Customer Reviews for Lock Box East
(U-Haul Neighborhood Dealer)

290 reviews

1700 E Marshall Ave   Longview, TX 75601
(Eastman Rd)

(903) 758-7437

Office Hours

  • Mon-Sat: 9:30 am–5:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(903) 758-7437

1700 E Marshall Ave
Longview, TX 75601
(Eastman Rd)

Services at this Location:

Office Hours

  • Mon-Sat: 9:30 am–5:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jeffrey Mccann 
Rating:
5.0

Customer did not leave a comment.

Albert Haverstick 
Rating:
5.0

Customer did not leave a comment.

Robert Keck 
Rating:
5.0

Customer did not leave a comment.

KEITH PURVIS 
Rating:
5.0

Customer did not leave a comment.

RANDEL TANNER 
Rating:
5.0

Operations at this location is great . Great customer service

Nitesh Patel 
Rating:
5.0

Customer did not leave a comment.

Laura Brantley 
Rating:
5.0

Customer service was excellent

Tina Munoz 
Rating:
5.0

Customer did not leave a comment.

Stacy voyght 
Rating:
3.0

Customer did not leave a comment.

Bonnie Howard 
Rating:
5.0

Very nice people. Helped remove trailer in rain.

Donald Farris 
Rating:
5.0

Customer did not leave a comment.

Raymond Fogle 
Rating:
5.0

Customer did not leave a comment.

Joseph Wall 
Rating:
5.0

Customer did not leave a comment.

Malcolm Jones 
Rating:
1.0

Very rude person who really did not want to assist me.

Eileen Mitchell 
Rating:
1.0

My issue isn’t with this location or the original location I reserved the truck at, which was the Kilgore Muffler location. I have a big issue with over reserving these trucks that aren’t on the lot. I reserved a 26’ box truck and was forced to pick up a 20’ box truck because nothing else was available. After having this issue, I couldn’t move my home in one load, I had to make multiple 8 hour trips while driving in the rain and had to rent a trailer to finish the job. In all it probably cost me an additional $450 in fuel and other expenses. I find this unacceptable and I’m extremely unhappy with the scheduling system. These issues will definitely keep me from using uhaul in the future.

Logan Ford 
Rating:
5.0

Customer did not leave a comment.

Harrell Hettich 
Rating:
1.0

The employee would not help me at all leaving a small woman to maneuver and unhook the trailer alone. I had trouble because of my size and nobody at uhaul did anything to help.

Amanda Wallace 
Rating:
5.0

Customer did not leave a comment.

Brandy Kimmen 
Rating:
3.0

I would definitely recommend more coverage in the morning. Maintenance guy was great but the man inside was irritated because of the number of people coming in when the door opened and he was trying a new hire.

Joe Bell 
Rating:
5.0

Some one smoked it that truck before I drove it. Spending 8+ hours in a smokey environment wasn't very pleasant. Very bad for my condition. I ought to get a discount on my next rental.

Glen Bailes 
Rating:
5.0

Customer did not leave a comment.

Lindsey Maxwell 
Rating:
2.0

Store manager was nit helpful at all. Basically just said trailer is over there go figure it out. Didn't even help me back up to the trailer. Didn't help hook it up. Never got out if his chair..

David Graham 
Rating:
1.0

No one was present. After waiting for sometime and no one showing up, I call another UHAUL location. This location told me to drop off equipment.

Walter Smith 
Rating:
5.0

Customer did not leave a comment.

Haylin Pittman 
Rating:
5.0

Really nothing , all went well

David Kempf 
Rating:
4.0

Customer did not leave a comment.

Yulonda Boyd 
Rating:
5.0

Customer did not leave a comment.

Wanchen Vang 
Rating:
4.0

Customer did not leave a comment.

DONALD SCHUBERT 
Rating:
5.0

Customer did not leave a comment.

luis carrillo 
Rating:
5.0

Customer did not leave a comment.

Christopher Whitmire 
Rating:
5.0

Customer did not leave a comment.

Lloyd Jones 
Rating:
5.0

Customer did not leave a comment.

Chad Fairchild 
Rating:
1.0

There should be no fee for returning ahead of time and you need to update your website and invoice with the correct phone number.

