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Felix Valdelamar
Customer Reviews for Low Cost Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service is A-1. Extremely happy with their service.
Nicole DavisNot much the two ladies in the office were very professional and human and helpful meaning that difference that makes your experience good bad or ugly.
Michael HoganThe smell of smoke inside the truck and a lot of dust. Hard to find the location without showing the sign of U Haul.
Bibi AshleyGreat customer service.
Felix ValdelamarI had only one problem with my truck rental...the rear pull-out ramp had a problem of raising up to latch onto the back of the truck. Otherwise, everything else was fine...
Brent SpencerI just wanted to say I was well pleased with the service all went well smooth and easy. Again thank you for your utmost care and satisfaction and helping me I am well pleased thank you and have a nice day.
Roger CarterTook him almost 40 minutes to check Me in and this is a 3rd party rental truck location. My truck rental was to be 20.00 and didn't understand why and how I end up paying almost 200.00 for 1 way 100 miles trip and only needed it for 1 day and got charged for 2 days. Very upset because uhaul gave this option only
griselda salasThe only thing would be cleaning the units
Jose FloresThank you Frances your your exceptional service. Thank you for being welcoming, patient, and caring. I have been a customer for years and I will continue to be thanks to the hard working staff I have encountered. Cheers Mayra
MAYRA SALAZARNothing to improve everything was good
Hector DuenasService was excellent. I couldn’t have asked for any better. Thank you.
Brian AgbagwuNo drop box or any help
Bitia CarrilloNothing
frank coronelNice
Enrique LaraEverything was OK.
GALEN BEATTYExcelent service! Both of the lady’s very helpful and friendly. 5 stars service! I’ll definitely come back when I need it
Daniel CardenasDid self check in. Dropped off n left.
Ramona FanuaEquipment was not clean and I reported it as not clean at pick up and I am still being charged a cleaning fee.
Fredrich CoronasilvaFrances, the employee who assisted me during my return, was rude, had an attitude, and over charged me.
Luis FraustoramirezIt wasn’t a bad experience. The truck had a check engine light on the entire time I rented it, and it was not clean on the inside. Also when I made the reservation, I told them that I would not be able to be back at the time it was needed me to return the vehicle and they still overcharged a complete extra day for being late. I would only recommend it to a friend if they were only going to use the truck for a couple of hours and close by. Other than that I would never again.
DeVaughn ShermanThe Uhaul I rented was the 15. The lock for the back door did not work so I had to haul my things without any peace of mind and avoided taking the freeway. I told the lady at the front desk about it and she did not show any care in the world about it. Also the easy load ramp on this specific U Haul seemed very flimsy compared to other U hauls I have seen. I do not think this is a problem with the U haul company - more I think its a problem with the U haul dealer I rented from. I hope they fix the lock issue especially before someone gets hurt minding their own business on the freeway
CHRISTOPHER LIZARRAGAGirls in office were very good
Randall HarrahThe staff went above and beyond to help so I wouldn’t change anything
Rhonda NaullsHad a reservation, got there and was waiting in line. Got a call,"we don't have your equipment." Personnel felt horrible. Find us another auto transport 30 minutes away. Went, no ramps, can't rent it to you. We moved to Vegas without our truck.
beth haggstromStaff was very professional helpful and pleasant! I had a few questions and they answered promptly. Overall I would highly recommend this location to anyone!
Earl HopkinsNothing the staff was very helpful when I dropped off the truck. I'm just glad I didn't get a bigger truck or I wouldn't know where to park it
Chris CastleThe vehicle had no fuel, rep was a bit rude. I was quoted one price by phone representative and then given another by store representative. Rates should be the same for all uhaul stores nationwide.
Lori DixonVery happy with the customer service
siliva estradaClean truck with no dog poop..
