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ANDREW B
Customer Reviews for Liberty Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Absolutely horrible experience. Truck had trash in it still. Wouldn't honor the rate charged me $400 extra??? My Truck died 5 times within 10 mins of leaving the rental location and was told "there's nothing I can do" had to call support 6 hours and $600 in expenses later I got a new truck and this on worked! Never again will I rent from uhaul until this is resolved correctly and I'm remembered for the extra expenses I have due to their mess up!! Im out $1,000!!!! For one day of mess up not caused by me.
JORDAN SI have rented from this location many times and it has always went smoothly with no issues. Highly recommended.
PRESTON HHidden fees, we paid almost $100 when it supposed to be $45, that's ridiculous, when you reserves it just says $19.99 + $0.99 per mile.
Corina Call good
PAUL VMake sure trucks are maintained and serviced
BRETT FI was in and out in 5 mins! Very helpful and engaging. Nice fellow!
LRRY GThank you for the uhaul and that you were close and in a convenient location for pickup.
YESH Jeasy in , helpful owner !!
DANIEL HI'm very happy with the customer service and product I was able to use for my move , Thank you
CHRISTOPHER MHelpful, easy and fast drop off. I found a wallet in the truck from a previous driver and he took care of it.
JAMES BThe gentleman in charge was professional, and very expedient with the paperwork. Pickup and drop off did not take much time. I rarely need a U-haul, but if I do, I would definitely go here again.
KAREN Eturned un when closed
JOSEPH HVery informative, explained in detail and asked questions before handing me the keys and my receipt.
Theresa NThe cab of the truck was filthy and the entire vehicle was covered in bugs. The machine itself was in good working order and the hauling area was clean enough. There were screws & misc part remnants from the prior renters.
CHERYL NExtra charges
Nelly RTake cash.
David Sit took me 45 minutes to get my credit card to take, the phone process needs work, its not great.
Steve HQuick & easy pickup
Steven MThe cab of the truck was either not cleaned or poorly cleaned. It was raining when I picked up the truck and the dealer had the dolly and the mats sitting out in the rain. The mats were in plastic bags but the tops were open, so they got wet. Hard to use a wet blanket on wood furniture. The dealer did offer to help load the dolly into the truck. The truck itself was good other than the lack of cleanliness (mostly console and dash areas). I will be less likely to fulfill my next reservation if not able to pick up at a U Haul store or a dealer with whom I am familiar.
Roger BSeamless transaction, all went smoothly, and equipment was in perfect condition. Fast and efficient.
Doug LThe employee at the drop off location wasn't anywhere to be found, I had to get out of my truck to find him. He asked if I was dropping off a trialer, I stated yes and he stated, just park it over there with the rest and before I knew it he disappeared back into the building without asking me any follow up questions. Zero customer satifaction.
Joshua WHard to rate, did the drop off after hours But was super easy !
Brian YReally great customer service!!
SOPHIA SNothing excellent experience. I've used U-Haul all my life for moving and will continue to do so Thanks dan
dan uThe drop off location was closed when we arrived.
Jon WDoes not have a safe place to park personal car if truck is needed overnight. So I had to cancel two day reservation and change my plans
Jennifer ZEverything was great.
connie fNo suggestions
Mardell EEverything was as it should have been—not always the case with UHaul locations.
Steve TService was friendly and professional.
Donald BThe appliance Dolly was not available as requested. I was unable to get everything I needed so will need to find another truck as I can't afford another rental.
Laura SThe owner was helpful and squared away. I would recommend this Uhaul location.
CORBETT CVery friendly and helpful
Larry VKeep doing what you're doing! Great to work with!
Robin CThe location wasn't open on the day I needed the truck so everything I did was through the app. The process of checkin and returning the truck was clunky and confusing. I ended up returning the keys before knowing I needed pictures of the inside of the truck.
Andrew SThe new two-inch tongue latch when set on a two inch ball has quite a bit of slack as if the latch is worn to a larger diameter or was manufactured too large to start with. as one travels down the highway and encounters rough surfaces, the trailer pushes forward and back and really rattles the vehicle. When it is loaded heavily, it is not such a problem. There is no adjustment feature on the latch so maybe that is something that could be added to take up the slack in the hitch.?
ray pAttendant - good customer service.
