Customer Reviews for Lighthouse Mini Storage LLC
(Distribuidor de U-Haul del vecindario)

349 comentarios

2580 Kenneth Utley Dr   Franklin, KY 42134

(270) 598-7770

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 5 p. m.
  • Sáb.: 8:30 a. m. - 12 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(270) 598-7770

2580 Kenneth Utley Dr
Franklin, KY 42134

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 5 p. m.
  • Sáb.: 8:30 a. m. - 12 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
4.0

No issues

Bobby B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia A. 
Clasificación:
1.0

Advertised as a 24/7 drop off but when I arrived to drop off, the gate was locked and needed a code to enter. I was not provided a gate code. I had to wait around for a customer to let me follow in behind them to drop the truck off.

Amber A. 
Clasificación:
1.0

It's a locked storage facility. You have to spend 30 minutes in hold to get a possible code for the gate. It was ridiculous.

Leslie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristen K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley A. 
Clasificación:
5.0

Awesome customer service.

Kris B. 
Clasificación:
5.0

Very efficient and friendly.

Gregory G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arvin C. 
Clasificación:
5.0

The lady was friendly, helpful and very good to work with will rent here again for local use.

James H. 
Clasificación:
5.0

Sales staff very professional and helpful. I always use this location when I need a uhaul

KENNETH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell B. 
Clasificación:
5.0

They did a wonderfully job loved the conversation and very helpful.

Jeff B. 
Clasificación:
5.0

The lady was friendly and very helpful, will rent again at this location

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny J. 
Clasificación:
1.0

The gentleman told me I would receive 1day credit back to my checking account due to returning it early. He even gave me the gate code to drop off truck. Also stopped at gas station to fill back up to half tank as it was when we received the truck and they took out $16.+ dollars and said it was low. We have receipts showing time and amount of gas put in. The lady that called me from the Franklin uhaul was very rude and would not agree to what was discussed and told to me.

JASON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris r.  |  Overall Experience 
Clasificación:
5.0

Amazing customer service!

Sonya D. 
Clasificación:
5.0

I rented the 30x10 unit for over 2 years and never once had an issue. Getting in and out during any hours was easy, never an issue with gates or codes etc, always worked fine. I would recommend to friends and family anytime. Top notch facility! Thanks!

Charles D.  |  Overall Experience 
Clasificación:
3.0

Fix app so location is working for 24 hour u-haul activity

ERIK S. 
Clasificación:
4.0

El cliente no dejó un comentario.

NICHOLAS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD C. 
Clasificación:
5.0

The folks and cat at the Lighthouse mini storage were wonderful to work with. We could not have had a greater experience. We hated to leave because of the relationships we had developed with the staff and cat. They are a stellar group to work with: professional, courteous, and compassionate. Anyone who is looking at storage facilities need look no further.

Frances S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew F. 
Clasificación:
5.0

The staff was wonderful, the vehicle and supplies I reserved were ready at the pick up time and it was a very easy process to pick up and return.

WILLIAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMMY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY H. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHIE T. 
Clasificación:
5.0

HANDS DOWN THE BEST EXPERIENCE EVER! The facility was clean! The van was IMMACULATE and Melissa at the front desk was exceptional! Every place should be like this! ⭐️⭐️⭐️⭐️⭐️ 5 STARS! I will use this location every time!!

ANGELA C. 
Clasificación:
5.0

¡Gracias!

Virginia E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnathon K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GABRIEL M. 
Clasificación:
3.0

Chains too long with no safety catches. Door catch worn out and required a lot of work to latch.

WAYNE J. 
Clasificación:
5.0

Come down on prices they are very high

MARY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

mary jo B. 
Clasificación:
4.0

El cliente no dejó un comentario.

DEBORAH V. 
Clasificación:
5.0

The agent at the facility was very good at customer service, caring, knowledgeable, very efficient, and gave quick education about policies. I plan to go back to this location because of her kindness and very good customer service.

David K. 
Clasificación:
5.0

A little oil needed on the ramp hinge. Trlr was in very good condition!

DANIEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY O. 
Clasificación:
5.0

El cliente no dejó un comentario.

john g.  |  Overall Experience 
Clasificación:
5.0

Gracias

Benny U.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WYNONA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFERY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott A B.  |  Overall Experience 
Clasificación:
5.0

We rented a climate controlled unit for 6 years and all was in pretty good condition. No rodents or insects except a few spider webs. Very happy with the facility. Thanks, Mike

JULIE W.  |  Overall Experience 
Clasificación:
5.0

Melissa, the office manager, was outstanding. 5 Stars across the board. The property was immaculately clean, the equipment was new, all safety procedures were gone over until there were no more questions. All damage (1 scratch) was clearly pointed out and pictures were taken by both parties. Hands down easiest rental I ever experienced.

JOEYD C. 
Clasificación:
5.0

Nothing it was a great experience. Ronda, Melissa and the gentleman who works Saturdays were friendly and professional. Will definitely use this location again.

Robin H. 
Clasificación:
5.0

have everything there that we ordered. we needed moving blankets, you had none. we needed a 2 wheel handyruck- nope, nada

STEPHEN H. 
Clasificación:
5.0

This storage facility went above and beyond to accommodate us. The gentlemen who works there (I'm so sorry I forgot his name) was kind and helpful. After a 2200 mile move and a loss of a beloved pet during the move arriving to a downpour we were spent and exhausted. He made those first couple days bright with service. Thank you Lighthouse for hiring great staff.

Kelly A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RHONDA E.  |  Overall Experience 
Clasificación:
3.0

Melissa Carver checked me out and she had avery good attitude. The only issue is i was charged more than what was quoted to me i paid $66.62 the day i rented it and a day later i get another charge for $65.78 where did these charges come from when it's 39.99 per day

JEFFREY B. 
Clasificación:
5.0

Great service. Great experience.

Brad G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marquette G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H.  |  Overall Experience 
Clasificación:
5.0

My experience was beyond excellent. Thank you so much for the help.

ERIC D. 
Clasificación:
3.0

The drop off location needs to give a gate code since both offices are closed on the weekend.

BRANDON F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DONNA B. 
Clasificación:
2.0

See above.

RUTHANN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paula L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB F. 
Clasificación:
5.0

We had rented for pick up in Bowling Green, but had to go out of the way and further past BG to pick up. Other than that, a great experience.

TJ T. 
Clasificación:
5.0

Enjoyed using the unit while we were there only wish the pathways where paved. There was always big puddles by my units. But overall it was great facility, would use again.

Christopher B.  |  Overall Experience 
Clasificación:
5.0

I reserved my truck a month ahead of time with a conformation number. 2 days before I was to get it they sent me a text saying they didn't have a truck where I reserved it. Had to drive 25 more miles to get one. U haul should have transported the truck to my original location.

KEVIN S. 
Clasificación:
5.0

Didn't have a code to get back in the gate to park the U-Haul. Luckily a person with a storage unit came through and we went in behind him. Maybe post an after office hours number or email codes with reservation details. Make the code available under orders on U-Haul app or somewhere you could reference it if needed.

Claude W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAKEISHA B. 
Clasificación:
5.0

If I need extra storage ever again I will use Lighthouse Mini Storage.

Bradley H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY O. 
Clasificación:
5.0

El cliente no dejó un comentario.

MASON O. 
Clasificación:
5.0

The unit was perfect for what I needed it for. The staff worked with me to move from a smaller unit. They were great. I would rent a unit from them anytime.

Danny H.  |  Overall Experience 
Clasificación:
4.0

Replace rental truck. I would not want to take that one on a long haul

FRED S. 
Clasificación:
5.0

Personnel were polite, and extremely helpful. I can't recommend them enough.

Thomas S. 
Clasificación:
1.0

Had trouble parking the truck inside the storage space because I didn't know the passcode

Sungjin I. 
Clasificación:
2.0

THE TRUCK WAS DIRTY- MATS WERE DIRTY WITH MUD AND INSIDE THE BACK WAS MUD ALSO. THE TRUCK WAS NOT CLEAN. LOOK LIKE NO ONE CLEANED THE TRUCK UP FROM THE LAST USAGE. THE TRUCK ALSO HAD MAINTENANCE ISSUES. IT WAS DRIVE-ABLE BUT NEEDED MAINTENANCE FOR SURE. THE BILLING WAS ALSO NOT CORRECT - I WAS OVERCHARGED. I UNDERSTAND SOME OF THESE ISSUES ARE UHAUL ISSUES NOT THE LIGHT HOUSE MINI STORAGE.

