Customer Reviews for Lincoln RV Auto & Boat Storage
(U-Haul Neighborhood Dealer)

85 reviews

2255 NW 12th St   Lincoln, NE 68521
(South of Caseys and Abelardos)

(402) 465-0351

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/4/2024: Closed

Services at this Location:

Contact Us

(402) 465-0351

2255 NW 12th St
Lincoln, NE 68521
(South of Caseys and Abelardos)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/4/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The gentleman was very nice and helpful.

dodie b 
Rating:
5.0

Customer did not leave a comment.

kaitlynn s 
Rating:
5.0

Customer did not leave a comment.

Adam S 
Rating:
5.0

Customer did not leave a comment.

Larry L 
Rating:
5.0

I made my reservation at 10 am. I arrived at 9:45 am. I walked up to the entrance to enter at 10 am, but saw a sign on the door that said the business didn't open until 11 am. The website said they opened at 10 am and I was allowed to make my reservation at 10 am. The opening time should be changed on the website.

Ted R 
Rating:
5.0

I had no issues, I only needed a truck for a one day rental. But all went well and the lady was very helpful on all accounts.

William D 
Rating:
5.0

Customer did not leave a comment.

Irma M 
Rating:
5.0

Had a great moving experience! Customer service was top notch! Would definitely use they services again!

Stacie B 
Rating:
5.0

Great customer service every one was happy and willing to help and go up and above most places I've rented uhauls from next time i will go back to that location was very pleased with everyone there

GEORGE N 
Rating:
4.0

Samantha worked with me to figure out issues i was having with billing and was super kind and helpful!

Kyle B 
Rating:
5.0

Customer did not leave a comment.

travis g 
Rating:
4.0

Customer did not leave a comment.

Rod F 
Rating:
4.0

No issues here, other than it was not my requested drop off location, which was several miles away and therefore somewhat less convenient. It was changed to this location via text message after I picked up the equipment.

Bruce M 
Rating:
5.0

The lady was very nice to deal with the process was very quick and it was great easy access right off the interstate for me.

David L 
Rating:
5.0

Customer did not leave a comment.

Kolt H 
Rating:
5.0

Customer did not leave a comment.

Erick Z 
Rating:
5.0

I would like to have been able to contact the local dealer instead of going through the corporate call center. I had questions that don't could not be answered on the website. Also when I called and all reps were busy I was asked if I would like a call back. I did the call back and when they called back I had to hold 3 minutes to get in line for a rep and then had to wait several mins after that.

Brad P 
Rating:
5.0

I returned the trailer early and was treated fantastic !! Highly recommend this location for your rental needs

Kevin H 
Rating:
5.0

Customer did not leave a comment.

Bryan B 
Rating:
5.0

License plate was expired with an expiration date of 6 weeks prior. We didn’t realize it until we were on the road. Lights also did not work. Brake and turn signal lights worked, but for night driving there were no lights that were constantly on. She did check the lights before we left and said they were fine.

Robert F 
Rating:
5.0

The attendant was very helpful and reviewed all equipment function and usage. Assisted in loading the vehicle onto the car carrier and confirmed that vehicle was secure.

Hoyt C 
Rating:
5.0

Customer did not leave a comment.

Jim R 
Rating:
3.0

Customer did not leave a comment.

Tyolynn L 
Rating:
5.0

Same as above.

Kimm G 
Rating:
4.0

Customer did not leave a comment.

Denise B 
Rating:
1.0

Dropped off after hours a clean truck with more gas than I when I picked it up. The app dodnt work for drop off and their lockbox lock was broke and full of other junk so I could barely fit the key in the box. Couldn't lock it to no fault of my own. Left a clean truck and I see that they charged me for some bs after hours charge and cleaning fees. Scam location just trying to squeeze extra money out of people.

Kristina M 
Rating:
5.0

Customer did not leave a comment.

Olivia M 
Rating:
5.0

Stephanie went above and beyond to accommodate me on this reservation! She was friendly, knowledgeable and efficient when handling this contract! I would definitely recommend this location to anyone needing equipment. Thank you!

LENORA A 
Rating:
5.0

Customer did not leave a comment.

John W 
Rating:
1.0

Trailer was dirty. Lady was nice but refused to help me look for my license.

Tyler B 
Rating:
3.0

Customer did not leave a comment.

Amy T 
Rating:
5.0

Samantha was extremely friendly and helpful. Would definitely recommend to a friend!

Matthew D 
Rating:
5.0

This was the best experience I’ve ever had renting from uhaul Stephanie was awesome totally rent from her again

Teresa C 
Rating:
5.0

Customer did not leave a comment.

anthony m 
Rating:
5.0

Great personal service and knowledge of equipment is great

Dennis K 
Rating:
5.0

Customer did not leave a comment.

Nicholas W 
Rating:
5.0

Customer did not leave a comment.

Judson C 
Rating:
5.0

Customer did not leave a comment.

Michael R 
Rating:
5.0

Samantha was awesome!! Very helpful and personable. Made it very easy to work with her. Will recommend this location to friends and family..

Theresa O 
Rating:
5.0

Customer did not leave a comment.

Linda H 
Rating:
5.0

Customer did not leave a comment.