John Davis 
Rating:
4.0

PROBLEM FROM UHAUL CORPORATE. I WANT FULL REFUND

Von Vernon 
Rating:
5.0

Very friendly

Jacob McBride 
Rating:
3.0

Customer did not leave a comment.

Tim Helmerich 
Rating:
3.0

Customer did not leave a comment.

Tim Helmerich 
Rating:
3.0

Customer did not leave a comment.

Robert Clark 
Rating:
5.0

Awesome checkout. Professional

Sue Haywood 
Rating:
5.0

Customer did not leave a comment.

Matthew Morehead 
Rating:
5.0

I should have double checked the gas gage, they told me 1/4 of a tank but it was closer to 1/8

TONYA SARTOR 
Rating:
5.0

The owner was amazing! So sweet and wonderful to work with! And they helped us hook it up real quick in the wonderful Texas heat!!!

Robert Steely 
Rating:
5.0

Customer did not leave a comment.

Melvin Templeton 
Rating:
5.0

Customer did not leave a comment.

keionia holloand 
Rating:
5.0

The attendant checked us out and even brought our receipt out to us when we finished parking the trailer

timothy lock 
Rating:
5.0

Very informative staff. Very kind and helpful

danny davidson 
Rating:
2.0

The employee that hooked the trailer up to my car was very nice/pleasant but dented my vehicle and did not acknowledge it.

kaytlyn jones 
Rating:
5.0

Customer did not leave a comment.

Shaquilya Peoples 
Rating:
2.0

Dropped off before they opened went back when it was open to pay she said that I didn't return the uhaul there even though I did sent me down the road to the other uhaul just to call me back and say she found the paperwork and to turn back around to take care of my payment. It's not in a good area and really didn't care to be in. But ro waste my time running around with the gas prices we have is crazy.

Leesa West 
Rating:
5.0

Customer did not leave a comment.

Danielle Pochurek 
Rating:
4.0

The location is just not in a great area of town, especially for an after hours return.

Sarah Beach 
Rating:
2.0

The two Equipment dollies I reserved were not available and I was not told until after I arrived. We had to find a second location and create a second order basically creating a lot of confusion for us to return the truck and then the equipment dollies. I was told to return the truck to one location and the equipment to a second location, neither of the two being the location I originally chose when I made the reservation. The location is fine but Uhaul is making things too confusing and difficult for people and it took way too much time to resolve this.

Layna Wilson 
Rating:
5.0

Customer did not leave a comment.

Harold Johnson 
Rating:
5.0

Customer did not leave a comment.

Suzette Womack 
Rating:
2.0

Personnel weren’t very helpful. The location didn’t have any space to maneuver a 20’ truck with a car trailer. They asked me to try a reposition the truck and unhook the trailer myself and had no space to do so. Totally unprofessional.

CRAIG GORMLEY 
Rating:
5.0

Customer did not leave a comment.

David McCoy 
Rating:
5.0

Customer did not leave a comment.

Roy Eason 
Rating:
3.0

the yard is too small, hard to get the trailer in

William Morris 
Rating:
5.0

Customer did not leave a comment.

VANNESSA SOSA 
Rating:
5.0

The attendant was flexible. After looking at the hitch on the assigned trailer I requested a different trailer with an updated hitch. The attendant made the change without complaint.

Thomas Laub 
Rating:
5.0

Customer did not leave a comment.

daniel peeples 
Rating:
5.0

Check in on phone was difficult.

SAMMIE HUNTER 
Rating:
5.0

Top notch service. Would recommend Uhaul to anyone that needs to move their household items

Larry Bushnell 
Rating:
3.0

Customer did not leave a comment.

Matthew Swart 
Rating:
1.0

First: I had an appointment to pick up at 10am there was no one in the office at that time the message on the door said called I called numerous times it took me calling uhaul corporate to get someone to the door secondly the lady would not allow us to give her exact change said it would be easier to break a bill which I now know why as she kept $20 of my change which no big deal I guess she needs it more than myself if she is willing to steal from a customer thirdly when we went to connect the trailer to the vehicle the guy told us a five prong connector was needed got one out of the vehicle and it was four prong they didn’t have any at location had to go buy one and come back argued about those being the standard connectors when the driver of the vehicle is a professional truck driver and handles trailers all the time so yeah this location needs to be SHUT DOWN and take their contract to the one further up the road by Taco Bell. Those people are amazing this location will never in my life get any business from myself or anyone I know! I’ll drive a hour the other direction for something before ever visiting these idiots again!! I hope they spent my money wisely as well cause karma isn’t pleasant!

