Customer Reviews for Lehi Indoor Storage
(U-Haul Neighborhood Dealer)

140 reviews

1099 S 1100 W   Lehi, UT 84043

(801) 331-5725

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: 10 am–1 pm

Services at this Location:

Contact Us

(801) 331-5725

1099 S 1100 W
Lehi, UT 84043

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: 10 am–1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The front desk associate was incredibly sweet! 10/10 experience super quick check in.

Gage H 
Rating:
5.0

Julie at Lehi Indoor Storage was so amazing and kind definitely recommend checking them out for UHaul rentals

Gabby R 
Rating:
2.0

Did not have the trailer we scheduled, did not call to inform us they did not have the trailer, ended up delaying our departure at significant cost. Will not be doing business here again

Kasey W 
Rating:
5.0

Customer did not leave a comment.

Deanne H 
Rating:
4.0

More extensive cleaning of the cab interior.

David S 
Rating:
5.0

No improvements, but I wanted to mention how exceptional the women at check-in behind the desk were! They were extraordinarily friendly and personable. They alone would make me want to return to that location!

Megan W 
Rating:
5.0

Everything was perfect!

Ronaldo M 
Rating:
5.0

Amazing service 🙌❤️

Shannon P 
Rating:
5.0

Customer did not leave a comment.

Tracey F 
Rating:
5.0

Customer did not leave a comment.

Mark L 
Rating:
5.0

Awesome service and great friendly staff.

Scott S 
Rating:
5.0

Wonderful people to work with. And great services available. The storage units are top notch and well priced. I would recommend Them any day

Geri O 
Rating:
2.0

The mileage was off on the truck, I had to verify and tell the front desk. The blankets were missing and had to call for a refund. No ramp on the truck. I had to call and get a refund for a storage unit that I didn't rent. The front desk wanted to say I wasn't charged, had to prove I was. Seems like a hassle of unorganization at the Lehi location.

JAyme B 
Rating:
5.0

Customer did not leave a comment.

Tod H 
Rating:
5.0

Customer did not leave a comment.

David B 
Rating:
5.0

Customer did not leave a comment.

Cathy R 
Rating:
5.0

You need to give Lehi Indoor Storage more 26' foot trucks. They are my preferred location yet are always out of 26' trucks.

Lorin Y 
Rating:
5.0

Customer did not leave a comment.

Katie N 
Rating:
5.0

Julie was terrific. She was able to fix my scheduling error and made the after-hours truck pick-up easy.

Lorin Y 
Rating:
5.0

Customer did not leave a comment.

Richard D 
Rating:
1.0

Lehi Infoor Storage is an Authorized UHAUL distributor, but has no sense whatsoever of customer satisfaction and refused to make any accomodation related to equipment malfunction. "Oh well, too bad, Talk tot he Hand!" is how they handled the equipment malfunction. There's too much competition in today's marketplace to not take care of customers.

DAVID R 
Rating:
4.0

Customer did not leave a comment.

Itayi C 
Rating:
5.0

Customer did not leave a comment.

Enrique G 
Rating:
5.0

Customer did not leave a comment.

Christopher C 
Rating:
5.0

It was fantastic! Staff is great! Nothing to improve..

Emily E 
Rating:
5.0

Customer did not leave a comment.

JOHN S 
Rating:
5.0

Customer did not leave a comment.

Ethan P 
Rating:
5.0

This is not a critique of this site but of uhual broadly. The pricing is misleading as it excludes required costs associated with mileage, fuel, taxes and fees. A $19.95 ten foot truck is really a $75+ expense. And that's not including costs associated with 5 pages of upsells and addons, many of which are preselected and have to be unchecked or removed from the cart. It feels deceptive and misleading

Garrett S 
Rating:
5.0

Customer did not leave a comment.

Josh P 
Rating:
5.0

Amazing experiences at this location

Ronald S 
Rating:
5.0

The only problem we had was that the ramp would not pull out all the way, for the 2 prongs to hook into the bumper. It made a 2" high bump when we had to pull heavy things up the ramp and over the bump onto the floor of the cargo area. Everything else went well. Gas mileage was only 5.5 mpg! I was glad I only drove 39 miles... I am satisfied.

