El cliente no dejó un comentario.Samantha K.
Customer Reviews for Lees Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Have used this location before. Nice guy. Easy drop off.Charles D.
El cliente no dejó un comentario.Robert S.
Thank you for the serviceAnthony O.
El cliente no dejó un comentario.Rita F.
Lee is a good guyRobert S.
I dropped off after hours and did not expect personnelto be there. I received emails through every step of the process but never received one that the trailer was returned. This was extremely frustrating since it was 11pm in an unfamiliar city and I didn't want to just leave it. Once i hit continue it said my transaction was complete and would receive email shortly- never happened.Erik A.
So they close at 1200 every day and have a family sit down meal. They said you guys b know they are closed at 1200 but still schedule people. The one gentleman was very upset I came in and yelled at someone else why didn't you lock the door. So is it possible or not have 1200 available on the schedule?SARAH H.
El cliente no dejó un comentario.Ernest E.
I'm very disappointed in the resolution of my return problem.Dawna A.
I was scammed by the owner. I reserved online and specifically declined insurance coverage. Location added insurance coverage without authorization and told me it was "taxes and regular charges" and gave me an ink jet printed receipt that was almost unreadable.David P.
El cliente no dejó un comentario.Samantha M.
The Move Help was excellent. Very good customer service from Caitlyn the movers Tyler Brown and Shane were fantastic. Great overall experience.Jacob C.
I had trouble finding the carport with the lockbox. The lockbox should be easier to locate.Ivan B.
El cliente no dejó un comentario.Jake M.
El cliente no dejó un comentario.Robert H.
Van was not swept out prior to my use. Contract said tank was 7/8 but when I got in it was closer to 3/4. I only went 69 miles, put more than $20 in gas. Gauge was clearly 7/8 when returned, but dealer noted less and charged me extra for gas. Returned in 2 days instead of three and still charged for 3. Overall disappointment.Jennifer B.
Trying to work with Uhaul is a fucking joke. Will never work them again.Samuel T.
I reserved a truck for 8:30am. I tried multiple times through the week to call and confirm my reservation like my automated text had prompted, and the phone either rang with no response, or one time he picked up, told me he was with a customer and told me to call back in 20 minutes. When I reattempted 20 minutes later, he was closed for the day. I got to the store at 8:30am. His store did not open until 9:00am. I was supposed to be able to do mobile pickup, but this unsuccessful after multiple tries, even with uhual dispatch on the phone. It was after 9:00am, and I called uhaul for help since I was now over 30 minutes with my move. They were unable to reach him as well. He finally showed up at 9:15-9:20am and completed my rental. When I returned the truck, I returned it with the 1/4 tank of gas like I supposed to, and he is reporting that I returned it with only an 1/8. I will never use this service again.Sondra N.
very nice experience very helpfulf. Dont change a thingcora R.
I wish I could attach images to this message to show the photos of sighs this guy has taped up about deadbeat Uhaul customers with a list of their names and a pic of a sign that says he will not accept debit cards for Uhaul rentals because of deadbeats. I had to use my credit card because he wouldn't take a debit card. My yerrible experience started when I called the man Monday Morning to confirm my reservation. He told me he had other more pressing matters to deal with, that he wasn't concerned about me or my Uhaul reservation. I told him I just needed to confirm my reservation for a cargo van at noon. He told me he wasn't going to check and that if I needed to rent a Uhaul, that it wouldn't be at noon because he goes to lunch then. He rudely told me I had to be there at 11 or 1 if I wanted you rent from him and hung up on me. When I got there at 11 to pick up my rental he was very rude and had an attitude. This is no way to treat a paying customer. If I wasn't in a bind, I'd not bothered with the rental. Thankfully, there's a new Penske yuck rental just a mile down the road. The next time I require a van or truck rental, I'll use them. This was a horrible experience!Ruben D.
El cliente no dejó un comentario.Gina O.
I would not rent a Uhaul from Lee's self storage in the future. He was not very accommodating. I reserved a pick up at noon and he said that was his lunchtime. He informed me that I should only rent locally and not use the online Uhaul website. It seemed like I was inconveniencing him to pick my reserved rental. Not good customer service.Eric E.
Installed new belts on the appliance dolly the belts were all Toro and did not real well upstairsJEFFERY R.
Don't change a thing! Very helpful and friendly!Rebecca R.
I never got in the facility. It was a drop offWilson M.
