They had my reservation incorrect, I waited outside for almost 30 minutes, went to the front office area, and had to get another uhall. Not good. Lowell
Lowell F.
Customer Reviews for Little Sisters Truck Wash
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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this experience SUCKED! We were told on the phone to go to an address and put our code into the gate and just take our truck, that the check out and check in were all virtual. Well, that was a lie. We were also told the cost to rent would be $93. nope. told the 6 blankets were included in the "93." nope. We went to the address. There was NO SIGNAGE to suggest there was a U Haul rental. There was no gate. We happened to notice a U Haul truck behind Little Sister's Truck Wash. We asked around, and I found the woman running the truck wash office. When i pulled up the UHaul website, as I had been instructed to do on the phone, it required a password. What the heck???? No log on. I called the 800 number the woman gave me and was told the wait would be 40 minutes! The angel called her number, and I was able to complete the agreement on the phone with my CDL, etc. Drop off was somewhat more pleasant, However, the emailed contracts did not arrive in my inbox in a timely manner, so I finally got to read them while waiting to check the truck back in. That's when I read that I had just needlessly put $27 worth of gas in the tank! Shelle was a sweetheart at the Yucaipa drop off, and I honestly don't know what I would have done without the woman running the truck wash. HATE your electronic system!
JOAN D.Easiest rental I ever had
Jerry C.Little disorganized.
George Riley C.Excellent customer service. The lady attendant offered to walk through the entire return process.
Bassam A.Only 5/8 tank of gas. The truck need major servicing. It was a very rough ride with apparent transmission issues. The cashier at this location was excellent and helped us with your broken after-hours, 12:00 noon🤨, phone rental pick-up option. Without her help we would've been stuck!
FRANCINE D.They were confused when I wanted to drop and tried to send me to another location 5 miles away. After showing the text with the location address they accepted the truck and were very helpful
SCOTT M.Clean it before giving it out.
Ixtlipaktzin M.Truck is far from the office and office is confusing to get to as its around the front of the building. Also, the location we booked with a confirmed reservation sent us away as they didn't have our truck. So other location forced extra mileage on the truck
Faruk N.Great, quick service. Easy to return the truck.
Michael D.Staff was indifferent.
Paul J.The inside of the truck bed had sand and debris. I vacuumed it out prior to loading furniture. The transmission dropped into low gear at times and would not kick back out for a period. When it did this it caused a jerking motion, slowing the vehicle down more than necessary.
Dennis R.I was charged $50 for the dolly which I didn't use. The dolly was not tightened to the truck when I rent it.
Shuolin W.I did not care for driving around the 18 wheelers, and the office parking was tiny and full. Poor signage for directing u haul customers.
Tim S.Very helpful and excellent customer service. Small yet did everything they could and even upgraded our ride!!!
Patricia S.It was closed the two days I went there, even though I was told it was open and the truck was due back on that day and time. Also it was a truck wash with no signs for UHaul! No key drop box and the lady from truck wash was grumpy. I'd give this a MINUS 5 stars if possible. A terrible experience after a cross country move!
JO ANN P.They need a bigger sign out front. We drove past it several times because nothing about the place said U haul location.
Mel C.Definitely will recommend very convenient to pick up, the truck was excellent and very clean, excellent miles per gallon, i love it.
Margarita G.Your review questions are too narrow in scope. Yes, No and Not Applicable are too limiting. I am not sure a “truck wash†can be described as “clean and invitingâ€. I would describe it as adequate.
Mary C.These people are actually great. Prior to coming here we had a truck reserved at another location, we arrived within the advertising business hours. When we arrived there was no one there to help us, I called the telephone number and the woman answered, she said she was headed to Los Angeles to get away and she could help us. We were stuck without a truck you can only imagine how he felt. Fortunately after being on hold for about 15 minutes through the corporate service, someone was able to help us and direct us to this facility. Again, the information that we were given was not correct but the woman working here was kind and able to help.
