Customer Reviews for Lil General Store
(U-Haul Neighborhood Dealer)

48 comentarios

8 Country Club Rd   Sanford, ME 04073

(207) 459-7371

Horario de oficina

  • Mon-Sat: 10:30 am–7 pm
  • Sun: Closed

Servicios en esta ubicación:

Contáctanos

(207) 459-7371

8 Country Club Rd
Sanford, ME 04073

Servicios en esta ubicación:

Horario de oficina

  • Mon-Sat: 10:30 am–7 pm
  • Sun: Closed
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I rented a 15' truck and when I got there they didn't have one. I had to get a van which was not big enough for the job so I have to go back again and get the items left behind. The man at the counter was wonderful and I truly felt bad for him. I will for now on use Penske. Also I was overpriced as I got a van and not a truck.

KAREN B 
Clasificación:
4.0

El cliente no dejó un comentario.

BRIAN G 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell P 
Clasificación:
5.0

The only issue I had was that the appliance dolly was broken (I didn't notice until I moved it later in the day), but since I didn't end up needing to use it, that wasn't a big deal. If I had needed to use it I would have been able to go back to the Lil General Store and swap it out.

WILLIAM G 
Clasificación:
5.0

El cliente no dejó un comentario.

Jill G 
Clasificación:
5.0

People were friendly but were very confused that the truck and trailer i rented were being dropped off there

CHRISTIAN S 
Clasificación:
5.0

Smooth transaction. We needed to extend our time we had the U-Haul and they were very helpful.

ERIC B 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL O 
Clasificación:
3.0

Make it easier to do mobile rental

Scott O 
Clasificación:
5.0

Everything is good overall

PATRICK C 
Clasificación:
3.0

Try meet the costumer request pickup truck from the place he want and don’t send him the another location

MOHANND E 
Clasificación:
5.0

El cliente no dejó un comentario.

Corey C 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSE S 
Clasificación:
5.0

We were given the wrong address by uhaul to drop off the truck and we had to find this drop off. He was very helpful. Then we got charged for extra miles and it was uhauls fault!

Sandra P 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID B 
Clasificación:
5.0

Beautiful experience

Derke G 
Clasificación:
5.0

Phil was professional & efficient!

Guy E 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelby S 
Clasificación:
1.0

my husband was stuck trying to get the truck. he called Haul and was told they would call right back and they never did. than you called again and was put on hold. he waited there for 90 minutes with no assistance. I was able to figure it out from home. I called two days and one day before the reservation to make sure everything would be all set and they said there would be no problem with my husband picking up the truck but there was.

Brian G 
Clasificación:
5.0

Nothing! Very helpful and nice. Couldn't ask for better. I have already told people to stop there if they ever need a truck.

Patrick K 
Clasificación:
3.0

I was confused by their website which said they were only open on Thursdays and I wanted to return it on Friday other than that just dropped it off. Dropped the keys and left piece of cake.

Paul J 
Clasificación:
1.0

This entire experience was bullshit. First off they did not have the 10' truck we reserved at our pick up time and refused to honor the $50 off that is posted all over your website for not having the truck when you arrive. We were given a beat up 15' that the door wouldn't even close all the way. We had the truck reserved until 1pm the next day and returned it at 1030 in the morning the next. They were not open and we were never told that the location would be closed that Sunday. They charged us a $20 after hours fee. The truck was completely clean, we swept it out before we returned it and they charged us a $25 cleaning fee. The truck had 5/16 of a tank of gas when we picked it up. We filled it back to 5/16 at the gas station THAT SHARES A PARKING LOT WITH THE LOCATION. They said it was only at 1/4 tank and charged us $8.08 for 2 gallons of gas. We were also extremely careful not to touch the dolly that came with the truck and was bolted to and tagged to the truck, we never used it but they charged us $7.00 for the dolly that was attached to the truck and we never used. I have my own appliance dolly so I have no reason to use the little one that was in there. It's quite funny that all of these inspection based charges, like the cleaning fee, and gas, and dolly all happened when we were not the to call them out. This was the worst experience I've ever had with U-Haul and I will be contacting corporate to get these bogus charges removed ASAP as well as switching all of my business in the future to budget or Penske.

Chris P 
Clasificación:
5.0

It was made so easy to drop off the truck. Gracias

Jacqueline P 
Clasificación:
2.0

App did not work on Android. Had to re-download on iPhone. Required way too many pictures and hoops to jump through. Got spammed with repeated offers for services that I already declined. When app failed, could not reach customer service due to long wait times. Won't use this company again

Paul A 
Clasificación:
5.0

El cliente no dejó un comentario.

John F 
Clasificación:
4.0

El cliente no dejó un comentario.

Percy C 
Clasificación:
3.0

El cliente no dejó un comentario.

Kirby P 
Clasificación:
3.0

El cliente no dejó un comentario.

Wansley D 
Clasificación:
4.0

The mobile check in and out takes longer than the recommended 10 mins.

Kyle G 
Clasificación:
5.0

The location and owner were great. The Uhaul app however is absolutely horrendous. Whomever designed it should definitely be fired. Worst experience renting ever. I will gladly wait in a line over using that app again.

John D 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth T 
Clasificación:
5.0

so.. I had a rental reserved at another location for 6pm only to find they closed at 4:30- with no prior notice. The Lil General store did a great job of renting me something much bigger (but it was all he had) for me to accomplish the move. The truck was in need of some maintenance - it ran ok.. but drove horribly. I paid extra for a truck too big for the job. At least the gentleman at the Lil General Store was wonderful in helping me.

Kathleen H 
Clasificación:
3.0

Difficult corner, but the service is excellent and the equipment quite clean and safe.

john f 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanna I 
Clasificación:
5.0

The gentleman who runs the store is very helpful, friendly and willing to make the customer satisfied when scheduling reservations. He will go out of his way to find a specific sized truck if he doesn't have one. I highly recommend this location to rent from.

JASON H 
Clasificación:
5.0

Everything is great just keep doing what your doing

Jeanna I 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanna I 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina C 
Clasificación:
5.0

El cliente no dejó un comentario.

dale j 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda C 
Clasificación:
4.0

all went smoothly

Jay A 
Clasificación:
5.0

Dave was great. The process was easy.

Anthony R 
Clasificación:
5.0

El cliente no dejó un comentario.

Percy C 
Clasificación:
5.0

Easy transaction and great people!

Todd D 
Clasificación:
3.0

El cliente no dejó un comentario.

Lindsay T 
Clasificación:
5.0

El cliente no dejó un comentario.

kyle b 
Clasificación:
3.0

no one at location. locked truck and put keys in secured place.

Mark H 
No se han enviado comentarios para esta ubicación.

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