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Bruce K.
Customer Reviews for Ludwig Repair Shop
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Second time using this location, second time dealing with less than professional check out person who both times was rude and unpleasant.
Claude H.I was charged a $25 cleaning fee even though the vehicle was clean prior to drop off.
PAUL H.I am satisfied with my experience and need no changes.
MENDY S.Keep up the great service! Pick-up and drop off were fast and efficient.
Robert M.Friendly service and on time
Dana P.Was not informed until 15 minutes before pickup that my trailer was not at the Victoria location that I had reserved. I had to drive 40 miles one-way to get my trailer. I had movers scheduled which I had to pay extra so they would wait on me to get back. Not very happy about that.
James H.Great customer service.
Debra C.U-Haul customer service called 2 days prior to pick up to confirm 1:;00 pickup of vehicle. I requested a 12 noon pick up and customer service agent stated they would make the change on the appointment. Arrived at 12:05pm to pick up truck and found location closed for lunch. I received no notification from U-Haul that the location would be closed during scheduled pick up time. I would recommend this location to a friend, but I would let them know they were closed from noon to 1:00pm for lunch. I think U-Haul should have the courtesy to do the same!
Joe B.Anthony was very nice and helpful . After the paperwork, he and his associate got me hooked up and tested the lights/brakes and off I went.
PATRICIA W.Ludwig Shop is excellent and would highly recommend!
JAMES Z.The people at this shop were so kind and so knowledgeable!
John R.The truck broke down, became un-steerable and actually ran off the off the road about 3 miles from the drop off site. Thankfully I was not injured. The return site was in Hallettsville, TX. My wife was following me in our personal vehicle. We left the rented truck where it died and proceed to the drop off site. The manager said "Not my problem - call UHaul".
Paul K.Not a thing. This was my best u-haul rental experience ever. Anthony at the Ludwig rental center was just amazing. Made sure everything went well. I could not be happier!
Randy M.No improvement needed. Great service.
SHARON C.Fast and friendly. Great drop off experience!!! The Victoria Sam Houston location could take some lessons from these folks!!!
Jeffrey T.Very professional.
Ronnie R.U-haul storage is cluttered and overgrown. Service is rude. Hours are poor.
kyle G.Outstanding experience!
Michael M.Very good customer services
BRYANT SCOTT B.Make sure 1 800 U-Haul truly knows what's in stock I was given the run-around till finally Hallettsville
tonya F.never experienced such a horrible uhaul reservation. day 2 of waiting for a manager to call me back to start a formal complaint
Christina G.Ludwig Repair Shop has some of the friendliest people around always great interacting with them.
KENDALL M.It was very easy to drop off the trailer as the business was closed. We just pulled it to the back of the store and left it there. There had been a lot fo rain so the parking area was very muddy.
Kimberly C.Great customer service!
JAMES Z.I have a huge complaint regarding the first location in Victoria,TX! It was horrible. I reserved the 27ft truck on line for pick up Saturday morning at 7 am. Almost an hour later, my credit card was charged and a truck was not available! Thank goodness for the store in Hallettsville! I had to drive my personal vehicle addition 60 miles to pick up a truck! Along with that big inconvenience I had movers sitting around 3 hours I had to pay!
Douglas V.Dropped off after hours. Everything was labeled clearly on what to do. Talked to Linda on the phone the day before and she walked me through exactly how to check in after hours. Piece of cake.
Paul A.Location was fine; Linda from scheduling was extremely unprofessional and unfortunately, since she was called by the owner of Ludwig's on speakerphone, I heard what she said about me. Due to the issues with our scheduling and the attitude of your scheduling manager Linda, I will not using Uhaul again.
Marissa I.Believe you owe $50. My 8am Wed appointment at Yoakum Tx was not honored. Thank goodness Ludwig came through.
Mark S.Everything was just fine!
judy J.Mr. and Mrs. Ludwig are great to work with every time needed. Highly recommend them to anyone.
JAMES Z.The pickup location had excellent customer service. However I ordered a truck to be picked up at the Victoria TX location. They called and confirmed friday morning. Friday afternoon I get a call telling me I will have to pick up the truck in Halletsville which is 90 miles out of the way. They did give us an extra day but charged us for the extra miles. I don't feel this is fair. I feel the Victoria location rented my truck out from underneath me since they called friday morning to confirm. Cost me extra money to pick it up in Halletsville and wasn't filled up. Had to stop and put gas in it right away. Did not find out about the change until 2:30 friday afternoon. Was not happy with Uhaul service this time.
DEBORAH G.Ludwig's is a great place and very easy to work with.
Darla S.I was supposed to pick in Victoria but the equipment was not available. The sales associate Jason lied to me a number of times. The associate at the pickup location was awesome considering Jason put him in a bad position
Adolfo L.Very friendly people.
James W.Very friendly counter help!
edward M.This is primarily a repair/retail sales shop. Uhaul rentals are a side job. I had to wait 15-20 minutes because the old man was trying to sell a chainsaw to someone, who eventually decided to "come back later." During this time, there were 2 other people in the store that were available to help me but couldn't because they weren't "trained" to assist with Uhaul rentals. I should've rented from an actual Uhaul dealer as they have multiple people trained and ready to help; I would've saved myself the frustration. If you're in a hurry, this is not the place. However, if I want a chainsaw, or to have one repaired, I'll certainly keep Ludwig's in mind.
MIKKI LYNN H.Anthony was really helpful and great to work with on the rental.
Brett P.Anthony from Ludwig Repair called the morning of rental 26 Dec. We established a 4 pm pick-up, as Anthony stated they were there until 5 pm. I mentioned I was traveling from MS to TX. Due to heavy holiday traffic my ETA was 4:30. I called before my arrival time and spoke to an unknown female associate and told her of the delay. She said, "that was unacceptable". I inquired of what she had meant but she did not reply. Anthony came to the phone and I told him of my delay. We discussed the delay and he told me, "I would have left earlier". After I expressed my concern of the unwanted advice from Anthony he hung up on me. Since I was driving and at a disposition and trying to safely get to the destination to pick up the trailer I called my mother in the local area to ask her to call the pick-up location to see what she could work out with Anthony. After repeated calls she was able to get in touch with Anthony and he agreed to stay until 4:30 which was my arrival time. He told her that I had changed my arrival time 3 times which was not true. I picked up the trailer without any problem and with only business discussions. I gave Anthony a $20 tip for his troubles. My take. Unprofessional! Zero customer courtesy! Keep your advice to yourself? If you can't support the hours that you post then get out of the U-Haul business. I am sorry for the inconvenience but I feel that I met the requirements of the contract agreement. Gracias
Ray L.I wish I could have rented this vehicle in Gonzales, Texas so I would not have added an extra 60 miles to the mileage.
Jo Ann G.No problems at drop off.
KAREN P.Very friendly people. Great service. A thing and James were great to deal with. We highly recommend Ludwig.
Monica H.It was a pleasure to do business with the good people at Ludwig Repair Shop. Anthony made the U- Haul rental process easy. I highly recommend contacting them with your moving needs.
Monica H.Excellent service. Keep it up!
bob M.Very convenient. No problems.
Craig C.