No issues with the service or the truck itself.Margaret M.
Customer Reviews for Lube Management Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Tim W.
Customer did not leave a comment.Brian W.
Customer did not leave a comment.NICHOLAS G.
Customer did not leave a comment.TAYLOR R.
The vehicle overheated because of a bad water pump. Cost me 2 hours and a ton of inconvenience. If the vehicle had been checked out before rented hopefully it would have been caught.bob H.
The truck I rented definitely needs to be wiped down inside. There was spill stains all over the cup holders and an old glove under the seat. Other than this, the gentlemen that helped me with my rental were very friendly, polite, professional and answered all of my questions. Check-in was easy and quick. I would definitely use this location again.Jessica M.
Customer did not leave a comment.Ron R.
Customer did not leave a comment.ROY O.
Slightly below average at best. Not cleaned â€˜inside or outside at all. Tolerable is about all I can say. It did the jobJill M.
They charged me quite a lot for fuel even though I had already refueled. For a 20 mile run they changed me for additional 9 Gallon of fuel on top of 3 or 4 I had already put in. Can you even imagine a 15' truck consuming 12 gallons in 20 miles?ABDUR RAHMAN T.
Customer did not leave a comment.Jack L.
Read my first comment.Jeffrey W.
Employee was nice, friendly and quick. A quick, painless interaction.Andrea C.
Customer did not leave a comment.Alicia T.
Everything went smoothly. I enjoyed working with the customer service man. He was very friendly. I would definitely recommend U-Haul to my friends and family.Katherine R.
Everything was good but I will probably shop around next time. $265 for an 8 hour rental is high. I realize I commuted to Cleveland and back, but I that's a lot of money.GARY S.
Rear view cameras would be a nice touch, but it's not always necessary. Sometimes people that get behind the wheel aren't used to driving big trucks. Especially when they have to back them up. Could help the customer avoid collision with objects or whatever is around them. Just a thoughtJoseph C.
Customer did not leave a comment.VANNESSA D.
Customer did not leave a comment.Jose E.
The trailer itself was not the cleanest. And it help if one knew exactly how much packing space truly was on the inside to help know what & where all things can fit.LINDA M.
Customer did not leave a comment.Michelle C.
Customer did not leave a comment.basem A.
Customer did not leave a comment.Nancy W.
Rental location representative was very friendly and made the renting process simple, so we were able to get on the road and get the move accomplished!Mitch S.
Customer did not leave a comment.Robert W.
First rate service and equipment. No complaintsJoe R.
Too small no parkingRonnie E.
Customer service at location was good but the truck itself was poor. The alignment was horrible and almost went off the road. Then if someone gets in an accident due to a poor alignment, the customer would be responsible to fix everything. Very disappointedAdam H.
Customer did not leave a comment.Mark N.
Customer did not leave a comment.Jason M.
Customer did not leave a comment.Bonita M.
The Truck was not cleaned on the inside in a while. However, this is in no way a negative reflection on this location or on U-Hual. I have used this location a lot and U-Hual and have always had great experiences. Even this experience was great. I got from point A to B with no issues and customer support at U-Hual was absolutely fantastic whenever I needed their help.JOSEPH P.
Employee was very friendly and quick with checkoutRobert C.
As a general rule, I do not give recommendations. However, I do share my experience and this was a positive one. Our processes were easy and the interactions were positive.Vickilee J.
I was moving from Boardman to canton, I needed to move a washer and drier. I reserved a heavy duty dolly for that type of appliance & when I arrived from canton (1 hr plus away from Boardman) they told me there was no dolly- that they only have what they get and when it goes it goes basically that they are just a â€œsupplierâ€ I had no dolly or way to get those appliances myself. Very inconvenientAmanda B.
The vehicle was clean, however, the steering wheel was out of alignment. It was tilted to the right while driving straight. Also, the truck pulled to the left. Also, I put $30 of fuel in before I returned it, above the level I was required to return it. I was charged $23 for fuel. Please credit that fuel charge.MICHAEL P.
Customer did not leave a comment.David S.
