Customer Reviews for Lock & Leave Storage
(Distribuidor de U-Haul del vecindario)

251 comentarios

550 S Richfield Rd   Placentia, CA 92870
(On Richfield just south of the railroad tracks)

(714) 528-9085

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 4 p. m.

Servicios en esta ubicación:

Contáctanos

(714) 528-9085

550 S Richfield Rd
Placentia, CA 92870
(On Richfield just south of the railroad tracks)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 4 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Ralph S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey P. 
Clasificación:
5.0

So easy..truck was super clean and the property manager was friendly.

Linda M. 
Clasificación:
3.0

The van was clean, and the check in and out process was smooth; however, I was told that I could not park on the property because since it was not a primary U-Haul location, parking was reserved for customers who are using the storage facility, therefore, I would not be able to park my care on site. I had the option to either park my car in the residential areas or at the gas station, neither of which I felt fully comfortable with, for fear of being towed. Although the agent stated that no one had had issues before, it is still something that I wish I knew ahead of time, because I would have chosen another location.

Kathryn V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Paul G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica D. 
Clasificación:
5.0

Easy rental in a short notification time!

JEANNIE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tim W. 
Clasificación:
5.0

The staff at lock n leave were very helpful and friendly. Just wish they had bigger trucks at their location.

Dannessa G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela S. 
Clasificación:
5.0

Clerk was so nice and efficient ! Thanks

Jane Oyervides F. 
Clasificación:
5.0

Provide parking while using the uhaul. Servicio al cliente de excelencia.

CHRISTIE S. 
Clasificación:
5.0

Very efficient location. Much appreciated!

gary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL T. 
Clasificación:
5.0

James was very friendly and even put folly in my car. Thanks again

Mercedes M. 
Clasificación:
5.0

Nothing that I can think of. The staff was friendly and helpful.

Mike S. 
Clasificación:
5.0

Outstanding customer service!

MATTHEWTREVOR D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
2.0

The truck was dusty inside and I had to park my car 2 blocks away even though there was a parking area and I was only renting for 4 hours. No exceptions is what I was told. The only upside is that the staff was friendly.

BLANCA A. 
Clasificación:
5.0

😀

EDUARDO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STACEY S. 
Clasificación:
5.0

The location was very pleasant to deal with and helpful

HAROLD C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randy E. 
Clasificación:
5.0

The gentlemen in the office was very friendly and helpful. I was very happy with the service. Gracias

TERRY L. 
Clasificación:
5.0

James was very accommodating and super nice, very fast and easy rental. If I need any rental equipment in the future, he's my guy and Uhaul is my place.

JAMES F. 
Clasificación:
5.0

We had an extremely smooth rental process for a U-Haul Cargo Van. I would highly recommend them!!!

CINDY L. 
Clasificación:
5.0

Nothing to improve on:

David L. 
Clasificación:
5.0

Regretfully, the rented van cargo area was dirty, including dirt and rat droppings and the outside needed to be washed. due to filthy windows. I cleaned the interior front and back and washed it so I would not be held responsible for its previous condition. Besides that it was a great vehicle, plenty of power to haul a cargo and a GREAT A/C to keep driver/passenger comfortable.

Joseluis T. 
Clasificación:
5.0

The receptionist I'm not sure if her name is Rachel. She was very courteous and very nice. I wish we could all be the same with customers.

YANAL Y. 
Clasificación:
5.0

James at Lock & Leave Storage was professional and very nice and helpful. He made the truck rental so easy and pleasant that I will remember this as my go-to place to rent a truck!

Michele C. 
Clasificación:
5.0

The man the help me was awesome he made the whole experience 1000 easier!!!

PAMELA I. 
Clasificación:
1.0

There is no parking for UHaul customers. I was told to park at a gas station or park a block away. UHaul locations need parking, not expect customers to walk across busy streets and major intersections because the location has no parking assigned for UHaul customers, only their other storage unit customers.

ROBERT B. 
Clasificación:
1.0

Sooo...we got a seemingly good uhaul truck and drove to Bend OR in one day on 6/1/2021. A long day of driving and all was well. We parked truck in the driveway and the next morning off-loaded the rest of the items. But overnight a gas leak had developed and was streaming out from underneath. When we drove it to the Bend location the person who check me in said the gas leak was a patch job that had deteriorated and was "sketchy" for us to be driving it. I have to rate the Placentia location as "Poor" because they should have known there was a patch job and warned us or taken the truck off-line. My partner and I, in retrospect, felt endangered or at the minimum we might have had to call UHaul for another truck from the road. Thankfully these things did not happen.

GEOFFREY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

IRMANICOLE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEANNIE R. 
Clasificación:
4.0

i was pleased with the location overall. the young lady that helped me when i checked it out was very nice and professional.

SHIRLEY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELISE K. 
Clasificación:
5.0

The customer service was outstanding. Very friendly on site manager. This is how customer service should be.

