Customer Reviews for Low Cost Self Storage
(U-Haul Neighborhood Dealer)

206 reviews

7520 Alondra Bl   Paramount, CA 90723
(@ Garfield)

(562) 602-1708

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 4/1/2024: Closed

Services at this Location:

Contact Us

(562) 602-1708

7520 Alondra Bl
Paramount, CA 90723
(@ Garfield)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 4/1/2024: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Felix Valdelamar 
Rating:
5.0

Customer service is A-1. Extremely happy with their service.

Nicole Davis 
Rating:
5.0

Customer did not leave a comment.

Patricia Burns 
Rating:
5.0

Customer did not leave a comment.

BISENTE DIAZ 
Rating:
5.0

Customer did not leave a comment.

NOEMI JIMENEZ 
Rating:
5.0

Not much the two ladies in the office were very professional and human and helpful meaning that difference that makes your experience good bad or ugly.

Michael Hogan 
Rating:
5.0

Customer did not leave a comment.

Felix Valdelamar 
Rating:
2.0

The smell of smoke inside the truck and a lot of dust. Hard to find the location without showing the sign of U Haul.

Bibi Ashley 
Rating:
5.0

Customer did not leave a comment.

rudy fuentes 
Rating:
4.0

Customer did not leave a comment.

Roberto Nunez 
Rating:
5.0

Customer did not leave a comment.

Juan Rosales 
Rating:
5.0

Great customer service.

Felix Valdelamar 
Rating:
5.0

Customer did not leave a comment.

Kevin Mitchell 
Rating:
5.0

Customer did not leave a comment.

Shelly Diaz 
Rating:
4.0

I had only one problem with my truck rental...the rear pull-out ramp had a problem of raising up to latch onto the back of the truck. Otherwise, everything else was fine...

Brent Spencer 
Rating:
5.0

Customer did not leave a comment.

Maria Castro 
Rating:
5.0

I just wanted to say I was well pleased with the service all went well smooth and easy. Again thank you for your utmost care and satisfaction and helping me I am well pleased thank you and have a nice day.

Roger Carter 
Rating:
1.0

Took him almost 40 minutes to check Me in and this is a 3rd party rental truck location. My truck rental was to be 20.00 and didn't understand why and how I end up paying almost 200.00 for 1 way 100 miles trip and only needed it for 1 day and got charged for 2 days. Very upset because uhaul gave this option only

griselda salas 
Rating:
5.0

Customer did not leave a comment.

irma medina 
Rating:
5.0

The only thing would be cleaning the units

Jose Flores 
Rating:
5.0

Thank you Frances your your exceptional service. Thank you for being welcoming, patient, and caring. I have been a customer for years and I will continue to be thanks to the hard working staff I have encountered. Cheers Mayra

MAYRA SALAZAR 
Rating:
5.0

Nothing to improve everything was good

Hector Duenas 
Rating:
5.0

Service was excellent. I couldn’t have asked for any better. Thank you.

Brian Agbagwu 
Rating:
4.0

Customer did not leave a comment.

Deandre Bell 
Rating:
1.0

No drop box or any help

Bitia Carrillo 
Rating:
5.0

Nothing

frank coronel 
Rating:
5.0

Nice

Enrique Lara 
Rating:
5.0

Customer did not leave a comment.

Kathryn Happ 
Rating:
5.0

Customer did not leave a comment.

Jaymie Mcgauhey 
Rating:
3.0

Customer did not leave a comment.

Anaya Fahie 
Rating:
5.0

Everything was OK.

GALEN BEATTY 
Rating:
2.0

Customer did not leave a comment.

Paulina Negrete 
Rating:
5.0

Customer did not leave a comment.

Annie Goldbach 
Rating:
5.0

Customer did not leave a comment.

Julian Lopez 
Rating:
5.0

Customer did not leave a comment.

walter lemus 
Rating:
5.0

Excelent service! Both of the lady’s very helpful and friendly. 5 stars service! I’ll definitely come back when I need it

Daniel Cardenas 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER NUNEZ 
Rating:
5.0

Customer did not leave a comment.

Ronald Nichols 
Rating:
5.0

Did self check in. Dropped off n left.

Ramona Fanua 
Rating:
5.0

Customer did not leave a comment.

Angelina Vives 
Rating:
3.0

Equipment was not clean and I reported it as not clean at pick up and I am still being charged a cleaning fee.

Fredrich Coronasilva 
Rating:
1.0

Frances, the employee who assisted me during my return, was rude, had an attitude, and over charged me.

