El cliente no dejó un comentario.Gerardo M.
Customer Reviews for Little Deetailing Auto Spa Inc
(Distribuidor de U-Haul del vecindario)
Chicago, IL 60612
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 9 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 5/22/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
This location is in one of the WORST parts of town. I specifically did NOT choose this location when booking online. When I recieved the call back that evening, "all locations except this one" were out of 20ft trucks. Go figure. Upon arrival to this sketch "UHaul" provider, there were several people in the middle of the street in front of the location soliciting folks to buy drugs and 2 other men approached my vehicle asking for money. I did the online check-in and tried to enter the truck using the app - apparently this location doesn't have this service. SO WHY GIVE THE OPTION FOR PHONE CHECK IN?! The UHaul vehicle was very badly dented on the exterior, the keys did not have a key for the Matlock on the truck door, the fuel tank was on E (dash showed 26 miles left to empty), the acceleration on the truck was extremely slow (RPM's exceedingly high with every acceleration to get going no matter how slow you pressed the pedal) and when I called UHaul customer service I waited over an HOUR on hold, called back to request a call-back to me, waited another 45 minutes before giving up. Uhaul is a terrible truck service !!!!Britney S.
El cliente no dejó un comentario.Michael P.
El cliente no dejó un comentario.Rasheed T.
The rental experience was simple & fast.Latanzie S.
El cliente no dejó un comentario.James T.
El cliente no dejó un comentario.Jenna F.
There was 12 miles on gas when I first got in the truck also there rates are to high rather got to uhaul company not a side company.Eddie C.
From beginning to end. I understand this UHAUL is based inside some sort of auto shop/car wash but the actual part servicing UHAUL customers looked as if I had walked into a bedroom. I felt completely uncomfortable and thought that was extremely unprofessional. Neither of the employees had proper uniform, just a sweater and jogging pants that were rather revealing. They had the show â€œCheatersâ€ on the screen and could barely process me without constantly watching the television. I was appalled at the unprofessionalism. Usually, when picking up a rental, I receive a paper copy of my receipt with the rental's information and an offer for a â€œwalk aroundâ€ so I, individually, or I and an employee could check for a discuss any damages to the vehicle. That did not happen. The employee, who never shared his name, left the keys in the ignition running while I was still inside the store even after having asked for the keys to simply be handed to me. I felt this was the most unprofessional and uncomfortable experience at a UHAUL rental site. I will never return, nor will I recommend anyone to this location. I would rate zero stars if possible.Analeza W.
El cliente no dejó un comentario.harlan L.
I reserved a truck in a different location closer by my and it changed without notice like an email, text or call. When I opened the app to check the information to pick up the truck literally 15min before I found out it changed for another location that is in a part of the town that I'm not familiar with and it can be dangerous for someone that is not from Chicago, like me. It was a little frustrating because the app wasn't working well and I had to call costume service, but in the end I got the truck. Next time I'll double check the location and make sure it doesn't change the pick up and drop off.Patrick A.
El cliente no dejó un comentario.charlene H.
El cliente no dejó un comentario.beverly W.
El cliente no dejó un comentario.GERARD M.
El cliente no dejó un comentario.James T.
El cliente no dejó un comentario.Nichole M.
Make sure tank is filled and oil is changed !!Tariq W.
El cliente no dejó un comentario.MACK M.
I called to reserve a 10' truck, when I get there I was in and out in 10 minutes, and returning the truck was even easier.deangelo W.
Highly recommend this location I was very impressed with there customer service skills they did an excellent job. I needed a van asap & I was recommended this location and I wasn't disappointed they have a drop off box which was very convenient. I will definitely recommend to friend & family.Mary O.
No organization or communication at this location. I walked in & had to wait 15 min just to get my key while the guys there finished washing a car. (AFTER already checking in online) Also, truck was parked in a lot of snow & it was almost impossible to drive out of parking spot upon pickup.Tamara T.
El cliente no dejó un comentario.tiny G.
El cliente no dejó un comentario.Jaerelle W.
Truck had no gas, old truck and it almost died on me multiple times, office was horrible. Also, you changed the location of the pickup. Nobody let me know. When I asked them where it was they sent me to 2 other locations and they told me they couldn't help. They refused to give me your customer service number even. How they don't have it is beyond me. Your company really sucks. If not for the South Loop location when I called them and she actually told me where it was at, I never would have found it. Thank god for one location out of 5.Daniel C.
