The location is just not in a great area of town, especially for an after hours return.Sarah B.
Customer Reviews for Lock Box East
(Distribuidor de U-Haul del vecindario)
Longview, TX 75601
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- sáb.: 9:30 a. m. - 5:30 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The two Equipment dollies I reserved were not available and I was not told until after I arrived. We had to find a second location and create a second order basically creating a lot of confusion for us to return the truck and then the equipment dollies. I was told to return the truck to one location and the equipment to a second location, neither of the two being the location I originally chose when I made the reservation. The location is fine but Uhaul is making things too confusing and difficult for people and it took way too much time to resolve this.Layna W.
El cliente no dejó un comentario.Harold J.
El cliente no dejó un comentario.Suzette W.
Personnel weren't very helpful. The location didn't have any space to maneuver a 20' truck with a car trailer. They asked me to try a reposition the truck and unhook the trailer myself and had no space to do so. Totally unprofessional.CRAIG G.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.Roy E.
the yard is too small, hard to get the trailer inWilliam M.
El cliente no dejó un comentario.VANNESSA S.
The attendant was flexible. After looking at the hitch on the assigned trailer I requested a different trailer with an updated hitch. The attendant made the change without complaint.Thomas L.
El cliente no dejó un comentario.daniel P.
Check in on phone was difficult.SAMMIE H.
Top notch service. Would recommend Uhaul to anyone that needs to move their household itemsLarry B.
El cliente no dejó un comentario.Matthew S.
First: I had an appointment to pick up at 10am there was no one in the office at that time the message on the door said called I called numerous times it took me calling uhaul corporate to get someone to the door secondly the lady would not allow us to give her exact change said it would be easier to break a bill which I now know why as she kept $20 of my change which no big deal I guess she needs it more than myself if she is willing to steal from a customer thirdly when we went to connect the trailer to the vehicle the guy told us a five prong connector was needed got one out of the vehicle and it was four prong they didn't have any at location had to go buy one and come back argued about those being the standard connectors when the driver of the vehicle is a professional truck driver and handles trailers all the time so yeah this location needs to be SHUT DOWN and take their contract to the one further up the road by Taco Bell. Those people are amazing this location will never in my life get any business from myself or anyone I know! I'll drive a hour the other direction for something before ever visiting these idiots again!! I hope they spent my money wisely as well cause karma isn't pleasant!Curtis P.
El cliente no dejó un comentario.HARRY H.
El cliente no dejó un comentario.Amanda C.
The rep in east Texas was great also. I had to keep coming back asking questions and she was kind each time. Definitely a patient person.Marlo R.
When we dropped the uhaul off they did not explain much to us about the cost for dropping it off at the wrong location. Nor did they help solve the solution.Riley K.
Tell the customer the specific return time so they do not get charged extra fees.CARISSA G.
This location was not helpful in resolving my late fee issue. Not happy with U-Haul at all.Richard T.
The after hour drop off needs to be synced better online. Otherwise the experience was a lot better than the pickupRoschell W.
El cliente no dejó un comentario.FRANK K.
Very good counter person. She was very helpful and friendly and smiling.joseph W.
El cliente no dejó un comentario.HARRY H.
El cliente no dejó un comentario.JIM B.
Call me asapColleana M.
El cliente no dejó un comentario.Salvador G.
Renee and her assistance were very courteous and helpful. This was the first time I rented a U-Haul and I was apprehensive. Renee's calming voice made it easy for me and I appreciated that. ¡Gracias!Audrey H.
El cliente no dejó un comentario.Sondra S.
The van was so dirty it took 3 hours to clean. After this location having me wait an hour after checking it out to me to clean it I was never given an inspection report. I inspected it found the tire almost flat. I was told to drive it to another location to have them fix it. I didn't get the van until almost 6pm. And when I went to drop it off at my original location after waiting 30 minutes there was told I had to go to this location. I never chose this location. It took forever to do the online check in. And I was charged an extra day!!LISA S.
Friendly lady.Bill P.
El cliente no dejó un comentario.Shannon O.
El cliente no dejó un comentario.Vernon B.
El cliente no dejó un comentario.Willaim C.
Hire a new person.GARY H.
El cliente no dejó un comentario.CHAR S.
El cliente no dejó un comentario.Dennis S.
I had a bad experience with the uhaul truck the steering wheel vibrating a lot they don't do maintenance to the truckshumberto M.
El cliente no dejó un comentario.RICHARD K.
I had a 4:00 pick up time and there was a sign on the door stating employee was on sight and would be back soon. I called the number listed - no answer - transferred to call center after waiting on hold for several minutes. All they could do is take a message. I waited for employee to return almost 30 minutes later. No excuse. No apology. The truck was filthy and smelled awful. Drinks had spilled in containers and the steering wheel was sticky.Pam R.
El cliente no dejó un comentario.Thomas A.
Maybe answer the phone (LOL) but it was a holiday weekend. When I went in, however, the folks were very friendly and helpful. The app is better than it used to be for renting/picking up and returning. Makes it all easier.Paul K.
Friendly, VERY helpful and super fast!TANYA A.
