Customer Reviews for Lulu's Farm
(U-Haul Neighborhood Dealer)

270 reviews

13201 E 144th Ave   Brighton, CO 80601

(720) 255-0241

Location Hours

  • Mon-Sun: 9 am - 6 pm
Special Operating Hours
  • 12/24/2021 - 12/25/2021: Closed

Services at this Location:

Contact Us

(720) 255-0241

13201 E 144th Ave
Brighton, CO 80601

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 6 pm
Special Operating Hours
  • 12/24/2021 - 12/25/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The location we where supposed to use didn't get the truck back so had to cancel crew and driver 50 plus miles the wro g way to get a different truck.

Wade L. 
Rating:
3.0

Only open 9-6. I was charged for another day because they don't offer after hours drop off.

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

Logan D. 
Rating:
4.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Excellent customer service and very clean.

FONG V. 
Rating:
3.0

Customer did not leave a comment.

Carl D. 
Rating:
4.0

Customer did not leave a comment.

Cindy W. 
Rating:
5.0

Customer did not leave a comment.

CODY P. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
5.0

Very good experience

DAVID A. 
Rating:
3.0

Said it was 7/8ths full on receipt yet when I got in it it was right below 3/4 so that's what I filled it back up to. Check engine light came on. Steering was sloppy, and returning it was a headache. Couldn't get access to the gate using the app like they said to so I left it in front of the gate after messing with the app for 45 minutes.

Thomas B. 
Rating:
5.0

Love Lulus!!

Gwendolyn M. 
Rating:
4.0

I made arrangements Monday to pick up a trailer on Wednesday at 8777 Brighton rd unit a 80640 at 7:00 am nobody showed I called the phone # not being able to leave a message because his message box was full after waiting over an hour I called u haul total disrespect for me and my time he had my phone # and e mail nothing was ever sent your gal on the U-Haul 1800 #or 1877 ?really helped me out not only was I stood up but another customer was waiting and upset to you need to find another distributor other the universal coach works I will let others know about my experience my time and money was spent waiting witch I can't get back can you compensate me for that

Tim R. 
Rating:
5.0

Customer did not leave a comment.

Sandy P. 
Rating:
5.0

Customer did not leave a comment.

TERRY M. 
Rating:
3.0

make sure all Trash is out of vehicle and all windows are clean inside and out.

james L. 
Rating:
5.0

I know they can't help with loading tow bars. But a little better instruction when the cell service in the area would be helpful.

Andrea M. 
Rating:
2.0

better customer service did get the product I paid for

Mario M. 
Rating:
5.0

Customer did not leave a comment.

Ronald A. 
Rating:
3.0

Better signage where the desk is inside the Farm.

TANYA O. 
Rating:
5.0

Customer did not leave a comment.

marshall R. 
Rating:
5.0

Customer did not leave a comment.

SCOTT J. 
Rating:
2.0

After hours drop off box is 5 minute drive away from the location you drop off the vehicle at. Couldn't use the after hours drop off the website couldn't confirm my location and I was on hold for 45 minutes with customer service

Zach C. 
Rating:
5.0

Customer did not leave a comment.

Angela H. 
Rating:
5.0

Customer did not leave a comment.

tim S. 
Rating:
5.0

This location was great as well!! Everyone was helpful and drop off was simple. This location is a farmers market. The place is GREAT!! Check it out if you get a chance. I will definitely be going back. No improvements needed.

GREGORY T. 
Rating:
1.0

There was a lot with a bunch of trucks behind a locked gate at this location but my truck was not there. It was at least a mile down the road, on the side of the road where you had to walk through brush to inspect the truck. There also was not even ample room around the truck to safely inspect it. The address should be for where the truck really is, the lot with other trucks was very confusing and I spent a lot of time not understanding I wasn't in the right spot, since the check in process checked my location and said that I was in the right spot. Once I did find the truck, the instructions on finding the lockbox with the key were very unclear. The picture was a wide view without good indication of where in that 50ft range the box might be. Overall pick up here was very confusing and stressful.

Amy W. 
Rating:
5.0

Customer did not leave a comment.

Lorna G. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Wonderful service

LORRI L. 
Rating:
5.0

Customer did not leave a comment.

NANIETA B. 
Rating:
3.0

Customer did not leave a comment.

LUIS M. 
Rating:
5.0

Customer did not leave a comment.

