Customer Reviews for Legacy Logistics And Auto Inc
(U-Haul Neighborhood Dealer)

65 reviews

5800-5804 S Western Ave   Chicago, IL 60636

(773) 863-7930

Office Hours

  • Mon: 9 am–2:30 pm
  • Tue-Thur: 10 am–2:30 pm
  • Fri: 9 am–2 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(773) 863-7930

5800-5804 S Western Ave
Chicago, IL 60636

Services at this Location:

Office Hours

  • Mon: 9 am–2:30 pm
  • Tue-Thur: 10 am–2:30 pm
  • Fri: 9 am–2 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Patricia Vallanueva 
Rating:
1.0

Truck was Dirty and they charged My Card For late Drop off and it was not true I Call for clarity and once She Answered she was still sleeping So unprofessional

Lashawn Martin 
Rating:
5.0

Great customer service

Linda Austin 
Rating:
1.0

The location was closed and which made the drop off very inconvenient and time consuming ! There was not only no on the street parking for the U-Haul but the only “designated” area was flooded and sunken in we eventually gave up and just left the yall where we could and put the key away ! Never again

Jasonti Thomas 
Rating:
1.0

Over charged me after I returned the truck

Neko Levi 
Rating:
5.0

Customer did not leave a comment.

ARTURO CRUZ DAMAS 
Rating:
5.0

Renee was awesome got me in and out in no time will come again.

Lynita Fitch 
Rating:
5.0

Good Costumer service

Christina Tharrington 
Rating:
5.0

Customer did not leave a comment.

Kinesha Trotter 
Rating:
5.0

Very nice and clean, thanks

James Barker 
Rating:
1.0

On a Saturday morning, the business was closed and locked. We parked the truck on the side street and dropped the key in a lock box.

Dennis Scott 
Rating:
5.0

Customer did not leave a comment.

Tia Brown 
Rating:
4.0

This location was ale to accommodate Al my needs after the location on 1650 e 79th Stoney island chicago Illinois called me a the morning of my move and said my reservation was unavailable. I booked this a week in advance and it was canceled . But Ms Renee helped a lot!!

Takayla Hollingsworth 
Rating:
5.0

Friendly kind !

KURT BROWN 
Rating:
5.0

Customer did not leave a comment.

sherry brown 
Rating:
5.0

Customer did not leave a comment.

william pettway 
Rating:
5.0

Customer did not leave a comment.

salvador cruz 
Rating:
5.0

Great customer service

WILLIE BRYANT 
Rating:
5.0

Everything is ran well Renee always does an excellent job I love coming to her for our needs 5 stars

shalon drane 
Rating:
5.0

Nothing just make sure Renee takes care of you!!!!

Dennis Handy 
Rating:
3.0

Customer did not leave a comment.

Lauren Dent-Carlvin 
Rating:
5.0

Customer did not leave a comment.

sierra blackman 
Rating:
5.0

Customer did not leave a comment.

Shaquille Thompson 
Rating:
5.0

I know it's been a couple of weeks since I rented from this location. But Mrs. Renee was very professional and knowledgeable with a beautiful spirit. I highly recommend doing business with this location / Mrs Renee. In the future I would also come back to this location. Thank you for your wonderful service.

Tiffany Luckes 
Rating:
5.0

Customer did not leave a comment.

joselito Diaz-baltazar 
Rating:
5.0

Customer did not leave a comment.

ronna felton 
Rating:
5.0

Amazing service! I would definitely use them again and encourage others to do the same!

Marquis Jones 
Rating:
5.0

The service was excellent. The lady Renee was very nice and helpfull.

Aldo Torres-Aguilar 
Rating:
5.0

Great friendly customer service and support 🙏🏽🤝👍🏾

Dorian Taylor 
Rating:
1.0

Proper y’all equipment to all y’all customers as a professional should in put safety first be for you let them go on the road concern means everything to putting your customers firsts

Trent Madkins 
Rating:
5.0

Nothing don’t change a thing

Donald Hampton 
Rating:
5.0

The sales person was very excellent. Gave me all the ins and outs about how to do the truck.

Kevin Smith 
Rating:
5.0

Sells agent is very polite and friendly.

Akram Ahmed 
Rating:
5.0

Customer did not leave a comment.

Samuel Santiago 
Rating:
5.0

Customer did not leave a comment.

