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Richard Wright
Customer Reviews for Long Company
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The people were so easy to work with. I will definitely use them again and recommend them to anyone needing their services. Thanks 😊
Robin LujanQuick easy professional No problems at all, very good experience
Timothy BockNothing at this time. Great to rent from and appreciate the service you provided
Scott GreenwoodAbove an beyond definitely will recommend to a friend , thank you
Josephine TurnerThey are great at accommodating if you need to pick up earlier or later Very nice people
stephan schrockStop being such a “big brother” uhaul is too intrusive and I felt my privacy was violated by you. I am against facial recognition software. You have perverted technology and seem to support its control over humanity. In short, I don’t wish to be violated by you again in the future. Please delete my biometric data.
Sterling HughsIf it’s going to change locations, a phone call or an email would be nice to have. The website listed 3 different locations, two in my town (which was fun) and one 2 counties away. I anticipated on picking it up in Emporia, KS and use around 2 miles. I received a text message saying it was moved to Osage City, KS but I did not call the number listed to confirm that nor did I received any phone calls or emails about the location change. So, instead of my anticipated ~2 mile/$35, the whole thing ended up being ~74 miles/$142…
Kyra JumperEverything was fine.
Jerold NorrisEverything was great!
Alan BarusFast and very accommodating. Local and very helpful.
Jonathan ZwinkClean except the ashtray, it was full of ashes and cab had a smell of smoke. Otherwise good
Scott GREENWOODDon't change a thing! Great people and great service.
Donald ScottGreat people to work with! Friendly, honest, thoughtful and through.
Donald ScottGreat service by Long Company.
Rodney Willissecond time I've used this location and its treayed like the side job it is, waited 45min to be told where to park after I called ahead.
Jedidiah RobbinsI was in and out and so i forgot to see if i could get my price adjusted for my veteran discount.
James Faresnothing really. Satisfied Customer
scott GreenwoodUhaul corporate did not do well telling them my Emporia KS reservation was moved to Osage City, KS. They were able to eventually figure this out.
Todd NewkirkVery nice people. Window/windshield was very dirty.
DENNIS OWENI was able to drop off my truck and trailer the day before they were scheduled, which was quite helpful.
Tod ScottAmazing people! Most places take their time because U-Haul is a side business but these people were right to the point. They had everything we needed plus they were very friendly. 10/10 would definitely recommend this place!
Alexander SvanesNothing
Glenn RiceThe truck was dropped off after-hours on Saturday afternoon, about 4:00 pm. Knowing where to park the truck wasn't very clear even though we called ahead for instructions.
Dennis KaufmanUhaul was filthy inside and out!
Beverly Mc HenryBathrooms for customers
Randy MountsThey were very friendly and accommodating. Was easy in and out and they explained things well.
Shana HessLinda Long searched for me a 20 footer , I appreciate so much how she went the extra mile for me! I am a very satisfied customer thank her for her service.
Beverly MitchellLong Company was not my first choice because they are a bit further away from my home than another rental provider - however, the rental location close to me was an absolute 3-ring circus - nobody knew anything, I left my phone number with their promise to call me back that afternoon - 4 days later I called them. The person on the phone couldn't manage the reservation process and complained throughout the call to me. At one point the person said "this system is shit, it's completely f***** up". I kindly ended the call. Long Company was a much improved experience - the folks were friendly and tried to get me on the road as quickly as possible.
Paul WilliamsonTeach / Train the dealer to be professional ,Thank you
Tim KeenanThey went out of their way to accommodate us on a day when the weather was bad and there were a lot of things going on (for both of us!) Thanks, guys!!
Debbie Rominevery accommendating in and out quickly
Michael Hocheverything was great good service and very timely
EDWARD LAFINESaid online they opened at 8 am, got there 820 and no body was there. When I called the number woman told me she would be right out, waited 10 minutes before she came out to help us. Then spent about 30 minutes waiting for them to pull up my information. Then I was told the truck was full of gas and I would have to return it full, but it was only 3/4 of the way full. Would not recommend to anyone.
Tyler IsbellNothing
Shirley SmullingEasy drop off and friendly people.
Jonathan PrasseSign said open but nobody there. Do not agree with final fuel return.
Micala FendleyNo person was at the drop off location. Not told that was a possibility.
Robert BaumannOsage rep went out of his way to be helpful Uhaul lucky to have him representing you Thanks
Craig DavisThe equipment is old and rusty , I had to stop several times to keep tightening the tire straps One came off the tire at one point. I had them as tight as they would go .The dolly towed well with no problems in the towing dept .
Tom Watsonthe owner was arrested and charged with rape and tying the babysitter the the bed. he was in jail and the wife was nowhere to be found. we got only one dozen blankets of which one bag contained dead cockroaches and there was no furniture dolly that was charged to us
Harvey PetersonVery professional and convenient
patti monkIt all went as expected.
Steven A. ZerrThe rental was returned on time but since the person that checks them in had a doctors appointment that morning it was checked in late. Subsequently I was charged for an extra day which is completely unethical and unprofessional. I have emailed several times about this fee and am still waiting for a response.
Steve BriscoFriendly and acknowledgeable about the U-Haul business . I would recommend Long Co U-Haul
Air Products S GreenwoodYour corporate website needs updated the customer service number has a recording that says they'll reopen 26 Dec merry Christmas.
danny roushWell when I picked up trailer I was charged $40 because it wouldn't let the time be correct. So if I understand right it charged twice. When I returned it on correct day and time I never got a $20 credit for some reason. It was supposed to credit one of the double charges. Reservation #84877654 Not Long Co. fault it was the U-Haul site.
scott greenwoodWould have been easier to pick up truck at Vassar but worked out OK
Nancy DurbinWe dropped this uhaul off on a Sunday and even though they weren't open they came out to help us. It was raining and cold so I feel that they went over and beyond what I expected. Great Job Longs!
Kathy MagarelliOnly problem I had was I did not get the furniture covers from the site I picket it up from but your other u-haul site was happy to help
Avery Conyers