Luis Fraustoramirez 
Rating:
5.0

Customer did not leave a comment.

Maricela Luna 
Rating:
3.0

It wasn’t a bad experience. The truck had a check engine light on the entire time I rented it, and it was not clean on the inside. Also when I made the reservation, I told them that I would not be able to be back at the time it was needed me to return the vehicle and they still overcharged a complete extra day for being late. I would only recommend it to a friend if they were only going to use the truck for a couple of hours and close by. Other than that I would never again.

DeVaughn Sherman 
Rating:
5.0

Customer did not leave a comment.

Gregory Smith 
Rating:
5.0

Customer did not leave a comment.

Eraina Bell 
Rating:
1.0

The Uhaul I rented was the 15. The lock for the back door did not work so I had to haul my things without any peace of mind and avoided taking the freeway. I told the lady at the front desk about it and she did not show any care in the world about it. Also the easy load ramp on this specific U Haul seemed very flimsy compared to other U hauls I have seen. I do not think this is a problem with the U haul company - more I think its a problem with the U haul dealer I rented from. I hope they fix the lock issue especially before someone gets hurt minding their own business on the freeway

CHRISTOPHER LIZARRAGA 
Rating:
5.0

Customer did not leave a comment.

Harvey williams 
Rating:
5.0

Customer did not leave a comment.

shannon Taylor 
Rating:
5.0

Customer did not leave a comment.

Christine Richard 
Rating:
3.0

Customer did not leave a comment.

Max Sopha 
Rating:
5.0

Girls in office were very good

Randall Harrah 
Rating:
5.0

The staff went above and beyond to help so I wouldn’t change anything

Rhonda Naulls 
Rating:
4.0

Had a reservation, got there and was waiting in line. Got a call,"we don't have your equipment." Personnel felt horrible. Find us another auto transport 30 minutes away. Went, no ramps, can't rent it to you. We moved to Vegas without our truck.

beth haggstrom 
Rating:
5.0

Customer did not leave a comment.

Juan Guerra 
Rating:
5.0

Customer did not leave a comment.

Michael Gonzales 
Rating:
4.0

Customer did not leave a comment.

Max Sopha 
Rating:
3.0

Customer did not leave a comment.

Hatem Barhum 
Rating:
5.0

Customer did not leave a comment.

Beatriz Ramirez 
Rating:
5.0

Staff was very professional helpful and pleasant! I had a few questions and they answered promptly. Overall I would highly recommend this location to anyone!

Earl Hopkins 
Rating:
3.0

Nothing the staff was very helpful when I dropped off the truck. I'm just glad I didn't get a bigger truck or I wouldn't know where to park it

Chris Castle 
Rating:
2.0

The vehicle had no fuel, rep was a bit rude. I was quoted one price by phone representative and then given another by store representative. Rates should be the same for all uhaul stores nationwide.

Lori Dixon 
Rating:
5.0

Very happy with the customer service

siliva estrada 
Rating:
5.0

Customer did not leave a comment.

anthony martinez 
Rating:
1.0

Clean truck with no dog poop..

Gina Cantrell 
Rating:
5.0

Customer did not leave a comment.

ARTURO Carbajal 
Rating:
1.0

Absolutely horrible experience. I was to handling moving for my grandmother, and i leave straight from work to go handle this, so I can get home to my family. We arrived there on 10-2-19 at about 2:55pm, for my pick up at 3pm... Come to find out, There was a note saying "Out to Lunch, back at 3:45". (So frustrating to see this) While waiting outside the building; one of the employees approached us and suggested we go to a different U-haul location if we were in a rush, I politely said, "No, we'll wait". The ladies came back from lunch around 3:20 pm. I jokingly said "Where's my Jumbo Jack", feeling in good spirits I thought "finally we can get going". Signed all the docs, etc. The truck rental gets pulled up, we were ready to head out and went to verify the mileage. Put the keys in the ignition, car won't start... I was like oooooohkay? The guy goes, "Oh yeah, you have to Jimmy the key up and down a little". (Even though I've never had to do that with a U-haul rental before, whatever.. I understood) then we verify the mileage and gas, and come to find out, it's the wrong car!!! Another delay. At this point we were completely fed up and the guy comes back to have me sign the paperwork and its right this time. And we leave around 3:45, our paperwork says 3:30pm. Again.... Whatever the next day 10-3-19 I got a text saying to return by 3:00pm or be charged another $20. So I made sure I got there before 2:50pm. And guess what? Another sign posted but this time says "Out to Lunch, be back at 3:15pm". You can imagine how I felt. Another delay..... Ugh! Waiting outside the building again for about 10 minutes this time, and then the lady comes out the back and says "I can take the key, just take a picture of the gas and mileage and have a nice day". I got picked up and that was that. I will NEVER do business at (Low Cost Self Storage) again. They're service was unprofessional, and my experience was extremely frustrating.