Bruce H 
Rating:
5.0

The two ladies who worked 3/16 were fantastic! Loved how helpful they were with us and overall enjoyed everything about this experience

Christian S 
Rating:
2.0

The truck was good. Location was fine. I’m just not happy that I booked my rental weeks in advance only to be told with less than 48 hours notice that I had to pick up my truck over 30 minutes away from my home. I was also told those extra miles would be waived but I do not believe they were and I had to pay extra.

Sam R 
Rating:
5.0

Customer did not leave a comment.

Drew H 
Rating:
5.0

The truck itself was clean, but very old and very worn internally and externally, which isn't the fault of the location, by any means. It made a funny noises while driving -accelerating - (but I don't drive big trucks, so it could have been normal). Both Julie and Madeline (Maddie) were SO friendly and helpful, and answered every question I had. They were prompt and professional, but also very warm and welcoming. They explained the whole process extremely well and I would definitely use them again, and will recommend them to friends! (Also, your Google search results for this location are inaccurate! Thankfully I had the paperwork to use as a phone number, because the direct Google results and website for this location are wrong).

Amanda B 
Rating:
5.0

Very comfortable , very clean restrooms , and everything was simple and ready to go .

Alvin B 
Rating:
5.0

Great customer service!

John H 
Rating:
5.0

Easy process and friendly staff.

steven p 
Rating:
5.0

Staff is super friendly and helpful.

Silvia M 
Rating:
2.0

Ended up having issues with the equipment, the delivery destination would not help, customer service would not help, local rep would not call me back.....Uhaul is a total joke!

BRIAN S 
Rating:
5.0

It was aight

Gunnar B 
Rating:
5.0

The ladies who helped me yesterday were fantastic to work with and deserve a raise immediately.

Peter C 
Rating:
5.0

Customer did not leave a comment.

Christopher C 
Rating:
5.0

Customer did not leave a comment.

Manuel B 
Rating:
5.0

They were super friendly and helpful. They made the whole experience warm, easy and accommodating. In my haste of picking up the truck I had accidentally forgotten to grab the utility dolly I had rented. While my back hates me for making that mistake the staff were super understanding and simply removed the charge without and issues. Great job all around and thank you so much!

Zackariah A 
Rating:
5.0

Customer did not leave a comment.

Suzanne L 
Rating:
5.0

Extremely helpful and friendly as always

DALLIN H 
Rating:
5.0

Customer did not leave a comment.

Silvia M 
Rating:
5.0

Customer did not leave a comment.

Natalie B 
Rating:
5.0

They are very kind and accommodating.

Shawn H 
Rating:
4.0

Customer did not leave a comment.

Blake P 
Rating:
5.0

Customer did not leave a comment.

Terresa H 
Rating:
5.0

The truck was dirty not swept and only 1/4 gas

James B 
Rating:
5.0

Lehi Indoor Storage is AMAZING!!! I have used Ride Out Motor for years and am disappointed, frustrated, angry...everytime and they made me believe its a uhaul thing. This location had fantastic customer service, amazing communication, and restored my faith in uhaul. Please take away the privilege of hosting uhaul from Ride Out Motors and allow another company that privilege!!

Kiley G 
Rating:
5.0

I don’t remember her name…but she was the younger female representative. She was amazing. I’ve used Uhaul many times in my life and this experience ranks right at the top. Thank you!

Robert E 
Rating:
5.0

Lower your rates! Only have the truck for 2 hours and paid 140. That’s to much.

Demetrius b 
Rating:
1.0

Was double charged for two different trucks, charged a cleaning fee for both trucks. Only 1 truck was purchased and they just charged me for someone else's?? Called several times, still haven't gotten it solved. Complely scam of a company

Alex T 
Rating:
5.0

Customer did not leave a comment.

Kenneth A 
Rating:
5.0

Customer did not leave a comment.

Ivan M 
Rating:
3.0

Get the U-Haul ready for the customer. They just handed me the key and I had to go out in the yard to get it. It was cold, there was snow on it I had to scrape off and the fuel level had to be updated.

Rodney T 
Rating:
5.0

Customer did not leave a comment.

Christopher C 
Rating:
1.0

Customer did not leave a comment.

