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Customer Reviews for Liberty Plaza Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The man that helped me was very nice and helpful
Addiel COne of the best storage units, and well worth the money
Johnathan W | Overall Experiencemake sure requested equipment dollies ECT.. is the truck especially on the weekends when locations may be closed saves a lot of hassle and frustration on customer end
Anthony BGreat job. Very accommodating.
MARK PGreat customer service and so much better than making multiple trips with smaller trailers.
BROCK SI loved 188!!!! It felt like home and I will miss it!! Thank you, Paul for taking care of me!!
DONALD R | Overall ExperienceVery friendly and he brought my receipt out to me after drop off… The only issue I had is that the location was about 25 miles from my town in Newport which has 2 locations I know of for Uhaul.. It was a long way to return when there were 2 locations so close to me.
PETER SSuper friendly and excellent service.
NINA SExcellent experience while renting a storage unit here and thank you.
NORMA J | Overall ExperienceFriendly, helpful staff, easy to rent, great experience
HEATHER ODropped off after hours
KENNETH CIt look 20-30 mins to get through the mobile pickup process. Every step of the way took forever to load
Stone IThey were outstanding and accommodating.
CHRISTOPHER GI had to throw away things due to covered in rat urine and poop.
ALISON M | Overall ExperienceGreat rental process, offered extra days no charge and made our move easier.
David BScott is always a pleasure to work with. Will definitely use again
kerrie hQuick, friendly, informative check-in. Easy drop-off at any time with key drop box.
CM VGreat customer service!
Vicki KGreat experience with Liberty. They were on time and courteous. Appreciate the excellent support
Steve Lsame as pickup place.
Leland JGreat rate on my truck rental, and very helpful and supportive staff at the front desk. Very much appreciated in a stressful move.
SHERRY BEverything was just great. I had a wonderful experience he went above and beyond to make sure that I had everything I needed and opened up on his lunch to help me so I didn't have to hurry back before he left for the weekend.
AMY FNothing , this Store is 5⭐️⭐️⭐️⭐️⭐️ Thank U Liberty Plaza Storage Tim
Tim LNothing, cause you cannot improve on perfection. Best rental experience ever. Avis, Hertz, Enterprise, watch out. Scott worked closely with me during a particularly challenging time when my work vehicle went missing in action. Had to go from pickup to van and back. Week in and week out, Scott kept in touch with voice and text messages. Made sure I was able to do business while struggling with my business vehicle. My clients were never left in the lurch. Thanks U-haul, Liberty Plaza Storage and especially Scott. Live Saver!
Richard MHad many issues with my personal vehicles and ended up keeping the Van way longer than planned and Scott assisted me in renewing several times with no hassle.
Richard MNo improvements needed.
Dennie FStaff was awesome Location is excellent with plenty of room to maneuver around Check in was quick an painless Staff helped me to hook up the equipment and do a safety check Will be back to this location the next time I am in need of equipment
Dean CNice clean place, fast service and very easy to get in & out. Thanks Team U-Haul
Mike RI worked with Scott and he was very personable and extremely helpful. You have a great asset in Scott. Super guy!!
Josh BI was exceptionally pleased with my rental experience! Service representative was extremely courteous and professional, and vehicle was in good shape and working order.
Brenda LThe agent was friendly and quick with the process.
John WThe gentleman in the office was very friendly and helpful. He made sure we were taken care of and went the extra mile to make our experience as low-stress as possible. The truck was clean, full of fuel, and even up to temperature so we had heat on such a cold morning. Definitely couldn't have asked for a better experience!
Aaron AGreat customer service!
DANNY MTraction sensor went off and the blue light on the dash board blocked my vision of remaining mileage as I dropped down to less than a quarter of a tank. Speed Kills notice on dash board blocked my line of sight of the actual speed limit, and the steering wheel appears in direct view while you are regularly checking your speed. Very poor and distracting/dangerous dash board notifications. Very ill positioned and poorly designed placement.
Theodore PGracias
Arturo Z | Overall ExperienceEasy process. Reasonable prices
Tanisha MScott was incredible.
Dennis W | Overall ExperienceEverything was great
Jessica FA first-class experience. Scott was very courteous and professional setting up the truck rental. Truck was new and in excellent condition. This is an outstanding storage facility. Highly recommend.
Michael FI have never rented a trailer to tow before and the employee there was great. I had a few questions and called during the time I had the trailer. He answered my questions and was very nice about it.
Alicia HIt was just a drop off . No human contact needed but the next day i was emailed with my info stating the received there rental and all was well .
Felicia TThis was second location. The original place we were sent had no trucks. First Lady at desk was super rude and implied it was actually my fault instead of uhaul I was sent somewhere that had no trucks. Caused a huge headache and ruined our whole timeline. Second guy at desk was very helpful, called around and found us a truck to move. Place we picked up truck finally was very nice.
Hunter RMileage rate seems high. Rented a small pick up and the advertising says 19.95 daily. When you add $10 for insurance, it becomes $0, that's fine, but I drove 28 miles and it doubled, so I wound up paying 58$ and change. 1$ per mile seems pretty steep. I understand taxes etc but still a little more upfront honest info in the advertising would benefit all involved.
Patricia HThey were closed on Saturday when I needed to drop off the trailer . So I self checked it in and took lots of pictures.
Joseph SScott was extremely helpful in accommodating my needs for the move at hand. He worked out problems I was having and made the move a smooth operation.
joe aCustomer service was nice and it was a fast easy process and the moving van was in great shape!
Brittany RGentlemen was very polite and helpful. He made it a really good experience for a very stressful time.
Lecia MEverything was totally fine -- thanks!
Philip KThe gentleman was very friendly and helpful. It was easy to get in and out of this location.
Misty HNo problems at all. Thanks!
Phil KJust treat customers with a warm greeting and a hand shake will go a long ways
raymond pVery friendly and helpful!
Nicole Cnothing ... Scott provided us with outstanding customer service!
Kelley BYou guys were awesome!
James K | Overall ExperienceStaff was always pleasant on the phone and in person. Not one complaint, I would highly recommend.
GERALDINE R | Overall ExperienceKeep up the great work.
DEBORAH J | Overall ExperienceI wouldn't go anywhere else for storage! Highly recommended. I only left due to moved out of state.
ANNA C | Overall ExperienceYou can not go wrong with Liberty Hill storage units, had my personal stuff stored there for almost 2 yrs, every thing was took care of very clean and maintained, office personal was always so kind and helped any time I needed anything. I would most definitely use them again. Thank you for keeping my personal things safe and clean......
TABITHA B | Overall ExperienceVery clean and really secure. I would recommend this facility to anyone. Have a blessed day.
LEANNA P | Overall ExperienceVery professional staff and facility very clean! Would highly recommend this place!
EMILY W | Overall Experiencepositive experience
LAMONT H | Overall ExperienceIf I needed another storage unit, this is the one I would rent .
KATHY H | Overall ExperienceWould definitely recommend!! Great place and staff.
JANICE H | Overall ExperienceEmployee was very nice and polite.
jeannie m | Overall ExperienceI was pleasantly surprised at how nice this storage facility is. The employees are friendly and helpful, and the climate-controlled storage is a cut above the rest. Highly recommended.
STEVE M | Overall ExperienceGreat unit. Staff were friendly and helpful. Felt very safe and never worried about my belonging.
MACKENZIE M | Overall ExperienceWouldn’t recommend this place to anyone
BRIAN M | Overall ExperienceExcellent facility. The only reason we moved out of the unit was that we no longer needed the extra storage.
MATTHEW L | Overall Experiencepleasant
Privacy R | First Impressions