Ronald T. 
Clasificación:
5.0

All the staff was friendly and get me a uhaul truck very quickly. They had me out the door in 15 minutes. Lighthouse is a great place to so business. They are honest nice people. I will go there everytime I need a Uhaul. Sincerely, Charles Bass

CHARLES B. 
Clasificación:
1.0

El cliente no dejó un comentario.

ELIZABETH R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KALEA A. 
Clasificación:
3.0

Use the correct address so you go to the right place without reading the fence!

MICHAEL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lincoln Q. 
Clasificación:
5.0

Very nice experience.

TEDDY H. 
Clasificación:
5.0

Fuel was not full when I picked up and it was documented. I still had to fill it full so paid for the person before me.

Alicia M. 
Clasificación:
5.0

Lower the rates

DUAINE R. 
Clasificación:
1.0

We got there at 4:55 and she was trying to make us leave and said she would put it in tomorrow we told her no we wanted it today and was there in time and she was rude and had a really bad attitude worst experience I've ever had with yall and I use yall alot

KATHERINE J. 
Clasificación:
5.0

Our experience with Lighthouse Storage was easy. The office staff was courteous and accommodating, making business with them a pleasure.

adrian b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Patricia B. 
Clasificación:
5.0

Awesome 100% recommended

DAVID O. 
Clasificación:
5.0

I rated the business highly as they had nothing to do with my issues. Uhaul changed my rental multiple times-both pickup and drop off locations without discussing in advance. Drop off location required a code I was never given, thank heavens the business answered their phone after hours. Overall it was a huge headache and I will use another service next time. Again, this is a reflection of uhaul and not the rental locations themselves.

Mandy M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Charles W. 
Clasificación:
5.0

Great experience. Thanks

Gary P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT P. 
Clasificación:
4.0

I input my reservation online; I called and spoke with a representative and he re-input the information again. When I got to Lighthouse Mini Storage, the young representative had to re-input the information again. Each time I requested Princeton Storage on S. Wickham Avenue, Princeton WV, to be the drop off location----Said the same information 3 times to the young representative at the mini storage that I wanted and preferred the Princeton WV Storage site to drop off the cargo trailer. Assume the young girl selected the site on South Walker Street in Princeton---which was NOT what I requested 8 times. What is the point of doing any request online if it is not available for representatives of Uhaul to access it at pick up time. This was the worst experience I've had trying to get the correct cargo trailer as well as the desired drop off place. When I did drop it off I went to the assigned place on S. Walker street and there was no place to park it. It was a used car lot. I then took it down two streets and parked it at the S. Wickham site which has plenty of room. The next morning (Monday), I called the S. Walker site and he advised my that I needed to contact UHaul and request a site change so I would not be charged wrong location fee. I made several calls to U-Haul which did not provide any assistance although they indicated they changed the drop off site to S. Wickham and if fact, the representative did not make the change and lied about it. I also do not understand why your company doubled the rental price just because it was the last week end of the month and supply/demand rules apply. Upon arrival at the Lighthouse Mini Storage, I counted 10 cargo trailers were available. That is outrageous to double the rental fee and appears to be a form of price gouging when we can't afford that due to Covid 19 issues. I request a partial refund as I normally rent the cargo trailer for $49.00 and this time paid $97.00.

HOBERT CLINTON K. 
Clasificación:
5.0

Call Melissa directly for the best service.

JEFFREY P. 
Clasificación:
4.0

Checking in definitely saved time. Truck was dirty with grass and debris in the back but not terrible. Gas mileage was great! When we stopped to fill up before returning, the truck wouldn't start. We jumped it and it started right up. Return process was simple and easy. Overall satisfied with the transaction.

Brandy P. 
Clasificación:
4.0

No personel were there, it was a Sunday. The App for returning would not accept my location on my phone so I just dropped the key off and made sure the Truck was clean and secure. THAT part of the process worked well. Overall it was a good experience.