I was over charged for the mileage, and the person wasn't there when I made it, we did everything over the phoneDarrell B.
Rear door latch was not operational on the trailerTimothy C.
Great customer service very pleasant to work witheric W.
El cliente no dejó un comentario.Jourdan B.
Staff and service was good and will use their services againSharon G.
El cliente no dejó un comentario.VICTOR B.
Uhaul was clean and ran perfect, the owner was respectful and kind. This will be the only uhaul place i use.Calvin W.
El cliente no dejó un comentario.sandra W.
El cliente no dejó un comentario.Miles A.
El cliente no dejó un comentario.Matthew T.
El cliente no dejó un comentario.Jessica A.
No one was there at our appointment time. Finally after two calls to UHaul (UHaul dripped the first call), someone called us and we finally got the keys. The truck was dirty outside and inside the box. And the fuel was almost empty - 30 miles to empty.Joseph L.
El cliente no dejó un comentario.Darrell W.
Easy drop off but not much parking for the size of truck we had. We were glad there was someone there to help with the key return as this part of the city was not the best location.Benjamin D.
El cliente no dejó un comentario.George A.
El cliente no dejó un comentario.Thoits H.
El cliente no dejó un comentario.Natesha M.
Great staff and place of business!!! Thanks again!Michael D.
El cliente no dejó un comentario.SHANICE B.
El cliente no dejó un comentario.Tracy K.
Great service at this locationDavishia G.
little D, was good and efficient. nice guy. easy dropoffmark M.
El cliente no dejó un comentario.Drew A.
El cliente no dejó un comentario.Sam R.
El cliente no dejó un comentario.steven W.
El cliente no dejó un comentario.Sapphire G.
El cliente no dejó un comentario.Noah S.
El cliente no dejó un comentario.Ludivina M.
My experiences was great and I will continue to rent from this locationalbert M.
El cliente no dejó un comentario.Alexei K.
Very nice staff and professional!!!Eric R.
El cliente no dejó un comentario.Nashonda S.
El cliente no dejó un comentario.WARD C.
El cliente no dejó un comentario.WARD C.
El cliente no dejó un comentario.Damarius P.
El cliente no dejó un comentario.Shamek B.
El cliente no dejó un comentario.courthey G.
Excellent service, again. Thanks!Joseph B.
El cliente no dejó un comentario.Daniel B.
El cliente no dejó un comentario.CRISTINA L.
El cliente no dejó un comentario.Nekia W.
The owner was very nice and helpful. Renting and returning was easy And I'd definitely recommend this location.MIRACLE S.
Have more trucks availabledanny T.
They overcharged me because they didn't update there system from the last person who used it! I was over charged for gas and mileage by over 5 times the mileage I went unbelievable will never move with uhaul again!Rafael R.
El cliente no dejó un comentario.Lakisha C.
El cliente no dejó un comentario.Maurice J.
Mr. D. Brown was very courteous and explained all the details to my satisfaction and look forward to doing business with him in the future and will definitely recommend againSharon G.
The pick up was handled over the phone, with no one noting mileage or gas levels. I took pictures on my phone to make sure I had a reference. Upon return, the mileage and gas again was not notedâ€"which may explain the initial $200 overcharge. I emailed the location and was sent a new receipt, but the refund was noted as "cash refund", which I have yet to receive. My overcharge has not been refunded. I have been on the phone with UHAUL numerous times and they have emailed the franchisee and regional manager, but I still have yet to receive ANY COMMUNICATION FROM EITHER or the refund of the overcharge. I am still waiting to receive the refund.Lindsay W.
Although the owner of the business was great and his customer service was superb, my issue was not with him nor was it with the truck. My issue was with Uhaul. I scheduled the appointment at the time I needed the truck, but my truck wasn't ready and the location wasn't open. I scheduled the appointment for a mobile check in, because it showed that the location wasn't open until 9, however the location wasn't set up with a lockbox for a mobile check in. When I called, I was transferred from person to person and that wasn't explained to me until I had been waiting almost an hour. On the website it said that there was a $50 guarantee for this location that my truck would be ready for my scheduled time, however, nothing was taken off my bill. I had never been disappointed with Uhaul like this before.Octavia B.
