Customer Reviews for Long Company
(U-Haul Neighborhood Dealer)

99 reviews

4230 W Hwy K31   Osage City, KS 66523

(785) 367-4019

Office Hours

  • Monday:
    9 am - 12 pm / 1 pm - 5 pm
  • Tuesday:
    9 am - 12 pm / 1 pm - 4:30 pm
  • Wednesday:
    9 am - 12 pm / 1 pm - 3 pm
  • Thursday:
    9 am - 12 pm / 1 pm - 5 pm
  • Friday:
    9 am - 12 pm / 1 pm - 3 pm
  • Saturday:
    9 am–12 pm
  • Sunday:
    Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed

Services at this Location:

Contact Us

(785) 367-4019

4230 W Hwy K31
Osage City, KS 66523

Services at this Location:

Office Hours

  • Monday:
    9 am - 12 pm / 1 pm - 5 pm
  • Tuesday:
    9 am - 12 pm / 1 pm - 4:30 pm
  • Wednesday:
    9 am - 12 pm / 1 pm - 3 pm
  • Thursday:
    9 am - 12 pm / 1 pm - 5 pm
  • Friday:
    9 am - 12 pm / 1 pm - 3 pm
  • Saturday:
    9 am–12 pm
  • Sunday:
    Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Richard Wright 
Rating:
5.0

Customer did not leave a comment.

Richard Wright 
Rating:
5.0

Customer did not leave a comment.

Ivan May 
Rating:
5.0

The people were so easy to work with. I will definitely use them again and recommend them to anyone needing their services. Thanks 😊

Robin Lujan 
Rating:
5.0

Quick easy professional No problems at all, very good experience

Timothy Bock 
Rating:
5.0

Customer did not leave a comment.

James Garrett 
Rating:
5.0

Nothing at this time. Great to rent from and appreciate the service you provided

Scott Greenwood 
Rating:
4.0

Customer did not leave a comment.

ben seichepine 
Rating:
5.0

Above an beyond definitely will recommend to a friend , thank you

Josephine Turner 
Rating:
5.0

Customer did not leave a comment.

Laura Haynes 
Rating:
5.0

They are great at accommodating if you need to pick up earlier or later Very nice people

stephan schrock 
Rating:
4.0

Customer did not leave a comment.

Christena Hanson 
Rating:
5.0

Stop being such a “big brother” uhaul is too intrusive and I felt my privacy was violated by you. I am against facial recognition software. You have perverted technology and seem to support its control over humanity. In short, I don’t wish to be violated by you again in the future. Please delete my biometric data.

Sterling Hughs 
Rating:
4.0

Customer did not leave a comment.

Carol Lewis 
Rating:
5.0

Customer did not leave a comment.

Charles Sheetz 
Rating:
1.0

If it’s going to change locations, a phone call or an email would be nice to have. The website listed 3 different locations, two in my town (which was fun) and one 2 counties away. I anticipated on picking it up in Emporia, KS and use around 2 miles. I received a text message saying it was moved to Osage City, KS but I did not call the number listed to confirm that nor did I received any phone calls or emails about the location change. So, instead of my anticipated ~2 mile/$35, the whole thing ended up being ~74 miles/$142…

Kyra Jumper 
Rating:
5.0

Customer did not leave a comment.

Rich Avery 
Rating:
5.0

Customer did not leave a comment.

JIM GOOLDE 
Rating:
5.0

Customer did not leave a comment.

Richard Andersen 
Rating:
5.0

Customer did not leave a comment.

John Bennett 
Rating:
3.0

Customer did not leave a comment.

George Steel 
Rating:
3.0

Customer did not leave a comment.

ronaldo miller 
Rating:
5.0

Customer did not leave a comment.

beverly blasing 
Rating:
5.0

Everything was fine.

Jerold Norris 
Rating:
5.0

Everything was great!

Alan Barus 
Rating:
5.0

Customer did not leave a comment.

CLYDE SULLIVAN 
Rating:
5.0

Fast and very accommodating. Local and very helpful.

Jonathan Zwink 
Rating:
5.0

Customer did not leave a comment.

