Customer Reviews for Locktight Storage
(U-Haul Neighborhood Dealer)

110 comentarios

2080 N Lapeer Rd   Lapeer, MI 48446

(810) 667-3468

Horario

  • Mon–Tue
    9 a. m. - 5 p. m.
  • Miércoles
    Cerrado
  • Thur–Sat
    9 a. m. - 5 p. m.
  • Domingo
    Cerrado
Horario especial
  • 12/10/2022: 9:00 a. m. - 12:00 p. m.
  • 12/15/2022: 9:00 a. m. - 12:00 p. m.
  • 12/17/2022: 9:00 a. m. - 12:00 p. m.
  • 12/24/2022 - 12/26/2022: cerrado
  • 12/29/2022: 9:00 a. m. - 12:00 p. m.
  • 12/31/2022: 9:00 a. m. - 1:00 p. m.
  • 1/2/2023: cerrado

Show All Hours

Servicios en esta ubicación:

Contáctanos

(810) 667-3468

2080 N Lapeer Rd
Lapeer, MI 48446

Servicios en esta ubicación:

Horario

  • Mon–Tue
    9 a. m. - 5 p. m.
  • Miércoles
    Cerrado
  • Thur–Sat
    9 a. m. - 5 p. m.
  • Domingo
    Cerrado
Horario especial
  • 12/10/2022: 9:00 a. m. - 12:00 p. m.
  • 12/15/2022: 9:00 a. m. - 12:00 p. m.
  • 12/17/2022: 9:00 a. m. - 12:00 p. m.
  • 12/24/2022 - 12/26/2022: cerrado
  • 12/29/2022: 9:00 a. m. - 12:00 p. m.
  • 12/31/2022: 9:00 a. m. - 1:00 p. m.
  • 1/2/2023: cerrado

Show All Hours

No hay fotos disponibles
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Never had a problem, staff was always friendly. They even contacted me once to let me know my unit wasn't locked up properly (my fault)

TIM P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet B. 
Clasificación:
5.0

Not a thing, service was perfect.

Charles O. 
Clasificación:
5.0

Good service

Raymond J. 
Clasificación:
5.0

Lady on site was very helpful and offered to help jack up the trailer which most uhaul locations don't do and that saved my back. Gracias

Thomas L. 
Clasificación:
3.0

Put the truck where you say you are putting it!

Anthony R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEANNIE H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WISAM Z. 
Clasificación:
5.0

Very helpful & courteous. Wish I would of used their business sooner. Very enjoyable experience & will be recommending the company to my colleagues.

Steve M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Josh A. 
Clasificación:
5.0

Easy pick up and return. Truck was comfortable and well maintained.

John W. 
Clasificación:
1.0

Terrible customer service

GORDON N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas A. 
Clasificación:
1.0

We Rented the trailer at 2pm on 4/4/22 until 4/6/22 we told them we might return it a day sooner she said that is fine just put it where it is not in the way or put it where we picked it up at. if it is after hours. she told us there hours 9am till 5pm, we returned it a day early on 4/5/22 at 1:15 and they were closed. so i called before we left it and a man answered and said it was fine and we will get a email receipt with a credit for a day early. on 4/7/22 we still have not got a email receipt showing we returned it and with our credit. So I called up there and she answered the phone so I told her we never received our email receipt showing we returned it and our credit. she then got very rude and said she is not in the office which was fine I did ask her when she gets to the office if she could email us the receipt and she got very nasty and hung up on me. and we still did not get a receipt showing we returned it and our credit I will not go back or recommend them to anyone but I will tell people how they treat their customers... Thanks Dan wichers

Daniel W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Todd N. 
Clasificación:
5.0

Not lighted well, but felt secure.

SARAH T.  |  Overall Experience 
Clasificación:
5.0

The interaction with the lady at the pick up location was pleasant and very helpful. Online and on the phone was frustrating to say the least. I suggest that you have an "insider" try using your awful system and try to get answers within a reasonable time frame. Your phone and online systems suck.

DIDRIK CURTIS K. 
Clasificación:
5.0

The young lady was very helpful and polite. One thing I did notice, I had a difficult time finding the U hall office. I felt there should be a sign in the yard or something directing customers to the office. It's kind of tucked in behind another store.

Suzanne R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua N. 
Clasificación:
5.0

I dropped off uhaul right after noon, when they were closed. But I spoke to person on phone, they were very helpful before they closed.

Nicole L. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFREY BURTON G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tracy N. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICK C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHANTHY DAWN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nora B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather W. 
Clasificación:
4.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

Amazing experience with Locktight Storage. The UHaul user app was not very easy to use. I had to enter things mutliple times and had a hard time returning the truck through the app.

Shannie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael J. 
Clasificación:
5.0

I found the overall experience with your service very pleasing and great staff.

JAMES V.  |  Overall Experience 
Clasificación:
5.0

Always considerate and helpful

JUDY C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas D. 
Clasificación:
4.0

This is not site specific, but the smart phone after hours drop off did not work for me!!

Thomas D. 
Clasificación:
3.0

Pick up time was for 11am. It took over an hour and 3 phone calls to your customer service to get the pick up complete.

randal S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary H. 
Clasificación:
1.0

Charged for a check in fee when no one was there and noted that I dont have internet.

JULIE KATHLEEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD Z. 
Clasificación:
3.0

I don't know because i just dropped it off o. Sunday. The only thing thatadeead was the trucker more gas. But im upset because they charged me more gas it was not on full. So i brought it back and i wait for ot to there all gone

LOUANNE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick M. 
Clasificación:
5.0

Great experience

MARK ALLAN H. 
Clasificación:
5.0

The location was great! The truck interior back lights didn't work. We planned to unload well into darkness, . This caused us to rush the unload and even finish the unloading early the next morning. This would allow us to return the truck by 9am. - I was greatly disappointed in The lights not working. It cost me time and money.

