I rented equipment that was not in the truck and no one was on site to be able to assist me with the items I needed. Ensure that all trucks are well equipped, have the proper tools that the customer has requested to be able to complete the job they are trying to complete.
Natasha B
Customer Reviews for Liberty Climate Controlled Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have someone to inspect vehicle before it is rented out. Also have the right amount of gas registered to the main center.
HATTIE WRoaches in the back of truck, now I have roaches in all my boxes and have to call an exterminator
QUNICY LIt took an hour and a half to get the pass code to get the key, and delayed the move. The location could not provide any support on figuring things out, and I had to sit in the parking lot while waiting on the truck.
Daniel WVery easy in and out. Great service as well. I would certainly use this location again
Jeffery DEverything was good and very good thanks for everything
Donnell JBuilding was rundown and poorly kept. Uhaul representative didn't not wear a facemask or other PPP. UHaul rep. also had a firearm on his desk.
Cody CVery good customer service and had everything ready to be picked up on time. Drop off was simple and the reciept was correct. I had a great experience with Liberty u-haul.
Bruce YHelp was awesome
JOSEPH BQuestion? I will be returning to Rogers AR in 2 weeks. Do you need me to return a vehicle to AR?
Charles FIt was a disaster trying to pick up the rental truck. I spoke to the local rep 30 minutes prior to my arrival to pick up the rental truck. He said everything was in order for me to pick up the truck. I show 30 minutes later and be and everyone else had left for the day and it was 4:00 p.m. He never said no one would be there. I had no key to the truck or anything else. I then spent 2.5 hours in the parking on the telephone with uhaul customer support trying to get someone to rent me the truck a d to access their lock box that had the truck key inside of it but it too was broken. I finally got the owner of that store location to come help me. Then I get in the truck and it was filthy and had an eight of a tank of gas in it. This was a horrible experience by far. Plus no one offered me any concessions, nor discounts not even a glass of ice water after I stood in 88 degree temperature trying to get the ew tal truck and leave. Then I was late for my next appointment with some movers that cost me another $350 for their time that I did not get to use because they am had already left when I showed up and I had to pay in advance for their services.
Edward YIt was a comfortable, efficient and friendly interaction. When I got into the cab, it smelled clean and owner mentioned everything had just been wiped down.
Debra WExcellent personal service, top notch
thomas rThis location was EXCELLENT!! The facility manager was very knowledgeable and helpful and was able to get me checked into the vehicle super fast! He was very friendly!
Ricky GEverything was great!
Andrew PThe staff at this location sets the standard for excellent customer service. You have a great team representing the uhaul brand!
Tina AAwesome service! Great job!
Granath MCustomer service was great , Gene was really a lifesaver !
patricia s