación:
5.0

Nothing very satisfied!

Bill C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary L. 
Clasificación:
5.0

El cliente no dejó un comentario.

catherine B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hilary J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt H. 
Clasificación:
5.0

I think it is a crime to charge more than double for a one way trip. This is not relective of the pick up location. They were awesome.

William H. 
Clasificación:
5.0

Very friendly and helpful staff!

DANIEL D. 
Clasificación:
3.0

Well we had to go a different route to pick up truck and extra miles were added because we still had to go to mchenry and then back to roselle

John H. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

Volver
arriba