Deborah A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julio L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

cesar M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEONARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS B. 
Clasificación:
5.0

everything good

Dongeon L. 
Clasificación:
5.0

The dealer was great, I will not use U-Haul again however. They changed my reservation from 9am to 10am Which I don't have a problem with. However, the day I went to pick up the truck there was a system shut down for U-Haul. I waited over two hours to get my truck

Sung Jun P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wei X. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
5.0

Nothing to change everyone I can into contact with was great

nicole L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheraz M. 
Clasificación:
5.0

James was the best and professional. We were very happy with the service

Jana E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
5.0

Super pleasant helpful knowledgeable and process took less than 10 minutes. Gracias.

Christina R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda W. 
Clasificación:
5.0

Fix the design flaw for the gas tank on the truck I used. Putting in gas caused the gasoline to bubble up and shut off excessively. It's dangerous.

Caroline D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amir K. 
Clasificación:
1.0

When I received the blankets they were not folded. I even had to go back and ask for all the items I rented. The next day I get a call saying the blankets aren't folded it will be an extra $25. Don't go to this location it is the actual worst.

Elysse V. 
Clasificación:
1.0

Arrive at the location at 9AM and the office was closed. Guy arrived at 9:30AM and I asked what time are they supposed to open. He said annoyingly that he had to drive all the way from San Bernardve a ino. I didn't say anything and asked myself why should that be my problem. I told him I have a reservation and he responded "reservation for what?" Needless to say the guy hates his job and extremely rude. He's oblivious to the meaning of customer service. Customers pay for his salary and he should move on to another job that he'll more interested. I'm not going back to this location again.

Ferdinand A. 
Clasificación:
5.0

Veronica is a very nice person.

Ira P. 
Clasificación:
5.0

Customer service was great, the rental process was easy and streamlined and the moving truck was clean and in good condition. Overall....great experience!

Randy E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Luis G. 
Clasificación:
2.0

I had to wait over an hour for the place to open. They were suppose to open at 9 instead someone didn't show up till 1015. I don't have time to waste sitting around for people when it's their job to be on time. If I was late I would have been charged an extra day. It's only fair I'm reimbursed for my troubles.

Jonathan N. 
Clasificación:
5.0

El cliente no dejó un comentario.

erika G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lora R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

The Lady here was very helpful and friendly

George D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary Beth C. 
Clasificación:
4.0

Was not happy with mileage charges. I live in orange asked fir a van in orange they assigned me to Placentia because no van avail was in orange. This is not fair.

terri V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allan R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leslie S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Darren B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill J. 
Clasificación:
2.0

El cliente no dejó un comentario.

Kris G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul V. 
Clasificación:
1.0

El cliente no dejó un comentario.

Mary C. 
Clasificación:
5.0

Having the truck at the storage unit was VERY convenient! Gracias

Trudy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nelson A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tessie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDA B. 
Clasificación:
5.0

I love the staff at this location! I've been there twice this month & received amazing service! Vehicles were clean & well maintained but outside could use a wash. Overall, great experience!

Soni V. 
Clasificación:
4.0

The truck that we rented was dirty,they should be cleaned more. And when returning the truck the clerk did not have change when we paid cash.Other than that it was all a great experience.

Anne F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill G. 
Clasificación:
4.0

Renting a truck was very easy at this location. The staff was very pleasant. I will recommend them to people I know! Thx Tracy

Tracy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY C. 
Clasificación:
4.0

The most expensive rental on the planet. If need be, steal a truck and deliver your stuff before paying this company. Keep in mind, the company sets the rates not the vendor - and this is the case here. Good rental people and staff and accommodated me wonderfully - but the cost was high. Very high.

Richard C. 
Clasificación:
5.0

El cliente no dejó un comentario.

john K. 
Clasificación:
3.0

El cliente no dejó un comentario.

craig D. 
Clasificación:
4.0

El cliente no dejó un comentario.

John H. 
Clasificación:
3.0

El cliente no dejó un comentario.

qi L. 
Clasificación:
4.0

The customer service could be more friendly and helpful would be nice. It just feels like the customer service was just enough to be helpful but not anything more than that.

Daniel D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Thomas W. 
Clasificación:
5.0

No improvements necessary! Service was wonderful and easy. Gracias

TWYLA R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Phuong C. 
Clasificación:
5.0

The Gal who helped me at the front desk was amazing!!!

josh S. 
Clasificación:
5.0

Very nice staff. Everything ready when I got there. Truck was clean and safe - clean windshield & good tires.

Robert S. 
Clasificación:
1.0

Took an hour to rent out the truck, never inspected or gone over with us for issues, when we returned it with the same amount of gas in it and in same condition I got a bill for $300 additional dollars for damages that were never done to the vehicle. Money grab scheme. O and they left a bunch of moving pads in the vehicle which I just tossed aside but was still charged for them. Money grab scheme.

Joseph D. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK R. 
No se han enviado comentarios para esta ubicación.

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