I have no issues with either the pick-up or drop-off locations. I DO have an issue with UHAUL corporate and how the return was handled. I advised the renting location I wished to drop trailer at the nearest location to me, HAMPSTEAD, NC. She advised sure, go online to check-in to make sure no extra charges incurred. Then on way to my destination I got a call from UHAUL 800#, regarding my return location. He said "Wilmington, NC" I said no, Hampstead. After a confusing conversation regarding my destination he again said Wilmington, I told him Hampstead! Then I get a text stating I needed to return to Wilmington or additional charges!! WTF!! I logged into my account and COULD NOT CHANGE the drop off to Hampstead. So I drove the extra miles in heavy traffic to the location (your "Corporate" location vs. any dealer). Got there and agent stops me, says "I can't take your trailer. You need to drive to another location in Wilmington to drop"! Again, in heavy traffic and construction. So I am NOT HAPPY that I can't drop at my nearest UHAUL as I am led to believe in your rental process and had major inconvenience dropping the trailer off. NO BUENO UHAUL! Crappy customer return web app.John H.
Customer Reviews for Lloyds Rentals and Sales
(U-Haul Neighborhood Dealer)
Wilmington, NC 28405
(E of N College Rd)
Servicios en esta ubicación:
- Mon–Fri9 a. m. - 5:30 p. m.
- Sábado9 a. m. - 3:30 p. m.
- Domingo9 a. m. - 12 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Ronald M.
El cliente no dejó un comentario.Ramona W.
Very friendly staff. Knowledge of equipment and inventory was above what was expectedARTHUR E.
El cliente no dejó un comentario.Eugene B.
El cliente no dejó un comentario.joe G.
El cliente no dejó un comentario.Mitchell B.
El cliente no dejó un comentario.GREG B.
El cliente no dejó un comentario.Trevor D.
Closed when we got there did a night drop offKristin R.
The service was prompt and I received my truck within minutes of walking through the door.Alzin B.
El cliente no dejó un comentario.DONALD R.
El cliente no dejó un comentario.Paul H.
El cliente no dejó un comentario.WILLIAM L.
El cliente no dejó un comentario.Ryan T.
El cliente no dejó un comentario.Chris D.
Lloyd's is great, we always use them for our towing/rental needs. They are friendly and prompt, and are just a nice change of pace from the con artists are car rental agencies.Richard S.
El cliente no dejó un comentario.Anfernee A.
Staff at Lloyd's is second to none. It's not the closest U-Haul to downtown Wilmington but it's worth driving 5 extra miles just because their customer service is amazing. They have a large selection of moving vehicles and supplies and explained the return procedure fully. Five stars all the way!mary G.
El cliente no dejó un comentario.HENRY D.
El cliente no dejó un comentario.woody P.
The tire pressure monitoring system needs to be reset on the van I rented. I noticed the light when I checked the vehicle, and I checked the tires. Everything seemed okay and I did not notice a low tire. Other than that, the van ran well and was the perfect size for my needs.Alan S.
El cliente no dejó un comentario.Warren S.
Lloyds is very consistent in providing great service and a good selection of equipment.James F.
It just cost way to much.Robert H.
El cliente no dejó un comentario.Erik R.
great service done with a smileRoger G.
Keep doing as you have been.Lula C.
El cliente no dejó un comentario.Stephen W.
El cliente no dejó un comentario.RICHARD T.
El cliente no dejó un comentario.Don K.
Once a reservation is made maybe just a phone call confirming?Sherri G.
El cliente no dejó un comentario.Russell S.
No problems!William A.
El cliente no dejó un comentario.ROBERT C.
nothing! everything was communicated and done with professionalism!traci L.
El cliente no dejó un comentario.Crystal M.
El cliente no dejó un comentario.HENRY D.
Lloyd's were pricked up truck staff was friendly great serviceKevin B.
Excellent service provided!! Very pleased with our rental experience!DAPHNE T.
Keeping parked cars away from the trailers so that trailers are accessible for hookup so that the old angry lot attendant doesn't get confused and upset with customersMatthew R.
El cliente no dejó un comentario.Joseph O.
El cliente no dejó un comentario.Audra K.
El cliente no dejó un comentario.Steven B.
