Customer Reviews for Low Cost Equipment
(Distribuidor de U-Haul del vecindario)

168 comentarios

1835 56 St Unit 40   Delta, BC V4L2M1

(604) 948-5158

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/13/2021 - 12/16/2021: cerrado
  • 12/19/2021 - 1/10/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(604) 948-5158

1835 56 St Unit 40
Delta, BC V4L2M1

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/13/2021 - 12/16/2021: cerrado
  • 12/19/2021 - 1/10/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Rather than $20 + mileage. Should be set price . I paid $90. Then I paid $165 . That is not RIGHT

ROGER B. 
Clasificación:
1.0

It was hard to find. All else was good.

SELENA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stjepan Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN G. 
Clasificación:
5.0

Very good experience.

neil S. 
Clasificación:
3.0

Make people aware of the leakage from the roof. Read the Very Fine Print...If the weather is poor maybe offer tarp rentals to cover and protect furniture ETC. Overall the truck itself performed well in the very poor weather conditions. Luckily my son is an excellent driver. The cost for a long haul move was better than I expected. If you can't supply a tarp rental then maybe inform the customer verbally of the leakage in rainy wet weather..They can get their own. I would have got my own to cover furniture had I known the leakage was that bad..Thank You

VICTORIA C. 
Clasificación:
5.0

A+

ROBERT C. 
Clasificación:
5.0

Efficient friendly service.

Richard B. 
Clasificación:
3.0

Not person who helped me fault but the other staff were late so the shop was not open in time for my rental so it me 45min to an hour back. Was suppose to have the rental for 9 am, did not get the keys till 9:45am. But the time I got to truck and did the inspection it was 10am

SAMUEL W. 
Clasificación:
4.0

The process was very easy. The staff was helpful and efficient.

KANCHANGEET S. 
Clasificación:
1.0

Downside if you are dropping the unit to other place they won't accommodate you right away each location has its own explanation when dropping off the unit

JOHN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

YAN S. 
Clasificación:
5.0

The online check in does not work properly. Even with location on it does not recognize location

Zoie M. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID D. 
Clasificación:
5.0

All good except that I am concerned that you will store my name and credit card number in your computers. Please assure me that you will not do so.

RUSSELL C. 
Clasificación:
1.0

U-Haul as a whole company is not a company I would use again. When an issue occurs or you have a question no one can handle it. I have spoken with 4 different people about the issues that I was having on the day of my rental and I'm still waiting to hear back from someone else. Also I did not feel safe about the pick up of my key location when your there after hours. You have to go behind the building on a dirt path, with no lights and there is just bush/shrubs/trees along the other side. The 24/7 truck pick up absolutely was the worst experience. We couldn't even get into the vehicle for 30mins. We had to use a reference, which meant we had to wake up one of our references early in the morning. On top of it all, we didn't get any furniture pads, I had mentioned this 3 of the 4 times I spoke to someone, yet I still got charged for them twice! I now have to wait for a rep to speak with me, and I really doubt I'm getting that money back. Another note, not one person I spoke with greeted us in a friendly matter. It sounded like everyone hated there job especially the person who worked at low cost. Just absolutely the worst experience on an already stressful day.

Alison P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK H. 
Clasificación:
5.0

Keep up the good work !

Doug S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara H. 
Clasificación:
5.0

Great service. We use the service a few times a year and always reliable.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALICIA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEANNE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Krista M. 
Clasificación:
5.0

Great service. Very accommodating and helpful. Friendly staff. Would certainly go back.

JORGE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Frank G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MUSAAB M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARLENE W. 
Clasificación:
5.0

Would make all vehicle Non-Smoking.

Michael K. 
Clasificación:
5.0

It is very handy for my need Close location walking distance

MARIAMMA D. 
Clasificación:
5.0

Glad to have rented the trailer

RONALD D. 
Clasificación:
3.0

El cliente no dejó un comentario.

ERIN O. 
Clasificación:
5.0

Nothing! Everything was perfect.

KAREN F. 
Clasificación:
5.0

Exactly what I thought I would get. No issues.

TERRANCE R. 
Clasificación:
4.0

El cliente no dejó un comentario.

KIT WILDREN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUNE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew S. 
Clasificación:
4.0

I needed to sweep the van out prior to loading and clean the glass and mirrors. Otherwise, great low mileage vehicle and great service.