El cliente no dejó un comentario.DJ B.
El cliente no dejó un comentario.JOHN S.
El cliente no dejó un comentario.Walter B.
Very friendly and helpful. Made the stress of moving so much easier.JOHN S.
El cliente no dejó un comentario.Jacob M.
Checking in was a pain unless I created an account. Had trouble getting internet connection then had to create an account.GRAHAM B.
El cliente no dejó un comentario.George P.
El cliente no dejó un comentario.RODERICK S.
El cliente no dejó un comentario.James B.
Very remote location. Terry was very nice. Simple drop off.Erik A.
El cliente no dejó un comentario.Scott M.
El cliente no dejó un comentario.STEVEN G.
El cliente no dejó un comentario.David F.
I'm not happy that I had to pay the extra cause I couldn't move the day I wanted to due to sever weather and tornado that kept me from moving the planned day. However thanks again!Edward H.
El cliente no dejó un comentario.david P.
I was very disappointed when I got to the site to pickup my 15 foot truck only to find out it was double booked and they didn't have one for me. I was there for over 1hour while a person was renting another but there was a problem and she could not get it so I was able to get that one. This is the second time this has happened to me and it's very disappointing to get told you don't have a truck to rent when you get to the site.Donald B.
El cliente no dejó un comentario.Al F.
El cliente no dejó un comentario.ERNEST H.
El cliente no dejó un comentario.Stacy G.
El cliente no dejó un comentario.CARSON THOMAS L.
El cliente no dejó un comentario.Elissa L.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.Justin R.
El cliente no dejó un comentario.Gary T.
The agent was rude and disrespectful. I had a booking at 9 AM and I called up the location twice to let them know I will be late and they did not pick up the phone. When I arrived at the location they had canceled my reservation. This is very unprofessional in my opinion! They should have called me to confirm if I was going to come and get the rental or not! Once I arrived at the location the office was closed, I called the number provided to me by U haul and the agent blamed me that I must have dialed the wrong number. Again VERY unprofessional. I had also declined the insurance but the agent added that on to my booking without consulting with me. Again VERY unprofessional! I showed the agent that I had called at my pick up time and that I did not dial the wrong number they snatched the keys and threated that they will cancel my reservation and I can go get it from some place else! HOW UNPROFESSIONAL IS THAT U HAUL???? In my opinion this location should be delisted as an authorized U HAUL location. I did not have a pleasant experience.Karan G.
The location had awful customer service. I would not recommend Lee's Self Storage to anyone. They were unhelpful and rude. There was no explanation of what we're paying for ie. insurance was added without asking or explanation. When asked questions he was unable to answer therefore had to call the regional number which added a significant amount of time to travel. Changed our pickup location just so we didn't have to interact with him again.Austin AND Jo G.
El cliente no dejó un comentario.Molly B.
El cliente no dejó un comentario.randy S.
Vehicle was fine but the guy working the counter at Lees has zero customer service skills. Had to stand there while he was on an obvious personal call telling someone how his brother stole from him. Real gruff demeanor flippant attitude. At the end I'm standing there waiting for him to tell me the process was complete and I could go final he spoke treats ppl like jerksJeff M.
El cliente no dejó un comentario.Mekka D.
El cliente no dejó un comentario.MIKE F.
The person who ran ran the U-haul said he "did this for eight years and it wasn't worth his time". He didn't seem to care about how much of my time he was taking, what condition the truck was in, and he seemed to see how rude he could be while still having me as a customer. "Do you want the truck or not?"Paul A.
I had the truck for two hours didnt go under the gas level n the most 8-10 @.79 per mile.Ridiculous.It was a 19.99 truck n he charged me 100$. bullshit.I will see u in court.Then what company doesnt give u a reciept on the spot he said call 30 minutes n he will have a total.HORRIBLE service,super rude n extremely slow.Muddy as hell parking lot.I WILL get at Least70$ back. not payiny 100$. All hell going to break loose messing w/ my earned money n me.NOT EXCEPTABLEbarbara D.
Clean the vehicle. There was mud everywhere (that I sent before I took it) and they still charged me for cleaning because they left mud. The passenger seat was wet and the van smelled like cigarettes and fabric softener.Julia L.
They charged me $67 dollars. For something that was $40.00 eill never go there aginSara W.
Owner of pickup location was 15 minutes late for my appointment, holding up myself and my moving helpers. The truck bed wasn't clean - it was covered with fabric softener, making it extremely slippery. The truck itself was in good shape and exactly what we needed.Kevin H.