Get the steering aligned on the truck. The rest of my experience was pleasantJustin G.
Charged me for 5 gallons of gas $27.92. We put $5.00 in the tank and only drove 19 miles. They did not have time to check it in and then charged for no reason. BULLSHIT!richard L.
Great serviceMichelle V.
Customer did not leave a comment.Stephen Z.
Customer did not leave a comment.Matthew A.
Customer did not leave a comment.Clyde T.
Customer did not leave a comment.Thom D.
Customer did not leave a comment.vic M.
The truck floor was sticky, had an odor, there was a residue on the seats that transferred to my pants. The truck drove all over the road due to a horrible need of an alignment. To steering wheel was turned 1/2- 2/4 of a turn to the right to be straight while driving. Absolutely worst experience ever.Jon H.
No appliance dolly that I asked for & was charged for mileage I didn't make. & the truck was filthy insideAshley B.
Customer did not leave a comment.lawrence D.
Customer did not leave a comment.Jason R.
Exceptional customer service and quick checkout.Joseph B.
Customer did not leave a comment.Jonathan R.
Staff were helpful prompt and professional. Truck performed well without incident.Thomas B.
Customer did not leave a comment.Julie K.
I had a great experiencerayfield B.
Customer did not leave a comment.Lee B.
Customer did not leave a comment.Ben B.
The dude who helped me was super friendly and nice, made the process easy and quick.Dezaree D.
Customer did not leave a comment.anthony A.
Customer did not leave a comment.Lisa A.
Customer did not leave a comment.Bruce M.
Customer did not leave a comment.Jarrod B.
Customer did not leave a comment.jason M.
Quick and easy.TOM G.
Everything went greatBob B.
did not check in equipment upon returnbill A.
did not check truck inbill A.
The shock suspension on the truck was shot The steering on that truck sucked it was a bad experience driving it.Loni L.
Gas was not on full when leaving . truck inside was filthy .Frances C.
I was charged more money at drop off. I was told I could have 2 more days when the tire blew out last Friday. Very frustrating experience.greg T.
Customer did not leave a comment.MICHAEL P.
I was happy with my experience getting the truck from Boardman. It is frustrating though because I was supposed to get it from a location in Campbell ohio but the business never unburied it from the snow.Rebecca D.
Customer did not leave a comment.Alan S.
Customer did not leave a comment.rick O.
Customer did not leave a comment.Jeffrey S.
Customer did not leave a comment.Shawna W.
Inventory for rentals needs to be available to corporate phone bank when assisting clients with rentals.connie B.
Customer did not leave a comment.Rex B.
Customer did not leave a comment.Rex B.
Customer did not leave a comment.john F.
Customer did not leave a comment.Jeff M.
Guys we're very helpful getting location change for drop.JEFFREY M.
Employees at this location would not hookup auto transport, suggested going to another location for hookup assistance. Wipers on truck were very poor.Trevor C.
Customer did not leave a comment.David T.
Customer did not leave a comment.Samuel A.
They were very professional.roberto O.
Customer did not leave a comment.Edward G.
Customer did not leave a comment.Talia A.
Customer did not leave a comment.Daniel R.
Customer did not leave a comment.Kerri P.
Customer did not leave a comment.debbie C.
We tried to get a uhaul at ace hardware in Canfield had it reserved for weeks and then when we got there they couldn't get us it so we had to go to lube stop. Terrible situation at ace and we are very unhappyJoseph M.
The truck i received was not in good condition it died on me at stops.Patrick S.
Customer did not leave a comment.Claudio C.
Customer did not leave a comment.David H.
Customer did not leave a comment.Jan E.
The building interior at this quick lube was unsafe and dirty. No real check-in or register area. Had to stand way too close to a car being serviced while I waited for an available clerk. The truck they gave me was way old, extremely high mileage, rickety, questionable-at-best brakes and reeked of cigarette smoke.Jim H.
Just keep on doing what you are doing.Keith D.
Truck turned off while driving. Would not restart until after 5 minutes of letting it sit. Oh ya on the side of the road at that.Holly H.