The gentleman that runs this location is literally the nicest person at a Uhaul location I have ever met. He is always friendly hooks and unhooks your trailer for you and even lent me a hitch once. The in and out is always incredibly fast.Tom M.
Customer Reviews for Locksley Lane Deli
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Definitely would rent from this location again and highly recommend to a friend!Marc B.
A+++ Moe is fantastic. He obviously cares of his job and cleans the trucks in between rentals. My husband and I look forward to returning our trucks here.Katrina S.
Great, fast service and the trailer worked as designed. No complaints!Charles H.
Absolutely the best U-Haul provider ever!Shelley B.
Nothing, great customer service and very friendly!Jennifer J.
Excellent customer service! Very helpful.Athena H.
Always a pleasure to rent from Moe!paul M.
El cliente no dejó un comentario.Jalyn B.
El cliente no dejó un comentario.charles P.
El cliente no dejó un comentario.JOHN K.
Loved working with Moe. Great guy!Randon K.
Nothing. My whole experience was excellent, convenient and easy. The staff was outstanding.JORDYN B.
El cliente no dejó un comentario.JILL M.
El cliente no dejó un comentario.Elizabeth S.
Moe is great.Daniel H.
El cliente no dejó un comentario.Michael K.
Great service! Thanks!Howard S.
Not happy with U-Haul in general. My reservation got screwed up 3 times before this location had what I needed.Jeffrey B.
El cliente no dejó un comentario.Brian D.
The gentleman running this operation was awesome. Excellent customer service. Cares about his customers and supports Auburn!Gary G.
El cliente no dejó un comentario.Michael L.
El cliente no dejó un comentario.Michael S.
Great customer service. Very friendly. Clean equipment in great shape.Michael H.
Cab was dirty; looked like a coke spilled on the flor, and peanut shells.RENN E.
El cliente no dejó un comentario.Roger C.
El cliente no dejó un comentario.Kimberly B.
The owner of the location is extremely helpful and a very nice man. Would definitely recommend this location.Leslie C.
El cliente no dejó un comentario.Harry D.
Best service from a uhaul location ever. Thank you!!Jodi S.
El cliente no dejó un comentario.William B.
Moe was very helpful. He was fast and efficient. I highly recommend him!Craig W.
Extraordinario servicio al clienteMichael L.
Mo is the Best!!!LeeAnn L.
El cliente no dejó un comentario.Vonnie B.
The owner is a wonderful person and very helpful, nothing needs to changeALOMA V.
Mo is AWESOME!!! So attentive, kind, helpful, on time.Bernice B.
El cliente no dejó un comentario.DONALD C.
El cliente no dejó un comentario.Ashley B.
The gentleman at this location is awesome , I have used this location before and have recommended to some friends .Jose S.
One tire was flat upon loading the trailer..And it was not available at the promised pick up location...45 mile round trip. I do not believe the trailers brakes worked (according to my truck computer)duane W.
The associate could have had a cleaner office, and both the chains had the hooks missing.Justen B.
The right light on the trailer was broken and useless. The owner did not even check the lights.WESLEY M.
El cliente no dejó un comentario.SALVATORE S.
A very nice place to rent!Michael K.
It was a lovely experience. I made a change to my truck size a few previous to the day and they handled it seamlessly.carol M.
The cleaning standard was ridiculous. He made me clean dust that was obviously already thereAllyson B.
Moe is a gem to work with. He is always so kind and helpful.BRAIN B.
Everything was perfect. The pickup truck was ready when I arrived and the agent was outstanding. In and out in no time!!!!Robert H.
El cliente no dejó un comentario.Lionel K.
I was charged 8.00 for insurance and was told by the location to call corporate for a refund. I marked no insurance coverage when I made the reservation online.Moses R.
El cliente no dejó un comentario.Anthony T.
The truck had over 100,000 miles and was dilapidated. The driver side window was falling apart with metal missing around the slider. The steering wheel was sticky from filth from the last driver there was splattered liquid on the inside of the front windshield. The vehicle smelled bad. The interior of the box truck was filthy and rusty and damaged where the slider door shuts. To top it off when I checked out they charged me for insurance that I did not select on my online order. This was the worse rental truck experience I've ever had.Amy E.
El cliente no dejó un comentario.Jack C.
Moe the Owner, was great to work with. Fast, efficient, and courteous. Got the job done with no waiting. Had the 5X9 back the next day. Will definitely use this location again in the future!ROBERT H.
El cliente no dejó un comentario.Barbara W.
nothing. very nice and helpful. very fast.Glenn W.
El cliente no dejó un comentario.Rocksan M.
Highly recommend - extremely accommodating and helpful. Was in and out with the rental trailer very quickly. Best Uhaul experience I have had.Matt R.
The gentleman was very ProfessionalWESLEY M.
It was a great day renting from this locationMichael K.
El cliente no dejó un comentario.Rana F.
It was super easy to book a reservation for this U-Haul. Easy to find and in a great location. Mo did a great job.He was a super nice guy and very helpful. I will definitely use this location againlisa W.
El cliente no dejó un comentario.Terrel P.
Moe is a great guy. Will definitely work with him again.Julie M.
one of the best uhaul agents anywhere!Joseph L.
the guy at this uhaul is one of the best!Joseph L.
More is the best. I've spent 10s of thousands with uhaul and this guy is the bestSean M.
El cliente no dejó un comentario.Logan B.