Charles Andrew M. 
Rating:
5.0

Everyone was so friendly very helpful almost felt like you were borrowing a family or friends truck. And I even had my roasted chilli order done when we returned the truck. Excellent Service 100% the best

RITA G. 
Rating:
4.0

Additional staffing

GERALD L. 
Rating:
4.0

I turned my trailer in 3 days early and they didn't tell Uhaul till the end of the contract.

Cherilyn H. 
Rating:
5.0

Corporate Customer service is terrible i would appreciate a call from Corporate to resolve a ongoing problem with my account i was on hold with 3 different reps for 45 minutes. Max Sigala Jr 720-329-4531 Thank you 😊

MAX S. 
Rating:
4.0

Customer did not leave a comment.

Prince A. 
Rating:
5.0

These sister that work there are really great. Professional, easy to talk to and super nice. They always have a lot of inventory to choose from.

Phillip V. 
Rating:
5.0

Easy drop off

DAVID A. 
Rating:
1.0

Called and gave my mom and my grandma and me attitude, so I will not recommend anything from this place.

Jonathon R. 
Rating:
5.0

the best

Jorge R. 
Rating:
5.0

Customer did not leave a comment.

Craig J B. 
Rating:
5.0

Customer did not leave a comment.

Leonard S. 
Rating:
4.0

It just takes a long time to do the check ins. It seems like computer issues. We always reserve the truck at home on the computer then when we get there we go through alot of the same questions we had already filled out pryor to going in to get the truck.

John T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
5.0

Customer did not leave a comment.

JOHNY C. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
2.0

Need a sign to say there's an office in the store. Spent 30 mi a trying to figure out your app. Then walked in the food market and there was a uhaul office. My wife said it was the hardest app she every had to figure out and that's her job. Must be a more simple way to return a rental on your app. What if we didn't have a smart phone. There are many people who do t have a smart phone. Biggest complaint no sign say uhaul office inside.

ROBERT S. 
Rating:
2.0

We rented a 15' truck which was advertised for $19.95 in the window. Upon return it was noted on our receipt they charged us $29.95. When we asked about the false advertising of the price we were told "sorry, prices are set by U-haul and we cant change them". We also turned in the truck full of gas and showed proof with a receipt however they said the "pin" wasn't all the way past the full and charged an additional $18 for gas. We will not use this location again. Customer service was mediocre at best and they nickel and dime you like crazy. We have used U-haul in the past and have always like their rentals, this experience makes me think twice about using them in the future.

AMY G. 
Rating:
3.0

The map on uhaul.com to check in remotely had me on a bit of a goose chase down Brighton BLvD to the old location.

Brian B. 
Rating:
5.0

The customer service was terrible. I waited in line for an hour. During my visit not once

Kristi C. 
Rating:
5.0

I think it is absolutely ridiculous that I am unable to try to put in a reservation for a cargo trailer online for more than 7 days!!! Lulus farm was super helpful and got me what I needed for how long I needed it!!! The uhaul website though is a joke and the uhaul customer service phone line is absolutely ridiculous!!!

Kara R. 
Rating:
5.0

We had to buy a ball hitch for our truck but the ones sold here weren't long enough to fit so we had to go to tractor supply before being able to pick up our trailer

Kortnie F. 
Rating:
5.0

Customer did not leave a comment.

MELISSA J. 
Rating:
5.0

love lulu's

JUDITH G. 
Rating:
5.0

Customer did not leave a comment.

Alfonso M. 
Rating:
1.0

First off im very unhappy with rhe buisness done at the uhaul location 13201 e 144th ave Brighton CO because ii was over charged alot. Not only did i get over charged but when i was returning the rental truck after hours all i did was fallow the "CHECK-IN" prompt given to me at uhaul.com i was approached by i think was the person incharge of the trucks after hours and was very very rude and disrespectful to where he snatched the keys from my hands and said "GET THE F....K OUT OF HERE" because he said i parked the truck in the wrong place afterhours even though i parked it in the same exact spot i had took it from. QQ

ESTEVAN L. 
Rating:
4.0

Customer did not leave a comment.

robert H. 
Rating:
5.0

Customer did not leave a comment.

DEBRA S. 
Rating:
5.0

Customer did not leave a comment.

Jason F. 
Rating:
1.0

We didn't get the trailer we reserved because one of the tail lights didn't work. This caused major issues with our move as they didn't have another trailer available. We ended up having to higher movers costing us more money.