GRANT Y. 
Clasificación:
1.0

My drop off location was 8 days earlier in Point Roberts Washington State which I did. Just got a bill from this location in a completely different country for over $200 dollars saying I was 8 days late returning the trailer. Had to spent nearly 2 hours on phone with Uhaul in which I still don't have a refund, however they did start a formal request to be reviewed by a manager.

JUSTIN L. 
Clasificación:
5.0

Doesn't need fixing. Samuel at this location took care of all my needs during this rental. First class operation. Gracias

Tom M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALISTAIR R. 
Clasificación:
5.0

The service was excellent. I will be back

JENNIFER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEAN H. 
Clasificación:
2.0

Van was dirty and the smell of the interior was awful. We had to drive with the windows down. Contract was not discussed or asked to sign.

WILLIAM H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theodore L. 
Clasificación:
5.0

Such great service!!! My location is Tsawwassen.

LIAM V. 
Clasificación:
3.0

El cliente no dejó un comentario.

BENTLEY A. 
Clasificación:
1.0

I had to go to three different locations from what was originally booked 6 weeks prior and they tried to tell me even though my reservation “is confirmed and guaranteed” that it actually doesn't matter

COLBY O. 
Clasificación:
1.0

The staff member we dealt with was incredibly rude. We were not told we had to drop our truck off at a specific location and she said some choice words and hung up on us. Moving is stressful enough and she made it 10 times worse.

Curtis C. 
Clasificación:
5.0

Truck was actually a lucky get since I messed up the reservation...wrong month apparently. Glasses.... Anyway...truck was available but hadn't been cleaned since it's last use. Team wasn't expecting it to be rented. Will deal with them again regardless.

Terry V. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alice D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIERON J. 
Clasificación:
4.0

El cliente no dejó un comentario.

FRED M. 
Clasificación:
2.0

Upon check in the clerk confirmed the two dolly's I had included in my rental, but once I arrived home found they had not actually put them in the truck. I had to drive back to the rental shop a second time to pick them up, which added to the mileage I had to pay for in my rental. When I dropped the truck off at the end of my rental and asked if the clerk wanted to do the inspection while I was there, he declined.

Stephanie K. 
Clasificación:
3.0

El cliente no dejó un comentario.

ALLEN F. 
Clasificación:
5.0

Overall it was a very great service!

PHILIP H. 
Clasificación:
2.0

online check in does not work, resulted in several emails to fix issues along with being overcharged. Truck was fine but I would not care to use the online services again.

Garfield S. 
Clasificación:
3.0

Clean the truck, was super dirty inside and no senitized and do oil change. 0% oil life left. Windshield wiper was also stripped off. So was unsafe when raining

Jacky Y. 
Clasificación:
5.0

The staff were really friendly and helpful. Close to home so everything worked well for us.

Peter B. 
Clasificación:
3.0

Could not do self check in as the app could not read my location and would not let me proceed. As it was after hours there was no help. Paid 20 dollars more then I wanted to.

Rowena D. 
Clasificación:
3.0

Drop off link is cumbersome. Would not take proper pics

jeff P. 
Clasificación:
5.0

the entire process was handled very efficiently.

KYLE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tomaso G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEAN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

VERA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MITCHELL M. 
Clasificación:
5.0

Great customer service!!

Darcie G. 
Clasificación:
3.0

El cliente no dejó un comentario.

TRAVIS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
2.0

The location of the lock box to the trucks was confusing.

Meleah D. 
Clasificación:
5.0

My experience was very pleasant.

Leslie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rex L. 
Clasificación:
4.0

Little to improve. Accessibility of unit and availability to park my own vehicle during rental time was great

Sheldon P. 
Clasificación:
2.0

Clean the cab. Accurately record the fuel level on the contract.

Evoin Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

William M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scot K. 
Clasificación:
5.0

Very helpful, we will use them again. Thanks

MICHAEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MACGREGOR REALTY A. 
Clasificación:
4.0

The inside cab light was burnt out so it was hard to see in the dark to empty the truck.