Donald H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
5.0

Nada

Daniel B. 
Clasificación:
5.0

No complaints not covid related lol

Alexander Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Caroline R. 
Clasificación:
5.0

Fast and friendly, she made sure that my vehicle was properly connected and ready to tow

Gordon G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Connie R. 
Clasificación:
3.0

The truck was a piece of junk

James E. 
Clasificación:
5.0

Your agent was very friendly and helpful and arrived a little early so we could get on the road in a timely manner

Rick Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

Natalie A. 
Clasificación:
4.0

Let customers know about not being able to process a drop off. After noon on Saturdays!

James M. 
Clasificación:
1.0

I was lied to and I will never rent from there ever again and when she hooked up the trailer to my truck she didn't even hook it up right and almost fell off my truck

John V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rex S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike C. 
Clasificación:
2.0

Person behind the counter could have more knowledge and help line you up to trailer

Craig S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW L. 
Clasificación:
5.0

I can't think of anything that could've been done differently The gentleman that helped me was very professional and knowledgeable and Took the time to explain all my options and I ended up renting a storage unit along with a trailer the storage unit was very clean I was definitely recommend this Business and location to all my friends

RANDOLPH T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

Gracias

Roger S. 
Clasificación:
5.0

Online check-in and drop off was amazing

John L. 
Clasificación:
3.0

When we first called the Flint Miller Rd. Location we were told that we could not rent for over 24 hrs. We needed for 2 days. So we went to another company who gave our truck away before we got there. When I called the Flint Dort Hwy. location, the lady suggested we do a one way rental. She said we could have for 48 hrs. Way did the 1st location not suggest this option? Then we received a call telling us they could not get us the truck we needed, but we could get in Lapeer, MI. A 45 minute drive. 90 minutes there & back. They gave us extra miles. Then when we dropped it off in Detroit, the guy said we owed $5 for mileage, so i don't think we got the extra mileage as promised. It just was a lot of jumping through hoops & disa pointing being charged the extra for mileage, when it was they're fault we had 45 extra miles on the truck.

Norbert B. 
Clasificación:
5.0

Just keep doing what you're doing. This rental was just that easy!

clarence H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall K. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRASIMIRA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS S. 
Clasificación:
4.0

Great customer service! Thank you!

Jesse S. 
Clasificación:
1.0

My whole experience was unacceptable!!!!!!!

Len B. 
Clasificación:
2.0

The first truck issued wouldn't start. The second truck could barely reach 50mph without the truck vibrating and shaking terribly / fighting to keep the vehicle in line on the road. I have rented many times from Uhaul - but never again. Other issues arose from this experience that made this the worst I've ever encountered. I would never recommend Uhaul --EVER.

Joshua D. 
Clasificación:
5.0

Nothing, everything was wonderful. Justin was amazing to work with, he helped me hook up my vehicle and get me on my way. Thanks for a great experience!!

joy O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ed J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOMENICO L. 
Clasificación:
1.0

It was one of my worst experiences from a time management prospective. The staff was excellent; however, the computer system she had to deal with was worse at best. It took nearly 60 min for her to complete my order and I arrived 30 min in advance. The computer system appeared as if it was being operated on a modem which maybe timed out multiple times at this business. Someone needs to provide their staff with a much better computer system. Customer's time should be respected. Again, it was the staff, she was very apologetic.

Brett F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bob G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dave B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Danielle O. 
Clasificación:
5.0

El cliente no dejó un comentario.

kathleen B. 
Clasificación:
5.0

Exceptional service. Highly recommend using this location. Moving can be very stressful but Justin was very kind and understanding which put us at ease during our transition. Thank you :))

Terry P. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Justin F. 
Clasificación:
3.0

heated seats... it was cold sitting on them{{BRRRR}}

Holly C. 
Clasificación:
3.0

Trailer had a leak in roof somewhere and my furniture got wet. I'm not too pleased with that.

ROBERT G. 
Clasificación:
3.0

Customers Repersenitiv was very polite.

Lonnie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN D. 
Clasificación:
3.0

truck was hard to control needs an alignment.

CELIA D. 
Clasificación:
5.0

Just keep up the good work. Very pleasant and professional to work with!!

MARY S. 
Clasificación:
3.0

was charged a clearing bill because there was dog hair in front seats ... had put a couple of dog blankets in at last min , back was full ... have seen muddy cabs returned with out a charge ... a air hose could nave cleaned out in a minute ...what happened to helping the customer.... not pleased at all re this fee ...please contact if you need to... video of empty truck is available

Mark M. 
Clasificación:
2.0

The hours that were posted online were not correct. We adjusted our schedule to return the truck and trailers when it would be open. Instead, we showed up to find a note on the door with different hours. This forced us to change our plans (after we had already adjusted them for the hours that were posted online).

KEVIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRIS M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary H. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACY K. 
Clasificación:
4.0

Had issue with alarm for brakes but the employee behind the desk assured they just had it checked. Good experience overall

SANDRA P. 
Clasificación:
5.0

The sales person at the rental place did a great job. He was very helpful

TIMOTHY R. 
Clasificación:
3.0

El cliente no dejó un comentario.

THOMAS B. 
Clasificación:
4.0

The clerk offered to send receipts via email. I had 2 trucks and have not received the receipt for the 2nd truck. Also, I would have preferred that he went out to check the trucks before I left so that I would have been aware of any problems with their condition at return.

Carol G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUITH D. 
Clasificación:
5.0

we only had the truck for 2 hrs but it was such a relief and pleasure to have such kind and well knowledged staff to deal with . so would come back again THANK U .

CAROLE D. 
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