Robert B. 
Rating:
5.0

Staff was helpful and friendly and the market is a hidden gem.

Steven B. 
Rating:
2.0

The area where I picked up my Uhaul truck was a closed down farm (LuLu's Farm), I went to the wrong address first because apparently they moved a block or so away. There were lock boxes to pick up the keys for the Uhaul, but the one I needed to open (lock box 1) was stuck and someone had put the lock on backwards making it nearly impossible to open. Luckily, we were able to get the key out after trying for over 15 minutes or so. The people that left the truck last, left barely any gas in it. It had 30 miles till empty, so I had to go to the gas station which made me late to meet the movers I hired. I left the Uhaul with 1/4 tank of gas in it, as requested for the next person. Returning the truck was not as bad since I only had to drop the keys in the return key box after locking up the truck. Overall, didn't go as smoothly as I had hoped.

Cathy S. 
Rating:
5.0

The truck we rented was clean but the box had not been swept out, no big deal , but I brought it back cleaner than I received it. I would like to pick up a rental with a full tank of gas and return it the same.

Daniel G. 
Rating:
5.0

a very good staff and and there were no problems. would go there again.

Sharon F. 
Rating:
3.0

I waited in line over 20 minutes to return the rental. The person behind the counter clearly was not proficient with using the Uhaul software package. Moreover, I don't appreciate a long wait with loud music blasting in the back ground.

MICHAEL H. 
Rating:
5.0

Employees were great! He even pulled it up to the door for me!

Susan D. 
Rating:
5.0

Customer did not leave a comment.

Patrick C. 
Rating:
5.0

Customer did not leave a comment.

Jeremy S. 
Rating:
5.0

Customer did not leave a comment.

ROY S. 
Rating:
5.0

Customer did not leave a comment.

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

Ben L. 
Rating:
5.0

Customer did not leave a comment.

MARY K. 
Rating:
4.0

Customer did not leave a comment.

CHRISTINE F. 
Rating:
3.0

Easy drop off.

gary B. 
Rating:
5.0

The people at Lulu's are great. Very polite and helpful.

Shane C. 
Rating:
1.0

Locked me out of the yard not allowing me to return my trailer and then charging me for it and refused to fix it.

Dylan A. 
Rating:
5.0

Customer service was incredible. The staff were friendly and knowledgeable. They had me hook up and out in a Jiffy. Return was just as easy!!

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
3.0

After hour Drop off didn't work.

Debra D. 
Rating:
5.0

Excellent customer when I picked up and dropped off

Clayton C. 
Rating:
5.0

Customer did not leave a comment.

Damian G. 
Rating:
4.0

Customer did not leave a comment.

Johnny R. 
Rating:
5.0

Great customer service, store is neat and tidy and the equipment was clean and well maintained!

Kellen B. 
Rating:
5.0

Customer did not leave a comment.

jamie H. 
Rating:
5.0

Was very easy to reserve the uhaul and they were flexible with us on the pick up time.

Jan C. 
Rating:
1.0

Check in the vehicles as they come in and not 5 days later and charge the customer for the extra 5 days the uhaul has been on your property.

SHANNA M. 
Rating:
5.0

The truck we had we found out was previously used to haul marijuana and the odor was so strong it then stuck to all the stuff we were moving! We were also pulled over and questioned as if we were the drug holders.... not a great experience for what we paid!

Jake O. 
Rating:
3.0

Customer did not leave a comment.

LAWRENCE B. 
Rating:
5.0

Customer did not leave a comment.

Hassan M. 
Rating:
5.0

Customer did not leave a comment.

Sharon L. 
Rating:
5.0

The lady was very friendly when renting the van

Chris P. 
Rating:
5.0

Easy access, fast and friendly service.

Frank D. 
Rating:
2.0

Was over charged for an additional day that I did not need. Both the location that I picked the trailer up at and the 800 number customer service and traffic service rep could not fix. I want my money back.

Jason R. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
5.0

Customer did not leave a comment.

Kareem A. 
Rating:
5.0

Customer did not leave a comment.

Ernie R. 
Rating:
5.0

Customer did not leave a comment.

Jackie V. 
Rating:
5.0

Everything was great work out nice. Excellent location

Richard V. 
No reviews have been submitted for this location.

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