Margaret RVery helpful, he just pointed me to a good spot and took everything off for me.
Brian DThe people were very helpful. Not much room in the lot. The appearance was not inviting. But again, the person that helped me was great.
Ken SGive more miles. I had to spend an extra $18 despite a relatively small drive.
Kenneth SDrop off was in a dirt parking lot, which was muddy and difficult to maneuver. Location has limited hours, and no one was available after 5 pm the day before drop off was due, or before 10 am on day of drop off (trailer was due back by 9 am)
Herb AI did after hours drop-off so I did not interact with any personnel. The lot was clean and organized which made it easier to find a place to drop off trailer.
Michael Rcheck in was a long wait (was busy selling cars) said he'd "come and get me" eventually he did. Appeared to be the only one there. Tried 3 trailers until finally one worked (electrical issues) I was ok with that. I looked it over and appeared ok. Looks can be decieving. Ten miles out of lincoln Neb. on I-80 the passenger side tire blew out. After much waiting (had to wade thru phone tree, put on hold , confusion about my location yada yada yada, finally service crew not affiliated with u-haul came and luckily had a tire and wheel for quik replacement. That was the good blow out. The next blow out (other wheel) was much more dangerous. This occurred roughly 220miles later again on a very busy Interstate (I-29 north of Sioux Falls, S. DaK) Was nearly hit buy a Semi who had little to no time to react. I was unable to get safely off the shoulder for nearly a hundred yards do to safety rails. Now the wait. Luckily I had kept an odometer log and could give an accurate mileage of how far north of the city i was because there were no exits anywhere near as sometimes occurs. About and hour went buy before the service station guy arrived. He explained that he was going to have to take the blown -out wheel and go back to the shop and replace the wheel as he had no complete wheel with him. Again the wait, and the traffic whizzing by at 80 mph. I got out of my car and walked 25 yards into the adjacent field as i had no intention of getting pancaked along with my expensive cargo in the trailer. After he finally returned he had to replace the wheel mere feet from the passersby. Scary and quite probably preventable Had UHAUL EQUIPPED THE TRAILER WITH ACCEPTABLE TIRES!!. I'm no novice at trailer towing. I actually have one of my own but rented theirs as i needed an enclosed rig. Smaller tires can get very hot if you drive too fast. For this reason I was well under the speed limit and was scrupulously avoiding pot holes and rough spots to protect my belongings. When finally I arrived at my destination, (some 3 to 4 hours late and by this time in the dark) I was pretty spent as an ordeal like this sort of wares you down. Returning the trailer the next morning (a day early I might add) there was no talk of any compensation for my troubles) . I was happy just to be alive. Sound overly dramatic? Believe me, multiple tire blow outs is no joke. Perhaps my experience will prevent this from happening to the next person with This trailer, but God help the poor bastard who encounters this same scenario in a year or 5 years or however long U-haul thinks they can get by with this crap. A refund seems appropriate. Are you listening U-haul? Or at least have a policy which ensures your tires (both) in my case, don't decide to explode at will. Suggestions: Enact some criteria which all trailer tires must meet.
paul gClean the equipment and make sure the unit is road worthy. Tires were bad, needed balanced and replaced, brakes were also bad. Really didn't feel like it was worth 850.00
Donald QMy drop off time was 10 am- I called to verify that they would be open and he said they would. They didn't actually check my rental in until after 11- so they charged me for another day. Very unhappy about that- I expect my money to be returned but I doubt it will happen.
Jo KNothing. Rez worked with me so I could get the truck I needed. Awesome customer service!!!!Thanks!
James CGreat customer service. I scheduled very last minute and they were very accommodating and helpful! I really appreciated them working with me and helping me!
Michelle MEquipment was clean and ready to go. Pick-up process was fast.
David BThe employee was friendly and proficient. He had me unhooked in less than 5 minutes. Then he emailed me the receipt. Great employee!
Brian LTrailer was hard to get to, make it easier
Kevin E