BARBARA BLAKEY 
Rating:
5.0

Customer did not leave a comment.

Jane Parks 
Rating:
4.0

Customer did not leave a comment.

WILLIAM PATTERSON 
Rating:
5.0

Customer did not leave a comment.

BRUCE KRAUS 
Rating:
5.0

Clean except the ashtray, it was full of ashes and cab had a smell of smoke. Otherwise good

Scott GREENWOOD 
Rating:
5.0

Don't change a thing! Great people and great service.

Donald Scott 
Rating:
5.0

Great people to work with! Friendly, honest, thoughtful and through.

Donald Scott 
Rating:
5.0

Great service by Long Company.

Rodney Willis 
Rating:
4.0

Customer did not leave a comment.

janette SMITH 
Rating:
5.0

Customer did not leave a comment.

Joey Lamond 
Rating:
5.0

Customer did not leave a comment.

JOEY LAMOND 
Rating:
5.0

Customer did not leave a comment.

Scott Brenner 
Rating:
5.0

Customer did not leave a comment.

HOWARD GEENEN 
Rating:
2.0

second time I've used this location and its treayed like the side job it is, waited 45min to be told where to park after I called ahead.

Jedidiah Robbins 
Rating:
5.0

Customer did not leave a comment.

John Thornbrugh 
Rating:
3.0

I was in and out and so i forgot to see if i could get my price adjusted for my veteran discount.

James Fares 
Rating:
5.0

nothing really. Satisfied Customer

scott Greenwood 
Rating:
5.0

Uhaul corporate did not do well telling them my Emporia KS reservation was moved to Osage City, KS. They were able to eventually figure this out.

Todd Newkirk 
Rating:
4.0

Very nice people. Window/windshield was very dirty.

DENNIS OWEN 
Rating:
5.0

Customer did not leave a comment.

Edna Kent 
Rating:
5.0

Customer did not leave a comment.

Edna Kent 
Rating:
5.0

I was able to drop off my truck and trailer the day before they were scheduled, which was quite helpful.

Tod Scott 
Rating:
5.0

Amazing people! Most places take their time because U-Haul is a side business but these people were right to the point. They had everything we needed plus they were very friendly. 10/10 would definitely recommend this place!

Alexander Svanes 
Rating:
5.0

Nothing

Glenn Rice 
Rating:
3.0

The truck was dropped off after-hours on Saturday afternoon, about 4:00 pm. Knowing where to park the truck wasn't very clear even though we called ahead for instructions.

Dennis Kaufman 
Rating:
3.0

Uhaul was filthy inside and out!

Beverly Mc Henry 
Rating:
5.0

Customer did not leave a comment.

david Beatty 
Rating:
4.0

Bathrooms for customers

Randy Mounts 
Rating:
5.0

Customer did not leave a comment.

Racheal Timmons 
Rating:
4.0

Customer did not leave a comment.

Jeaniffer Tanner 
Rating:
4.0

Customer did not leave a comment.

Joann McDonald 
Rating:
5.0

Customer did not leave a comment.

ann doughtry 
Rating:
5.0

They were very friendly and accommodating. Was easy in and out and they explained things well.

Shana Hess 
Rating:
5.0

Customer did not leave a comment.

Ronita Morris 
Rating:
5.0

Linda Long searched for me a 20 footer , I appreciate so much how she went the extra mile for me! I am a very satisfied customer thank her for her service.

Beverly Mitchell 
Rating:
5.0

Long Company was not my first choice because they are a bit further away from my home than another rental provider - however, the rental location close to me was an absolute 3-ring circus - nobody knew anything, I left my phone number with their promise to call me back that afternoon - 4 days later I called them. The person on the phone couldn't manage the reservation process and complained throughout the call to me. At one point the person said "this system is shit, it's completely f***** up". I kindly ended the call. Long Company was a much improved experience - the folks were friendly and tried to get me on the road as quickly as possible.

Paul Williamson 
Rating:
5.0

Customer did not leave a comment.

Yvonne Petrechko 
Rating:
2.0

Teach / Train the dealer to be professional ,Thank you

Tim Keenan 
Rating:
5.0

Customer did not leave a comment.