El cliente no dejó un comentario.Keshita W.
Keep doing what you are doing, great job!Yvette T.
Very personable, professional & effecient! Quick & easy to return vehicle with no hassle or hold upPatricia M.
El cliente no dejó un comentario.Nancy M.
Upon my return I was shown where to park in a vacant lot that I could only enter by driving over the sidewalk. I turned in the keys around 4:00 Monday and was told I would receive a receipt in my email. After I didn't get a receipt I called this evening to find that the return was not processed until 7pm today. I should've did the online return but was in a hurry to drive back to St. Louis. Overall there seems to be a lack of standards at some of these franchises and it's frustrating. Never again. I expect a refund for the overcharge.KRISTAN J.
My rental was broken drown while I was moving and I was stranded for over 4 hours in an alley until a tow truck took me to my moving location. Now I'm being charged for a broken down truck and hours in a alley where my life was in danger. I think that I should receive a full refund.curtis S.
We had to drive off-road to get into the lot to return. No clear entrance or driveway.MELISSA R.
El cliente no dejó un comentario.DIMITAR T.
El cliente no dejó un comentario.kymyatta I.
first of all i had an 11am scheduled pickup. i arrived the the uhual representative was not there. i had to do the pick up over the phone. then i had to send pictures of mileage. truck had half a quart of gas. I did not drive out of there until 11:30am and they wanted the truck by 3pm charged me 4 hours when i only used it for 3 1/2 hours. i put gas in. truck was at two quarts. there was no reimbursement for extra gas i put. i showed him the receipt. he did not care to look at it. third i was over charged truck was 20 + insurance 14 + about 75 that is 109 and with taxes about 119 i was dcharged 146PEDRO M.
App/mobile pick up makes no sense. Why would I upload the information the night before, then have to do the same thing right before the reservation? Why does my profile need to be verified every time I reserve, and why is it done AFTER the reservation begins? Why aren't the U-hauls cleaned before and after each use, especially in COVID times? Couldn't be more disappointed. The application is also broken - when trying to submit photos, the app doesn't allow you to attach the evidence to prove the rental is not in good condition. I had to record everything on my phone in case something gets brought up later(Odometer, gas, etc). Really need a complete overhaul of your app, as well as the compliance.Tatsuya T.
El cliente no dejó un comentario.Anita W.
It was great to have the pleasure of dealing with the guy who rented the truck great business performance.anika K.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.Michael M.
Terrible, the truck was empty I had no gas. I was supposed to be able to do mobile pick up that didn't work I had to wait 20 minutes for some guy to show up and give me a keyJASON S.
El cliente no dejó un comentario.Xue Mei Y.
The process went very smoothly.Dawnee C.
Everything was fine they were nice and very courteous I will returnLakeshia L.
When I came in I found out that my reservation had been scheduled for a later time and double booked and was told that there was no truck available for me. Needless to say I was very upset. However, the owner of the establishment had a truck that wasn't scheduled to go out until later that day and he graciously offered to let me get that one provided I returned it before it's scheduled rental. I really applaud the great service and flexibility. He went out of his way to help me out. I really wish more people were like him.Latasha J.
El cliente no dejó un comentario.Doug S.
El cliente no dejó un comentario.Istokhor I.
El cliente no dejó un comentario.Travis B.
Dee was amazing. Great customer service. I had a little bit of difficulty finding the office upon arrival, but I should've called. A gentleman guided me in the right direction. I saw some inappropriate reviews about this place, but there is no reason to be uncomfortable. Dee's good people.mesilla S.
Brown was very nice at waiting for me to pick up the truck. The complaint I have is that the truck was delivered until 9pm when i requested at 630Pm. This was due to the facility not having the truck as another customer brought it until 9pm.Jorge G.
El cliente no dejó un comentario.Priscilla S.
I would recommend if a friend wanted to use this location because it was close to their home but the truck smelled like a dead body had been in there. Who is responsible for making sure the trucks are clean. We placed mattresses in that truck. I would think that the trucks would be cleaned regularly to prevent the spread of germs especially during COVID-19.Jacquenette T.
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