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Patricia Vallanueva
Customer Reviews for Legacy Logistics And Auto Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was Dirty and they charged My Card For late Drop off and it was not true I Call for clarity and once She Answered she was still sleeping So unprofessional
Lashawn MartinGreat customer service
Linda AustinThe location was closed and which made the drop off very inconvenient and time consuming ! There was not only no on the street parking for the U-Haul but the only “designated” area was flooded and sunken in we eventually gave up and just left the yall where we could and put the key away ! Never again
Jasonti ThomasOver charged me after I returned the truck
Neko LeviRenee was awesome got me in and out in no time will come again.
Lynita FitchGood Costumer service
Christina TharringtonVery nice and clean, thanks
James BarkerOn a Saturday morning, the business was closed and locked. We parked the truck on the side street and dropped the key in a lock box.
Dennis ScottThis location was ale to accommodate Al my needs after the location on 1650 e 79th Stoney island chicago Illinois called me a the morning of my move and said my reservation was unavailable. I booked this a week in advance and it was canceled . But Ms Renee helped a lot!!
Takayla HollingsworthFriendly kind !
KURT BROWNGreat customer service
WILLIE BRYANTEverything is ran well Renee always does an excellent job I love coming to her for our needs 5 stars
shalon draneNothing just make sure Renee takes care of you!!!!
Dennis HandyI know it's been a couple of weeks since I rented from this location. But Mrs. Renee was very professional and knowledgeable with a beautiful spirit. I highly recommend doing business with this location / Mrs Renee. In the future I would also come back to this location. Thank you for your wonderful service.
Tiffany LuckesAmazing service! I would definitely use them again and encourage others to do the same!
Marquis JonesThe service was excellent. The lady Renee was very nice and helpfull.
Aldo Torres-AguilarGreat friendly customer service and support 🙏🏽🤝👍🏾
Dorian TaylorProper y’all equipment to all y’all customers as a professional should in put safety first be for you let them go on the road concern means everything to putting your customers firsts
Trent MadkinsNothing don’t change a thing
Donald HamptonThe sales person was very excellent. Gave me all the ins and outs about how to do the truck.
Kevin SmithSells agent is very polite and friendly.
Akram AhmedEverything went well. Great communication from the friendly staff.
William Wilson JrRenee was wonderful to work with! She is very kind and I appreciate how hard she worked to help the moving process go smooth.
Tyson ClaiborneThe air condition was not working so that was about the only thing that I found wrong but other than that excellent service by your clerk
Walles lagrone?????????
Jose Maciasthe location was great. the reservation system before that was awful. Totally a mess and had us go to 3 different sites.
alison kellyI was going to be a few hours late than expected , when I noticed the person on-site she had no information about any fees or rates that I might incur . I then asked her to have a manger call me, I never received a call back. Next thing I have a charge come on my card. When I called back I asked for the the reason for the charge if it could be explained to me. The person could not give me a response, I then asked for the mangers number . When I spoke to “Mr Berry” he stated I was charged another rental fee, when I asked them what does that mean he said I was charged as if I rented the truck for a second time, I told him I would only be a few hours late he then said ok bring it in and we will work it out. When I dropped it off and called him he said the charge would stay on my card and it was charged for another rental day, I said had I known I was charged for another rental i would have kept the truck longer as I had rushed to bring back, he said “ we’ll good thing I didn’t let you know when we spoke”. I understand the person onsite not having all the information but for a manger to handle a customer I frankly found very offensive and crass. I will in no time soon bring my business to Uhaul anytime soon.
Mario PerezMy contract was transferred to this location without prior notification. I was originally at 6701 S Western and learned my reservation was canceled while I was at the desk. It was hot as hell at 5800-06 S Western with no AC working and no fans to accommodate customer service. Get it together for hot summer days.
LANIYA BRADLEYI couldn’t get the truck for an extra day due to her renting it to somebody else when any other haul allows you to do that, and she wanted to charge me. $20 and an additional 50 that’s not stated in the contract and the worst of all is I got into issues with the police because the truck was reported stolen since 2019
ANASTASIA FLORESCustomer service was excellent.
ETHEL HAZELWOOD-YOUNGEverything was great. Highly recommend!!!
Darden ParishWhen you call and rent the truck they quote you a price, which is different upon return. So I want to thank the young lady on 58th and Western she gave me a clear break down of what my charges were. Again thank you.
RENEE FristoeEverything went very well
Pearl JohnsonI was told I was getting charged one estimate(which was an okay estimate) at the end I was over charged by more than double.
Daniel AndradeHelpful staff!
pawel skrzypczykMore mid size trucks had to use a mall one too manany trips
CASSANDRA CLARKContinue to do what you all are doing!!! Very nice service and professional!
ERICA WILLIAMS FROSTMy representative at the location was so kind and courteous. I appreciate the service and for making the experience a wonderful one. Nothing but positive vibes from the moment of walking into that location. Thank you.
Jose Delgado