Customer Reviews for Locksley Lane Deli
(U-Haul Neighborhood Dealer)

1,809 reviews

12125 Locksley Ln   Auburn, CA 95602

(530) 889-2372

Location Hours

  • Mon-Sun: 8 am - 5 pm

Services at this Location:

Contact Us

(530) 889-2372

12125 Locksley Ln
Auburn, CA 95602

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very friendly and helpful staff.

Roger P. 
Rating:
5.0

Met by Moe, and the truck was ready to go! Process smoothly from start to finish! Highly recommend! Thank you!

lisa H. 
Rating:
5.0

Customer did not leave a comment.

Justin B. 
Rating:
4.0

Customer did not leave a comment.

stephen L. 
Rating:
5.0

Quality experience. The owner was extremely helpful professional and just plain nice. Cudos to this UHaul location

Dan K. 
Rating:
5.0

Customer did not leave a comment.

YOSELIN P. 
Rating:
5.0

great owner. very helpful

Steve B. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

Customer did not leave a comment.

Roger C. 
Rating:
5.0

Customer did not leave a comment.

Roger C. 
Rating:
5.0

The guy that owns or works at the locksley lane uhaul in auburn is very friendly and helpful.

John P. 
Rating:
4.0

Customer did not leave a comment.

Lucas D. 
Rating:
5.0

Customer did not leave a comment.

DREW V. 
Rating:
5.0

Customer did not leave a comment.

DANIEL G. 
Rating:
5.0

Customer did not leave a comment.

ERIC J. 
Rating:
5.0

Not charge so much for a one way out of California =)

curtis M. 
Rating:
4.0

I am 100% certain I didn't sign up for Safe Move. I rent U-Haul trucks a few times a year and NEVER buy any add-ons. Did run into trouble on the website trying to reserve, and got directed to call the 800 number. Also 100% certain I didn't tell the nice lady who helped me to add the Safe Move.

KEVIN K. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Mo the manager is awesome. Kind. Super knowledgeable.

JOHN P. 
Rating:
4.0

I was contacted by another location in Auburn the next day telling me that I was going to be fined a lot of money if I didn't bring the trailer to their . They told me I needed to go and pick it up and bring to them. I was not happy with that. I called Locksley Lane and they said I was fine.

MICHAEL D. 
Rating:
5.0

Moe is awesome!!

JIMMIE N. 
Rating:
5.0

Customer Service was excellent!

Darrell G. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

It was a smooth rental!

ALAN G. 
Rating:
5.0

Customer did not leave a comment.

Jill T. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

Honestly, I don't think my experience could be improved on.

Carlos W. 
Rating:
5.0

I cant think of one...maybe more equipments? The manager is really a good man..i will be back at this location , should i need uhaul again.

Noel D. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Super friendly and helpful

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Vincent R. 
Rating:
3.0

Customer did not leave a comment.

Danielle C. 
Rating:
5.0

Customer did not leave a comment.

Dave P. 
Rating:
5.0

Friendly service. Quick and fast

andrew D. 
Rating:
5.0

Customer did not leave a comment.

Michelle R. 
Rating:
2.0

They told the district Manger they had mechanica look at the truck and there was nobody there but the people that was renting the truck

SANDRA LYNN F. 
Rating:
5.0

The attendant was extremely helpful and friendly, by far the best location I have ever visited and I have been to a few!

Leonardo M. 
Rating:
5.0

Everything was easy renting from this location. Customer service was excellent.

Susan W. 
Rating:
4.0

Customer did not leave a comment.

TRIVARIS B. 
Rating:
5.0

Mo is an awesome man. Very good customer service.

Jeff K. 
Rating:
4.0

Great customer service from Moe, will use again

Robert L. 
Rating:
5.0

Moe is awesome!

Rocky R. 
Rating:
5.0

Customer did not leave a comment.

Tracey V. 
Rating:
5.0

Everything was done fast and well done. I think the manager is great to deal with rented uhaul from same gentleman 3 years ago

Penny C. 
Rating:
4.0

Customer did not leave a comment.

Shelly S. 
Rating:
5.0

Moe was amazing. In and out and checked in quick. Thanks

Tom T. 
Rating:
5.0

Best truck renting experience ever

Gary F. 
Rating:
5.0

The owner Mo is a wonderful Christian man. I really enjoyed talking to him and learning about him and his experiences helping people that are stressed out during a move. We moved a ailing family member's car to Texas and We got the only car hauler available to go to Texas in 100 miles. He was so understanding and caring making sure the trailer connected perfectly! God has Blessed “Mo” and we were blessed to know him. The trailer worked flawlessly! Kevin A

John A. 
Rating:
5.0

Customer did not leave a comment.

DIAN S. 
Rating:
5.0

The Owner, Moe was excellent. Super friendly man.🙏🏻😃ðŸ'ðŸ»

Ken W. 
Rating:
5.0

Moe was really nice and very helpful. Super guy.

Kenneth W. 
Rating:
5.0

This location is great, very professional and very friendly! This place is wonderful, the proprietor goes out of his way ! Will continue to use this location!

