The UHaul rep was awesome. Gave me his work cell number and was willing to meet me after hours if I arrived later than expected. Super fast and easy process! Highly recommend!!!
Lynette P
Customer Reviews for Lock n Key Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was a great place and Jevon couldn't have been more professional and helpful !!!best experience ever with U Haul !
Tracy BHands down best U-Haul experience so far! Operator of location was kind, responsive, understanding, and helpful. He even applied a discount he didn’t have to when I encountered a minor inconvenience relating to the prior renter. Will definitely be returning to this location for any future rental needs. ⭐️⭐️⭐️⭐️⭐️ Service was above and beyond expectations. Thank you!
Renee CJevin was very helpful. He had everything I needed and ready to go... Outstanding.
DAVID NExcellent customer service. Very friendly employee
Tracy CThe App check-in was awful!! Even with excellent cell signal, the app was slow and would crash EVERY TIME I tried to upload the “required photo”.
Brian ZI never had a contact with you. Yet got many emails, receipts, etc. Wrong email address.
Joshua GNo problems, dropped off after hours.
Isaac CGuy working the desk was super professional and friendly
GARY WSuper great customer service. Can’t think of anything they could do better. Anytime we ever need a U-Haul we will drive to Knob Noster! Super great people and service!!!
Garry FGreat customer service
Allison CService was great.
Susan GGreat customer service, top notch professionalism!
Trey CJevon was excellent to work with. Very helpful and professional. We will definitely rent from him again and we HIGHLY recommend Jevon if you're needing a Uhaul or storage unit.
Nichole CMr Burke was very helpful. I reserved online for 4 days and the email I got back said 1 day. I called uhaul and spoke to a lady who said she fixed it but I got another reservation from uhaul saying 1 day. I went into the knob Noster location and Mr Burke fixed the issue in 10 min and printed my confirmation. I will definitely be going into the office from now on.
William BJevin at Lock and Key is fantastic, made our moving experience less stressful. Many kudos and thanks to him!
Shawn CDon't pay with a cash app card it's hard to get your deposit back.
Tanner CGreat service!
Christina REven though there was a 15' truck available at the location that I had rented from, I was sent 25 miles out of town to this location for pickup. Instead of being able to walk to the original location, I had to get a ride to pick up the truck. Totally unacceptable. U-Haul's assignment process does not work.
Jonathan MI would recommend anyone within 50 miles to use Lock and Key Storage. The owner is above and beyond!
Cynthia NCloser inspection of tires prior to allowing unit to be rented. That being said once I discovered there was a tire issue they got on it quickly and the problem was resolved to my total satisfaction. Also the customer representative at this location was extremely helpful and friendly would recommend them highly!
Matt ROne of the best locations!
Bill LThe headlights on low beam do not project forward far enough. Reaction time to changes in cornering make for serious problems.
Kenneth MNot a thing, excellent service!!
Tim CThe manager has friendly and provided excellent customer service.
Brooke CI drove less than 4 miles, and was charged for driving 25 miles. Would not ever go here again.
Isaac GMy app wouldn't work. The owner was off and unavailable. When I did try to call uhaul it was a 30-60 minute wait every time
JASON BThe guy we worked with at this location was fantastic! He was organized, friendly and professional. The best.
Randall BExcellent equipment & customer service! Highly recommended!
Michael DJevin was very kind, caring and knowledgeable. I will always rent from this uhaul.
John H