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Kristin H.
Customer Reviews for Long Nursery Inc
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Great staff & excellent vehicles.
NIKHIL M.I had to drop off the keys but it was all smooth
Premal P.Although the doors were open there was no one to check in the vehicle.
Ellen H.Great service and very accommodating! Highly recommend Longs in Palmyra!
Justin G.My reservation was updated from pickup in Elizabethtown to Long's and I didn't know it until I arrived in Etown.had to drive to palmyra an extra 40 min of driving.
MarkM B.Avoid FORD Transit 250 Vans! While they may be popular, they are a PITA for first time drivers/operators. The lane departure system vibrates the steering wheel instead of admitting an audible alarm. Historically, steer wheel vibrations signal potential suspension, tire and other mechanical problems. The poor design causes undo alarm. Time is wasted searching the owner's manual for explanations. The instrument panel display is also poorly designed. Time was lost scrolling through controls (and the owner's manual) just to find a digital speedometer display. There's also a lot of useless information and choices. Controls on the steering wheel are not conducive for man size hands, no matter how dexterous. Several times the digital screen was changed when the “menu†control button was accidentally depressed during routine operation. The poor design creates potential for disaster especially when navigating construction zones on the interstate or similar circumstances. The back-up camera in this vehicle is also lacking. The monitor is too small and image quality extremely poor. Compared to the systems in my 2019 Subaru Legacy, the system is night and day. The van is high and wide and does have a large capacity, BUT it is awkward climbing in and out of the vehicle. The external step (side bar) is much too narrow for safe heal placement when exiting the vehicle. Again, a poor design. FORD did not present good ideas when designing this vehicle. While it may be popular to folks flying a desk for a living, it doesn't work for folks needing safety in the field. U-haul customers deserve better.
jim K.Always a good experience and would come back again to rent from this location.
William K.Not a thing. Kudos for a job well done. Thank you!
DONNA W.No improvement necessary. Gentleman was friendly, helpful and competent. ¡Gracias!
ROBERT P.easy in easy out nice workers.
tammy L.Had all kinds of problems with truck
Bill Z.I am messed up reserving a truck but the gentleman was very helpful and there was a truck available to use so that was great!
JONI S.Very easy return process. I was expecting an emailed “receipt†for dropping off the truck, but haven't yet received it (probably because of early morning drop off on a Sunday). Will recommend this location! Gracias.
Robert P.Better guidance/signage for where to park.
Tyler S.I scheduled pickup in Ephrata and this was 50 min away! The people were very friendly but I lost 2 hours from my move.
DAVID E.With this experience I would have to say nothing. My whole experience exceeded my expectations.
JOEL W.The only issue is that it smelled like an ashtray. I blame whoever rented that truck before me. The smell was very strong like someone was a chain smoker and didn't even open the windows.
John G.I didn't have any issues other than it taking a few minutes for staff to be available. The man was friendly though and answered my questions. It's just a small location and didn't have a lot of accessories to purchase (if one needed something besides the rental).
Shaleeta W.Truck had 78000 miles and shook when driven. overall a very dirty and used truck. Why would you (Uhaul Corp) send this aging truck to a uhaul rental center? i used for business for one day. embarrassing! Beat up 10' truck! Long Nursery is a great location and center with wonderful staff. Equipment was sub par. i rent a lot from them.
ROBERT Z.Pick up location was changed without any communication. This caused transportation delays and resulted in the planned move to be late. No issue with the actual pick up location, issue is with customer service .
GEORGE K.The folks at Long's Landscaping are great!
JUDSON W.Everything was great!
RYAN H.Truck was serviceable and the service was very good, however it could have been cleaner.
STEVEN N.Better advertisement sign or signs
Daniel R.Not a thing to change. Very courteous helpful and kind will recommend to friends and be back again when needed
YVONNE C.Same as me.
SANG T.I had no issues everything went well. Not sure what could be improved upon 樂
ROBERT M.Friendly but still professional. Offered advice.
Judson W.Overall it was so good experience. Just a suggestion if Navigation/GPS in the vehicles are added it would be big help.
ZEESHAN J.Your third party movers never showed. I would go with another mving and rental truck service in the future. Ended up moving myself. Put me in a real pinch.
Steven D.Gracias
Lisa A.Went smooth at pick up. Closed at drop off.
David M.Original location was suppose to be Elizabethtown PA. Booked a guaranteed reservation weeks ago. But 14 hours before pick up. Location called and stated they did not have my "Guaranteed" reservation. Was required to pick up from Location 20 miles away in Palmyra. They did offer credit for the extra truck miles,however this affected our moving day schedule. The employee at this location also did not go over the truck with us. The inside appeared to have not been swept out either. Overall definitely not the best Uhaul experience.
Matthew D.Checking in was difficult as we could not get a good connection... maybe a booster of some sort? Otherwise super efficient, so nice on the phone.
DANA Y.Fast check in and check out. Super friendly staff.
RONALD V.Good communication and easy to work with
ROBERT G.This is not the location I originally selected for pick-up which ultimately cost me more in miles. Equipment worked and drove well.
Rachel K.I talked to a woman on the phone who answered my questions. She was pleasant and told me what to do upon return.
RICHARD C.The UHaul app is a little challenging. It doesn't work on all devices and caused a problem when returning the vehicle.
Robert B.Customer Service was excellent. We could not have asked for more. We will always rent from this site.
Bradley B.This Uhaul location is the best in customer service.
FRANCIS G.Best UHaul experience ever. From the equipment to especially the people. Positive, nice, knowledgeable, patient, it was a seamless stress free experience! Thank Longs Nursery!
Al M.¡Gracias!
Michael W.It was great. I returned truck after hours and a worker was there doing other things but helped me anyway and was very friendly.
Jace F.I dropped off after hours and a worker was very nice; he helped me back in to the correct spot and made the return very easy.
Jace F.