The Owner/operator of Lucenda Self Storage was incredibly helpful during move-in as the Uhaul site that I reserved the Climate Controlled storage unit from had false information (1st floor interior access from outside) as the room was interior only access and in the basement. She came to the storage facility on a Saturday and stayed the entire time as she needed to operate the lift to get items to basement level. She do so without complaint and was very helpful / professional with the whole process. ¡Gracias!
ANNIE J | ReservationCustomer Reviews for Lucenda Self Storage
Testimonials From Recent Customers
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Thanks so much for the safe, secure and nice facility. The people that work there were just wonderful.
Janice P | Overall ExperienceIt was two junkies living there with a dog. Hard to get in contact with Management. Poor service from owner.
Avery S | Overall ExperienceMy furniture has been there for 3 years. Yesterday the movers took it out and all the pieces had a light dusting of mold. Since I am allergic to mold this a huge problem for me. They have some serious water issues there. Would not recommend using this place.
Cheryl B | Overall ExperienceThanks for secure storage for many years!
Mary E | Overall ExperienceHelpful and efficient.
William J | Overall ExperienceA very nice facility that is well maintained and kept very clean. They provide carts for you to use if you have an indoor unit and there are garage doors you can open and close to get to your car easily. I had a hard time getting in contact with the staff via phone/in their office but they respond to emails relatively quickly so if you need something be sure to try that first.
Taylor M | Overall ExperienceThe lady at the desk was very helpful from move in to move out. Very polite professional and courteous. Great experience will definitely use again if need be and I will definitely be telling my friends looking for storage.
Bailey B | Overall ExperienceIt was a pleasure to rent from Lucinda's for the amount of time that we did.
BOBBI C | Overall ExperienceCrystal was a great help with handling my storage. She's the best!
Jadasha W | Overall ExperienceI used your storage facility for 8 yrs. I was very happy with your services. Although do to the recent rent hike I no longer view it as viable. Thanks for the many years of excellent service
WILLIAM L | Overall ExperienceVery good facitilty and very good service at Lucenda Storage, it was very helpful.
Jose V | Overall Experiencewill rent there again
Bill J | Overall ExperienceThe only issue we had was our unit wasn't well lit. The motion light only stayed on for less than a minute making it difficult to see. we would have to keep walking over to the sensor to get light.
Andy G | Overall ExperienceEverything was simple and easy. The carts that were available were extremely helpful. The only issue we had was gaining access through the main door. The door is really hard to open and have you to push so hard to open it. The first time we went I thought we had the incorrect code. Fortunately there was someone there and I was able to call and they came and opened the door and explained that you have to forcefully shove it open
Catherine M | Overall ExperienceEasy, enjoyable experience from start to finish.
Jean L | Overall ExperienceGreat location, well maintained. Manager was so helpful.
Carol S | Overall ExperienceThe storage unit was a flight downstairs in the basement. I had to travel down many long narrow hallways to get to the narrow door way. I never ended up using this storage unit (10x10) because it wouldn't even fit my couch through the door. I tried to call the manager to get a different unit, left a voicemail and no response. Never even called me back. Waste of money and time. Would not recommend this business.
Megan D | Overall ExperienceBarb was a saint as she worked with me and helped me out so much. She was so sweet and was easy to get in touch with and despite having an issue with the place in the beginning she accommodated me very well and I appreciated that so much and fixed the problem almost immediately and I couldn't have been more grateful.
Michelle S | Overall ExperienceI live in Florida and my son attends SUNY PLATTSBURGH. I used this storage place to store his stuff for summer break. The staff are so friendly and made this process very simple. I will definitely be using them again.
Karen S | Overall ExperienceBambi was very helpful!!
SUSAN E | Overall ExperienceVery nice people. Thanks for the service.
Randy B | Overall Experienceeveryone there was great and beyond helpful with moving stuff into the unit.
Devynn S | Overall ExperienceThe staff, particularly Barb, were great. A stress free, hassle free experience from start to finish.
Christopher A | Overall ExperienceI’ve been with Easy Storage and Lucinda for years and they have been fantastic.
BETH A | Overall ExperienceThank u bami and barb
Jennifer D | Overall ExperienceEverything perfect! Will use again if needed in the future.
Lyntte V | Overall ExperienceHave used multiple storage facilities over the years and by far this was the best. Would highly recommend to others.
Tara L | Overall ExperienceI had a real.problem in the beginning. On the front of the Margaret.st, Plattsburgh unit. The sign on the front door stated that this unit never has a person there . I had to call a number to get help....the girl was very nice and helpful. We assumed that no one was there to help us us the elevator. So we lugged furniture Dow to the second floor...a real difficult task for this 73 year old.
Mike M | Overall ExperienceThey raised their rates by 40 dollars during a pandemic and I lost my job for awhile last year. Everything else was great but no I will not recommend to a friend.
Angela P | Overall ExperienceI have already recommended Lucenda. All aspects of my half-year rental were pleasant and smooth.
William C | Overall ExperienceIf I needed storage again I would definitely use thiscfacility
Candace N | Overall ExperienceGenial
Angelica L | ReservationStored my items in climate controlled setting for over a year while working abroad. Lucenda self storage was always available to answer questions. Incredibly safe and clean facility. I would recommend
HANNAH C | Overall ExperienceI wish the office person had explained you bill at the end of the 30day cycle not the beginning.
PATRICIA J | Overall ExperienceI would definitely rent there again. They were very friendly and helpful. Thank you so much.
DEBBIE V | Overall Experiencevery polite
JASON C | Overall ExperienceBueno
Privacy R | First ImpressionsEveryone was very courteous.
Privacy R | First Impressions