Comentarios de los clientes para Lock It Up Wooster LLC

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Lock It Up Wooster LLC

Clasificación general:

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DEBORAH D.
Clasificación:

Drop off was quick and easy.

Gary P.
Clasificación:

It took 30 min to turn in the truck. I had to wait on hold for 20 minutes for the customer service person to finally answer and then take me through security settings on my phone. Make sure you turn on Safari. Then, I received a call on Monday regarding some furniture that apparently was left on premise and the person calling was rude, he hung up on me and would not answer my calls.

jarred B.
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Dropbox was right at the door.

Ryan B.
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U-Haul needs to let the customer know that there are certain locations that are requiring online check in at this time and not even mention doing counter pickup for these locations.

Kathy S.
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El cliente no dejó un comentario.

john B.
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El cliente no dejó un comentario.

TIMOTHY K.
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El cliente no dejó un comentario.

John W.
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El cliente no dejó un comentario.

Dave M.
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El cliente no dejó un comentario.

John N.
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Truck was literally backed into a hill making it difficult to confirm damage or remove the lock and get the key. Otherwise it was fine.

Kenneth A.
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El cliente no dejó un comentario.

Vivian S.
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El cliente no dejó un comentario.

Daniel K.
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I only drive the truck 15 miles. Yet when I filled up with fuel before bringing it back the truck took 4.5 gallons of fuel. That's 3.3 miles per gallon. Fairly sure the vehicle was not on FULL when I picked it up.

Jennifer J.
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Because this location is on the other end of where we were in Wooster I was charged $15.68 for going over 30 miles. Wadsworth to Wooster is over 20 miles

Constance O.
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Covid ... So only interaction was handing key through the door.

Edwin D.
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never anybody there

Rocky J.
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El cliente no dejó un comentario.

Timothy B.
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El cliente no dejó un comentario.

Shane B.
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El cliente no dejó un comentario.

john R.
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El cliente no dejó un comentario.

connie C.
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El cliente no dejó un comentario.

Stephanie D.
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El cliente no dejó un comentario.

Landre M.
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El cliente no dejó un comentario.

Tom H.
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El cliente no dejó un comentario.

Mark B.
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El cliente no dejó un comentario.

Owen J.
Clasificación:

It would have been nice if I would have been allowed to return the vehicle to any Uhaul location. I picked the truck up on the north side of Wooster and I have a location that is within walking distance of my house on the East side of Wooster. When I asked if that was an option I was told "No"

stacey B.
Clasificación:

Called Silver brothers- they did not have a truck and said sorry- hung up. Called old Lincoln way location and left message. Gentlemen called me immediately back, did not have a truck but took 15 min to get me one nearby, reserved it and everything- even though he was getting no money from me. Awesome customer service. Columbus ave location was so helpful and kind helping get me all set up- explainer the big, when to return. Will definitely use/recommend in the future!!!!

Brandon P.
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I think the mans name was Carl he is awesome

Debra N.
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El cliente no dejó un comentario.

Maria D.
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Lock it up as great. Don't use the check-in app. It took 25 minutes to do it and the online agent said "sorry for the wait. Lots of people are checking in right now." It would have been easier, faster and more secure to use the onsight store with the nice manager inside.

Cynthia S.
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The hours that they are open are not the best. But I was able to do self check-in

Mark A.
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El cliente no dejó un comentario.

Richard P.
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El cliente no dejó un comentario.

steve B.
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Superb

LAURA S.
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El cliente no dejó un comentario.

John B.
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The office hours on the door stated the place closed at 4:30pm, but at 4:25pm when I arrived no one was in. I would have preferred to have left the van with an employee physically present, but I did receive an email saying that they processed my drop-off of the van without a hitch.

Vincenzo V.
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Gentleman who handled my rental at the location provided outstanding customer service. He made sure I had everything I needed, hooked the trailer up and made sure all lights were working. I will definitely rent from this location again if the need arises. I will also recommend the location to friends who might need a rental.

David P.
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El cliente no dejó un comentario.

Luther V.
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El cliente no dejó un comentario.

Greg B.
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El cliente no dejó un comentario.

Ken S.
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El cliente no dejó un comentario.

Robert C.
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El cliente no dejó un comentario.

Jerry S.
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Only one problem, when my daughter,who was helping me, stepped out of the passenger side, she fell, injuring her knee. In my opinion, she fell because of no handles or supports on the passenger side to assist people getting in and out. This is a higher than average vehicle and , in my i opinion, needs more supports to get in and out. Thank You.

Madhu S.
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El cliente no dejó un comentario.

Raymond J.
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I refueled the vehicle to the level,as best I could tell, received it at and was still charged for more fuel.

John B.
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El cliente no dejó un comentario.

Paul H.
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El cliente no dejó un comentario.

William C.
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El cliente no dejó un comentario.

Renee M.
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El cliente no dejó un comentario.

Jim L.
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El cliente no dejó un comentario.

jasmina S.
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El cliente no dejó un comentario.

TIM G.
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Once again there were issues with the Uhaul computer system. The pick up dealer could not print me a contract because the system was down. It took 35 minutes to pick up the trailer and I had already completed express check in. Uhaul needs to seriously invest time and effort to improve their system.

ROBERT G.
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El cliente no dejó un comentario.