Joseph B.Registered in line but it still took over 30-40 minutes to get truck. Lots of computer problems!!
Edward C.Final bill is incorrect and UHaul has not remedied the problem even after being in touch withnregional manager, I have been overcharged well over $100. I will takebthis to small claims court and it will cost the corporation more than the money I'm owed. The customer service skills were non-existent and rude. Employees can't do basic math. My final bill wasnt itemized and they couldn't explain the charges. I will give a negative review on Yelp and Google reviews as well. Teriibls experience with Uhaul during a time of great stress - moving an entire household from one end of the state to another.
CORINA L.Bad experience they over charged me and fixed it then charged the right price so they charged me twice and I have received my money back
landen M.All good.
Bernie H.Accept cash for overages and offer a wider selection of sundries for customers to purchase. Also the lack of parking for dropping off trucks and customer parking needs to be addressed.
Steven B.It's a very odd location and feels a little unsafe in the back of the facility.
Tiffany B.The gal was quick and efficient. Answered all my questions.
Eleanor C.Very professional staff.
Jay M.The woman who checked in my vehicle was professional and thorough even though she was clearly busy and had a lot going on when I arrived to turn in the truck. I really appreciated that! Parking was a problem and could have been a big problem, had I not been able to park behind (what looked like} a company vehicle. Otherwise, a-okay!
joan B.I don't think someone should be charge for a whole day when they return a truck five hours late
Vivianna V.Clean and wash the truck before renting to the next person. The whole truck was covered with bugs and the back of the truck was not cleaned out.
Robert G.Customer service was awesome! It was my first time driving a Uhaul and the front desk attendant was super helpful and made the whole process easy breezy!
Luisa O.Big trucks in way but stafff very accommodating and nice
Jane B.Reserved online and picked it up without any problems. The girl helping us was very polite and helpful.
Rhonda S.Their office was ok, but the three women at the office couldn't figure out our order, told us to pull around back and someone would be by to help us, they never came. Also, worst of all, someone had gone out along side of one of the vehicles and took a dump! It had been there for awhile and been run over with a truck and stepped in...this was a terrible place to go!
LARRY B.Interior of truck was not clean and blankets were not folded and just in a pile.
Matt S.Just confusion about the 10 ft truck having a ramp, I was told it did. I have a bad knee so it was hard loading and unloading with my bad knee and no ramp. Other than that everything was great!
KARRIE S.The employee that helped me was extremely nice and professional. Bonus or pay raise should be discussed if not already
Justin B.The representative did not check to make sure the door latch was operable; ended up causing us a two hour delay for departure once we loaded the truck.
Amir A.Very helpful with getting me going, I will tell everyone to use them.
Milburn S.Nice and friendly service
Edward P.Young lady still took care of me even though the U-Haul was technically closed. This is the kind of customer service that rocks!
MIKE S.Agent was quite knowledgeable and helpful. Gracias.
stewart U.Great personnel
Russel M.Quick and easy....will look forward to our next meeting in June!!!
Dennis D C.The girl working the desk when we picked up the truck didn't even ask if I wanted to purchase insurance coverage she just automatically added it to my bill. Secondly she gave us wrong information about when we could drop it off then when we did later that day the girl working said she didn't deal with uhaul and we should of used the mobile app w a horrible attitude. To top it off when I called the following morning to correct my bill the girl working said there was nothing she could do and to call another number. Very unprofessional and upsetting that things were charged to my bill unknowingly. Not happy!!!
Elisabeth M.Used this location in past always very helpful, friendly and professional staff Thank you
Chester P.keep up the good work!
Wanda K.Gracias
leonardo T.The truck that we rented had so many problems and stalled on us several times costing us money and time.
Damon D.Original reservation was at Ramon Rd UHaul. Hey were absolutely awful, uncooperative and caused me additional inconvenience and costs. They could have cared less. I strongly recommend that no one use this facility.
Kent S.No, because it is too far from Palm Springs, when paying ninety- nine cents a mile. The distance is the problem. However, the service was great, friendly and knowledgeable.