The contact person at the counter and on the phone were incredible I have been faced with a terrible long distance speedy safe tradition to another state and they were outstanding accommodating and comforting! I. The midst of a potential hurricane! KUDOS!!to all who assured me those days! I'm forever grateful for the piece of mind !Tammy D.
El cliente no dejó un comentario.leigh M.
friendly staff, quick check in and check out.Debra S.
The gentlemen at my pickup station were amazing, loaded my boxes and gave me a ride to my truck. 5 stars, and class acts for sure.Sheri A.
Very well runPaul D.
Professionals. Great experience. Will use them again and highly recommend to others!Todd M.
The van I rented was new, less than 10,000 miles, it was clean, ran well and there were no mechanical problems. Check in/out was very easy, especially since I had reserved the van on line. I will be back for any future needs.Alan S.
They have always been very helpfulJACK M.
Everything was very smooth and staff very pleasant.Dorothy P.
El cliente no dejó un comentario.Roy W.
Lloyds is the only place I will get Uhaul from. Great people, they crack me up every time I'm there. Very accommodating.Zachery B.
Such nice people! Very kind and accommodating :)Monica M.
El cliente no dejó un comentario.donna Y.
El cliente no dejó un comentario.william B.
El cliente no dejó un comentario.Caroline M.
Customer service was great.Charles D.
El cliente no dejó un comentario.todd A.
Stanley is awesome!John F.
El cliente no dejó un comentario.DAVID T.
El cliente no dejó un comentario.Lou B.
I go out of my way to rent from Lloyd's. Reasonable, efficient, clean vehicles, and they treat you like an actual customer. How refreshing.RICHARD G.
Always love Lloyd's! At the end of a long day of moving it was so nice to be able to quickly drop off the truck with no problems at all.Kristy F.
Very easy drop off. Large lot with plenty of turning room for inexperienced trailer renter. Met me at lot and checked me out and unhooked the trailer for me. Super Nice service!William B.
El cliente no dejó un comentario.Roland C.
El cliente no dejó un comentario.ROBERT F.
El cliente no dejó un comentario.Jo W.
Staff was friendly and professional. Thanks so much!Robert D.
The gentlemen at Lloyd's Rentals were very professional and friendly. As a woman I especially appreciated that no one asked if I had a man with me to drive the truck, etc. They have several trucks available at the time so I was able to rent a truck without a reservation. Pickup and drop-off were both quick and easy. Excellent service all the way around.Sarah N.
El cliente no dejó un comentario.PENNEY R.
They are always helpful and friendly, they suggest items when I pose questions to them and I have had nothing but positive experiences with this location!DAVID S.
El cliente no dejó un comentario.blake B.
Excellent service alwaysandrew K.
El cliente no dejó un comentario.Douglas M.
I am still waiting for my 2 Queen mattress plastic covers I purchased when making the reservation! Please advise or reimburse the $9.90. ¡Gracias!Robert B.
El cliente no dejó un comentario.RASHAD G.
Very helpful staff, friendly and helpful. He showed me how to strap, unstrap and use the trailerChristopher S.
El cliente no dejó un comentario.James K.
Service was great::-) would recommend hours be extended until 6:00 pm on Friday. thank you very much!Robert D.
El cliente no dejó un comentario.Gregory S.
El cliente no dejó un comentario.CHRISTOPHER E.
trailer was set up as a one way to Boone NC. We ended up bringing back due to drop off location 30 minutes away in the wrong direction. We tried to call and on hold with uhaul for over 30 minutes.southeast M.
Nothing. It all went well.HERBERT G.
El cliente no dejó un comentario.Tim B.
El cliente no dejó un comentario.Frank R.
El cliente no dejó un comentario.dan T.
Excellent serviceJENNIFER R.
Servicio al cliente de excelencia.Leonard B.
El cliente no dejó un comentario.Bob W.
El cliente no dejó un comentario.Randy M.
For the past several years I've been moving my daughter in out of dorms/apartments and have always used uhaul, but Lloyd's service was superb. Within three minutes I was out the door with a set of keys...efficiency at its best.Tim W.
Service great! Thank you!TIMOTHY B.
El cliente no dejó un comentario.JOHN W.
El cliente no dejó un comentario.Ronald S.
Easy peasy in and out. Knowledgeable and friendly folksGARY S.
El cliente no dejó un comentario.Steve W.