Mark J.
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Make a broom available as part of truck. Clip inside the truck box or folding broom in the cab.

Jessie W.
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My truck was extremely loud. I had it for a 3 1/2 hour trip and went crazy. Right before I returned it I realized the engine cover inside the truck wasn't latched. After latching it truck was fine.

thomas K.
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Carl is the best. He is prompt, courteous & very professional. I called ahead to let him know I'd be dropping the vehicle off after hours..he explained the whole process to me .. which proved great comfort. I left a message during a busy time for him .. but he immediately called back to answer all my questions. Overall, a great experience.

Janice B.
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Best customer service I have ever received is from this location. The fact that you have a VAN is the ONLY reason I rent from this specific location. Living in a rural community it is difficult to find full service U-Hauls like Lock it Up Wooster. The man there is a gem!!!

barbara S.
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El cliente no dejó un comentario.

Charles M.
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El cliente no dejó un comentario.

David M.
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El cliente no dejó un comentario.

Mike M.
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El cliente no dejó un comentario.

Penny S.
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El cliente no dejó un comentario.

hannah B.
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It was not the rental pick up location we had an issue with, it was the entire Uhaul experience up to that point! The gentleman at Lock It Up in Wooster was very kind, very helpful and went above and beyond to help us out because Uhaul had been so unhelpful and such a disaster. We will NEVER recommend Uhaul to ANYONE! We will recommend Lock It Up, but not for Uhaul!

RICHARD C.
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El cliente no dejó un comentario.

Richard C.
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El cliente no dejó un comentario.

Michael C.
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Carl has been very helpful with this move.

Bonnie H.
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The rates were way higher than expected

Dovey W.
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El cliente no dejó un comentario.

Garry F.
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drop off when closed.. used drop box for keys and contract..

Richard M.
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I checked out the various UHaul locations around Wooster and this one was the friendliest, clean, and organized. They were on time and called me right away when I forgot to load up the furniture blankets I had ordered. I plan on using them again in a week or so. I give them an A+.

Aspen A.
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El cliente no dejó un comentario.

Harry H.
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I had a very good experience AGAIN. This is the 3rd or 4th time renting at this location. Our transaction is always handled very professionally. Thanks.

Thomas S.
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El cliente no dejó un comentario.

Tom K.
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Didn't have any pads on hand and admitted they hadn't had any in months.

Dominic P.
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El cliente no dejó un comentario.

bruce L.
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El cliente no dejó un comentario.

Benjamin A.
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This is THE BEST U-Haul location in the Wooster Area. The staff was courteous, fast, and even helped me adjust my mirrors before I left.

Laura A.
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El cliente no dejó un comentario.

sam F.
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El cliente no dejó un comentario.

Benjamin A.
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El cliente no dejó un comentario.

Stephen G.
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El cliente no dejó un comentario.

Drew H.
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The entire rental transaction went very smoothly and the U-Haul representative was very helpful and professional.

Karen B.
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The gentleman who was there on Saturday March 5, was extremely nice and professional.

GREG L.
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El cliente no dejó un comentario.

JERRY M.
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El cliente no dejó un comentario.

ALEX W.
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El cliente no dejó un comentario.

GEORGIA A.
Clasificación:

Very informative and helpful. A person who wants repeat business as shown by his professionalism and customer attention.

SARAH T.
Clasificación:

We dropped the U-Haul off before business hours but the area was clean and easy to get to. Easy access to drop the keys off and noted when The office opened transaction processed promptly as my email receipt showed about 15 minutes after they opened

MICHAEL R.
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El cliente no dejó un comentario.

Nancy C.
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Carl, was very understanding about the bad experience I had when I pick up the truck.

JARROD C.
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El cliente no dejó un comentario.

Dennis B.
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I have used this location several times over the past few years and found them to be exceptional in service and equipment.

JILL D.
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First of all, it was not made clear to me when I made the reservation for a trailer that the pickup location would be 30 minutes away from my original location. Secondly, I was not informed that the trailer would need to be returned to the original location. I was under the impression that one of the perks of Uhaul was that you could return trailers to the location you had moved to. In general, I just wasn't impressed and felt that a great deal of my valuable time was wasted.

BILLY L.
Clasificación:

Very friendly customer service, and extremely helpful.

MICHAEL B.
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El cliente no dejó un comentario.

CHRISTOPHER B.
Clasificación:

Good service delivered in a friendly efficient manner for a good price. What more could one ask for?

PETER G.
Clasificación:

Carl was a big help in coordinating our move.

jennifer G.
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We went to 2 other locations before finally finding a van in our area at this location. The dealer was wonderful, kind, and made things fast and very efficient. I will only go to this location in the future.

PATRICIA R.
Clasificación:

first I couldn't get the size of truck I wanted on the day I wanted , so I settled for a smaller truck on the day I wanted. I received email confirmation with this and within 12 hours received a second email confirmation for a different size truck, at a different time at a different location, I called to confirm and was assured this was correct. Arrived at UHaul place and had to wait for over 2 1/2 hours for a truck to arrive, wen I mentioned the $50 back guarentee the guy behind desk said "well we are giving you a truck". Moving is stressful enough without this hassle!

JANICE B.
Clasificación:

You guys are the best!

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