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Richard C
Customer Reviews for Lighthouse Mini Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service. Melissa was so nice and helpful
leslie aI went to return the U-Haul and I needed a code to get into the gate and was not provided with one. Had to wait 30+ minutes and there was another customer inside that was able to let me in.
Alex BVery handy and good service!
ricky cThe site to do after hour drop off is kinda confusing. Like I thought I was done checking it in and dropped the keys in the box then it says I had to take pictures of the odometer. Can't do that if it locked and the keys are dropped in the box already.
Tonya lIt would be very helpful if when you rent a truck for a day it would be for 24 hours instead of 21. Sometimes 3 hours makes a huge difference. Other than that, it's a great place to rent from. Highly recommend Lighthouse storage and u-haul. They were very friendly and helpful.
Wind sEverything and everyone was great
Joe MVery kind!
jerry lGreat group of people to work with.
Clay N | Overall ExperienceGreat storage facility. Having 24 hour access is very important. Always a pleasure to drop by.
Sharon T | Overall ExperienceI was charged for gas that I out into the truck to the same place ot originally was! I only went 24 miles so not much gas was even used! I should NOT have gotten charged for the gas!!
Amie PEverything fine... Lady in office very pleasant and helpful.... Would definitely use this location again
Bill GI was very satisfied with the customer service personnel.
DEBRA RThe lady working was as nice as she could have been. Really made my trip complete.
RICKEY DI wish drop off had been as simple as pick up. The drop off was after business hours so I get that, but after doing my inspection of the U-Haul online, we had difficulties retrieving a code to get into the gate to leave the U-Haul and auto transport called customer service as suggested on the U-Haul app I was on hold for an hour only to have the call drop and not receive a call back. I had to call back again and wait an additional 30 minutes I eventually gave up and had someone that was nice enough to let me come in behind them so we can leave the U-Haul I did and had to call customer service to let them know I found a solution.
Yolanda HNo issues with the drop off. The employee was friendly and answered all of my questions!
charles cNeed to provide the gate code for returns. I only was able to drop off because there was someone in their unit who let me in.
Kathleen MStaffing was always kind and helpful if needed. Answered all questions. Pricing was upfront Storage containers were actually well contained and didn’t overheat like one might think. Had some electronics in there and never had any issues. Well secured and cameras were installed on property. When we moved out there were no issues. Special comment: We were moving out of our storage on an extremely hot day and the lady working came out to hand everyone water to ensure they didn’t get dehydrated or over heat too bad. I really appreciate her doing this and the kindness she showed.
Ines L | Overall ExperienceHighly recommend!!
Lilly C | Overall ExperienceMice droppings everywhere when I moved out
Michelle L | Overall ExperienceWas not open on my return date just got lucky someone checking in the office the only reason I got to return it.
Jeff WAdd the gate code and give a clear area to park the truck at
Dylan GMelissa was the kindest woman, she went out of her way (on her birthday no less) to help us get my broken-down car onto the dolly and on the road well after closing time. She was exceptionally polite and thorough in making us feel at ease, I would recommend her to anybody!
MATTHEW WGreat customer service
Deanna PNo personnel on site. No available phone number. Code needed to gain entrance which was not available to us.
Trevor WFriendly service, quick and easy rental pick up and return.
John BGreat experience!
Lorrie G | Overall ExperienceThe staff and facility was very good, I would certainly use lighthouse again and recommend it to anyone
GRAHAM C | Overall ExperienceAmazing customer service. Even had hitch and light adaptors at reasonable prices!
Jessica SFix your system. I attempted multiple times to return my reservation but the geolocation wouldn’t work (regardless of the troubleshooting/settings). I was alone in a dark storage unit for over an hour with customer service and the best I got was “well, they probably won’t charge you.” If you can tell I attempted, then close the reservation. The people were nice, but your system is awful. If you can’t guarantee it will always work, then you should have a back-up plan, one that doesn’t screw over your customers.
Tori HAll Good
Chuck RVery nice staff members and very clean facility. Thanks for the stay
James C | Overall ExperienceThe unit was clean but The front end of the unit I rented shook really bad, either it was out of line or the tires were out of balance or out of round.
rick wI am glad I went through Lighthouse at Franklin ky she took care of everything. With check In check out she was very much appreciated made it a great experience.
Lisa EExcellent facility, and very friendly staff. Because there's no spot in the review for it, better maintenance of trucks needs to be a priority. Truck was clean, but to no fault of this location, this truck needed some serious maintenance. 500 miles from Kentucky to North Carolina, thru the Appalachian mountains, with a truck that felt like every steering component was completely shot was not a good experience... Either maintain your equipment, or take it out of service sooner. This truck had 115,000 miles on it, and I felt every one of those miles white knuckling it to NC waiting for a tie rod or ball joint to break.... Driving down the interstate was like trying to dock a boat....
Tyler EVery clean, secure, and excellent customer support. Highly recommended.
Stacy B | Overall ExperienceVery Nice
Albert RCustomer service is number one in my opinion. Glenn at Franklin KY location was efficient and knowledgeable.
