Staff was very nice and patient. We were very pleased!
Jenny H.
Customer Reviews for Lidtke Motors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Erik Cook was very courteous and helpful.
James W.Nothing. Eric was terrific! I will rent there again.
ROBIN M.Salesmen were courteous and professional.
Sheila C.I wish you could get the trailer closer to where i live, the past 2 trailers i rented required me to drive over an hour out o fmy way to pick up.
Gerald M.I parked the truck in the UHaul area and was taking some pictures when, without prompting, Eric came out to greet me and handles the return quickly and professionally. Thanks Eric!
Gregory P.Easy location to get to, friendly customer service.
Anne P.Eric Cook gave me the best customer service I have ever had. He went above and beyond what was required. I am not accustomed to that kind of treatment at all. I will definitely return here and recommend it to others.
Jocelyn H.Nothing - Erik was very accommodating. I appreciated being told about the truck's features before driving it. Aside from driving back and forth from Madison, it was a very good experience
Renee T.My appointment was rescheduled by 2 hours, that put me behind my schedule. There was more driving involved then originally scheduled so that was more mileage plus an extra hour out of my schedule. So in total I was 3 hours behind schedule and had to pay more mileage for my pickup location. The dealer at pickup was good, U-Haul on the other hand, not so good.
Dolores G.Customer service at Lidtke was fantastic
Scott R.Trailer leaked water returned the next morning which was two days ago they called me this morning and said The trailer was not returned in yet. That was at 11 o'clock this morning got an email for this review at two. Not sure what's going on there but I'd be cautious
Daniel S.Great service as always. :-)
Barry R.Our experience with Lidtke Motors was fantastic. You can be sure that the next time that we have a need to rent a truck or trailer, Lidtke Motors will be where we go.
Rob M.This location was top notch. Everything was ready to go, ran well and checked out quickly. Was an affordable way to move.
Joan T.Had a very good experience, thankyou
Pamela O.The only issue with the trailer is the driver's side tail light wasn't working. I told the guy at the dealership when I turned it in and he was going to have it checked out..
Christopher S.Great experience.
Greg A.Nothing- great experience. Made it very easy... thoroughly explained what I needed to know. Offered tips on maneuvering, & easiest places to gas up to avoid tight turns.
Thomas M.Make sure you check the vehicle. The brakes were not great on this truck,
BRENT L.Great uhaul site. Very fast and efficient check-out and check-in.
john G.It was outstanding! Just keep doing what you're doing!
Russell W.Great service as always.
Barry R.The truck was full of sand, other then that it worked great for us. The staff was super friendly and helpful!
Katie N.Very helpful staff when the Uhaul guy was busy on the phone another staff member help get me checked on my return. A+++++++
Ryan S.Eric, at Lidtke Motors, was exceptionally friendly, professional, knowledgeable, and efficient. I had a smooth and enjoyable rental experienceâ€"besides the actual "moving stuff" part!
Michael L.This location gave us nothing but frustration. We had scheduled to drop off our 15' truck here and then pick up a 20' truck to finish our move (we had to move some items from IL to WI, then we were moving all of our stuff from WI to VA, hence needing the bigger truck). We were able to drop off our 15' truck using the app without a problem, but the location called us only an hour before our scheduled pickup time for the 20' truck to tell us they didn't have one available and that they would switch our reservation to the next closest location. When we returned our 15' truck, there were two 20' trucks sitting in the parking lot. When I went inside to ask why we couldn't use one of those trucks, I was told that the person who handles U Haul reservations wasn't there and had to run an errand across town. Rather than waste more time, we decided to try the new reservation that had been made for us, which was a 35 minute drive out of our way. We received a text with the new location information which told us to either confirm the reservation via the app or by calling. We tried calling the number several times, only to have it ring on and on until we were disconnected by the phone carrier. Then, when we arrived at the location we were not able to check in on the app, and the people inside the location did not have any idea that we had a reservation for the truck, and it took us several minutes and lots of confusion before they were able to get us checked in. All in all, it added a lot of time and stress to a day that was already going to be long and hard, as is any cross-country move. I was very disappointed in the lack of customer service displayed by this location.
Daniel H.With the exception of the employee who assisted me my experience at the store was awful. Even the manager (Raymond pool) was rude in regards to the situation I encountered. Just awful
KENT K.The Beaver Dam store helped me in a tight spot! The U-Haul in Watertown, WI was terrible. There was no truck for the reservation I had and no one called me back even though I called multiple times and let a voicemail. I called the Beaver Dam store and he said he might get a truck later and asked if he should call me if he gets one back. He did get a truck and he called me right away. Everything went great and quick. Very clean and professional. Will definitely recommend this U-Haul location.
ANDREW P.Easy to work with
ROLF H.The gentleman that signed it in was amazing and very professional.
Randall M.Very helpful, flexible, and courteous and friendly.
MICHAEL S.Always a positive experience here, no concerns
ROLF H.Guy that helped us was a wiz, had us up and running in no time! Super nice
Robert L.The truck had a little play in the steering wheel. Possiblity time to replace truck. Noticed it had a lot of miles.
DAMIEN C.when I drop off the location was closed. Key drop was well mark.
Jack M.Eric at Lidtke motors was very helpful to make this reservation work for what we needed. Definitely will use this location in the future.
MELINDA T.Thank you Eric for your great service.
GARY B.Quick, easy, convenient. Reliable vehicle and exemplary customer service.
Habitat R.The guy is great and helpful every-time we rent.
LORI P.Don't change anything!
ALONZO M.Great Customer Service!
Lawrence B.Attendent was personable. He shoveled out the snow. Still had some left. Had to buy a tarp to protect the sheet rock we were hauling.
Steve M.Can't think of anything to improve
Jeffrey H.