Marion T. 
Clasificación:
4.0

We received a phone call the day before stating everything was ready for pickup, but upon arriving, the truck had a padlock on the back, and the furniture dolly and pads were not yet put in the truck adding to the wait time - even though we had been encouraged to do pickup through the app... given the circumstances, obviously that was not possible. Once waiting and getting those things taken care of and the lock removed, it was fine.

Ronny E. 
Clasificación:
5.0

I would like to suggest that you all put jacks on all the trailer and box trailers. This would make it much easier for someone like myself with disabilities to hook up and unhook them without having to lift and risk severe injuries.

Jeremy A. 
Clasificación:
5.0

on that particular wagon, the right tire rim needs to be replaced because it was rusted and could cause the tire to go flat.

HOBERT CLINTON K. 
Clasificación:
4.0

I was simply told to pay $100 deposit and I did so when I returned it the next day I was given a receipt and told to have a nice day I know all this sounds so good correct this is the bad part when I left with my receipt 10 minutes later I was called asking me to come back to the office to pay another $36 the young lady that called me could not explain to me why I owe the $36 just told me to come back and pay it I refused because I didn't understand why I had to however I don't think that it was fair to me that I was given one Price to pay and given a receipt the next day telling me to have a nice day only to call me 10 minutes later demanding extra money I think that's really bad business the other lady that called me Michele came off a little rude at first but then that irritated and frustrated myself so I came off rude and then her attitude changed however everything else was wonderful but I think they need to get someone else off in there that knows what they're doing so that this will never happen again

Lucretia F. 
Clasificación:
4.0

El cliente no dejó un comentario.

TIMOTHY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan B. 
Clasificación:
5.0

Add one additional employee for busier times of the month. Representative was very busy but assisted each customer very professionally.

HOBERT CLINTON K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Buddy F. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLEN S. 
Clasificación:
5.0

Outstanding communications from the dealer.

Greg H. 
Clasificación:
5.0

The mobile check in and check out makes the rental an easy process.

Bradley H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIE F. 
Clasificación:
3.0

Free storage is a great option for uhaul customers.

Joshua S. | Reservación
Clasificación:
5.0

Great facility.

Allen K. | Reservación
Clasificación:
5.0

Fantastic service.

Allen K. | Reservación
Clasificación:
5.0

Excellent service and support!

James A. | Reservación
Clasificación:
5.0

The attend she is great goes above an beyond to help

KARL S.  |  Overall Experience 
Clasificación:
5.0

We loved our experience with Lighthouse Storage. They are always so kind and such a wonderful family. If we need storage again, this will definitely be the place we go!

Bethany H.  |  Overall Experience 
Clasificación:
5.0

Very clean, climate controlled and safe. Love Lighthouse Storage

AMY C.  |  Overall Experience 
Clasificación:
5.0

Good place to rent from

adam b.  |  Overall Experience 
Clasificación:
5.0

Great Place for your UHaul Equipment Rentals and Self-Storage needs!

MIKE G.  |  Overall Experience 
Clasificación:
3.0

Outside is not organized, needs marked areas for each camper/boat. We had a 5th wheel parked for a yr with plenty of room, then others was crowding us making it hard to exit with our tail swing.

SHANNON JOE K.  |  Overall Experience 
Clasificación:
5.0

Great storage place!!

Joe David L.  |  Overall Experience 
Clasificación:
5.0

Best all around storage facility i have ever experienced

JEFFERY H.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful and had me moved in by 10:30am the day after I made the reservation. ¡Gracias!

MELANIE D. | Reservación
Clasificación:
5.0

Great facility and staff!

AUSTIN J.  |  Overall Experience 
Clasificación:
5.0

Gracias

kay c.  |  Overall Experience 
Clasificación:
5.0

Great service!

Privacy R.  |  First Impressions 
Clasificación:
5.0

We had no problems moving.

Privacy R.  |  First Impressions 
Clasificación:
5.0

We were very pleased with the service provided by the staff and with easy accessibility and the clean unit in which we were able to move our belongings.

Privacy R.  |  First Impressions 
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