Allan TNo issues
Bobby BAdvertised as a 24/7 drop off but when I arrived to drop off, the gate was locked and needed a code to enter. I was not provided a gate code. I had to wait around for a customer to let me follow in behind them to drop the truck off.
Amber AIt's a locked storage facility. You have to spend 30 minutes in hold to get a possible code for the gate. It was ridiculous.
Leslie DAwesome customer service.
Kris BVery efficient and friendly.
Gregory GThe lady was friendly, helpful and very good to work with will rent here again for local use.
James HSales staff very professional and helpful. I always use this location when I need a uhaul
KENNETH HThey did a wonderfully job loved the conversation and very helpful.
Jeff BThe lady was friendly and very helpful, will rent again at this location
James HThe gentleman told me I would receive 1day credit back to my checking account due to returning it early. He even gave me the gate code to drop off truck. Also stopped at gas station to fill back up to half tank as it was when we received the truck and they took out $16.+ dollars and said it was low. We have receipts showing time and amount of gas put in. The lady that called me from the Franklin uhaul was very rude and would not agree to what was discussed and told to me.
JASON SAmazing customer service!
Sonya DI rented the 30x10 unit for over 2 years and never once had an issue. Getting in and out during any hours was easy, never an issue with gates or codes etc, always worked fine. I would recommend to friends and family anytime. Top notch facility! Thanks!
Charles D | Overall ExperienceFix app so location is working for 24 hour u-haul activity
ERIK SThe folks and cat at the Lighthouse mini storage were wonderful to work with. We could not have had a greater experience. We hated to leave because of the relationships we had developed with the staff and cat. They are a stellar group to work with: professional, courteous, and compassionate. Anyone who is looking at storage facilities need look no further.
Frances S | Overall ExperienceThe staff was wonderful, the vehicle and supplies I reserved were ready at the pick up time and it was a very easy process to pick up and return.
WILLIAM SHANDS DOWN THE BEST EXPERIENCE EVER! The facility was clean! The van was IMMACULATE and Melissa at the front desk was exceptional! Every place should be like this! ⭐️⭐️⭐️⭐️⭐️ 5 STARS! I will use this location every time!!
ANGELA CThank you!
Virginia E | Overall ExperienceChains too long with no safety catches. Door catch worn out and required a lot of work to latch.
WAYNE JCome down on prices they are very high
MARY CThe agent at the facility was very good at customer service, caring, knowledgeable, very efficient, and gave quick education about policies. I plan to go back to this location because of her kindness and very good customer service.
David KA little oil needed on the ramp hinge. Trlr was in very good condition!
DANIEL MThank you
Benny U | Overall ExperienceWe rented a climate controlled unit for 6 years and all was in pretty good condition. No rodents or insects except a few spider webs. Very happy with the facility. Thanks, Mike
JULIE W | Overall ExperienceThis storage facility went above and beyond to accommodate us. The gentlemen who works there (I’m so sorry I forgot his name) was kind and helpful. After a 2200 mile move and a loss of a beloved pet during the move arriving to a downpour we were spent and exhausted. He made those first couple days bright with service. Thank you Lighthouse for hiring great staff.
Kelly A | Overall ExperienceGreat service. Great experience.
Brad G | Overall ExperienceEnjoyed using the unit while we were there only wish the pathways where paved. There was always big puddles by my units. But overall it was great facility, would use again.
Christopher B | Overall ExperienceIf I need extra storage ever again I will use Lighthouse Mini Storage.
Bradley H | Overall ExperienceThe unit was perfect for what I needed it for. The staff worked with me to move from a smaller unit. They were great. I would rent a unit from them anytime.
Danny H | Overall ExperienceOur experience with Lighthouse Storage was easy. The office staff was courteous and accommodating, making business with them a pleasure.
adrian b | Overall ExperienceFree storage is a great option for uhaul customers.
Joshua S | ReservationGreat facility.
Allen K | ReservationFantastic service.
Allen K | ReservationExcellent service and support!
James A | ReservationThe attend she is great goes above an beyond to help
KARL S | Overall ExperienceWe loved our experience with Lighthouse Storage. They are always so kind and such a wonderful family. If we need storage again, this will definitely be the place we go!
Bethany H | Overall ExperienceVery clean, climate controlled and safe. Love Lighthouse Storage
AMY C | Overall ExperienceGood place to rent from
adam b | Overall ExperienceGreat Place for your UHaul Equipment Rentals and Self-Storage needs!
MIKE G | Overall ExperienceOutside is not organized, needs marked areas for each camper/boat. We had a 5th wheel parked for a yr with plenty of room, then others was crowding us making it hard to exit with our tail swing.
SHANNON J | Overall ExperienceGreat storage place!!
Joe D | Overall ExperienceBest all around storage facility i have ever experienced
JEFFERY H | Overall ExperienceThe staff was very helpful and had me moved in by 10:30am the day after I made the reservation. Thank you!
MELANIE D | ReservationGreat facility and staff!
AUSTIN J | Overall ExperienceThank you
kay c | Overall ExperienceGreat service!
Privacy R | First ImpressionsWe had no problems moving.
Privacy R | First ImpressionsWe were very pleased with the service provided by the staff and with easy accessibility and the clean unit in which we were able to move our belongings.
Privacy R | First Impressions