HAL S. 
Clasificación:
5.0

Very quick, in/out, clean new van

Scott H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA C. 
Clasificación:
5.0

The guys at the shop were Excellent!. I found the check in on my phone to be really frustrating to use and was relieved to have the staff there just check me in. Also I had edited my reservation online to rent a bigger truck and instead of just changing the vehicle it booked me a second truck. Luckily that was remedied when I spoke to the people in the shop in person. So much less complicated when you can connect with an actual human. The location was so convenient

Sue S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDSAY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUNE M. 
Clasificación:
4.0

Given the current covid 19 conditions, there was no indication as to whether the truck was sanitized or cleaned. I did clean the inside of the truck and the cloths which I used were dirty which would seem to indicate the vehicle was not properly cleaned prior to use.

Gordon J. 
Clasificación:
3.0

I booked online fir 4 hours . But place was closed when I got back - charged for full day - not happy

Neil O. 
Clasificación:
3.0

The van was well-maintained and nice but certainly not spotless. I did return it cleaner then I received it.

DIANE P. 
Clasificación:
4.0

El cliente no dejó un comentario.

GABRIELLE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ibrahim S. 
Clasificación:
5.0

Very pleasant and friendly staff.

David S. 
Clasificación:
2.0

The truck was great but the customer service and pick up arrangements not easy. Moving is a grudge purchase people are often tired and stressed. Here is what happened to me. • complicated app process in order to pick up truck parked off the property • nobody checked I had the extras I had ordered so got home and had to return to depot to collect them furniture dolly etc, venue did not stock furniture pads I had ordered on line and was told that I had to pay separately for the furniture dolly • when I returned the truck nobody thought to remind me there was $30 refill free if I did not fill up the tank. • trucks speedometer was on mph in Canada it's kph The rental prices are fair and truck and equipment in great shape, but the lack of care for the customer was rough to experience.

john B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Pamela M. 
Clasificación:
4.0

The location and staffing are great the problems arose with u-haul Being an American firm they are not Canadian customer oriented Contrac was set up in kilometres and Canadian dollars but billed in miles and USA dollars- pickup time was delayed y and hour without my being notified costing me to have 2 movers waiting- was told would have either a seniors or airline discount dib not happen

Larry L. 
Clasificación:
5.0

I had booked my 26' UHaul truck 3 weeks in advance for PU in Surrey and for Mobile Pick Up. I had a crew booked to start my move at 8:00am. A phone call the day before telling me the closest truck was in Abbotsford and couldnt be picked up until 9:30 really caused unecessary stress during a stressful time of moving. I found this very unproffessional from a large company like UHaul. It wasnt until I saw the 26' truck in Tsawwassen that I called UHaul and asked why I couldnt have this truck (I moved from White Rck to Tsawwassen) Once I called, and what I feel did the dispatchers job for her, I was able to Pick Up the truck in Tsawwassen. After I got the truck and location I originally requested the service and truck were great. Only recomendation... Do everything you can to pay attention to where people are moving from and moving to and try to accomodate a truck location that isnt 41KM away in the opposite direction.

Kevin B. 
Clasificación:
2.0

Where do I start? I thought this would be easy ...local Uhaul was close to home etc Made a booking in July for a 17 foot truck Told in Sept that all I could get was a 20 foot truck ..ok Then when it got closer to the date I was told that they have never had a 20 foot so unless I went to another location I would need to take 26 foot ok I only needed the truck for one day [ Sunday ] but the whole concept of a one day rental seemed too complicated. They open at 10:00 on Sunday ..I wanted to be on the move by 07:00....they closed at 2PM on Sat, tried to do the self service check in but told the earliest I could get the key was 08:00. They had two lock boxes but one was broken. I had zero confidence in getting the key Sunday am for I booked the truck for 2 days [ and paid insurance for two days ] Truck cab was clean but box was not clean, had to sweep out sand and rocks. Truck had zero gas to start so first stop on a busy day was for gas. My picture of the start miles was 28282.5 picky but you billed to the decimal so fair is fair. Need a call about the rate as the web site and my telco conversation were all stating 0.69 cents per KM, rate I was billed was 1.43 per KM? Over all not a great experience.... Please call me at 604 786 9181 to discuss Paul Parsons

Paul P. 
Clasificación:
4.0

El cliente no dejó un comentario.

KENNETH C. 
Clasificación:
5.0

Better experience than at the Nordel location. The guys where very accommodating and provided me with plenty of options.

MAIKEL P. 
No se han enviado comentarios para esta ubicación.

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