Customer Reviews for Locksley Lane Deli
(U-Haul Neighborhood Dealer)

2,515 reviews

12125 Locksley Ln   Auburn, CA 95602

(530) 889-2372

Office Hours

  • Mon-Sun: 8 am–5 pm
Special Operating Hours
  • 7/24/2024: 9:00 am - 5:00 pm

Services at this Location:

Contact Us

(530) 889-2372

12125 Locksley Ln
Auburn, CA 95602

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–5 pm
Special Operating Hours
  • 7/24/2024: 9:00 am - 5:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very nice representative, great customer service. Easy pick up and drop off, good price. I have moved a few times in the past few years and always love the Locksley lane deli location.

Mariana G 
Rating:
5.0

Nothing. I've been renting trailers here for 10 years.

Charles W 
Rating:
1.0

No on site service person. Store clerk told me I had to call into uhaul manager number. Did so without an answer. Advanced to on-line check in. Had to wait until clerk was notified to hand over key. From there I had to locate truck, identified by number on dash, in 100 plus degree heat and then was left to, very carefully, back truck out from nearly blocked position in parking lot. No safety check, truck had minimal gas, seat was not in good condition, trash in cab. I would never rent from this facility again. Service was horrific.

Tracy C 
Rating:
5.0

Customer did not leave a comment.

leopoldo g 
Rating:
5.0

This is the best service and a great gentleman who overseas the rentals.

Jill M 
Rating:
5.0

Moe was great. He accommodated our request for extra days with no issue and when we showed up 2 days wanting to rent moving blankets there was no problem. We always rent U-Haul trailers and moving vans from him.

Thomas W 
Rating:
4.0

The manager at this facility was very helpful and pleasant. The online check in process is glitchy and very difficult use and we had to get help from the manager to get on the road. There was another customer that arrived at the facility as we were checking out that was also having difficulty witht he online check in. He needed to get help from the manager as well.

Stefani R 
Rating:
5.0

Customer did not leave a comment.

Art C 
Rating:
5.0

No remains our “go to” whenever we need to rent a Uhaul trailer. He is reliable and the equipment is always in top-notch order. Old-school great service!

JOSEPH P 
Rating:
5.0

Amazing service, friendly, quick, very kind! U-Haul was clean, everything was explained well to me. Highly recommend it.

Cherie A 
Rating:
5.0

The owner of this location is a great guy, always very helpful and pleasant to talk with.

Bradley R 
Rating:
5.0

Mo the U-Haul guy did a fabulous job for me thanks uhaul

steve A 
Rating:
5.0

Super smooth transaction.

brad f 
Rating:
3.0

Customer did not leave a comment.

Tiffani D 
Rating:
1.0

They overcharge hidden fees definitely

Rahsan S 
Rating:
5.0

It was super easy to get in and out and the owner was friendly and very helpful with the process.

Tim G 
Rating:
5.0

Best U-Haul location I ever rented from. The best customer service experience from any rental yard ever.

chris s 
Rating:
5.0

Mo is always friendly and helpful. We have rented from him several times

Brett H 
Rating:
5.0

Customer did not leave a comment.

Doug G 
Rating:
5.0

Customer did not leave a comment.

leopoldo g 
Rating:
5.0

Mo, the owner at this location has been an excellent source of information and wisdom about truck rentals. I have rented three trucks from this location in Auburn. My experiences have been exceptional. I recommend this location to everyone who wants a positive U haul experience.

Brad H 
Rating:
5.0

I only rent from this location because Mo is always great to work with and makes my rentals easy. He is professional, efficient, very helpful and pleasant. Thank you.

Ken K 
Rating:
5.0

We always use this location for our Uhaul needs. Mo is our guy! Super informative and reliable. He even recommended the best “lunkers” to load our belongings and furniture. Kory, Aidan and Robert were terrific! Simply great service from beginning to end.

JOSEPH P 
Rating:
5.0

Customer did not leave a comment.

barbara c 
Rating:
5.0

Customer did not leave a comment.

leopoldo g 
Rating:
5.0

Customer did not leave a comment.

James S 
Rating:
5.0

Customer did not leave a comment.

Terry B 
Rating:
5.0

Customer did not leave a comment.

