Customer Reviews for Lovejoy Self Storage
(U-Haul Neighborhood Dealer)

177 reviews

2200 Lovejoy Rd   Hampton, GA 30228

(678) 432-2867

Office Hours

  • Mon-Fri: 10 am–4 pm
  • Sat: 10 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(678) 432-2867

2200 Lovejoy Rd
Hampton, GA 30228

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–4 pm
  • Sat: 10 am–2 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Geoff Wingard 
Rating:
1.0

The truck I rented had serious frontend issues, it was difficult keeping the vehicle in lane. That was first problem.. The second was I was charged additional $49 for milage I not not use... (I've calculated myself, besides, not far to go in a broken truck, this was a neighborhood rental). This location WILL rip you off! I've looked into reviews from this location and and found similar problems. I will escalate this matter!!! No one takes advantage of me!

Andrew Lee 
Rating:
5.0

Great salesman with great customer service

Wanda Burton 
Rating:
4.0

Customer did not leave a comment.

pam samuel 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Duncan 
Rating:
5.0

Tell me the key will not be able to remove from the ignition switch once the truck is returned to the site

howard dunn 
Rating:
5.0

Customer did not leave a comment.

Alvid Augustine 
Rating:
2.0

Customer did not leave a comment.

Melissa Hill 
Rating:
5.0

Customer did not leave a comment.

Martha Williams 
Rating:
4.0

The front interior floor was dirty but I’m pretty sure it came from the previous user.

Danielle Luckett 
Rating:
5.0

Customer did not leave a comment.

VALERIE ROSS 
Rating:
5.0

Customer did not leave a comment.

tina wells 
Rating:
4.0

Customer did not leave a comment.

Shadae Luckie 
Rating:
5.0

Customer did not leave a comment.

Shakira Green 
Rating:
5.0

Customer did not leave a comment.

ANTHONY GRACE 
Rating:
5.0

Customer did not leave a comment.

Sandy Bouie 
Rating:
5.0

Customer did not leave a comment.

Toby Douthit 
Rating:
3.0

Very slow proceeds to rent the uhual. Didn’t get on the road for at least 20 mins from picking it up. The charges are ridiculous. Why charge for the truck AND the miles.

Sara Boles 
Rating:
5.0

Customer did not leave a comment.

Anthony Robinson 
Rating:
5.0

Convenient, helpful, pleasant rental experience.

LaDonna Irby 
Rating:
2.0

Hidden behind 2 different store fronts, inside storage facility with 1 lane in and out traffic

John Dazey 
Rating:
5.0

Customer did not leave a comment.

KOCHINA ADAMS 
Rating:
5.0

Everything was great. Had no problems. The attendan was very pleasant and nice. He provided excellent service

Susie Parks 
Rating:
5.0

Everything was great!

KHAYYAM HICKS 
Rating:
5.0

Everything is a OK I wouldn’t change a thing if I could give you all three thumbs up I would but I only have two👍👍

Arthur Putman 
Rating:
5.0

N/A

Timothy Bridges 
Rating:
1.0

Actually be present while trying to conduct business. Send documents after first time of filling out info COMPLETELY on website. Be punctual & attentive of clients

Branden Bailey 
Rating:
5.0

Gad. Was charged over$20 cause it was only a half tank

Alicia Carmichael 
Rating:
3.0

Make sure that your truck is in good condition, the transmission was slipping and the tire was flat (back)

LATOYA SHEPPERD 
Rating:
5.0

Customer did not leave a comment.

Sandra Richardson 
Rating:
4.0

Customer did not leave a comment.

Emily Edmond 
Rating:
5.0

Customer did not leave a comment.

Samantha Bullock 
Rating:
2.0

Dolly wasn’t inside the truck, trucks needed brakes just horrible experience!

Laresa Moore 
Rating:
5.0

Customer did not leave a comment.

Barry Coggin 
Rating:
3.0

Customer did not leave a comment.

Deshaun James 
Rating:
5.0

Customer did not leave a comment.

Jerry Latimer 
Rating:
1.0

Customer did not leave a comment.