Brandon Moore 
Rating:
5.0

Customer did not leave a comment.

Vincent Salaz 
Rating:
5.0

Customer did not leave a comment.

Deborah LeBlanc 
Rating:
5.0

Amazing service, highly recommend online check in. Great and wonderful owners, made my move smooth!

Carlos Martinez 
Rating:
5.0

People are very helpful and friendly and make it easy for me each month.

CHUCK GRAFFT 
Rating:
1.0

Literally I went to drop off the truck at 3:48 and it closes at 4:00 pm, the doors were closed already we couldn’t find the drop box, the lady was still in there looking at us like if we were dumb Instead of helping us.

Maricruz Sillas 
Rating:
3.0

They were quick, people were friendly, AC was cold, but the uhaul was dirty. There was food in the cup holders, and the windshield was filthy.

Sara Thompson 
Rating:
5.0

No improvement they are excellent great people.

maria rubio 
Rating:
5.0

you are great

Ambrose Thomas 
Rating:
5.0

Customer did not leave a comment.

Albert Sadia 
Rating:
5.0

Customer did not leave a comment.

Laura Mandile 
Rating:
5.0

Customer did not leave a comment.

Rene Lima 
Rating:
5.0

Great first time experience. Thank you!

Nancy Enriquez 
Rating:
5.0

Customer did not leave a comment.

CHUCK GRAFFT 
Rating:
5.0

Customer did not leave a comment.

ana rivera 
Rating:
4.0

Close and easy to use in and out.

James Gruessing 
Rating:
1.0

I went to drop off truck didn’t really know where to park it because no other U-Haul trucks on site. Then they didn’t have a drop box just a mail slot in the door. Wasted precious time calling customer service to make sure this was the right way to leave the key.

KENDRA RANICA BOLDEN 
Rating:
5.0

Amazing as always!

Claudia Urias 
Rating:
5.0

I had such an amazing experience. I don't remember her name I believe it was Rosa she had blond hair but she was AMAZING!!! I had been having such a hard move but she made this part soooooo smooth I can not thank her enough!!! Thank you so much for being so great may God bless her and take care of her abundantly!!

Claudia Urias 
Rating:
5.0

Great customer service "FRANCES" CUSTOMER Service Rep

Willie Lloyd 
Rating:
5.0

Customer did not leave a comment.

Gheed Alameddine 
Rating:
2.0

Customer did not leave a comment.

Eddie Eomry 
Rating:
3.0

Closed for Memorial Day. Did the online drop off and put the keys in the mail slot. This location does not have a box outside for keys.

Angelica Velazquez 
Rating:
1.0

Your personal is inefficient

CLAUDIA SANCHEZ 
Rating:
5.0

Customer did not leave a comment.

SHARON Gant 
Rating:
4.0

Customer did not leave a comment.

Doyle Billoups 
Rating:
2.0

Had to wait 20 min until someone came and opened the door. I would of put a sign in the window be back in 10 min. I came during business hours and the place was locked up. I called back to back no answer. Had I not waited I would have lost my rental for the day. Need to let customers know tbat your business is opened not closed. Courtisey.

Elizabeth Flowers 
Rating:
5.0

Customer did not leave a comment.

JOSE GUTIERREZ 
Rating:
4.0

Customer did not leave a comment.

Ronachai Tamacheepjaroen 
Rating:
5.0

No comment

DONALD WILKES 
Rating:
1.0

I had an appointment at 9am and the receptionist showed up at 9:30am. She mentioned she did not know there was a U-haul rental as she rarely checks the U-Haul software as it is not a priority for her.

Richard Mercado 
Rating:
5.0

Customer did not leave a comment.

Awad Malloian 
Rating:
4.0

Customer did not leave a comment.

JERICA AH CHING 
Rating:
5.0

First i was told they did not open until 9am on sunday and they actually opened at 8am. I wanted one way they told me diffrent and brought truck back...it cost more. Not happy with be misinformed...

PEGGY HALEY 
No reviews have been submitted for this location.

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