Jason G 
Rating:
5.0

First time U-Haul rental! Front desk was so helpful and really made me feel comfortable about the process. I feel as though the quality of the service and the availability of the trucks are incredible! Especially matched with U-Hauls affordable prices 🙂

Danielle M 
Rating:
5.0

This location is easily my favorite in Utah so far and I've used at least 8 in the last five years. The locations convenience is a big hit but that wasn't the best part. There was a little delay on pickup because there was an inventory check when I arrived. Less than five minutes but the apology was like I was waiting for 30. Fantastic customer support by this staff and will absolutely be using this location again. Probably within the next year.

Cory J 
Rating:
5.0

Excellent service. Thank you!

Tim Y 
Rating:
5.0

The app made me retake the return pictures 6 or 7 different times. It was frustrating spending 20 minutes to get the pictures submitted during my rental return.

AUSTIN T 
Rating:
5.0

Customer did not leave a comment.

Ryan O 
Rating:
4.0

Check in was easy and staff were nice. The only issue i had was my trailer was parked in this soft sand on the other side across from the other trailers. It made it nerve wracking that i was going to get stuck and pretty difficult to maneuver the trailer into position to connect. I would recommend not using that side.

Skyler B 
Rating:
5.0

Customer did not leave a comment.

Ivannia E 
Rating:
5.0

Customer did not leave a comment.

LEAH I 
Rating:
5.0

Customer did not leave a comment.

Pedro L 
Rating:
5.0

Customer did not leave a comment.

Jherson C 
Rating:
5.0

Easy drop off

Jeremy R 
Rating:
3.0

Customer did not leave a comment.

JAY B 
Rating:
3.0

Location was closed at the time of returning the equipment

Jay B 
Rating:
5.0

Madeline, the office attendant, did a super job assisting me. She is very professional, competent and friendly. She made the process easy and saved me time. Thanks Madeline

Dean L 
Rating:
5.0

Customer did not leave a comment.

REED P 
Rating:
5.0

Customer did not leave a comment.

REED P 
Rating:
5.0

Customer did not leave a comment.

Spencer B 
Rating:
5.0

they need signs

james a 
Rating:
2.0

Gave my hassles from the moment I dropped of the vehicle. Doesn't know what customer service is!

Steven P 
Rating:
5.0

Team was very helpful in managing a situation (not their fault) where my truck was not available.

Jamison P 
Rating:
3.0

There was only one person on staff. Getting help to drop off and park the trailer was difficult. There was limited room for maneuvering and for the equipment.

Charles V 
Rating:
3.0

seemed disorganized. Hard to find.

REED P 
Rating:
5.0

Excellent staff and truck ran and worked great. Thank you.

Michelle O 
Rating:
5.0

Very good

Juan L 
Rating:
5.0

Using the app was very difficult. It was possibly due to poor cell phone coverage but I've been able to use other applications from this location just fine. And the app seemed to work just fine except in 1 or 2 sections. The app went in a never ending loop attempting to upload the pictures.

Richard L 
Rating:
5.0

Very friendly, happy people.

Gary A 
Rating:
5.0

Customer did not leave a comment.

Bruno D 
Rating:
5.0

Customer did not leave a comment.

Anton K 
Rating:
5.0

Customer did not leave a comment.

Eric G 
Rating:
4.0

Designated parking spaces. It was a little "iffy" when I went to return the truck as to where to park.

Marla B 
Rating:
5.0

Customer did not leave a comment.

don s 
Rating:
5.0

Customer did not leave a comment.

Logan F 
Rating:
5.0

Customer did not leave a comment.

Eric G 
Rating:
5.0

Customer did not leave a comment.

Isaac J 
Rating:
5.0

The employees are friendly and very helpful.

charles w 
Rating:
5.0

Customer did not leave a comment.

Dan G 
Rating:
5.0

First time renting a u-haul and the staff was friendly and understanding!

Jonathan C 
Rating:
5.0

The rental experience was smooth and the truck was ready for me. There was an issue with a dolly not being available when the reservation said it was and the location staff had a good solution for me and also refunded me for the missing dolly.

Tyler H 
No reviews have been submitted for this location.

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