Michael Williams 
Rating:
5.0

No everything is good thank you

Dextrous Gay 
Rating:
5.0

Good 👍

Junior Brice 
Rating:
5.0

Customer did not leave a comment.

Therese Tyler 
Rating:
5.0

The staff was courteous & efficiently handled my drop off expeditiously.

makalani Dingane 
Rating:
3.0

Customer did not leave a comment.

Victoria Rivera 
Rating:
5.0

Customer did not leave a comment.

Christian Butler 
Rating:
4.0

Customer did not leave a comment.

Brandon Rose 
Rating:
3.0

Bookedarrived. The truck is parked. A 10 AM reservation for the next day, and upon arriving at the store, no one was there. I called and waited around for 15 minutes until someone came. The truck is parked at a weird angle as if they want you to hit the other trucks on the way out, but it was smooth inconvenient

Sheavel Shippy 
Rating:
5.0

Customer did not leave a comment.

Somkenechukwu Onyeka 
Rating:
4.0

The parking lot was small and difficult to maneuver the vehicle through, but the customer service was amazing! If you’re a decent driver, I’d definitely recommend this place!

TYLER LYNCH 
Rating:
3.0

Customer did not leave a comment.

Cleveland Filmore 
Rating:
5.0

Customer did not leave a comment.

Anthony Sanders 
Rating:
5.0

Customer did not leave a comment.

Erika Keck 
Rating:
2.0

Staff was not present and it took a long time to complete the self pickup with the app and had to call for help several times to finally get the truck. It’s not as easy and efficient as started using the app and it took much longer.

Nadine Anderson 
Rating:
4.0

Customer did not leave a comment.

KASIONA GREER 
Rating:
1.0

Customer did not leave a comment.

SHANEE EDWARDS 
Rating:
2.0

One of the storage units had someone obviously living there. They must be peeing outside the unit because the smwll of urine was overpowering. Had to unhook the trailer and park where instructed with no assistance from the staff. Due to space limitations had to remove trailer from vehicle and push around manually to place where instructed, again no assistance from the staff.

CLARK UPP 
Rating:
5.0

experience was excellent. Excellent care was provided to me.

Brenda Hackney 
Rating:
4.0

Customer did not leave a comment.

Cecelia Wynn 
Rating:
5.0

Amazing and super nice! Very helpful!

Michi Mazzant 
Rating:
3.0

It’s completely insane that if someone I know owes y’all money then I can rent a uhaul, I wasted time and money dealing with y’all this morning over some eflag crap or whatever because someone who the contract wasn’t even with and was not even driving the truck owed y’all. I have always returned my vehicle on time clean and with gas I don’t even owe y’all personally. This is complete Bull shit

Talisa Jones 
Rating:
4.0

Family run and they help each other. Thanks for the ease of renting. However location needs more room.

Cecil Hannah 
Rating:
5.0

The attendant was knowledgeable helpful and prompt excellent experience thank you

BRIAN ANDERSON 
Rating:
2.0

My drop off time was 9am, they didn’t open until 10am, so I waited for almost an hour. When I gave the representative the keys, i asked if anything else was needed from me. He said if the gas was put back and the truck was clean, it would be good. I informed him of the gas and he said it should be ok. We even put the tank at 1/4 and I was charge for the gas that wasn’t there to begin with.

Laura Hess 
Rating:
5.0

The young guy who checked me in was very courteous and personable and did an outstanding job !

DANIEL CURL 
Rating:
2.0

get a more secure drop box

Orlando Hairston 
Rating:
5.0

Lovejoy Rd location was excellent.

Robert Matthews 
Rating:
5.0

Customer did not leave a comment.

Terry Jenkins 
Rating:
1.0

Customer did not leave a comment.

TANESHA MUNNERLYN 
Rating:
4.0

Customer did not leave a comment.

Jamal Evans 
Rating:
5.0

Customer did not leave a comment.

Japhte Clersaint 
Rating:
5.0

Just don't change

Collus Watson 
Rating:
5.0

Customer did not leave a comment.

James Ray 
Rating:
2.0

Upgrade the location!

Patricia Caffee 
Rating:
4.0

Customer did not leave a comment.

VIVIAN MARSHALL 
Rating:
5.0

Customer did not leave a comment.

