Hard to reach by phone. Friendly service in person.Andrew T.
Customer Reviews for Low Country Sod Pros
(Distribuidor de U-Haul del vecindario)
Ladson, SC 29456
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 4 p. m.
- Sáb.: 10 a. m. - 2 p. m.
- Dom.: cerrado
- 5/24/2022 - 5/26/2022: 9:00 a. m. - 2:00 p. m.
- 5/27/2022 - 5/28/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I rented the truck and trailer to move cross country for work. When I first got the truck the Interior was disgusting and I had to go through a whole box of Clorox wipes. Once on the road it stared to rain and I realized the windshield wipers did little more than smear the rain across the windshield Posing a serious safety hazard. I called the local Uhaul location and asked for new wiper blades and they referred me to the help line, the help line then referred to me the road side assistance team who then referred me to the local Uhaul location. I explain the runaround I was getting and was given a link that MIGHT help me get a refund. I was perturbed knowing that the interior of the truck had â€œyour safety is our number one concernâ€ yet The windshield wipers were clearly not a concern. I proceed to drive cross country and when I arrived in Bremerton, I could not access the storage facility. I called and was told I had to drive to another location to sign paper work and pick up a lock. I went to the other location and was told that there were no storage units available regardless of making a reservation a week in advance. Apparently overbooking is a common issue at this location and many people are not as lucky as me. The employee managed to find one unit (the handicap one). I asked for the lock and was told that it should be at the unit but had been told at the storage facility, that was not the case. After going back to the facility to put my stuff in my unit. One of the other customers at the storage facility made me and my girlfriend very uncomfortable as she was clearly under the influence of something and spent 20+ minutes in the bathroom doing god knows whatâ€¦ We were still moving into the unit and an employee came to lock the facility so we felt rushed and had to throw everything in as fast as possible. The experience was very stressful and disheartening to learn that Uhaul make scheduling decisions without communication with their locations. I don't think I will be using Uhaul to move again in a few years. Do better on communicating or streamlining the software to check reservations and availability.Maxx E.
El cliente no dejó un comentario.ERIC E.
El cliente no dejó un comentario.david S.
The app has issues. Selfie multiple times and then had to use Chrome cause app wouldn't work. Took forever to load.Amy K.
The truck ran fine and the clerk was friendly and knowledgeable.Thomas G.
I was not able to use the website return wizard as my iPhone would not allow location transmission even after changing it in my settings.Brooke K.
El cliente no dejó un comentario.Nicholas Z.
El cliente no dejó un comentario.Allen V.
The option to pick up the Uhaul ourselves without needing an employee there was branded as quick and easy. I believe the options said all you needed was your smartphone. However upon getting there and starting the process you learn that your license is not enough verification. No you need a picture of either a passport, lease agreement, or paystub/paycheck/proof of employment. This wouldn't be an issue if we were informed beforehand so we could bring these items. Also the online picture taking format wouldn't let you choose a photo from your phone, you had to take a new photo, which again makes no sense as who just brings their lease agreement or their passport to pick up a uhaul. There was a sticker inside the truck saying â€œsave $20 and sweep out the truck to avoid the cleaning feeâ€ however the truck we were supplied with had dirt/dust all over the back of the truck. So congrats on probably charging the last person for a cleaning fee and not even cleaning the truck after that. Also the truck had a check engine light on which potentially could be nothing, however it doesn't inspire confidence and put us on edge the whole day. The only good part of the Uhaul experience was the employee who checked the truck out when we returned it. He was nice, quick and professional.Hallie K.
keep up the good workWolfgan L.
The truck I had was in horrible shape, I felt unsafe driving it but unfortunately had no choice as I needed it. It had the check engine light on, the ABS light and the oil light on. It pulled to the right every time you used the brakes. The brakes were not good. I ended up having to rent it for 2 days (instead of the one I would have actually needed it) due to the safety issues I was afraid to drive it at night. This vehicle has no business being rented to anyone until it is completely serviced. I always rent through U HAUL and was extremely upset and disappointed with the truck I rented and the place I rented from had no clue that it was in the shape it was in.CHANNON D.
The app would not load photo so drop off was stressful. Customer service rep on phone said " I cannot help you. I just do reservations"Eamon C.