Curtis Prazak 
Rating:
5.0

Customer did not leave a comment.

HARRY HEARD 
Rating:
5.0

Customer did not leave a comment.

Amanda Clark 
Rating:
5.0

The rep in east Texas was great also. I had to keep coming back asking questions and she was kind each time. Definitely a patient person.

Marlo Reese 
Rating:
3.0

When we dropped the uhaul off they did not explain much to us about the cost for dropping it off at the wrong location. Nor did they help solve the solution.

Riley Koch 
Rating:
3.0

Tell the customer the specific return time so they do not get charged extra fees.

CARISSA GRINNALL 
Rating:
2.0

This location was not helpful in resolving my late fee issue. Not happy with U-Haul at all.

Richard Tyler 
Rating:
3.0

The after hour drop off needs to be synced better online. Otherwise the experience was a lot better than the pickup

Roschell Webb 
Rating:
3.0

Customer did not leave a comment.

FRANK KREJNICKY 
Rating:
5.0

Very good counter person. She was very helpful and friendly and smiling.

joseph watson 
Rating:
5.0

Customer did not leave a comment.

HARRY HEARD 
Rating:
5.0

Customer did not leave a comment.

JIM BELL 
Rating:
1.0

Call me asap

Colleana Maiden 
Rating:
5.0

Customer did not leave a comment.

Salvador Grande 
Rating:
5.0

Renee and her assistance were very courteous and helpful. This was the first time I rented a U-Haul and I was apprehensive. Renee’s calming voice made it easy for me and I appreciated that. Thank you!

Audrey Hale 
Rating:
5.0

Customer did not leave a comment.

Sondra Sugg 
Rating:
1.0

The van was so dirty it took 3 hours to clean. After this location having me wait an hour after checking it out to me to clean it I was never given an inspection report. I inspected it found the tire almost flat. I was told to drive it to another location to have them fix it. I didn’t get the van until almost 6pm. And when I went to drop it off at my original location after waiting 30 minutes there was told I had to go to this location. I never chose this location. It took forever to do the online check in. And I was charged an extra day!!

LISA SODERQUIST 
Rating:
5.0

Friendly lady.

Bill Pope 
Rating:
5.0

Customer did not leave a comment.

Shannon Ogerly 
Rating:
3.0

Customer did not leave a comment.

Vernon Bryan 
Rating:
4.0

N/A

ANETHRA WARD 
Rating:
5.0

Customer did not leave a comment.

Willaim Cleary 
Rating:
1.0

Hire a new person.

GARY HALE 
Rating:
3.0

Customer did not leave a comment.

CHAR STARLING 
Rating:
3.0

Customer did not leave a comment.

Dennis Schuler 
Rating:
2.0

I had a bad experience with the uhaul truck the steering wheel vibrating a lot they don’t do maintenance to the trucks

humberto Marquez salazar 
Rating:
5.0

Customer did not leave a comment.

RICHARD KLEINKE 
Rating:
2.0

I had a 4:00 pick up time and there was a sign on the door stating employee was on sight and would be back soon. I called the number listed - no answer - transferred to call center after waiting on hold for several minutes. All they could do is take a message. I waited for employee to return almost 30 minutes later. No excuse. No apology. The truck was filthy and smelled awful. Drinks had spilled in containers and the steering wheel was sticky.

Pam Rice 
Rating:
5.0

Customer did not leave a comment.

Thomas Allison 
Rating:
5.0

Maybe answer the phone (LOL) but it was a holiday weekend. When I went in, however, the folks were very friendly and helpful. The app is better than it used to be for renting/picking up and returning. Makes it all easier.

Paul Krug 
Rating:
5.0

Friendly, VERY helpful and super fast!

TANYA ANDERSON 
Rating:
5.0

Love UHaul…. Always on their game regardless of which location we use!

Becky Waldman 
Rating:
5.0

Customer did not leave a comment.

Chad Watson 
Rating:
4.0

Customer did not leave a comment.

GEORGE WOMACK 
Rating:
4.0

Had zero contact with drop off location. Lady I called at Uhaul.com was extremely helpful.

Taylor James 
No reviews have been submitted for this location.

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