Patrick H. 
Rating:
5.0

I did actually recommend this location to the person I was picking up a table from with the u haul I rented. This u haul dealer is 5 star

Leon O. 
Rating:
5.0

Customer did not leave a comment.

Gary R. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Great service and very friendly

zachary W. 
Rating:
4.0

Customer did not leave a comment.

Stephan B. 
Rating:
5.0

Completely pleasant experience! No improvement necessary

BARBARA M. 
Rating:
5.0

Customer did not leave a comment.

Rey M. 
Rating:
5.0

Customer did not leave a comment.

Jessica R. 
Rating:
5.0

No is a fantastic person. Friendly and efficient! Will be renting again soon.

Daniel S. 
Rating:
3.0

Customer did not leave a comment.

DALE C. 
Rating:
5.0

Customer did not leave a comment.

BOND J. 
Rating:
5.0

One way return would be great

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Jack P. 
Rating:
5.0

We've rented from this location many times and why we continue to use this location is because of one thing, one person .......... the service and great customer service provided by Moe. He's so professional, respectful, courteous and nice. The trucks are always so clean and well maintained. Moe is truly an exceptional person and definitely one of U-Haul's very Best of the Best!!!!!!!!! Please recognize him for all he does for his customers and U-Haul.

Gary A. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Wipe/clean down customer contact areas (eg. Steering wheel, arm rests, etc.)

DANIEL W. 
Rating:
5.0

Very friendly and helpful service! Thank you!!

Daniel R. 
Rating:
3.0

Customer did not leave a comment.

Linda L. 
Rating:
5.0

This loccation was Awesome!

Orhan E. 
Rating:
3.0

The man who works at this location is very kind & helpful. We look forward to working with him again.

MATEO O. 
Rating:
5.0

I was given a truck that had problems filling up with gas. I filed many complaints and have had no resolution to the difficulty I had filling up the truck during my trip. The representatives at my pickup and drop-off locations were great. The regional office has conducted horrible customer service as I have called twice and left messages and no one is calling me back. I have talked to corporate a few times and been referred to the regional office for resolution. I would not recommend U-Haul because I feel like there is zero accountability for a truck that was faulty.

KEVIN V. 
Rating:
4.0

Customer did not leave a comment.

Charles B. 
Rating:
4.0

Great service and helpful

Michael A. 
Rating:
5.0

Manager was exceptionally helpful.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

Larry G. 
Rating:
5.0

Location worker (owner ?) was very efficient and personable in helping me during rental and drop-off evolutions. Also very helpful in giving directions on how to get to my destination.

james E. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Moe was very kind and professional and it was a pleasure doing business with him!

Sherrie D. 
Rating:
5.0

Excellent service! I always have a good experience when I rent there.

Tracy P. 
Rating:
3.0

Large selection of trucks and trailers. Very helpful staff. I would definitely rent here again. Site could use some cleaning up, however.

Carlo P. 
Rating:
5.0

Loved the service I received! The gentlemen who assisted me was very helpful, informative, friendly and I have no complaints! This was my first uhaul experience renting and I would definitely recommend - specifically this location as the service I received was incredible!

Claire H. 
Rating:
3.0

Clean truck, ran well. Check in and out was painless. Nice gentleman running the counter.

MELANY A. 
Rating:
5.0

Customer did not leave a comment.

Walter O. 
Rating:
4.0

Don't add on Insurance over a client's objections. My carrier covers me.

Sandra S. 
Rating:
5.0

Customer did not leave a comment.

Lucy H. 
Rating:
3.0

Customer did not leave a comment.

Ellen T. 
Rating:
5.0

Customer did not leave a comment.

Levi M. 
Rating:
5.0

It was very easy to rent from this location. The truck I ordered on-line was all ready to go when I showed up and the owner was very helpful. I will definitely use again!

Janet S. 
Rating:
5.0

Customer did not leave a comment.

NANCY H. 
Rating:
5.0

Very friendly and helpful.

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Eddie B. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL LEE M. 
Rating:
1.0

Well the receptionist told me that I would get a large truck for $20 instead of 40 and then when I came back with the truck he said I'm sorry there was nothing I could do any charge me the full price, I had reserved a $20 truck and I was an hour late or two I admit it but I had told him that I would still rent it from him I have a sick husband and sometimes I have to take him to emergencies but he didn't even acknowledge or was sympathetic about my needs

Laura P. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Ryoji O. 
Rating:
5.0

Make sure Moe doesn't retire. He's the BEST!!!!! Trucks are always clean and ready to drive. Moe makes himself available to his customers for any question they may have. He takes the time to fully explain the contract and when to pick up the equipment. Equally important is when and where to drop it off. Moe is always so professional, respectful and caring durning a very stressful time, which moving is. We've rented a lot of U-Haul equipment over the years and never has any anyone been better than MOE!!!!!!!!!! No one!!!!!!!!! I hope you can recognize Moe for all he does for all his customers. He's the MAIN reason I keep renting from U-Haul.

Renee G. 
No reviews have been submitted for this location.

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