I left the lot with the fuel tank just above 3/4 of a tank I drove the truck 8 miles and put 1 gallon in the gas tank read the same as when I left the lot and I was charged for not having the gas tank at the same level as when I left. The inside of the cab was dirty and smelt like a hot dumpster.Adam K.
Customer Reviews for Liberty Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Evelyn S.
El cliente no dejó un comentario.Rod R.
El cliente no dejó un comentario.David D.
The U-haul checkout process is clumsy and time consuming.Kevin B.
El cliente no dejó un comentario.Terry R.
Wouldn't even check in truckAMEILA S.
Provide a working uhaulemillia S.
El cliente no dejó un comentario.Robert K.
El cliente no dejó un comentario.HOPE S.
The store was fine. The guy working was friendly and helpful. The equipment was complete garbage. I was worried the entire time that the truck would break down. Rattles like crazy. Smelled of burning oil and wires. I still can't believe that truck was in service. Not great. Be better.ALAN H.
El cliente no dejó un comentario.Tyler E.
The truck i expected to get (One way) wasn't returned to the location at the time of my reservation, so the location let me use their In-Town truck, which required me to return to the location (an extra 60 miles). If not for a reduction on per mile rate, this would have been a more frustrating and costly experience.Daniel M.
El cliente no dejó un comentario.Mike R.
So much better than U-Haul experiences at other locations. We'll definitely come here again.Bob G.
El cliente no dejó un comentario.Lianer S.
El cliente no dejó un comentario.Eric F.
I was given a much larger truck than reserved. I understand that the truck I rented was not available, however I did not expect to drive such a larger vehicle which cost me much more in gas due to poor MPG. Not a fair way to do business.Steve H.
I had a very good experience. Thanks so much!scott M.
El cliente no dejó un comentario.Thadeus Z.
El cliente no dejó un comentario.Doug R.
I rented a truck the same day and size at a different location. It wasn't big enough so I had to rent a second truck. This location charged me $72.46 higher then the first truck. Mileage was also higher not a fanJulie L.
The particular 10-foot truck we used had a broken/defective driver-side sun visor that was not only annoying as it drooped down with each bump in the road but also very potentially hazardous as it could momentarily block the driver's view of the road. Otherwise great experience, owner was prompt and easy-going.Nathan D.
I have rented from these people numerous time and liberty auto does a great job of customer service. Customer friendly and very easy to work with.Budette S.
If you need a U-Haul, Rez at Liberty Autos is the place to go. He went above and beyond to help me get on the road. He is just a wonderful human being. Go see him for Excellent customer service!Tracie O.
When making reservation I was told 85 free miles. There was also a drop off fee at another city. I changed the reservation to be brought back to the same location. They told me I would not get 85 free miles. It cost me more money then I was told. Not impressed with the pricesJulie L.
El cliente no dejó un comentario.Jeannine T.
Had previously rented from them, they are close to me and very nice to work with. Plan to rent from them at least one or two more times in MayBudette S.
El cliente no dejó un comentario.Curt E.
Unfortunately the truck was very dirty, filthy really. The truck was also in very poor driving condition. The alignment is completely off and more you increased your speed the worse it got. Then when you would go to brake it would knock terribly and then get stuck in gear not allowing you to accelerate or break immediately if need be. Very unsafe. I then returned it with a quarter of a tank of gas and was still charged $18+ dollars for gas. Akso, I only had the truck an hour for a 1 piece furniture move, and when I returned it the shop was closed at 2 p.m. . So I took pictures and submitted a request for a refund. I've rented many trucks from Uhal, always great, but the experience was not. The truck was unfit to be used and a definite liability.shannon C.
El cliente no dejó un comentario.Tim M.
El cliente no dejó un comentario.Carlos J.
I scheduled my appointment at a different location than this one. As I was on my way to the location I had booked, I pulled up the UHaul App and it told me I was at the wrong location. When I booked my rental it told me there was a truck at my original location available. Kind of a pain to get notified and have to drive farther to an inconvenient location at the last minute.Kraig V.
Offer parking for customers that might pick up trucks by themselves. I was moving my mother by myself and didn't have anyone with me when I picked up the truck, had I not spoke with an agent my vehicle would have been towed. They do not allow for your personal vehicle to be parked on the premises. Might want to include that information before hand.Natalie M.
Please make sure that the people who are renting the equipment know more. Questions were asked that couldn't be answered properly. Things needed fixed and it would have taken longer to have done.KERRY S.
El cliente no dejó un comentario.Joan B.
Used webpage to turn in trailer when location was closed.David W.
El cliente no dejó un comentario.Jaddin R.
They made me buy stuff I don't need and pay cash for it there card reader does not work and online it says they re permintly closedAMMAR A.
The guy who helped was great. It wasn't the location I had or would have picked to rent from. Originally rented from a large actual storage uhaul center but accidentally reserved the wrong date and had to go here for a same day one way rental. I would never have picked it being a girl traveling with her young niece. Sketchy.VICKIE P.
El cliente no dejó un comentario.CODY M H.
Pick up went smoothly.JORDAN B.
El cliente no dejó un comentario.AHLAM A.
Great Customer ServiceBRIAN Z.
Dropped off equipment after hoursBrian D.
The truck I rented was dead when I went to pick it up. I have to wait 90mins after my reservation for roadside to replace the battery.Daniel Y.