El cliente no dejó un comentario.Lucas D.
El cliente no dejó un comentario.Jordan C.
The steering in the truck is wore out. It was all over the road and a handful to drive. The windshield was filthy and hard to see out of at night. Other than that the truck ran fine.ROBERT H.
I will never rent from this location again. I was never told there were fees to not sweep out the truck and use a dolly. Total bs. I will be contacting the better business bureauKELLY R.
El cliente no dejó un comentario.BRITTANY S.
El cliente no dejó un comentario.CHARLES P.
No Gas, location got changed 5 times and the cab smelled like marijuana.John M.
El cliente no dejó un comentario.MICHAEL F.
Main problem I had was everyone on the phone side. Not this location. We tried to change our drop off location and told we could not. After driving across town and started the online return, they changed the location to where we were told we couldn't drop off. By this time the trailer was disconnected and could not reattach it to drive back across Charleston where we tried to change it too. Between all the phone tags and arguing on the phone it took just under an hour. I still have a 14 hour drive ahead of us and now it was about 4:00 pmMARY R.
Uhaul employee Alexandria is very helpful and pleasant. She resolved a drop off issue and called me when it was finished.Daniel D.
El cliente no dejó un comentario.CHARLES B.
Very dark when returning at night, no exterior lightsOLIVIA M.
The young lady that took care of the rental transaction was professional and efficient in getting things done promptly. I would suggest to have some kind of lighting after hours to make the lot visible. I returned the truck at night and went past the lot even though I was being cautious to not miss the entrance.JUAN R.
El cliente no dejó un comentario.DAVID L.
Post the correct hours. They are not open on Saturday, at all! Did not have appliance dolly or moving quilts. I was not informed, at all!Leif E.
El cliente no dejó un comentario.Daniel J.
Their office was locked and closed. I drove 45 minutes to get there in the middle of Monday's workday. No one was there. I could not release the trailer from my car. I had to walk to several businesses to find help. It took much longer than I had and I had no assurances that the paperwork would be handled correctly. I will never return to that location.SHERYL F.
very efficient and pleasant to work with.Christopher A.
El cliente no dejó un comentario.DEVIN W.
El cliente no dejó un comentario.JAMIE W.
El cliente no dejó un comentario.David B.
Customer agent seemed to be in a bad mood.Jeff G.
I dropped off my truck on time and was charged an additional day and called by uhaul saying I did not turn in my vehicle on time. I would not recommend this location if they cannot fill out the paperwork correctly.Terry M.
Very friendly and patient. Perfect already, needs nothingJERRY M.
El cliente no dejó un comentario.STEPHEN T.
Tail gate would not openJonathan G.
There was a transmission issue. I prayed that we would reach our destination without being stranded.LEON W.
Make sure that when a customer makes a reservation for some equipment to make sure that the equipment is there. For instance, I reserved an appliance dolly but this location did not have it in stock.ANDREA S.
El cliente no dejó un comentario.JEFFREY S.
El cliente no dejó un comentario.KIMBERLY M.
El cliente no dejó un comentario.Mbarek K.
When we dropped off the trailer on Friday, the office was closed,anthony E.
Make sure that the equipment that is being rented, like an appliance dolly, is actually there to be rented. If have an employee from another location drop off the equipment.ANDREA S.
I have no problems with this location. She was very nice the little I was able to speak with her. Clean place and an easy drop off experience.Celeste C.
El cliente no dejó un comentario.LINDSAY P.
Alex from Low Country Sod Pros was wonderful. Extremely helpful and courteous.Ashley K.
El cliente no dejó un comentario.Andrew W.
El cliente no dejó un comentario.Corey W.
Great customer service. Great environment that feels very welcoming. This is my preferred location to rent now! Couldn't have had a better experience!Cameron S.
El cliente no dejó un comentario.Chari C.
The employees think that they own the place .they need to be more politeGASPAR O.
El cliente no dejó un comentario.Scott G.
The rep said if we returned the equipment to Red Bluff we'd save 80$. We agreed to do that but she put an address in Redding to return it to instead.DAVID B.
El cliente no dejó un comentario.TRACIE S.