DAVID DORH 
Rating:
3.0

Customer did not leave a comment.

Genie Hopkins 
Rating:
3.0

Had a to wait for some one to show up office not clearly visible space very tight to move trailer around

Eddie Ellis 
Rating:
5.0

Everything was okay with me!!! The young lady in the office was very friendly and offered great customer service! I have no complaints!!!

Tomekia Robinson 
Rating:
1.0

Actually have someone there when there’s a reservation scheduled

MARQUES PRUDE 
Rating:
2.0

First of all, my pickup time was for 11:30 am Saturday morning, I arrived at 11:20 am and the office door was locked with the open sign in the window. I knocked on the door, but no one answered. I call Uhaul main office to report that their rep wasn’t on-site, and as I was on the phone the rep showed up 15 minutes later. I was very upset to say the least.

Keith Stcyr 
Rating:
5.0

Quick customer service

Darryl Miller 
Rating:
5.0

Customer did not leave a comment.

Darrell Barnes 
Rating:
5.0

This only location that always have a truck

Yalisa Barnes 
Rating:
5.0

The more you keep a truck the price should go down and the mileage should be a little cheaper

Stephanie Smith 
Rating:
3.0

Parking is limited

Marlon Moore 
Rating:
4.0

Customer did not leave a comment.

Eddie Mccloud 
Rating:
5.0

Customer did not leave a comment.

Cassandra Ward 
Rating:
3.0

Customer did not leave a comment.

Donald Coke 
Rating:
5.0

Let people know how much there mileage is when they extend there rental

percy Smith 
Rating:
3.0

When we got there to pick our vehicle up it was dark so i couldn't see that well. The unit was clean, ready, and the mobile pick was easy. I appreciated it!

Jerrod Latham 
Rating:
3.0

There was a slight difficulty finding the Office.

DONALD COKE 
Rating:
5.0

Customer did not leave a comment.

Vannara Beng 
Rating:
5.0

Very good place to rent and good customer service

Abigail Antwi larbi  
Rating:
2.0

I have been using uhaul for many years and this is the first time that it was the most unpleasant experience. The place doesn’t open until 10am and the office is the worst atmosphere. The truck that was given to me was dirty, This truck needs to be retired. The only positive was the young lady that attended me. She works in the worst conditions. But she is pleasant and very professional. This location is the worst representation of uhaul. The only reason I used them was because they had a truck not far from where I was living at the time.

DEBRA RODRIGUEZ 
Rating:
2.0

No one was there to receive the rental. Building is not clean and inviting.

DAVID MCFADGEN 
Rating:
3.0

Customer did not leave a comment.

Tommy Zellner 
Rating:
3.0

Customer did not leave a comment.

Shae Huff 
Rating:
1.0

I was overcharged for mileage I did not use, had to return to business thankfully I took a picture of mileage before I left business and had a time stamp to prove I was telling the truth. The young lady had to cash app me due to the negligence and me overcharged.

Artavia Combs 
Rating:
5.0

N/A

Darnus Strozier 
Rating:
3.0

The truck interior was full of ashes from smoking. Otherwise. Truck clean

KEVIN CRAVENS 
Rating:
5.0

The staffs at this location are very friendly. I visit two other offices before coming to this location and they both ran me away. This location may not have what you need all the time, but they are the friendly and will help you locate the equipment you are looking for.

MAULIES PETTAWAY 
Rating:
3.0

The Uhaul was really a not well together truck. It was as if the cab was trying to come apart at the back where it connects to the storage part and the driver seat was all torn with stuffing coming out. I started itching like 30 minutes into driving it and with it being just a small bump, me and my husband took it to be a mosquito bite but later on I found out different. After returning the vehicle, I went home took a shower and was breaking out with small bumps and they became very itchy. Don't know if it was the cleaning chemicals they use when sanitizing the vehicle and or if it was probably infested with something....other than that I got from point A to point B without any other problems.

GLORIA BARTHEL WINFREY 
Rating:
5.0

Reasonable rates and knowledgeable and efficient staff, a good experience overall

Bob Hensel  |  Overall Experience 
No reviews have been submitted for this location.

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