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Fallon B
Customer Reviews for Leos Auto Center LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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The lady that set up everything was very helpful and knew everything that was asked. Well done and very knowledgeable. Will do it again. Thanks for your help with everything.
Stephanie AThere is nothing I can think of too improve the process that I saw.
David BNo improvement needed. Nikki helped me with my pickup. When I arrived, I could not help overhear her phone conversation. She was doing everything possible to try to help an elderly customer return a U-Haul truck in Indiana. The poor lady found no one at the drop off location and had been turned away from another local dealer. Nikki was going above and beyond to assist this customer with her dilemma. She was courteous, persistent and professional in dealing with a complicated issue. She is someone I would definitely want working for me or with me. She made my rental quick and easy and the gentleman who helped me connect my trailer was excellent as well! They deserve a raise!
Dennis LCouldn't ask for better service. Great people to deal with. Highly recommended.
Jeff CThe folks here are very friendly and easy to deal with.
MICHAEL GVery friendly and affordable. Couldn't ask for better.
Jeff CThe worst ran business I have ever been too.
David SVery friendly and helpful. I would highly recommend this company to anyone looking for a uhaul. I have used them several times and they are great to work with.
Michelle AQuit giving your customers the run around. We drove our own vehicle almost 225 miles for uhauls that were promised AND reserved to us but Everytime we got to Jonesboro, Paragould then all the way to Kennett Missouri ya sent us with a promise of one..got there..no truck..called U-Haul and oh yes it's there..we were sitting in the lot..no truck!! Go to Pocahontas AR..and all they had was a 10ft truck. Worst experience in our whole lives with U-Haul. On an already stressful day for us...6 hours later, 3 trips back and for, 225 miles we finally got moved by 9 pm that night. Shame on you guys.
Sharon CExcellent customer service!
Theresa FI rented a uhaul that was suppose to be in Jonesboro arkansas. The day before I had to pick it up they called and said I had to pick up the trailer in pocahontas arkansas. I had a reservation of boxes,tape,shrink wrap, and clothes boxes. The pocahontas location only had the trailer and dollies. The lady at the pocahontas location was very nice and helpful. But everything else was a bad experience. I also had to buy a hitch as well because I was wanting to rent the hitch with the trailer but yet again the pocahontas location didn't have one
Caleb MNikki is FABULOUS!!
Teresa LNot a thank people was nice and good I would Recommend it to everybody
TOMMY FWent above and beyond! Would definitely recommend!!
Patty GWe rented a truck and car hauler from the site in Jonesboro Arkansas a few weeks before we needed it because we were moving. The Night before we were to pick it up we got a call stating they did not have either things for us to use. We got the call at 630 pm 30 minute before close and were told that we would have to drive 30-40 minutes north to get the truck and 45 minutes south for the trailer. When we went to the Jonesboro location to return another utility trailer that we rented , there were 26 ft trucks and 3 car haulers in the parking lot That was the same night we got the call that they stated they had nothing available. Would you please communicate to us how the company is going to financial compensate us for the extreme inconvenience and stress that the situation caused us.
scott kUpon reaching destination the trailer tires were completely bald. Called roadside assistance and they came out and replaced them which was a great thing. But the U-Haul technician who replaced the tires said that the bald tires were actually not U-Haul brand tires (Carlisle) but appeared to be like a "will fit" tire thus why they barely made it on half of our journey. With U-Haul approved tires fitted the trailer pulled significantly better and there was minimum tread lost on the return journey. So my only comment would be to request and verify that the trailer tires are fitted with verified U-Haul (Carlisle brand) tires before starting a rental.
Taylor JThe drivers door wouldn't shut all the way, no cruise control, the trailer was shady, straps weren't long enough to hold vehicle on properly
Brad SThe only problem we had was the gas cap light was on, when we filled up the tank gas leaked out.
CALVIN OAlthough we do live around the corner from a uhaul rental, they did not have our 15 ft truck and we had to drive 32 miles to Leo's and back to our town to get it. Not sure what happened we rented online so you would think if the location we chose didn't have the size we needed they would have let us know at that time.