El cliente no dejó un comentario.SCOTT C.
Worked out great for me. The attendant was wonderful. Equipment I needed was available and service excellent.VICTOR G.
El cliente no dejó un comentario.Christie T.
El cliente no dejó un comentario.RICHARD G.
we got a truck with 10 miles of gas and a broken window. I shouldn't have to pay for that much gas for a uhaul. absolutely ridiculousAUSTIN W.
Excellent service from reservation all through to pick-up and drop off. Wow I'm impressed.Derek R.
They damaged the tailgate on my brand new pickup when trying to connect the trailer...ROBERT C.
El cliente no dejó un comentario.GREG H.
Excellent service.GERALD D.
I was concerned about running out of gas on my way to get some because it had been rented out with such little gas left. Also, the inside smelled a a little bad, and both the inside and outside were both much dirtier than I was expecting. Finally, there was a low-pressure warning light on because two of the tires' pressures were low.Emily B.
El cliente no dejó un comentario.TAYLOR C.
El cliente no dejó un comentario.LEONARD B.
El cliente no dejó un comentario.Mark M.
El cliente no dejó un comentario.Terell W.
El cliente no dejó un comentario.TYRONE M.
No comment.ANTHONY S.
Very friendly always helpfulJOSEPH N.
El cliente no dejó un comentario.JEANETTE W.
I had made an online reservation for pickup at a different dealer. However, when I arrived at my initial pickup location the dealer there was very rude and attempted to charge me twice what I was quoted online. I was able to find what I needed at Low Country Sod Pros and the dealer there was very professional and courteous. Unfortunately, my reservation did not transfer from one dealer to another and I had to cancel my online reservation in order to rent the trailer from Low Country Sod Pros. Perhaps a feature that allows dealers to transfer reservations from one location to another is something that can be added? This would save both the customer and the dealer time in these types of situations.CHRISTOPHER S.
El cliente no dejó un comentario.Daniel N.
El cliente no dejó un comentario.PHILLIP J.
clerk complained the whole time while i was thereLee M.
I liked the fact that the after hours service was just as helpful and easy as speaking directly to someone. It was truly convenient to have this self service. Everything was hassle free.Saache M.
El cliente no dejó un comentario.Bailey D.
Comments/What we can do to improve for the next customer? Have the business opened and ready for business at the stated time. My appointment was at 900 am and attendant arrived at 910 to open business. I called the day before to ensure someone would at the store at nine. The trailer was very clean on the inside. The trailer has dirty on the outside, it had splatter from the previous towing vehicle on the front of trailer. One of four tire was low, 32 psi. I checked tire pressure before loading. The others had 52 and 53 psi. U haul should check tires. Improve site conditions. My truck was spinning tires to backup to the trailer because it was sloppy with mud and not level where trailer was parked. I thought it was a hazardous situation to spin tires while backing into trailer with Uhaul attendant standing in front of trailer. Trailer towed very well and functioned well.Robert B.
This is a place to buy mulch, not rent a vehicle.Brandon B.
This isn't a location, its just a fenced-in area. It can't be clean and inviting because its just the ground.Brandon B.
El cliente no dejó un comentario.GEORGES D.
The truck was not full of gas and they inflated the amount that was actually in the tankMathew G.
Random charges with no reason why. Give a call and explainJULIA S.
El cliente no dejó un comentario.MICHAEL B.
My only problem is when I made the the reservation I should of been made aware of any outstanding bill from a previous move and not even given a choice to dispute charges.Kevin Y.
El cliente no dejó un comentario.RAYMOND W.
Their hours are open @ 9:00am and no one was there. i was there @ 10:30am. I don't appreciate paying for customer service and i have to do all of the work!!!!! Unacceptable way to conduct business!!! I've been renting UHaul products since i was 16 and i am 59! Good luck!David D.
El cliente no dejó un comentario.Brandi D.
El cliente no dejó un comentario.Christopher S.
Very nice ladySTEVEN R.
El cliente no dejó un comentario.Nicolas L.
El cliente no dejó un comentario.William B.
El cliente no dejó un comentario.Donald S.
El cliente no dejó un comentario.STEVEN K.
El cliente no dejó un comentario.CHARLENE W.