Customer Reviews for Lehigh Storage and Rentals
(U-Haul Neighborhood Dealer)

799 reviews

301 Gretchen Ave S   Lehigh Acres, FL 33973

(239) 674-0561

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: 9:00 am - 12:00 pm
  • 4/1/2024: Closed

Services at this Location:

Contact Us

(239) 674-0561

301 Gretchen Ave S
Lehigh Acres, FL 33973

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: 9:00 am - 12:00 pm
  • 4/1/2024: Closed
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Post signage at the establishment. It is connected to a storage unit business and no signage for an entrance to the U-Haul office. Rather confusing.

Terry Rogers 
Rating:
2.0

This was for a truck and auto transport and we had to drop off in different locations? Absolutely ridiculous!

Analise farrell 
Rating:
1.0

At the very least you can have the equipment that was reserved

Dominic Ambroselli 
Rating:
5.0

Customer did not leave a comment.

Jerry LaFleur 
Rating:
5.0

Customer did not leave a comment.

Diane Garay 
Rating:
5.0

Exelente services

Pavel Jimenez 
Rating:
5.0

Customer did not leave a comment.

Sharon Ruhl 
Rating:
4.0

Customer did not leave a comment.

Thomas Reichenbach 
Rating:
1.0

No cell service and the WiFi they offer was terrible. Took over an hour to pick up and drop off the truck using the 24/7 service, the whole thing was very frustrating

David Martinez 
Rating:
5.0

Ralph was great and very helpful. This is my favorite Uhaul location!! Check in and out so easy!

Felicia Littrell Kerr 
Rating:
5.0

Customer did not leave a comment.

Anthony Gatti 
Rating:
5.0

Customer did not leave a comment.

Eric Salmons 
Rating:
5.0

Customer did not leave a comment.

Paul Gibson 
Rating:
4.0

Customer did not leave a comment.

jack Hauser 
Rating:
5.0

The guy who runs the store was very nice, helpful and just an overall nice guy. I appreciate that.

David Lees 
Rating:
5.0

Great customer service!

Chade Holly 
Rating:
5.0

Customer did not leave a comment.

Adrian Pacheco 
Rating:
5.0

Customer did not leave a comment.

William Pitcock 
Rating:
5.0

Customer did not leave a comment.

Roberta Williams 
Rating:
5.0

This is the 3rd vehicle I have rented at this location, always in great spirits and friendly and helpful. Great Customer Service.

ELADIO AYALA 
Rating:
4.0

Customer did not leave a comment.

nicholas wilson 
Rating:
5.0

Excellent customer service , quick and easy rental.

Scott Dobert 
Rating:
5.0

Not sure, I’m please with my rental and location.

Lester Osbourne 
Rating:
5.0

Customer did not leave a comment.

Rubin Martinez 
Rating:
5.0

extremely satisfied

Clyde Bernard 
Rating:
5.0

Customer did not leave a comment.

Sneha Patel 
Rating:
4.0

Do a better job reserving storage units at your storage locations

Rosemary Wolf 
Rating:
5.0

Very friendly customer service, overall very satisfied, thanks.

Ricky Massey 
Rating:
5.0

I recommend this place for the speed and good customer service

Vicente castaneda 
Rating:
5.0

Get this location dollies for moving. I had to go buy a small utility cart to move. Other than that, 10/10 location. Staff was great.

Samuel Leccima 
Rating:
4.0

Thanks

Maria Sanchez 
Rating:
5.0

Good service tanks

Juan Carlos Romero 
Rating:
5.0

Absolutely nothing, the gentleman was very courteous and helpful!

STUART SANDERS 
Rating:
1.0

There was no place to park. The instructions on the door said to leave it on the side of the road in a VERY sketchy neighborhood. I did not feel safe there nor did I feel safe leaving the truck in the side of the road. Horrible location. Will NEVER drop off there again.

Laura Harnish 
Rating:
4.0

Quick service, friendly staff

MELITSA FUENTES 
Rating:
5.0

Customer did not leave a comment.

Angel Reyes 
Rating:
5.0

Customer did not leave a comment.

Alfred Becker 
Rating:
5.0

Customer did not leave a comment.

WILLIAM SHROUT 
Rating:
4.0

Came back

elmener virgile 
Rating:
5.0

Customer did not leave a comment.

Jason McMeans 
Rating:
5.0

Customer did not leave a comment.

sean Wright 
Rating:
5.0

The gentleman 👏 was very respectful 🙏

sean Wright 
Rating:
5.0

Customer did not leave a comment.

Lester Osbourne 
Rating:
5.0

Excellent

charley lee 
Rating:
5.0

Customer did not leave a comment.

Michael Smith 
Rating:
3.0

The guy who ran the place was very nice and accommodating. I liked him. The issue I had was trying to reach the place by phone. I left several messages. No return call. After not not receiving any return calls, I went there to find out if they could help me hook up the trailer when I picked it up. The sign said closed. I tried the door. It was locked. As I was leaving the guy opened the door & came out. The bottom line is that it made for an aggravating transaction.

Sabin Fine 
Rating:
5.0

Customer did not leave a comment.

Carl Perpich 
Rating:
3.0

The lady at the desk was mean and rude. The team had a disagreement in the front office.

Cheryl Freeman 
Rating:
5.0

Keep up the good work!

Mirna Corredor 
Rating:
5.0

Always a pleasure picking up a U-Haul from this location. Staff go out of their way to make sure you have the right experience.

Jacob Cahalan 
Rating:
5.0

Customer did not leave a comment.