Clean and disinfect truck cab better.. there was a can of chewing tobacco left in one of the cubbies. Also the steering wheel was really grimy so I'm guessing it hadn't been disinfected.JENNIFER F.
Best usual location I ever usedVINCE M.
I would have appreciated some insight to how the pickup process would work for the 24/7 pickup ahead of time. I felt like I had to figure it all out while I was there, and with a crazy day like moving day, I would have appreciated the peace of mind of being prepared with that information.Eric U.
El cliente no dejó un comentario.Mckenzie M.
They just didn't have a lot of inventory, other than that was convenient and an easy process.JUANITA K.
El cliente no dejó un comentario.RONALD K.
El cliente no dejó un comentario.MICHAEL DEAN E.
El cliente no dejó un comentario.Donald B.
Awesome experience! Very reliable and easy to work with.SCOTT C.
El cliente no dejó un comentario.TROY H.
The customer service is top-notch from start to finish. I rented a cargo trailer this time and the owner hooked everything up for me, tested the lights and signals, and made sure I was comfortable before I drove off the lot. He double checked the return time to make sure it was what I needed, and made returning the trailer after hours easy and as convenient as possible. Liberty Auto Sales is our go-to U-Haul rental place.CASONDRA P.
The person that checked the trailer out to me was very helpful. I would definitely recommend this location to rent uhaul trailer-trucks!KRISTINE C.
El cliente no dejó un comentario.Nicholas S.
El cliente no dejó un comentario.Kirk L.
Great service! Friendly!MICHAEL Y.
Trying to pickup this truck up before opening hours was a complete disaster and I will never do that again. EVER!! I made three phone calls to U-Haul corporate. The first lady was very good, the second one that called me was ok but the third person i talked to said I needed a third party with a passport for identification before she would authorize me to take the truck. I said why wasn't I made aware of this when I reserved the truck and she told me it is in the fine print but most people don't read that. When the store owner arrived at 10AM he was amazing, wonderful to work with. He had us out the door in about 5 minutes or so.TIMOTHY M.
I have never had such an excellent experience at a uhaul location. Very pleased with the service we received. If the need arises again, we will be back!!PATRICIA H.
I was referred to this location last minute due to another location not receiving the truck I was supposed to rent on time. I was taken care of promptly and professionally. Gracias.Bryan L.
The staff member was very kind and friendly however he was not there for return ( I only had the truck for approx half the time planned) which prompted an annoying phone call from the Des Moines Iowa phone center to ask about the truck. The caller was quite rude. Which was exceptionally annoying during a move from a moving company whom should be trying to assist in a successful move as their service offersANGELA B.
Very accomadating let me drop car dolly and truck later.Kevin F.
All trucks need ramps mine did not.TERRANCE P.
El cliente no dejó un comentario.STEVEN S.
The app would not accept any of my pictures for returning the vehicle after 20 minutes of effort, I gave up. The photos did include the odometer and fuel gauge.Brian C.
Absolutely Nothing. Rez was outstanding!!! He was very customer service focused. In the future, I would go there before going to the U-Haul closer to my home.EDWARD M.
The truck was garbage! Had an oil leak, power steering is going out, brakes are shot & it dog tracks to the driver side bad! They didn't put the dolly in the truck like I ordered either.Tamara B.
Very nice experience - thank you!ELIZABETH W.
I rcvd a meesage from Uhaul telling me my pickup location and time had changed. The time was 2 hours later than I had originally scheduled. When I got to the new location, the y told me I could have come earlier, no problem. Other than that, a good experienceGEOFFREY L.
The location is fine, just a little hard to get to with traffic on tenth street. It was very handy for where we were going though. Employees were great, very helpful and friendly. HOWEVER, your mobile pick up portal is a DISASTER. it never worked for us, we waited on the phone for over 30 minutes and then were told we have to arrive before the pick up time or it would automatically cancel the process. WHAT? I would think an early arrival would cause more problems than a late arrival. what a waste of our time.STEVEN T.
El cliente no dejó un comentario.TIM V P.
First rate. I highly recommend Liberty Auto.STEVEN H S.
El cliente no dejó un comentario.TANNER D.
I got charged for the equipment I requested but did not receive the actual equipment.Abigail T.
Online return worked great.Richard R.
El cliente no dejó un comentario.JEFFREY N.
Great service! Thank you!RONNIE G.
It took a while to get checked in because there was only one person working and lots of phone calls.Jonathan S.
El cliente no dejó un comentario.Brian L.
El cliente no dejó un comentario.JAMESON H.
El cliente no dejó un comentario.STEPHANIE A B.
El cliente no dejó un comentario.ELIZABETH W.
El cliente no dejó un comentario.JAMES N.
El cliente no dejó un comentario.JAMES D.
Don't change a thing! I love working with Liberty Auto U-Haul!Michael S.
I was able to adjust the seat to accommodate my 5' height which was so nice. The truck had ac and a good radio The attendant was very helpfulLINDA H.
El cliente no dejó un comentario.James G.
El cliente no dejó un comentario.BRADLEY T.
El cliente no dejó un comentario.Myron K.
El cliente no dejó un comentario.Charles H.
Secure vehicles better, so thieves don't theft auto parts from them. Are catalytic converter was stolen from our rental truck.Susan W.
El cliente no dejó un comentario.Daniel C.
Nothing, all goodRich C.
El cliente no dejó un comentario.Aaron S.
El cliente no dejó un comentario.ERVIN K.