Love UHaulâ€¦. Always on their game regardless of which location we use!Becky W.
El cliente no dejó un comentario.Chad W.
El cliente no dejó un comentario.GEORGE W.
Had zero contact with drop off location. Lady I called at Uhaul.com was extremely helpful.Taylor J.
Cod babe used some help disco necting the trailer.VERNER R.
El cliente no dejó un comentario.BERNADETTE D.
Very friendly staffNemuel O.
El cliente no dejó un comentario.Marshall G.
Make sure the mileage on the vehicle is right to avoid problems.Charlene H.
Key Box wasn't mark, so I had to guess and try different boxes with code till got right box! 3 boxes were labeled, then the rest blank? Easy Fix!!!Kareyn G.
El cliente no dejó un comentario.STEVEN B.
Had to wait to check back in as no one was in the office during business hours Reserved two dollies they don't have any at that location.Lee H.
I booked my rental online, the employee did not understand the payment situation and tried to charge me more. It's a good thing that I knew how to hook up the trailer because she had no idea how to do it!JAMIE F.
El cliente no dejó un comentario.DEBORAH D.
El cliente no dejó un comentario.DEBORAH D.
El cliente no dejó un comentario.remington W.
I would not reccommend U-HAUL at all. Made a reservation to pick up at 8:00 and the store didn't even open until 9! Then they said my rate was weekday and not weekend rate WELL that's what my confirmation stated- if you have any other moving options; PLEASE USE SOMETHING OTHER THAN U-HAUL ; finally left town at 9:15! Moving is stressful enough but when you add incompetence to that ; it's even more stressful; I'll choose some other service next time!Larry W.
Was a bit confused when I was told I didn't check out online when returning the u haul. I wasn't told I had to sign in or log in to check in. I was just told to drop the van back before three pm and put the key in the drop boxMark M.
My Overall experience was very friendly and professional! Thank you so much, and keep up the good work.AVA M.
Fast and efficient check out and great customer service today.ANNETTE C.
El cliente no dejó un comentario.Brian D.
El cliente no dejó un comentario.CHEYNA K.
Hi! Please warn the customer that there will be several questions sad proof required upon returning. I drove to the drop box and back to the truck for new pics like 3 times because I was unaware the questions kept coming requiring pics. Also if someone doesn't have a phone or smart phone they wouldn't be able to do this. Otherwise great service!Christina S.
Some of the uhaul locations need to be a little more educated in the system. They had us running in different directions and in had ro cancel reservation and make new one due to .90 shitt on my cardKenneth W.
The place wasn't the problem or was uhaul that inconvenience the whole time that put my behind 2 hoursAkasha W.
El cliente no dejó un comentario.Eric B.
El cliente no dejó un comentario.richard P.
U-Haul representatives were very unorganized and sent me to multiple locations to pick up my truck, to find that it was ultimately at the first location and still the wrong size truck. Very stressful and time consuming, in which we did not have.Austin G.
El cliente no dejó un comentario.JAMES W.
all was perfect, easy drop offTodd Z.
El cliente no dejó un comentario.Curtis W.
Let uhaul know they a truck when they come in to work the next day so that the order can be closed.Rosiella C.
El cliente no dejó un comentario.Steven C.
The employees where I picked up the truck were very nice and helpful. However, my pick up location was changed without my knowledge so I went to the original place first. For my drop off location, I was sent by you employee to a place that was no longer in business. I took the truck to the nearest town for drop off and it was a hassle to drop it off there. I was going to be charged for taking it to a different drop off. Your employees need to get it together with these issues I've mentionedEileen M.
El cliente no dejó un comentario.David W.
Very good staff. At times understaffed due to busy customer use at timesAnderus B.
El cliente no dejó un comentario.Edwyn C.
El cliente no dejó un comentario.Elizabeth S.
El cliente no dejó un comentario.Kathryn D.
El cliente no dejó un comentario.Cindy T.
El cliente no dejó un comentario.Ricky H.
Cheyenne was the person who handled my pick up. He was very friendly, helpful and professional. He made sure that i understood everything and he was very efficient.Sherrie G.
El cliente no dejó un comentario.Karen T.
El cliente no dejó un comentario.RAYMOND B.
El cliente no dejó un comentario.WADE E.
Very rude. Double charged meKirk M.
This location was the location I said the trailer would be dropped off at online when the trailer was reserved. It was dropped off her almost 12 hours before my return time. However the next day I was contacted by a totally different UHaul place asking where their trailer was. Total disorganization!Joe V.
El cliente no dejó un comentario.Christopher G.
El cliente no dejó un comentario.barbara M.
I was there almost 2 hours, i left double charged amd without a dolly that i paid for. Horrible experiencerenicker P.
El cliente no dejó un comentario.Caleb D.
Charged 32 dollars when I only put 4 miles on the truck. IT IS A TOTAL AND COMPLETE RIP-OFF OF CRIMINAL PROPORTIONS. WILL NEVER USE U-HAUL AGAIN AS IT IS A CRIMINAL ENTERPRISE!Gary S.
El cliente no dejó un comentario.Michelle M.