Gina CantrellAbsolutely horrible experience. I was to handling moving for my grandmother, and i leave straight from work to go handle this, so I can get home to my family. We arrived there on 10-2-19 at about 2:55pm, for my pick up at 3pm... Come to find out, There was a note saying "Out to Lunch, back at 3:45". (So frustrating to see this) While waiting outside the building; one of the employees approached us and suggested we go to a different U-haul location if we were in a rush, I politely said, "No, we'll wait". The ladies came back from lunch around 3:20 pm. I jokingly said "Where's my Jumbo Jack", feeling in good spirits I thought "finally we can get going". Signed all the docs, etc. The truck rental gets pulled up, we were ready to head out and went to verify the mileage. Put the keys in the ignition, car won't start... I was like oooooohkay? The guy goes, "Oh yeah, you have to Jimmy the key up and down a little". (Even though I've never had to do that with a U-haul rental before, whatever.. I understood) then we verify the mileage and gas, and come to find out, it's the wrong car!!! Another delay. At this point we were completely fed up and the guy comes back to have me sign the paperwork and its right this time. And we leave around 3:45, our paperwork says 3:30pm. Again.... Whatever the next day 10-3-19 I got a text saying to return by 3:00pm or be charged another $20. So I made sure I got there before 2:50pm. And guess what? Another sign posted but this time says "Out to Lunch, be back at 3:15pm". You can imagine how I felt. Another delay..... Ugh! Waiting outside the building again for about 10 minutes this time, and then the lady comes out the back and says "I can take the key, just take a picture of the gas and mileage and have a nice day". I got picked up and that was that. I will NEVER do business at (Low Cost Self Storage) again. They're service was unprofessional, and my experience was extremely frustrating.
Brandon MooreAmazing service, highly recommend online check in. Great and wonderful owners, made my move smooth!
Carlos MartinezPeople are very helpful and friendly and make it easy for me each month.
CHUCK GRAFFTLiterally I went to drop off the truck at 3:48 and it closes at 4:00 pm, the doors were closed already we couldn’t find the drop box, the lady was still in there looking at us like if we were dumb Instead of helping us.
Maricruz SillasThey were quick, people were friendly, AC was cold, but the uhaul was dirty. There was food in the cup holders, and the windshield was filthy.
Sara ThompsonNo improvement they are excellent great people.
maria rubioyou are great
Ambrose ThomasGreat first time experience. Thank you!
Nancy EnriquezClose and easy to use in and out.
James GruessingI went to drop off truck didn’t really know where to park it because no other U-Haul trucks on site. Then they didn’t have a drop box just a mail slot in the door. Wasted precious time calling customer service to make sure this was the right way to leave the key.
KENDRA RANICA BOLDENAmazing as always!
Claudia UriasI had such an amazing experience. I don't remember her name I believe it was Rosa she had blond hair but she was AMAZING!!! I had been having such a hard move but she made this part soooooo smooth I can not thank her enough!!! Thank you so much for being so great may God bless her and take care of her abundantly!!
Claudia UriasGreat customer service "FRANCES" CUSTOMER Service Rep
Willie LloydClosed for Memorial Day. Did the online drop off and put the keys in the mail slot. This location does not have a box outside for keys.
Angelica VelazquezYour personal is inefficient
CLAUDIA SANCHEZHad to wait 20 min until someone came and opened the door. I would of put a sign in the window be back in 10 min. I came during business hours and the place was locked up. I called back to back no answer. Had I not waited I would have lost my rental for the day. Need to let customers know tbat your business is opened not closed. Courtisey.
Elizabeth FlowersNo comment
DONALD WILKESI had an appointment at 9am and the receptionist showed up at 9:30am. She mentioned she did not know there was a U-haul rental as she rarely checks the U-Haul software as it is not a priority for her.
Richard MercadoFirst i was told they did not open until 9am on sunday and they actually opened at 8am. I wanted one way they told me diffrent and brought truck back...it cost more. Not happy with be misinformed...
PEGGY HALEY