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RUSSELL B
Customer Reviews for Locketts Auto Detail
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was simple and easy with the 24/7 process. Returning was easy and simple as well. The only thing that would have been better was getting to change my reservation time to an earlier time but everything went well once I picked up the rental
Wanda MMr Lockett was very attentive to my needs and very helpful.
BARBARA NI ended up doing all the hook up myself--second time at this location. Employees don't show up at the appointed time. Good thing I know how to do all of their work
Steve NI was grateful for a good drop off location in Fort Payne, where I am moving. This is a 24-hour location, and drop off was easy on the app on my phone. It was pretty well lit and the instructions were clearly posted on the front of the building. I'll do business here again.
Marilyn BI did an after hours drop off of my rental truck. I struggled with the Uhaul app for almost an hour. The Live Chat referred me to their tech support and gave me their number. The tech support person was very helpful and patience.
William SAntonio was there late cutting his grass when we came to self check-in after hours. He stopped what he was doing and came in to make a call to assure we wouldn’t be charged for dropping off at his location since it was closest to us. Very friendly, helpful guy.
Angelle HNo one was there to help with the equipment turn in at 2:00 on Monday afternoon.
Glenda WI loved the no hassle. So easy.
Albert WHelpful attendant and the location is easy access for picking up trailer.
Meribeth MReserving truck was easy as was listing approved drivers, HOWEVER pickup was a different story. It took about 1 1/2 hours! Getting primary driver was time consuming as the response for contacts kept coming back as being on the contract- which they weren’t! A chat finally got that accomplished (20 minutes) Then came approximately 45 minutes to get the key! Instructions say to line the top of the letters on the line on the lock but after multiple tries, a chat said to center the letters- still didn’t work! Tried multiple times-chat said to call a toll free number- on hold for 15 minutes, but kept trying to open lock while waiting. Another chat person said to be sure there was no pressure of any kind on shank of lock. After several tries it finally started to open. It took brute force to completely release lock. ( never did reach a representative on toll free number in 15 minutes!). As far as truck was concerned- there was no washer fluid in reservoir- had to purchase some. Outside mirrors could not be adjusted- brute force didn’t work there! Thank goodness for the backup camera. The reserved truck indicated there was a ramp on the truck- there wasn’t one! Need more tie down rails at a level between the existing two. The truck drove well and got decent mileage.
Dean ANot his main business. Had to wait for manager to arrive when checking out the unit, No one available when returning the unit, ended up just dropping the trailer, I also blame UHaul for relying on a completely paperless experience. I was use to the old way of doing business with UHaul.
Brian NThe check-in experience was complicated. The website crashed more than once. I never could login to app. For those who rarely rent, it’s a very complex experience.
Matthew MThe lock box containing the keys was VERY difficult to open. I didn't receive the dollies I paid for and that made our move more difficult.
Joshua MThey were extremely helpful
Lori BHave somebody to help disconnect trailers
John DHuge inventory
Wayne SI tried to think of something, couldn't. My equipment was in excellent condition, service was outstanding. Sorry no complaints. Lol. Thank you for an enjoyable trip.
chris rGreat customer service !
Sherrill HMy comment is in reference to calling Uhaul not this site. Phone communication with Uhaul these days is Very unprofessional and the wait is terribly long. This is not right and needs to change for the customers sake. Please hire more phone reps.
Charles RExcellent Experience! Will be using them again!
Lindsay TEasiest U-Haul transaction I've ever experienced.
Renee FI never got my deposit back it was 30 a day I had it one day fulled back and still haven't gotten the 70 in 2 months
Maranda PRevamp your entire operations. I will never use Uhaul again.
Ronald BNo one was there to assist you with anything. Appeared to be a business that had been closed down and junk sitting around outside. Forced to contact to Uhaul and switch to 24/7 pick up in order to access rental equipment.
Timothy MOnly thing forgotten was packing pads, paid for but forgot to get them.
Michael CAntonio did a great job. Equipment was easy to use and at a very reasonable price. Great experience.
ROBERT CDespite repeatedly telling the worker at uhaul the two closest locations where I would like to drop off the truck, later that night, long after leaving, I received a text telling me the drop off location. The location that was chosen is an additional 15 miles from the area we needed to drop off. The location was sent to me in a text, and I got directions to it, but there was no uhaul location there. After looking a bit more, I noticed there are 3 different 3908 gault ave addresses. One is S, one is north, one is directionless, and the name of the location does not bring up anything when searched for. Finally I looked up the location on the uhaul website and found a helpful bit of information in small print below the address, "at the corner of gault and 40th ave." Having that on the website seems that uhaul is aware of the difficulty in finding the location, and should include that in the address that is sent via text and/or email. The address given calls the street nw also, but there is no gault ave nw. Once I found the location, I realized I had already passed it following the directions to the address given, but it is so far off the road and so poorly marked that unless you slowed way down and turned fully to the right, there is no way it could be seen (even then you have less than a second because of surrounding trees). Because of these poor directions and lack of signage, it took additional hours to drop off and an absurd amount of gas. If this is how uhaul is operating these days, I will not be using uhaul again unless I have no other option.
BRET B