The turn off from the road is a bit abrupt, but once we figured out the right spot it was fine. Everything was simple to where I almost thought it was too simple, but it was thankfully a very straightforward process because I needed quick access to a truck. Also, the attendant has an adorable catKatarina K.
Mo was very friendly and helpful - would definitely recommend and/or use again.Janet B.
El cliente no dejó un comentario.Edwin M.
U -Haul online sent us to this location to pick up our truck. We went to the office & were told , " Do you see any u haul trucks here " I told the long haired man We had reserved an eight foot pick up truck & were directed to pick it up here at 12 :30 PM on 12/ 18 /2020 He replied they don't make an eight foot truck bed. That's funny, I sold them for twenty five years. Is this dude stoned or just out of it ? He then dropped the F- BOMB in front of my wife & I. He picked up the phone & sent us to another U-Haul dealer down grass valley Highway. The other dealer took care of us & had us off in our 2020 Eight Foot Pick up. We returned the truck 4 hours later all with no problems. great job. That first u-haul dealer needs to get it together or something. What a trip that place on 1497 Grass Valley Highway in Auburn is!mary D.
El cliente no dejó un comentario.Christopher D.
Mo is awesome and friendly, great service too.roy R.
El cliente no dejó un comentario.Mary G.
This drip off location was friendly and helpful. I will definitely be a repeat customer. Thank you for your service!Michael M.
When I originally called the 1-800 number online to make a truck reservation I told the woman I spoke with that I needed to rent a 10ft truck that I could pick up in Auburn Ca and drive to Rohnert Park Ca on Sunday November 15th. I told the woman I was going to be emptying a storage unit in Auburn and was going to take it to Rohnert Park Ca. I had filled out the online application which was up on the screen of my computer while we were speaking and I assumed we were looking at the same thing. It required that I indicate where I would be dropping off the truck and I indicated Rohnert Park CA She said there was one available on Locksley Lane in Auburn. She wanted to know what time I needed it and I told her it would be picked up at 9:30 am. She did not at any time mention that I was reserving a round trip vehicle that must be returned to Auburn Ca, nor did she at any time verbally inform me at what time I was expected to return this vehicle. . There was never any verbal review of my reservation other than where I was picking the truck up and at what time. This person at no time, even gave me a time at which the truck had to be returned. Just prior to hanging up she did indicate she was texting me my contract. She at no time asked me to look at it and confirm it before hanging up. There was NEVER anything said about returning the truck to its original pick up site in Auburn. Because I had indicated on the application that I was going to return the truck to Rohnert Park Ca, and because I thought she & I were looking at the same thing (application online) and I did not think it unusual for her to not say anything about where it would be returned to. About 1/2 hour after making this reservation I realized I needed a larger truck. About 1hr after making this reservation I realized I would need a larger truck. I contacted Locksley Lane U-Haul and explained I would need a 15ft truck which they stated would be available. Not to worry. I as not asked whether or not I was aware that I would be renting a round trip vehicle. Only the pick up time was confirmed. I was quite shocked to hear from my brother Dan Hudson who picked up the vehicle at 9:30am as scheduled that he had been told I had to return it to Auburn Ca. â€œOh no, that's not right.â€ I told him in front of others who had gathered to help me. It was not an imperative that I move these things on this particular day. Had I been aware that I was expected to return this vehicle to Auburn Ca I simply would have decided to do it on another day when I could have reserved a one way vehicle. I was unaware of whether or not Locksley Lane U-Haul Rental business had both one way rentals and round trip rentals available. I assumed they had both. I assumed she too knew that and was plugging me into the most appropriate vehicle for my needs. I do not have occasion to rent vehicles often and I would not have known unless told that I was picking up a round trip designated vehicle. I do not recall ever being asked about whether to not this rental was one way or round trip. I had no reason requiring me to do this move on the 15th of November and had I been aware I was expected to return this vehicle, as well as the cost....I certainly would not have agreed to renting a round trip truck. It would have been rearranged until I could have rented a vehicle that could have been driven to Rohnert Park where I live and dropped in the town where I live because it made logical sense, and because it is what I could afford to do. I am physically disabled. I am not able to make financial mistakes that cost me money unnecessarily. I request that this incident be respectfully reviewed and I be compensated for having to pay for the cost of gas and the mileage I was charged to drive this this vehicle from Rohnert Park Ca to Auburn Ca. Karen Hudson 707 478 7892 8670 Camino Colegio #141 Rohnert Park Ca 94928KAREN H.
El cliente no dejó un comentario.Thomas S.
El cliente no dejó un comentario.JOYCE H.
El cliente no dejó un comentario.Glenn F.
Moe, the owner was super helpful and a lovely and kind man. I am so glad to have met him.Catlen C.
El cliente no dejó un comentario.Daniel W.
El cliente no dejó un comentario.Nakesha F.
El cliente no dejó un comentario.Christopher K.
El cliente no dejó un comentario.Jason P.
Always treated with a professional employee who goes out of his way to provide me with excellent equipment.Gary R.
El cliente no dejó un comentario.Keith D.
Mo was an absolute delight!Wesley T.
The online experience was terrible. The app and the whole process took longer than if we dealt with a real person. I will never use the online service again.ALAN H.
El cliente no dejó un comentario.patrick C.
El cliente no dejó un comentario.Aaron W.
El cliente no dejó un comentario.marvin B.
Very good customer accommodation and servicegilbert R.
El cliente no dejó un comentario.Brian D.
The best experience renting a truck ever. I will definitely recommend this location and u haul.Michael M.
El cliente no dejó un comentario.Greg V.