ISADORE HOUSE 
Rating:
5.0

Customer did not leave a comment.

Yolanda DICKERSON 
Rating:
4.0

Everything went well. Great communication from the friendly staff.

William Wilson Jr 
Rating:
4.0

Customer did not leave a comment.

linda Hickerson 
Rating:
5.0

Renee was wonderful to work with! She is very kind and I appreciate how hard she worked to help the moving process go smooth.

Tyson Claiborne 
Rating:
5.0

Customer did not leave a comment.

Ricky Sanders 
Rating:
3.0

The air condition was not working so that was about the only thing that I found wrong but other than that excellent service by your clerk

Walles lagrone 
Rating:
4.0

Customer did not leave a comment.

John Prekezes 
Rating:
3.0

Customer did not leave a comment.

Paulette Webster 
Rating:
5.0

?????????

Jose Macias 
Rating:
4.0

Customer did not leave a comment.

Linda Williams 
Rating:
5.0

the location was great. the reservation system before that was awful. Totally a mess and had us go to 3 different sites.

alison kelly 
Rating:
1.0

I was going to be a few hours late than expected , when I noticed the person on-site she had no information about any fees or rates that I might incur . I then asked her to have a manger call me, I never received a call back. Next thing I have a charge come on my card. When I called back I asked for the the reason for the charge if it could be explained to me. The person could not give me a response, I then asked for the mangers number . When I spoke to “Mr Berry” he stated I was charged another rental fee, when I asked them what does that mean he said I was charged as if I rented the truck for a second time, I told him I would only be a few hours late he then said ok bring it in and we will work it out. When I dropped it off and called him he said the charge would stay on my card and it was charged for another rental day, I said had I known I was charged for another rental i would have kept the truck longer as I had rushed to bring back, he said “ we’ll good thing I didn’t let you know when we spoke”. I understand the person onsite not having all the information but for a manger to handle a customer I frankly found very offensive and crass. I will in no time soon bring my business to Uhaul anytime soon.

Mario Perez 
Rating:
5.0

Customer did not leave a comment.

Tenisha Jones 
Rating:
5.0

Customer did not leave a comment.

Leopoldo Alejandre 
Rating:
5.0

Customer did not leave a comment.

Tia Brown 
Rating:
2.0

My contract was transferred to this location without prior notification. I was originally at 6701 S Western and learned my reservation was canceled while I was at the desk. It was hot as hell at 5800-06 S Western with no AC working and no fans to accommodate customer service. Get it together for hot summer days.

LANIYA BRADLEY 
Rating:
3.0

Customer did not leave a comment.

Steven Smith 
Rating:
1.0

I couldn’t get the truck for an extra day due to her renting it to somebody else when any other haul allows you to do that, and she wanted to charge me. $20 and an additional 50 that’s not stated in the contract and the worst of all is I got into issues with the police because the truck was reported stolen since 2019

ANASTASIA FLORES 
Rating:
3.0

Customer service was excellent.

ETHEL HAZELWOOD-YOUNG 
Rating:
5.0

Everything was great. Highly recommend!!!

Darden Parish 
Rating:
5.0

When you call and rent the truck they quote you a price, which is different upon return. So I want to thank the young lady on 58th and Western she gave me a clear break down of what my charges were. Again thank you.

RENEE Fristoe 
Rating:
5.0

Everything went very well

Pearl Johnson 
Rating:
1.0

I was told I was getting charged one estimate(which was an okay estimate) at the end I was over charged by more than double.

Daniel Andrade 
Rating:
5.0

Customer did not leave a comment.

iesha harris 
Rating:
5.0

Helpful staff!

pawel skrzypczyk 
Rating:
5.0

Customer did not leave a comment.

Carol Broussard 
Rating:
5.0

More mid size trucks had to use a mall one too manany trips

CASSANDRA CLARK 
Rating:
5.0

Customer did not leave a comment.

Mc Arthur Campbell 
Rating:
5.0

Continue to do what you all are doing!!! Very nice service and professional!

ERICA WILLIAMS FROST 
Rating:
5.0

My representative at the location was so kind and courteous. I appreciate the service and for making the experience a wonderful one. Nothing but positive vibes from the moment of walking into that location. Thank you.

Jose Delgado 
No reviews have been submitted for this location.

Additional Services at this Location

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