Roger Wilson 
Rating:
5.0

Customer did not leave a comment.

Charles Coblentz 
Rating:
5.0

Customer did not leave a comment.

ruth boyd 
Rating:
4.0

They went out of their way to accommodate us on a day when the weather was bad and there were a lot of things going on (for both of us!) Thanks, guys!!

Debbie Romine 
Rating:
5.0

very accommendating in and out quickly

Michael Hoch 
Rating:
5.0

everything was great good service and very timely

EDWARD LAFINE 
Rating:
2.0

Said online they opened at 8 am, got there 820 and no body was there. When I called the number woman told me she would be right out, waited 10 minutes before she came out to help us. Then spent about 30 minutes waiting for them to pull up my information. Then I was told the truck was full of gas and I would have to return it full, but it was only 3/4 of the way full. Would not recommend to anyone.

Tyler Isbell 
Rating:
5.0

Nothing

Shirley Smulling 
Rating:
5.0

Customer did not leave a comment.

Terry Snell 
Rating:
5.0

Easy drop off and friendly people.

Jonathan Prasse 
Rating:
5.0

Customer did not leave a comment.

Rick Tidwell 
Rating:
5.0

Customer did not leave a comment.

Robert Mai 
Rating:
5.0

Customer did not leave a comment.

David Clark 
Rating:
2.0

Sign said open but nobody there. Do not agree with final fuel return.

Micala Fendley 
Rating:
3.0

Customer did not leave a comment.

LARRY WENDLING 
Rating:
3.0

No person was at the drop off location. Not told that was a possibility.

Robert Baumann 
Rating:
5.0

Osage rep went out of his way to be helpful Uhaul lucky to have him representing you Thanks

Craig Davis 
Rating:
5.0

Customer did not leave a comment.

Judith Jablonski 
Rating:
3.0

The equipment is old and rusty , I had to stop several times to keep tightening the tire straps One came off the tire at one point. I had them as tight as they would go .The dolly towed well with no problems in the towing dept .

Tom Watson 
Rating:
1.0

the owner was arrested and charged with rape and tying the babysitter the the bed. he was in jail and the wife was nowhere to be found. we got only one dozen blankets of which one bag contained dead cockroaches and there was no furniture dolly that was charged to us

Harvey Peterson 
Rating:
5.0

Very professional and convenient

patti monk 
Rating:
5.0

It all went as expected.

Steven A. Zerr 
Rating:
1.0

The rental was returned on time but since the person that checks them in had a doctors appointment that morning it was checked in late. Subsequently I was charged for an extra day which is completely unethical and unprofessional. I have emailed several times about this fee and am still waiting for a response.

Steve Brisco 
Rating:
4.0

Friendly and acknowledgeable about the U-Haul business . I would recommend Long Co U-Haul

Air Products S Greenwood 
Rating:
5.0

Your corporate website needs updated the customer service number has a recording that says they'll reopen 26 Dec merry Christmas.

danny roush 
Rating:
4.0

Customer did not leave a comment.

david wuth 
Rating:
4.0

Customer did not leave a comment.

Janet Crabtree 
Rating:
5.0

Customer did not leave a comment.

Brian Poertner 
Rating:
4.0

Well when I picked up trailer I was charged $40 because it wouldn't let the time be correct. So if I understand right it charged twice. When I returned it on correct day and time I never got a $20 credit for some reason. It was supposed to credit one of the double charges. Reservation #84877654 Not Long Co. fault it was the U-Haul site.

scott greenwood 
Rating:
4.0

Would have been easier to pick up truck at Vassar but worked out OK

Nancy Durbin 
Rating:
5.0

We dropped this uhaul off on a Sunday and even though they weren't open they came out to help us. It was raining and cold so I feel that they went over and beyond what I expected. Great Job Longs!

Kathy Magarelli 
Rating:
4.0

Customer did not leave a comment.

Darrel Drake 
Rating:
5.0

Customer did not leave a comment.

Hanna Renfro 
Rating:
4.0

Only problem I had was I did not get the furniture covers from the site I picket it up from but your other u-haul site was happy to help

Avery Conyers 
No reviews have been submitted for this location.

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