Pamela M M.Very helpful and considerate!
liz B.when i called the girl had no clue about the truck having a ramp built into the 15ft truck she had to put me on hold for 5 mins. when i got there the whole process took over 20mins, she did not know really what she was doing she asked me if i wanted the insurance but i said no so the first contract she printed had the insurance on it and that took several mins to fix she had to call so one to help her. when i brought the truck back the new girl that checked me in said the truck was still there and never lefted the business go figure. she did not call any one to go look at the truck for the mileage and gas or any damages to the truck. i estimated the mileage when i checked out the truck at 40miles. i told the girl the new mieage but she did not seem to care or knew what to do to adjust my bill for the extra miles which was a difference of about 15 miles. so i was charged 67.41 thinking this is what the final bill was that i would be charged, then this morning i had a email and new bill stating the new charges which included the extra miles and 4 gals of gas at 21$. they looked at the truck this morning instead of when i checked it in. i had to call and talk to the manager and she had to go back and look at the gas gauge and she credited me for the gas. the whole process was so unprofessional and both girls were so confused on the process of checking out the truck and checking it in. i will not return here again. i rented at a different uhaul place which was not that great either next time i will use ryder truck rentals for sure
MARTIN T.Difficult to find as part of other business
Joel G.Rental agent was very helpful, professional and courteous.
Steve B.It took over 10 minutes for the one guy who handles the Uhaul trucks to come up to the front office to help me. He was very slow and when the bill showed up, it had put in charge for 2 days because I came in an hour earlier than I had planned (the Uhaul rep who made the reservation told me I could go in earlier). He thought this was a single day rate and tried to charge me this. If I had not threatened to walk out, he would not have called Uhaul to check on this. He also did not ask me if I waned insurance, he just put it on there. I had to question what the charge was. And He only stayed until 4pm--said no one else would be able to deal with my return after 4pm, so I'd have to have the lady the next day deal with the return. I did return it at 4:10 and there was a lady there who processed the return. This guy is terrible.
patrice A.Customer service was horrible. They were extremely slow in doing everything, unappreciative of my time. Seemed to only care about talking between themselves.it took about 45 minutes to check in my rental. Entirely too long messed the remainder of my day up had to reschedule my remaining appointments. This location needs to learn from another store how things should be done. Charged me for to many miles. My total mileage for use of the truck which I calculated the night before and should of been 27 miles but I went over about 10 miles , so how does that equal 85 miles? I don't get it. Never going there again nor recommending. This place is a joke
Jajuan M.Got there. Told the we had rented a truck. Person said truck was not there and sent us to another location in the area (where they sell supplies for horses). That second place was very helpful. They looked it up online and sent us back. At the Little Sisters Truck wash they realized that the truck was in deed there. I then asked for drop off at -Haul Moving & Storage of Cathedral City (Ramon). He said he could change it in the computer. When I dropped it off at Ramon, they said the change wasn't in the system.
Johannes R.This was the first time I have not had a great U Haul experience! I reserved the truck for 3:30 PM and arrived before then. I was in there over half hour trying to get checked in. When I finally received the key the truck they told me to take did not match the truck, so I had to wait another 10 minutes till they could locate the right truck. They could not give me any printed contract which they emailed to me.  The truck was filthy and no one apparently had checked in from the previous renter. I have always swept or blown out the trucks before I return them. I swept it out but was not pleased and surprised that a commercial truck wash would not have cleaned the U Haul before renting it again. When I returned it the next day around 2:30 PM the attendant told me I was being charged a late charge for returning the truck late. I have always returned the trucks on time and have never had a problem.  I will not use this location to rent a U Haul ever again. If I get charged a bogus late charge I will no longer be a U Haul customer. This was the only time I have ever been disappointed with U Haul!  I called Customer Service yesterday to speak with a rep but after I was on hold for over 10 minutes I hung up.  Robin Coulson ShupeÂ
Robin C.