Daniela S. U. Lang 
Rating:
5.0

The owner had great attitude , super nice. The truck was great , had no problems definitely would recommend this place to everyone.

linda tucott 
Rating:
5.0

Customer did not leave a comment.

Matthew Adamczyk 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER AILES 
Rating:
5.0

Very nice. You felt like it's your turn. Great friendly ppl.

Donnie May 
Rating:
1.0

Very CUSTUMER care in all aspects

VICTOR OLIVA 
Rating:
3.0

The manager was professional and well mannered, he greeted us and took care of our reservation right away.

Michael Viohl 
Rating:
5.0

Courteous and Professional

Kenneth Brower 
Rating:
3.0

Pretty run down place. People were great!

Christie Tietjen 
Rating:
5.0

Customer did not leave a comment.

Daniel Caffrey 
Rating:
5.0

Es muy buena es confiable y seguro

Juan Tum 
Rating:
5.0

Very friendly ppl I will definitely recommen this place again

Johanna Sanchez 
Rating:
5.0

VERY ACCOMMODATING. DURING FLOOD MAYBE OFFER SOME COLD WATER

Sintan Molloy 
Rating:
5.0

Customer did not leave a comment.

Ashley Buron 
Rating:
5.0

Customer did not leave a comment.

MICHELLE DAVIS 
Rating:
5.0

Customer did not leave a comment.

MIRNA DANIEL 
Rating:
5.0

Customer did not leave a comment.

theodor valeski 
Rating:
1.0

Excelente servicio si recomendaría a otros clientes a que busquen sus servicios

PAVEL TABOADA GONZALEZ 
Rating:
5.0

To me, I am satisfied at 100 pour cent they cannot do any better than that!!!

Selvandieu Joseph 
Rating:
5.0

The u-haul representative, juicy, was wonderful. She was sweet and and helped me out immensely. Would work with her again definitely in the future

STACEY LAWRENCE 
Rating:
4.0

Customer did not leave a comment.

wendy Gaspard 
Rating:
5.0

Great customer service

Ronald Aylward 
Rating:
5.0

Everything was perfect.

Jose Raul Rodriguez Suarez 
Rating:
5.0

Customer did not leave a comment.

Ronny Mesa 
Rating:
5.0

Customer did not leave a comment.

Lashanda Gary 
Rating:
5.0

Customer did not leave a comment.

Mathew young 
Rating:
2.0

el senor fue muy despectivo pues mi entrega era en gretchen y el no queria recibir el trock porque no tenia espacio y por supuesto ese no era mi problema porque yo tenia mi asignacion< le dije q lo sentia pero no me iba a mover para ningun otro sitio> mu rudo creo q no usare su sitio en el futuro

Luisa Reyes 
Rating:
4.0

Customer did not leave a comment.

TERRY FORD 
Rating:
5.0

Customer did not leave a comment.

Tammy Ecker 
Rating:
5.0

You guys are amazing will refer

diania negron 
Rating:
5.0

Customer did not leave a comment.

Lonnette Williams 
Rating:
4.0

AS NOTED ABOVE AC NOT WORKING VERY UNHAPPY RIDE, MISERABLE!!

Louise Sutcliffe 
Rating:
1.0

Very upsetting my truck was not ready at scheduled time and was changed for something I did not use. No one would help me in getting a refund. Been there multiple times will not ever use Uhaul as a company either.

Lanz Barrett 
Rating:
1.0

Even though the business was suppose to be open, the office was locked and there was no one to help me when I was having issues picking up my truck and returning it using the app.

Jessica Milnes 
Rating:
5.0

One of the best U-Haul we have visited.I recommend this highly,wonderful customer service.Very happy with everything,

Miryam aguirre 
Rating:
5.0

Customer did not leave a comment.

Mary Ann Rivera-Lopez 
Rating:
4.0

Post "Office" on entrance door. Confusing. U-Haul themselves need to "FIX" Truck share App. Didn't work for me.cost me extra money Since I lost money since my crew for the original evening after leaving work was lost.

Delois Grotzinger 
Rating:
5.0

Very friendly, took care of us right away!

Cheryl Adams 
Rating:
5.0

Friendly staff. Made transaction super easy.

Robert Blazek 
Rating:
4.0

Just be aware that the "movers" found on the U-Haul site were pleasant. However, it wasn't until after they dropped and broke our pool table that we became aware that they were uninsured and that UHaul was only a forum to connect with them to try and find a resolution. Also, the movers overcharged us and many of our furniture pieces were dinged here and there.

Deborah Bruno 
Rating:
5.0

Customer did not leave a comment.

Hector Perez 
Rating:
5.0

Customer did not leave a comment.

Darin Smith 
Rating:
5.0

Customer did not leave a comment.

Angel Reyes 
Rating:
5.0

Ralph is very responsive and accommodating. Makes pick up and drop off very quick and easy.

Richard Sobel 
Rating:
4.0

The staff was very friendly and helpful. Yusi did a great job communicating the changes to the original agreement that happened due to a shortage of trucks being available. She kept me updated on the situation and let me know when the truck became available. This was all very helpful since we very flying into the RSW for this situation.

Kevin Wolf 
Rating:
5.0

Customer did not leave a comment.

Mathew young 
Rating:
5.0

Great customer service!

Jesus Vencebi 
Rating:
5.0

Not Much.... Very good service and equipment...

Roger York 
Rating:
5.0

Customer did not leave a comment.

EARL SCHELLHAS 
Rating:
5.0

Customer did not leave a comment.

tasamia green 
No reviews have been submitted for this location.

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