Customer Reviews for LTG Tire
(Distribuidor de U-Haul del vecindario)

223 comentarios

1140 Dillerville Rd   Lancaster, PA 17601

(717) 344-5917

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 6 p. m.
  • Sáb.: 8 a. m. - 3 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(717) 344-5917

1140 Dillerville Rd
Lancaster, PA 17601

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 6 p. m.
  • Sáb.: 8 a. m. - 3 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

MEG E. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jared W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lance F. 
Clasificación:
4.0

El cliente no dejó un comentario.

KAREN SUE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jon N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Maria B. 
Clasificación:
3.0

Put an awning above the shed door!

Philip G. 
Clasificación:
5.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

I did not want the insurance but was charged for it. Everything else was excellent.

Joanne K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G. 
Clasificación:
5.0

The owner was vey personable . We had a good cnversation.

timothy H. 
Clasificación:
5.0

Very nice people.

Michael A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Walter and Cora B. 
Clasificación:
5.0

Booked online, and verified through phone. Being able to get keys during closed hours was a huge help. Inside and outside was clean. Service was so good, I also bought tires from this location.

Jose P. 
Clasificación:
1.0

Did not have the items I ordered. Uhaul did not notify me of my location change (order summary still stated original location) so I went to wrong pickup location. Lost time due to this inconvenience as well as ended up paying more ($.99 a mile) since the location was not as convenient and had to drive to other side of Lancaster.

Pearson C. 
Clasificación:
5.0

They found us a cargo van last-minute. It was really appreciated!

Theodore J. 
Clasificación:
5.0

El cliente no dejó un comentario.

IAN L. 
Clasificación:
5.0

Very good service & friendly staff made this an enjoyable & easy process from start to finish. ¡Gracias!

JANE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian C. 
Clasificación:
3.0

I was very frustrated that I tried to “return” the truck through the app since location was closed. It would not work then, I tried to call main Uhaul number and was on hold for 20 min and decided since it was late and I was in a dark parking lot, I would not wait any longer. Soooooo, I was charged for not doing it. Is that how Uhaul makes more money??! Although, the man that checked me in was also frustrated with Joe slow Uhaul site was. Very poor and ripping people off will not be good for Uhaul, neither will my negative comments to friends and family.

Tracey E. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEEGAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leon W. 
Clasificación:
5.0

El cliente no dejó un comentario.

kyle O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julio P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie B. 
Clasificación:
5.0

The manager of LTG Tire was efficient and pleasant to work with.

Stephen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maia E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin S. 
Clasificación:
5.0

The entire staff was friendly and helpful. I was in and out in a few minutes.

Catherine R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John E. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew M. 
Clasificación:
3.0

I had poor cell service at LTG Tire, which made the mobile checkout process difficult. We needed to be close to the store because the app looks for your location, but far enough away that I had bars. We lost half an hour because we had to go through the process twice. Would be nice to have wifi for guests just in case this is an issue. Also the number of pictures we had to take was super annoying.

Jayme F. 
Clasificación:
2.0

El cliente no dejó un comentario.

Justin W. 
Clasificación:
5.0

The check in process for the truck would have been smoother if I had known that the alternate contacts were actually going to be called and not just in case of emergency. I didn't know that and so I hadn't told them to expect a call and one was in the shower another just didn't recognize the number and it took 40 minutes to access the truck from arrival on the lot.

Allison B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lance E F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Susan U. 
Clasificación:
5.0

One of my best experiences renting a UHaul. The truck was maintained so well! LTG was very accommodating and hospitable. If I needed a moving van in the Lancaster area, I would definitely rent there again!

Timothy L. 
Clasificación:
5.0

LTG was very helpful in getting me a van after my reservation had expired because I put in the wrong pick-up time. Very understanding; I'm grateful it all worked out.

Wesley T. 
Clasificación:
5.0

Very accommodating. Check in was a breeze.

MARY J. 
Clasificación:
3.0

The uhaul was dirty, dusty, and had wrappers in it. We had to wipe it down with Clorox wipes. Also, next to the shift where it was supposed to have PRNDL, the piece must have fell off or something before we got it because there was no way to tell what gear you were putting the uhaul in. The lady at the desk was very nice, but the uhaul itself was not kept well.

Alex W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol C. 
Clasificación:
5.0

I like booking with the app. You still have to connect with the staff here to get keys. I would rent from this location again. Clean truck and close to a gas station.

sisavath H. 
Clasificación:
5.0

Awesome service, nothing needs improvement.

Jessica H. 
Clasificación:
5.0

They were Very friendly and helpful!

Aaron M. 
Clasificación:
4.0

Truck did not have working air conditioning and nothing we paid for was ready for us when we arrived.

Cory H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven C. 
Clasificación:
4.0

Nada

Harry H. 
Clasificación:
5.0

Our location was wonderful and the employees were very helpful. Your website on the other hand has many flaws and needs to be improved. We were lucky to have great people to navigate the process since the uhaul website itself was a joke

LINDSAY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa P. 
Clasificación:
4.0

Online reservations are awful.

Michael Q. 
Clasificación:
5.0

Truck was clean, filled with gas, personnel pleasant and the price was right. Very pleased with the service and location. Much appreciated.

Harry K. 
Clasificación:
5.0

Very easy to return. Quick explanation of process.

JOSEPHLEE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zack B. 
Clasificación:
5.0

Great customer service and the van drove very well.

Richard W. 
Clasificación:
5.0

Back was not swept out prior to pickup. Coffee cup with dip in it left in cab. Customer service at location was great and friendly. Overall experience was still great and I would rent from location again.