Levi c 
Rating:
5.0

Customer did not leave a comment.

Joseph G 
Rating:
5.0

Customer did not leave a comment.

Janet S 
Rating:
5.0

Mileage and insuranec is a deterrent to rent again. Owner was very kind and worked quickly to help me.

Rebecca H 
Rating:
5.0

Excellent service. Owner is great and very helpful.

Michael T 
Rating:
5.0

Customer did not leave a comment.

James A 
Rating:
5.0

Customer did not leave a comment.

Tracy P 
Rating:
3.0

Administrative people did a fine job. They found a trailer for me and gave me an extra day due to the inconvenience of driving a distance to pick it up. When I picked up the trailer all looked fine but when I started loading I noticed trailer was leaning to the right. Checked tire pressure and found it only had 17psi of pressure. Had to stop and find air to balance tires. Otherwise trailer did a fine job.

Carston V 
Rating:
5.0

Moe was very fast and professional when securing the trailer to my truck. I got precise instructions as to how to properly and safely load, secure, and transport the Jeep with the car hauling trailer. I will be transporting another disabled vehicle in the near future and I will certainly go back to Moe for the rental that day.

john p 
Rating:
5.0

Customer did not leave a comment.

Meredith P 
Rating:
5.0

Customer did not leave a comment.

James S 
Rating:
5.0

Customer did not leave a comment.

ERIK R 
Rating:
5.0

Uhaul really helped us out of a bind with another moving company that bait and switched us on pricing the day of pick up. At which point canceling meant losing a $3000 deposit. So we had them take the heavy stuff (the whole reason we didn't start with uhaul, loading/unloading heavy stuff and driving a large truck). Then we had to get a uhaul to move the rest that they did not take. Next time we'll start with uhaul and use their laborers to help load/unload. I only wish they also could offer someone to drive it. Beware moving companies out there. They give low estimates over the phone, then when they show up they say the quote is wrong and double the price. They over wrap things and require boxes for items that are fine loose so that takes up even more space. Coastal moving services does not disclose their 72 hour cancelation policy over the phone or on anything they send you. We lost $2200 to them on this move. Then golden gate relocation bait and switched us, estimated $8000 and at pick up said would be another $5000 to $7000, and since the foreman at pick up determines the space your stuff will use is already there canceling loses you your deposit. The foreman says the estimates are always way off. Just start with uhaul.

Evelyn D 
Rating:
4.0

Customer did not leave a comment.

Michael Y 
Rating:
4.0

Customer did not leave a comment.

dave I 
Rating:
5.0

Customer did not leave a comment.

leopoldo g 
Rating:
5.0

The owner even hitched up the trailer for us. Be prepared to have a 4 pin plug for lights or a 7 pin to 4 pin adapter with you before renting a trailer.

Sandi B 
Rating:
5.0

Customer did not leave a comment.

Richard K 
Rating:
4.0

Customer did not leave a comment.

Dan T 
Rating:
5.0

Customer did not leave a comment.

Craig S 
Rating:
5.0

Thank you Mo.

Richard F 
Rating:
5.0

Owner/Manager was great, very friendly and helpful.

Robert W 
Rating:
5.0

Owner/Manager was great, very friendly and helpful.

Robert W 
Rating:
5.0

Customer did not leave a comment.

Stephen N 
Rating:
5.0

Mo is the greatest, I have always rented from him. He is very pleasant and kind

Charlene P 
Rating:
3.0

Overall the service was great. The person in charge had a good attitude and was knowledge about the equipment.

Linda Z 
Rating:
5.0

service attendent at locksley lane was excellent. very helpful in set up and delivery. uesful tips and a pleasant personality!

bruce w 
Rating:
5.0

Customer did not leave a comment.

Judy S 
Rating:
5.0

This u haul was right next door to where my car was stored. Dolly was hooked up by owner and worked perfectly. Too bad I couldn't back up the dolly. It had its own pivot point and made me unload and push car where I wanted it. Besides that everything was great. Thanks.

Rick K 
Rating:
5.0

Customer did not leave a comment.

Rebecca L 
Rating:
5.0

Mo is great to work with!