El cliente no dejó un comentario.Jeremy G.
El cliente no dejó un comentario.Dalton R.
Weird vibe. The owner is okay but the customer service tact isn't there. Another worker there seemed angry. I had trouble with the mobile self-check-in process. The owner did say that about 50% of people have problems with it.Osvaldo A.
Very efficient and friendly rental process. Provided assistance on hook-up procedure.Dallas H.
Great serviceKaren C.
The guy there was rude and ignorant. I will never rent from there again. I'll be referring people to Schwinn's on Route 66.Joseph F.
Cost. .99 a mile. I only had the truck for 4 hrs and it cost me $100 including gas I replaced. And to have to rent tie down straps on top. No thanks I had my own. I was just looking to move my daughter 1 town over. I just can't get over .99 per mile. Outrageous in my eyes. Single mom trying to move daughter and granddaughter.Terri S.
El cliente no dejó un comentario.WILLIAM E.
El cliente no dejó un comentario.Karen W.
El cliente no dejó un comentario.Lesley S.
Get the rental to a closer location and 24 hr notice of traveling to get the rental isn't enough to change the customers complete schedule within 24 hrs. Total additional cost to me was over $30 with tolls and fuel.surprise !!!! Come an hour away or cancel your travel plans! No goodANTHONY B.
Lees Self Storage was very accommodating to my schedule and worked thoroughly to make sure I was well taken care of.Steve A.
I did not like being charged 20 miles over fee. Had to drive 23 miles to get unit, when there is 3 u haul dealers within 5 miles from my houseMARK S.
El cliente no dejó un comentario.Justin R.
El cliente no dejó un comentario.Prashanth J.
El cliente no dejó un comentario.Pamela Z.
Very friendly and niceSean E.
The website did not accurately portray price. The website says 79 cents a mile and i was charged 99 cents a mile.Nathaniel N.
I use this U-Haul rental regularly. Very awesomeRobert K.
El cliente no dejó un comentario.Carie M.
El cliente no dejó un comentario.Julia L.
this place needs better signs to show you how to reach it and the trucks and trailers need to be seen from the road .NORA D.
El cliente no dejó un comentario.Jack L.
Lees Self Storage in Clarion Pa was great. Very friendly and professional.DERRICK P.
El cliente no dejó un comentario.Matthew H.
I may write a letter to the CEO of UHaul but this will work for the moment. When we got to the location in Clarion to pick up the truck there was a man that worked there. We said hello and told him we were picking up a truck .... He looked at us with a blank stareAnd offered no help or assistance. I asked him if he worked there and he said yes ... I told him that we had never picked up the truck on the app and he really didn't care he offered no assistance in helping us I asked him some questions he pointed to a lock box then he got in his truck and he left!!!!! Of course as it turns out we weren't able to get our truck because when we tried to check in on the U-Haul app it told us that our equipment wasn't ready and that we needed to go inside for Assistance but of course we could not because they were closed and Amanda could've helped us who offered no assistance just drove off ... so we called off and after 45 minutes were able to get someone to get the code to get the key to get the truck but it was an awful awful experience and I couldn't believe the ignorance and lack of help that was offered by the ownership of that U-Haul facility ! Help me understand how somebody can take five minutes when they're already there to show you or help you get your truck !!!!!William M.
El cliente no dejó un comentario.George S.
El cliente no dejó un comentario.erica R.
El cliente no dejó un comentario.Karen W.
El cliente no dejó un comentario.Timothy S.
I was charged $7 for a dolly which I did not receive. I would like to have that removed from my bill.Lou ann S.
El cliente no dejó un comentario.Maxwell S.
We just dropped the vehicle off and were directed where to put the keys. No other contact with anyone. We were in and out in seconds.Daniel S.
El cliente no dejó un comentario.Brian P.
biggest issue I had with the whole experience was trying to figure out if Uhaul had a tow dolly at the location i desired to pick up or not. (Uhaul of Ravenna) When I completed my reservation i received no call or message that my tow dolly would not be at Uhaul of Ravenna and then after stopping there, I had to drive another 12 miles to Regiment Company to pick it up. I would have thought Uhaul would have a better idea of where their equipment is actually at.CORRY E.
El cliente no dejó un comentario.Elyse C.
El cliente no dejó un comentario.Don H.
El cliente no dejó un comentario.Gina B.