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Angel S
Customer Reviews for Lenco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Nestor EExcelente service
Ramon AExperienced bad customer service The website for check in and drop off never worked for easy pick up
ELIZABETH LHe was so helpful in making my appointment and made drop off a breeze.
Luana HLeonard was great very friendly
BRENDA BI'm not sure why I was redirected to this small location when the HUGE U-Haul dealer is just down the street?!
Laurence OTrailer repair location. Very good customer service.
JOHN KThey did not provide the moving blankets or the dolly that I ordered and paid for. They also told my daughter in law that it needed to be returned with a full tank of gas and it only had just at a forth of a tank. The house is on the west side of town and they made her go to the far East side to pick up the Uhaul, this is just not good customer service.
Joanna MAll Lenco employees assisted us right away and very professional
Maria fMaybe better parking but awesome staff and awesome service
EDMUNDO OVery professional
Michael SPROFESSIONAL
Michael SAll went very well
Michael SGreat customer service. They represent Uhaul very proffesionally and made my rental smooth and easy.
jay wGreat Customer Service, always friendly willing to help. Will be sure to return when another rental is needed.
michael jevery thing excellent
PAUL HThe individual's at the Wren location were very courteous and helpful. Thanks a bunch
Alexandro NGreat customer service and will be using them again on monday
MARY AAlthough there was issue with the facility being closed the owner came in and was wonderful in getting our needs me. A++++++ to the facility!
linda lFast and friendly
STEVE SVery friendly and helpful staff. Went above and beyond what was expected of this Uhaul dealer. Will rent from there again
roger hLess than a mile from the house in El Paso. Very helpful. Friendly Place. Thanks
EDDIE HI reserved a UHaul truck through Lenco and they handled everything within a professional manner. I feel they got me a great price for the size of truck I needed. It was also easy to return the truck to them at my convenience. I will definitely use Lenco again the next time I need to rent a UHaul. Thanks Lenco
ANGELA NVery helpful and knowledgeable about towing and trailers.
RONNIE GUsed UHAUL website to get nearest location and it kept changing the locations and said a representative would call me before the date to find best location and no one ever did. Owner of Lenco offered to give us trailer for 2 days for price of 1 day and I am still waiting for my refund. Very unprofessional. Inconveniently not opened on weekends.
COREY BVery helpful and nice. Will definetly use them for my next move.
adriane bExcellent personnel. Extremely helpful. Easy turn in process. One of the best I've dealt with in all the times I've used U-Haul!!
DONALD PVery friendly and helpful employees
LEONARD Bdo not use 3rd party trailer companies.stick with your own .
GUY TI was greatly impressed and very appreciative for all of the help given. Keep up the good work.
CATHY SThis trailer shop was efficient and friendly. Professionally handled my AT hook up. I just wish El Paso U-Haul would have been able to have all of my equipment located in ONE stop.
PAUL Anothing everything was just fine.
cynthia LLenord washelpful and responsive.
RON PHave more dealers like lenco they go above and beyond expectations
abraham aThe individual who did paperwork was either untrained or just incredibly slow
howard dThey were great!
TIFFANY DThe gm that works for this location is very helpful and makes the experience mug easier. However one of the other employees was not. Rude and borderline disrespectful to me as a customer. I would only recommend this if the gm was handling most of the work that I needed to get done. His employees need to be reevaluated and maybe need to retrain on people skills. Uhaul is a organization that deals with people that are already under pressure with moving so he staff Needs to be able to accOmodate the customer more than what the staff at this branch has.
MARIL PI do not think it was the person at Lenco. But the truck was really filthy and I had to take some handy wipes and clean the center console and steering wheel.
JEANNE BGreat people with the right attitude. I was pleasantly surprised the 26 ft truck got such "good" gas mileage. Thanks!
richard iThe attendant was the saving grace. He was very polite. The parking situation was lacking to say the least and the lot was crowded. Suppose that means work is good.. Thank you
MICHAEL TEveryone was great, very nice and friendly. i would definitly recommend going to this location.
Michelle RThe staff was very friendly and helpful. However, the location was kinda scary and the Uhaul had grafitti on the side and burn marks on the inside of the back.
JENNIFER B