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William Kentile
Customer Reviews for Lukes Tire And Auto Repair Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Luke's was fine. UHaul isn't their primary business, so it's a bit more laid back. Nice helpful people
Robert BirminghamAll good
WILLIAM RICHARDSFirst class experience
michael kennistonGreat service. Thank you!
Josh ClementConvenient. Nice people.
Ed GualtieriWalt was very attentive and friendly and made the drop off easy. Location was easy to find too.
mary beth vannucciWalt was great. Everything was smooth sailing. Would have no reservations using his services again.
Craig GallahanThanks Walt
stephen millerConvienent location. Dropped off when facility was closed.
Al SchwartzThere were several service issues with the vehicle. At least one of them (air bag service light) should have prevented it from being rentable. The "Service Air Bag" light was on. The air conditioner would not blow air through the dashboard vents even though the fan was running at full speed. The radio did not work. The dealer was very nice but said that it was u-haul's problem and all that he could do was report the issues. All in all very disappointing for a vehicle with only 1,700 miles on it.
Lorin SodellVery courteous folks here at this location
Branden JaquaysWalt is wonderful, he explained everything to me. It was great customer service.
Jennifer AdamsCan’t think of anything worth noting; Very economical way to move a lot in a reasonable amount of time!
phil johnstoneAs I previously said in a previous review, this is a great location and would rent from here again. Good people, Walter is manager, clean and neat.
Mark StockerThis is a great location, worked with Walter, a very nice man. Was very helpful with the check in procedure and I would rent another U-Haul from this location anytime.
Mark StockerWalt Christy (owner) was excellent. He was so helpful and accommodating! He knows how to run a business!!
Larry DenisGreat coordination. When I asked if there were papers to sign, Luke said, "No. I was expecting you. All good." Got us on our way in short order.
michael CastaldoGreat truck everything fit
Matthew RiceEfficient, friendly, competent.
charles mckeownWalt was very helpful in making sure everything was handled smoothly. We picked up the truck on time and returned it an hour early. Very happy with this endeavor!
Mary P HallEasy, nice guy to work with. Would deal with again.
Fred SchwarzWalt Christy is the best! Took care of everything professionally.
Judy SouceyFriendly staff and courteous service
Jeffrey Easterlyprovide truck routes for NY to out of state customers.. we were not aware trucks were not allowed on parkway..
Jose Gabriel AyalaExcellent
Thomas GreenWas excellent. No recommendations for changes.
Diana LadueGreat experience from beginning to end
russell karrickWould be nice if could pay tolls with personal ezpass rather than pay inflated costs through U-Haul
Gregory BebernitzNothing from my perspective
Amy FrenetteIt had nothing to do with the location itself, which I would have rated "Excellent", it was the location. To ask a customer to drive 35 miles (70 miles total) to pick-up a truck is unfortunate. Time, mileage and gas! If you are asking a customer to perform this task, at least offer a discount to the overall bill. Thankfully Dave in Lake Placid called the scheduling in Albany and found me a truck and dolly, Thank you Dave! I would have been stuck, as Lake Placid did not have any inventory.
Richard PrestonAlways professional
James RobinsonVery courteous and helpful.
James KeoughVery helpful, Explained everything clearly.
Jim keoughThe equipment was ready for me when I got there and everybody was very helpful attaching it to my truck
Nicholas LutzkyThis was the worst experience I have ever had with uhaul. I was very disappointed. The truck I reserved was not available, and did not become available until 3 hours after my reservation time. I was out my helpers because of the time delay, and it cost me more in the long run.
MIRANDAJOY MOSHERGreat ole’ boys. Treated me like family. Trailer was out front and ready to go when I got there.
GLENN SMITHDo not go there. That would be a start
Kristan Johnsonmake passenger side mirror easier to move to suit driver felt it was difficult to pass on highway
BEVERLY HOEKSTRANothing needs improving. Fantastic service.
phil pachallNice people, patient and very helpful. i willl use again
RICKA DUNBARWe were told the equipment would be at a different location and were promised $50 as a result if this inconvenience. This has not appeared on contract # 80685653. But the Tupper Lake location was excellent.
LOUISN BICKFORDNothing. The U-Haul rep in Tupper Lake was wonderful: helpful, smart, professional. The return was painless.
Jonathan DallasExcellent service
ALISON MANDELBAUMWalt is a great guy to do business with. Very efficient in setting up and explaining the rental process.
VICTORMORGAN TURNERIt was a pleasure to deal with Walt at Luke's in Tupper Lake, NY. Very easy and quick turnaround. I will go to Walt for all my moving needs and will recommend that location to friends and family, Thanks Walt and staff.
DAVID BEDORE