TIFFANY M 
Rating:
4.0

The vehicle was in a bad condition and needs wheel alignment and mainly felt like there was no shock absorbers at all. It was a bumpy throughout the trip.

Laxminath G 
Rating:
5.0

Yes, the young gal who helped me was so friendly and helped me with the rental equipment going above and beyond to help me back it up.

Starlight C 
Rating:
4.0

Customer did not leave a comment.

Sofia Q 
Rating:
5.0

Customer did not leave a comment.

Brian S 
Rating:
5.0

Customer did not leave a comment.

Michael Y 
Rating:
5.0

Customer did not leave a comment.

PAUL K 
Rating:
1.0

Customer service on this whole thing was awful and my 45$ reservation turned into a 155$ bill because you guys are a bunch of crooks and overcharged every way you could. I didn't ask for coverage. I had a 24hour rental and returned it by the time my text said I needed too

TIMOTHY M 
Rating:
5.0

The staff were all wonderful and helped get everything squared away! They are great!

Hope G 
Rating:
5.0

Customer did not leave a comment.

Kraig W 
Rating:
5.0

Nothing I could see! Was in and out and the lady that helped me was great!

Adam S 
Rating:
5.0

The associate was very helpful and very friendly, great atmosphere!

Kendrah G 
Rating:
4.0

Customer did not leave a comment.

SANTANA D 
Rating:
5.0

Samantha was very helpful, great to work with and I would recommend her to anybody.

Lisa N 
Rating:
5.0

Customer did not leave a comment.

Anthony P 
Rating:
5.0

Customer did not leave a comment.

seth A 
Rating:
5.0

Customer did not leave a comment.

Wilbert Q 
Rating:
5.0

Impressed with the manager—very personable and helpful.

Larry P 
Rating:
5.0

Customer did not leave a comment.

Willie Q 
Rating:
4.0

Customer did not leave a comment.

Dennis H 
Rating:
5.0

Customer did not leave a comment.

Logan S 
Rating:
5.0

Samantha is awesome to work with!

William S 
Rating:
3.0

I overestimated the amount of gas needed. I filled and drooped it off with 1/2 a tank extra. I was told you do not rebate for gas. You charge if it's dropped off with less gas, but don't refund if it is dropped off with extra. This is a policy that shows very poor customer service and takes advantage of a mistake by the customer. It ruined what was overall good experience.

Corey S 
Rating:
1.0

Actually have someone there to physically help with check out and etc She wasn't there at all, never even saw her Did everything via phone Location near 27 Fletcher was fabulous though esp David!!!!!

Timothy J 
Rating:
5.0

Everything was perfect and the facility was very clean and new!

KEVIN P 
Rating:
5.0

Sam at the Lincoln RV Auto and Boat Storage was perfect and so helpful. BUT every single UHAUL employee I had to deal with was unhelpful. UHAUL needs to fix which moving companies they work with to provide better services. There is NO reason a ubox should be six days late!

Andrea S 
Rating:
3.0

Truck was not cleaned out prior to rental. I was told she would knock $5 off each day (2 days total $10). Didn’t happened. Then when my daughter returned the truck The lady wanted to argue with her about a cash payment. You took my debit card And pre held the funds before I even left in the truck After multiple times repeating my name. The worker realizes she is looking at the wrong rental agreement and apologized. I get my final bill and no discount given

HELEN G 
Rating:
5.0

Customer did not leave a comment.

Jessica L 
Rating:
5.0

Was the best rep that I have met in the Lincoln area. She has been so great to work with. She will be my goto person for anything U-Haul that I need going forward.

William S 
Rating:
5.0

Customer did not leave a comment.

Mitch O 
Rating:
5.0

Customer did not leave a comment.

GERALD H 
Rating:
5.0

The instructions to get there are not the best and seem to reroute to the wrong places!

Samantha O 
Rating:
5.0

Customer did not leave a comment.

EDWARD C 
Rating:
5.0

Our trailer has bees/wasps. Made for an interesting experience. I realize this cannot always be prevented, not sure what measures can be taken.

CHARLES B 
Rating:
5.0

Customer did not leave a comment.

Zane F 
Rating:
5.0

Pick up and drop of were super smooth and the customer service was excellent!

Kamryn S 
Rating:
5.0

Exceptional service. Highly recommend!

Michael M 
Rating:
5.0

Horrible experience. They didn’t ship my things when they supposedly sent an email telling me they did. My things arrive 5 days late after the guaranteed arrival. I kept calling customer service to ask them what happened and where my things were but they couldn’t seem to give me an answer. Definitely won’t be using U-Box again.

Celeste G 
Rating:
5.0

Was a pleasure to work with and very accommodating. Would rent from here again. Thank you

DAVID H 
Rating:
5.0

I really can't think of a thing, Samantha was great to work with.

Gary H 
Rating:
5.0

Customer did not leave a comment.

Judy T 
Rating:
5.0

Customer did not leave a comment.

Paula R 
Rating:
5.0

Will use this location again.

jenny d 
Rating:
2.0

Check engine light was on but they said don’t worry about it. Didn’t choose location, UHaul changed reservation to use this one.

David M 
Rating:
4.0

Customer did not leave a comment.

Stuart B 
No reviews have been submitted for this location.

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