Kathleen M 
Rating:
5.0

This U-Haul location is the best! The staff goes out of his way to be helpful

Patrick H 
Rating:
3.0

There isn't a lot of room to turn around with a larger pickup truck... making it difficult if more than one customer arrives to get their rental.

Chris W 
Rating:
3.0

Perhaps a larger lot. Although the gentleman that runs this location is very adept at moving the equipment around and getting the customers out in a timely and efficient manor. I've rented from this location on multiple occasions mainly due to the service provided at this location.

Bryan B 
Rating:
5.0

It is always a pleasure to rent a trailer or truck from Moe. He is friendly, professional and personable.

David C 
Rating:
5.0

Not a thing..

Cheryl S 
Rating:
5.0

Really appreciate the onsite support!!

Carlene H 
Rating:
5.0

Very clean truck. Stocked well with blankets and dollies. Truck was very mechanical sound.

Brenda C 
Rating:
5.0

Great service and helpful tips. Thank you, I look forward to renting here again.

Michael C 
Rating:
5.0

Great customer service! Otherwise what I expected.

Trent C 
Rating:
5.0

Mo at the Locksley location is great to work with and very accommodating. We appreciate him!

Dorothea M 
Rating:
5.0

Mo was awesome! So friendly helpful and personable.

Brian G 
Rating:
5.0

Customer did not leave a comment.

Robert H 
Rating:
5.0

Very quick service, friendly gentleman running it

Joel L 
Rating:
5.0

Customer did not leave a comment.

Rodrick M 
Rating:
5.0

Amazing man who runs this place, he made my experience great and memorable and honestly that’s very unexpected with just renting a truck for a few hours.

Cassidy T 
Rating:
3.0

Customer did not leave a comment.

Lynn P 
Rating:
5.0

Customer did not leave a comment.

Thomas E 
Rating:
5.0

Customer did not leave a comment.

Russell J 
Rating:
5.0

No is wonderful and makes the entire experience!

Melissa O 
Rating:
5.0

I have used Locksley Lane Deli many times over the last couple months. Moe does an excellent job at that facility and he has earned my dedication as the place to rent.

Jeff A 
Rating:
5.0

Customer did not leave a comment.

Brian A 
Rating:
5.0

Nothing, you guys run a good business

Bo S 
Rating:
5.0

Mo is the best.

Mark C 
Rating:
5.0

Moe is the best: efficient, knowledgeable, great rates, easy pick up and return. Will highly recommend his services!

Carl J 
Rating:
5.0

Customer did not leave a comment.

James G 
Rating:
3.0

The owner is just wonderful and very helpful

TIMOTHY E 
Rating:
1.0

Most definitely

JIM N 
Rating:
5.0

mo is always great. he is open all the time and is very professional. great guy who always has truck ready to go for me.

daniel d 
Rating:
4.0

Moe, was helpful and easy to deal with. Made everything easy and stress free. Perla at the phone center was amazing and helped change some last minute issues. I’m very thankful for all their help and support

Jason S 
Rating:
5.0

Easy drop off!

Tuere A 
Rating:
5.0

No changes needed.

KEN H 
Rating:
5.0

Customer did not leave a comment.

Mark D 
Rating:
4.0

Moe was great. He explained things well and made me feel comfortable.

LISA B 
Rating:
5.0

Customer did not leave a comment.

Cale H 
Rating:
5.0

Customer did not leave a comment.

olga L 
Rating:
4.0

Customer did not leave a comment.

Robert M 
Rating:
5.0

Customer did not leave a comment.

Tim T 
Rating:
5.0

Moe at the Auburn, CA UHaul rental location is always there, very dedicated, and always ready to help you out with an easy rental. If within 48 hours, he'll confirm that he has the equipment ready to go. Great to work with and always a big help.

Jeff A 
Rating:
5.0

Customer did not leave a comment.

Cristian M 
Rating:
5.0

Excellent customer care

wes m 
Rating:
5.0

The man who runs it was friendly and got me on my way fast. The facility is a little tight entering/exiting but if you can maneuver a trailer it’s no problem at all. I’ll use this location again.

STEPHEN C 
Rating:
5.0

Customer did not leave a comment.

DIANA S 
No reviews have been submitted for this location.

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