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Tom C
Customer Reviews for Lightning Auto Care Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Quick check out. Clean equipment. Friendly employees.
Autumn AWe were able to get a rental but had to go to a different location (Lightning Auto) because the branch wanted to be sure a hauler was available for a walk in. I did not understand why a walk in would trump a reservation.
Michael SStop charging people for services they didn't get. Also retrain your staff since they don't actually know anything about your uhaul service! Very dissatisfied with this company's customer service!
Robert WStaff were not expecting me, but made the most of it. Very pleasant and helpful! Would definitely recommend their service. Thank you!
Laura WI can't think of a thing. The person who helped us was friendly and very helpful. The truck was clean and ran well. The price was reasonable.
Judi HNothing! Doing great!
Lora FSurge brakes seemed to activate for no reason, even without load, suggest surge brake's hydraulics not properly working, kept doing what felt like a "slamming" sensation to the tow vehicle when braking and then jerked the tow vehicle when the brakes were released. Previously rented auto transport trailers, from other locations, did not do this.
MARK SNothing
Carolyn ZReservation was all messed up
Kerry CFill the windshield wiper fluid reservoirs! They are always empty! Mirror on driver door only reflected the side of the truck, and could not be adjusted without special wrenches. When asked, employee told me it looked fine to him and wasn’t adjustable. Drove from Wisconsin to Florida without an effective mirror. Backup screen on windshield mirror is helpful, but don’t understand why it can’t be left on all the time. It would provide a virtual view that would make up for the wall of the truck bed blocking the mirror’s line of site.
THOMAS DTrailer was full of debris from a previous renter that was not cleaned out
Leroy HEnsure truck amenities are operational.
Matthew BFast and friendly
todd s