The UHaul app is GARBAGE. It’s a pain to pickup equipment early without someone present to help and the reservations are all messed up despite 3 phone calls and 2 chats to confirm and reconfirm what was actually needed.
Sean B
Customer Reviews for Lock & Key Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A/C did not cool
Troy SI chose a different drop off location and I went to it, but then was told to drive to this location 3 miles away so I went over my mileage and was charged extra. This is annoying because I was told I could take it anywhere I wanted, but because of this, I had to pay more. And when I tried to dispute this additional charge, it wouldn’t let me move forward until I agreed to pay. And then the location did not even have me in their system. I do not think it was the particular location’s fault, but uhaul itself. So my dropoff experience was very annoying and I did not appreciate the extra charge when I went to my original location I chose.
Hailey An/a
Angellysse GThanks
Fransisco OThe people at this location were very helpful trying to help us resolve the issues we had. Unfortunately I am still dealing with it almost a week after the return.
Pamela AThe first Trailer that I got the right turn signal didn't work. The second trailer everything worked. This location is a small area, and if you are not that great with backing a trailer or turning around this place has very limited space.
Robert BVery friendly and knowledgeable help me how to park the trailer
JOSE DThe gentleman was very nice and very helpful. Thanks for everything
Deborah CEquipment needs freon
Nicholas VVery caring and professional
Vernon MI paid for a dolly and there was no dolly in the Uhaul when we picked it up. This was very inconvenient to us, we depended on having that dolly to move our appliances up to the 3rd story. Since the dolly was not in the Uhaul, we had to rush and try to find one somewhere, while trying to move our appliances within the time frame that I rented the Uhaul. Although this doesn't sound like a major inconvenience on paper, it was extremely inconvenient to us and could have completely been avoided.
Stephanie NThe distance of 170 miles allocated to get from SA to corpus is not feasible. It was 173 miles just to get from our house to corpus, but there were additional miles to just pick up the uhaul. We were screwed to begin with. Pick another company that won’t nickel and dime you.
Betty TI got charged for items I never received
Jesus MI had excellent service from Carla Garcia-General Manager. She helped with everything Quickly and very friendly. THANK YOU!
Brian MFast and professional
Micheal TThe location was great, the lady was very kind but we changed the drop off location and the fuel in the receipt was incorrect. It said the truck had 1/4 tank but it was actually 15 miles to empty. The lady changed them but apparently it didn’t process. When I dropped the truck off I went to the wrong location because it apparently never got changed so I had to drive across town to another location. Doing the after hours drop off, I returned the truck with 30 miles to empty (more than I received) then was charged $30 because it was never corrected in the first place.
Zach TThe right side large mirror was cracked in many pieces were lucky it had the smaller mirror we use. It was a scarry ride After we got almost to our destination the check engine lite came on. I think they need to keep better maintenance on trucks if they are going to rent them. We did report this to the truck drop off Place. Some one needs ro go and follow up on these business to make sure the trucks are being serviced and repaired.
Bonita HThe gentleman that helped us today was a great representative for U-Haul and demonstrated excellent customer service.
Peter RI was charged for a dolly, but no dolly was in the truck when I picked it up. But, I was never notified there would be no dolly. So, we had to call 3 other locations to find a dolly and make an additional trip so we could start our move. I would like a refund for the dolly charge
Logan BEmployees were very attentive, friendly and helpful
VICTORIANO PIn-and-out quickly. Efficient customer service. COVID precautions were appreciated. Plenty of room to maneuver in the parking lot. Clean and inviting customer lobby.
Ronald WThe drop off location was empty even at 12 pm on a Saturday
Ernesto FThe lady was very concerned that the inside wasn’t cleaned and she cleaned it herself before we lefted.
Glenna AThe only issue we had was that the drop off location changed at the last minute. We were not aware of this change until we stopped at the initial drop off location and were informed of the change.
Gerardo GThe truck had to have had a exhaust leak or something it was extremely loud and drove rough.
Oscar MLocation did not have the dolly I had reserved weeks in advance. No clear communication between employees, which led to the reservation for the equipment that they did have almost being canceled. I had to spend 2 hours of my reservation calling around town before I could find a dolly because it was the end of the month and I was repeatedly told I should have 'planned ahead'. Duplicate billing, which was resolved, but overall the absolute worst experience and I'll never attempt to use U-Haul again. I placed an order for boxes and supplies about a month prior to my move and the shipments were lost. I had to spend more money to have supplies shipped from another company and I only got my refund for the U-Haul boxes a couple of days ago. This wasn't the fault of the local store but from start to finish, with contact online and with multiple stores, I have had the most well-rounded horrendous experience with U-Haul.
Albert OEverything was great, very friendly and professional.
richard aThe ratchet on the car carrier was so ancient and defective, the straps became loose and came off the tires every hour.
Luis MKeep up the good work
Wilson GReturned rental on Sunday night. They are closed on Mondays for some reason and didn't check my rental in until Wednesday afternoon and I was overcharged.
John NWORST EXPERIENCE EVER. SITE I HAD RESERVATION AT DID NOT HAVE EQUIPMENT RESERVED. HAD TO WAIT THE NEXT DAY TO PICKUP EQUIP I DID NOT WANT OPEN TRL INSTEAD OF ENCLOSED TRL.
Anthony RThe location is close to our home which we liked. The office was emaculate. Very clean and comfortable. The staff Carla and Pedro were friendly and courteous. There was only 1 issue. The back light behind the enclosed trailer on right side was defective and blinker nor breaks would turned on. We failed to check before our trip thinking they were working. The UHaul company at our destination would not trade the trailer.
Sandra OTruck was broken down not even 5 min into driving no coolant or water in the coolant area overheated.
Felisha OPedro provided great customer service and I will definitely return for future rentals.
Joey VXm radio option
Marshall CBack the truck into the parking spot. It as a little dicey getting it out, and I’ve had a commercial license...
Michael FClean the truck
joyce m