Lori EMismo
Joel WThey need check the equipment before they put it on the road i got a car huller and the Strap was Shredded and the rubber Piece on chain was not on there
RICHARD TCustomer service was excellant. But u-haul needs to get their computer systems updated. The wait to finalize was way to long. The lady apologized for this too. She had to call U-haul national to finish the transaction. I would rent from them again. Their equipment works as it is supposed to. The appliance dolly looked brand new. Other than the wait to finish... ( which wasn't their fault) I would rate Leo's 5 stars.
Max RThe bad thing is I am not familiar with returning a u haul on line! I did not know that you had to do that !!! The store in Searcy that I rented from never mentioned a thing about returning g it & you had to do it on line. Never told me smithing about it that why I'm just giving it an average rating .
Bonita MOur personal trailer broke down. Fortunately we were near Leo's Auto Center. Their team was super. Very helpful, knowledgeable and easy to work with. Gracias
Carl WLady was rude but I understand since the pick up location didn't do there job and add correct notes to the order. She ended up just listening to me and siding with me cause she was pregnant and didn't want to argue
Chris JThe trailer or truck that I request in a sufficient amount of time, is more times than not taken away from me. I specifically request certain size trailers and trucks and for the delivery of election equipment and supplies. When it comes time to pick them up, I'm told that the size I requested has been taken out from under me and that is very poor service! With this particular experience, I reserved a Super Hauler. The morning we go to pick it up, I'm informed that we've been downgraded to a smaller truck. This is extremely inconvenient and causes us more mileage because of the amount of election equipment and supplies that have to be delivered. Our drivers have to make several trips back to the courthouse because we cannot fit everything onto the smaller truck. Why do you all do this to the county? I have personally informed a few of our elected Quorum Court members of this situation.
April DVery friendly, quick and easy
Daniel AAwesome and friendly, I wouldn’t change a thing.
Jack RInterior or truck was swept out but was dusty and not detailed no big deal ain’t my truck!
Everett SThe trailer would have been a lot easier on the back to hook up if it would have had a cheap manual crank jack. Lifting the trailer from the ground was a little heavy
CHRISTOPHER WImprove the ck in app. Nicki in pocahontas at leos is amazing. She works hard to help each customer!!
Virginia IPocahontas Uhaul, Leos, always helps me. Very friendly and courteous when Nicki answers on phone or interacts in person. Truck is clean. I have 1 problem..the app when returning is tooooooo long and I can't ever get it to work as it should. Not Pocahontas Leo's fault.
Virginia IInstall trailer jacks on the rentals. I had to physically lift the trailer onto my truck tweaking my back.
Christopher HThe admin lady was great
RICK DVery friendly and helpful.
Paula HI would not use nor recommend Uhaul after this experience. I paid $284.48 last night when I checked in. I even phone the location to confirm my reservation. I was told it would be ready, but closed when I go there and I would need to finish check in on the Uhaul App. Which I attempted to do. I Chose the Pocahontas, AR. location, because it was the only location that could guarantee me the unit I needed with the Appliance dolly. This location was 40 miles from my move location of Jonesboro, AR. It is a very small. When I arrived, I was unable to finish the check in online and the store was closed. A woman that worked there happened to stop by and asked me if I was there for the15' uhaul and pointed out the one o had reserved and the keys were in the floorboard. I was very disappointed in the condition of the uhaul. The passenger side mirror is taped on, there was a 1/4 of tank of gas, and the inside was not cleaned out and smelled terrible of cigarette smoke. I'm in the middle of no where and the woman had already left. Also, the Apllicance Dolly was not in the van which I had already paid for. Again, no one there to talk to and no other options since I have to move today. I expected way more out of Uhaul.
Michael RMake sure the tires are good. We had a blowout on a tire twenty miles into our trip that should have been replaced prior to renting. The main problem is we had to pay $60 to get it changed. That should have been free because it was replaced buy a uhaul dealer!
Roger HThey were closed when I dropped off the truck, but the business was clean and the drop box was easy to find.
Joshua TAlways a pleasant experience at Leos. Friendly, professional service.
keith mHave more clear instructions on paper for towing.
Bryce H