Ron B. 
Clasificación:
1.0

Vehicle was out of gas when I picked it up, then when I received my receipt via email I was charged 60 miles more than I used. I was told was nothing they could do and then had to call the 800 number and had to wait 20-30 minutes to hopefully correct this error. I fortunately had taken a picture of the mileage before I left. Terrible Experience.

Robert K. 
Clasificación:
1.0

This woman was R U D E the location switched my reservation to 24/7 even though the only reason I picked them to begin with was they offered regular check in as an option. Your 24/7 check in is TERRIBLE!

ERIN D. 
Clasificación:
5.0

All went well no changes needed

Curtis K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine C. 
Clasificación:
2.0

El cliente no dejó un comentario.

ANGELA M. 
Clasificación:
2.0

Walked into their office, 2 guys sitting in a small room, neither one wearing a mask. I had to be in their with both of them for 10 plus minutes while filling out all my information. There's a fucking pandemic going on!

Glen B. 
Clasificación:
3.0

Closed, checked out online.

Patrick C. 
Clasificación:
5.0

Easy pick up and drop off. Reasonably priced rental as well.

Carol K. 
Clasificación:
1.0

The thing was buried in ice&snow. A lock pin on 1 ramp didn't work. After pulling it out of buried snow upon pick up took home to clean off snow&ice. Ramp kept sliding in upon vehicle touching it. Then when returned was pointed to return in snow bank&unload by myself. 4wd to pick up&put back in snow. Unloaded alone,

lin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas K. 
Clasificación:
5.0

El cliente no dejó un comentario.

anthony C. 
Clasificación:
3.0

I think I was overcharged. I went 12 miles and in addition to charging me $0.79 per mile I was charged for 2 gallons of gas. It is hard for me to believe that your truck gets 6 miles to the gallon. You advertise $19.95 rental and it costs $57.99 to go 12 miles. What every happened to truth in advertising.

Glenn W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicholas H. 
Clasificación:
1.0

I requested a U-Haul dealer that would be open for us to pick up as I couldn't successfully register on my phone. Instead U-Haul had our truck parked at a closed business. We spent well over an hour on the phone with U-Haul til they could give us the code to get the keys. I never received my phone on the day before pickup as promised. We will never use U-Haul again.

Lori S. 
Clasificación:
3.0

I was pleased with the location but not with the overall service related to this rental by UHaul. I scheduled weeks in advance to pickup a truck in the King of Prussia area and return in Lancaster and a day prior was emailed confirmation that the truck would be picked up over and hour and over 20miles in the opposite direction (northeastside of Philadelphia), had I not read carefully and called to change this it would have added significant time and difficulty to the move on top of the additional cost it added. I did speak with customer service who explained how you scheduling is done (can not say i think its a best practice) and that this is how we always do it. Frankly at that point I didn't want to hear company policy as I'd already expressed my displeasure with the scheduling, a phone call would have been appreciated to figure something more reasonable out rather than just update my order without any concurrence.

Kevin F. 
Clasificación:
5.0

The man who helped us was polite and friendly, and the truck was in good shape.

Colin L. 
Clasificación:
1.0

Frustrating service! I signed up for self early pickup using the U hal app and they forget to setup things. As a result I had to wait for one hour until the store open. I had paid people waiting for me to do the job. Truck is OK but not a very new one like you expect on rental business.

Vasco B. 
Clasificación:
2.0

It took 45 minutes for them to approve me at truck pickup time. Completely unacceptable

gary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS J. 
Clasificación:
3.0

I returned my truck at 9:30 per the contract but it was not noted until 10:30 and I was charged an extra day. I've emailed twice and have not received a response.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cameron K. 
Clasificación:
1.0

Worse experience ever. Uhaul transferred my contract from a hitch center to this location promising that LTG tire will load my car. LTG refused saying as a dealer they wouldn't do it. I asked U-Haul that the tow dolly need to be removed for loading and then reattached for loading. U-Haul said LTG will do it. LTG removed the car tow dolly and said I need to reattach the tow dolly myself. No one even came to the front desk. They were only answering phone calls from the garage behind. Finally one guy came and attached it. As much as LTG was not very helpful, U-Haul has to bear much of the blame. First for giving dealership to places like LTG. Second, their customer service was very poor. It takes nearly 30 min of wait time and even their customer service have communication gap. Everyone says different things. Don't bother renting from LTG or U-Haul especially if you are going on a long trip. In addition to moving stress, you will have more stress renting from U-Haul or LTG

Sivakumar R. 
Clasificación:
3.0

The truck's a/c was terrible. When I drove it above 50 mph, the a/c didn't work good at all.

Albert D. 
Clasificación:
2.0

El cliente no dejó un comentario.

Quader'a H. 
Clasificación:
5.0

Service was great. Everyone was friendly, professional and pick up & drop off was quick and easy.

Julie S. 
Clasificación:
5.0

Always satisfied with the service from this establishment. Very friendly and helpful

RENEE T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Guadalupe C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aiken G. 
Clasificación:
5.0

Stop adding on the insurance after I decline it while reserving the truck online. This happens every time a reserve a truck.

Rick B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda D. 
Clasificación:
5.0

El cliente no dejó un comentario.

jenny A. 
Clasificación:
1.0

U haul dealer worst service ever and they didn't give me any help the stuff member were not wearing any face mask. There are unsafe conditions inside.

Virang P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Charlene G. 
Clasificación:
5.0

El cliente no dejó un comentario.

casey O. 
Clasificación:
5.0

You were the best uhaul dealer we have had so far. Thank you for outstanding service even in these times.

Joanaly L. 
Clasificación:
5.0

Very easy and delightful staff.

linda F. 
No se han enviado comentarios para esta ubicación.

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