I got charged for an additional day than what I was quoted. They admit their mistake, but I have yet to get a refund.Michelle C.
Customer Reviews for Lock N Save
(U-Haul Neighborhood Dealer)
Louisville, KY 40299
Services at this Location:
- Mon–Fri10 am–4:30 pm
- Saturday9 am–12 pm
Special Operating Hours
- 9/25/2023 - 12/31/2023: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Alexis Y.
Customer did not leave a comment.marina M.
Matt was wonderful at the Ruckriegel location. He was very organized and efficient and it made my moving experience a pleasure!Reed W.
If you change a pickup location, please let customer knowDeborah C.
Matt was exceptional! He made renting the Uhaul so easy!!Keri O.
I had a last minute cancellation from another rental company, called U-Haul, spoke to a very nice representative, and bingo!...had a van to pick-up the next morning. The owner called me to help with the virtual pick-up and answer any questions. Great customer service, and I will certainly be a repeat customer next time I need a rental vehicle. Thumbs up....5-star rating.....and many thanks! Count me as a satisfied customer!jeff M.
Nothing, Matt was very helpful. I will not hesitate to use him for any of my U-Haul needs.kent S.
Customer did not leave a comment.Gary D.
Customer did not leave a comment.Robert L.
Great location to pick up, fast, everyone was super nice, even called to confirm everything before hand.Robert A.
Easy access for pickup and drop-off. Everything was handled via e-mail and/or over the phone. Most convenient experience I've ever had in renting a truck.Val H.
It was easy and the contractor accommodating. I can not lend any helpful suggestions.Dennis C.
No room for improvement, this was an A+++ experience! Matt Weinberg communicated with us clearly, was willing to go over and above expected service to make sure we were happy and taken care of, and was a pleasure to deal with. WAY better than lots of other rental places. Need a truck? Go to Lock n Save first you will be glad you didNancy R.
Wonderful customer service. Would definitely recommend.Elizabeth D.
I'm upset with two locations, one I rented a truck but the door doesn't open/it was a cargo van. But I'm more upset that I took two days to go to my storage unit/new box in Indiana and yet again I cannot access it when they knew I was trying toCarrie S.
A little better signage would help - we drove past it the first time. Matt, who ran the place, was very helpful - kudos to him! It looks like your mobile/online check in and check out services could use some work. Your program basically got stuck because it couldn't determine my location, even though location services were working and were available. It offered no alternate methods to complete the process - very frustrating.DAVID B.
Customer did not leave a comment.Patrick C.
Customer did not leave a comment.Preetham V.
Customer did not leave a comment.Cheston H.
My reservation was at the chamberlain location at 6:00 when I got there it was changed to another location without any advance notice.Zachery H.
Nothing to improve as far as I'm concerned. Matt was so professional and explained everything well!KAYTE H.
The customer service was fabulous. We accidentally locked our personal keys in the vehicle and dropped the keys in the return box. He met us and returned the keys the same day!Constance M.
The gentleman was very friendly & helpful when picking up my vehicle. He explained everything very well to me which I already knew from previous rentals but for customers not familiar with U-haul his instructions were explained very well.DENNIS W.
Customer did not leave a comment.Robert D.
Much easier to deal with than others in my area. Exceptional service.Ted B.
Matt from the facility went above and beyond to help me get everything situated so I could get into my vehicle.Johnny D.
Matt was very helpfulYvonne G.
Customer did not leave a comment.Jeffrey M.
Customer did not leave a comment.robert O.
Process was simple to pick and return the vehicle. The cargo van perfectly suited my needs and I had no problems at all with anything.Gerald S.
Customer did not leave a comment.Kevin L.
Customer did not leave a comment.Akbar S.
Very easy process. I would recommend them to anyone and will be using them the next time I need a rentalKenny S.
Customer did not leave a comment.Richard P.
The supervisor went above and beyond to make sure I had a great experience. I'm not sure of his exact location because he was all over the place but he was absolutely awesome. He made sure I had a truck even though this location did not.Melissa C.
Customer did not leave a comment.Shane H.
U-Haul customer service (and the website) stated that this location was a 24 hour drop off location, however I could not find a key box to leave the keys and had to call customer service for a solution. Also, there was no U-Haul sign visible on the premises and no equipment anywhere on the grounds. I was very worried about leaving the truck there, but the customer service rep on the phone walked me through the steps she wanted me to take. I am thankful for her help and the notes she placed on my account.Alexander K.