Customer Reviews for Leenheer Automotive
(U-Haul Neighborhood Dealer)

411 reviews

3760 US Hwy 501   Carthage, NC 28327

(910) 947-2148

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed

Services at this Location:

Contact Us

(910) 947-2148

3760 US Hwy 501
Carthage, NC 28327

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very helpful and professional

Al Lambert 
Rating:
5.0

Customer did not leave a comment.

MICHAEL DAVIS 
Rating:
5.0

Customer did not leave a comment.

Eric Flynn 
Rating:
5.0

None, experience was great! Very friendly and professional!

Chris Carlstedt 
Rating:
5.0

Customer did not leave a comment.

Amaryllis Williams 
Rating:
5.0

The drop off experience was a breeze.

RICK TIMKO 
Rating:
3.0

Drop off was quick and easy. A little more information/ communication as to where to drop the equipment would have been nice. I had to seek out an employee to make sure I was putting it in the correct spot.

James Hargrove 
Rating:
5.0

This location is always excellent! Staff is friendly and they are a great asset to Uhaul!

DOUGLAS BUCHAR 
Rating:
5.0

Customer did not leave a comment.

Joshua Bigham 
Rating:
5.0

Customer did not leave a comment.

Robert McBride 
Rating:
5.0

Customer did not leave a comment.

Nathaniel Gillespie 
Rating:
5.0

No issues picking up or dropping off. No improvement needed.

Mark Thompson 
Rating:
5.0

Dropped off the truck after hours. Received a call from them the next morning. Everyone was helpful and pleasant.

Robert Nunnaley 
Rating:
5.0

Customer did not leave a comment.

Steven Wright 
Rating:
5.0

Only hitch was I tried to use the app to drop off the truck earlier on a Sunday when the truck was due back on Monday and I had to spend a half hour with customer service to make sure that I was in the right place and the information was given over the phone not online as advertised by U-Haul.

MARK SPEHN 
Rating:
5.0

Customer did not leave a comment.

Raymond Hattenburg 
Rating:
4.0

Thank you for making the turn-in quick and easy!

Amanda Calle 
Rating:
3.0

Customer did not leave a comment.

MICHAEL HARVEY 
Rating:
5.0

The staff were helpful and knowledgeable.

David Sarrazin 
Rating:
3.0

Customer did not leave a comment.

Teresa Cairrikier 
Rating:
4.0

They have always done a great job.

MICHAEL TILE 
Rating:
5.0

The location I dropped the trailer off at was not available as a drop off location on your website. But I called them to check if I could drop it off there and they said I could.

robert rowland 
Rating:
5.0

This location is fantastic! We rent there all the time! 5 star++ transaction once again!

Douglas BUCHAR 
Rating:
5.0

Customer did not leave a comment.

Chad Thibodeau 
Rating:
5.0

Customer did not leave a comment.

Raymond Hattenburg 
Rating:
5.0

Customer did not leave a comment.

HENRY WHITE 
Rating:
5.0

Wow - thank you. My home town, locally owned business went above and beyond. Thank you!

Richard Edelman 
Rating:
3.0

Customer did not leave a comment.

TERRY REYNOLDS 
Rating:
5.0

Customer did not leave a comment.

SCOTT WESNER 
Rating:
5.0

Customer did not leave a comment.

Casey Bradley 
Rating:
5.0

Customer did not leave a comment.

DANIEL PAGE 
Rating:
5.0

Customer did not leave a comment.

Kelly MacCrum 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Moss 
Rating:
3.0

Customer did not leave a comment.

TIFFANY MEANEY 
Rating:
5.0

They were great and freindly.

Robert Dyer 
Rating:
4.0

Customer did not leave a comment.

Taylour Dennis 
Rating:
5.0

Made drop off easy and quick.

Craig Keith 
Rating:
3.0

Equipment had mechanical issues and was not able to repair at time of arrival and pick up

Roosevelt Jackson 
Rating:
5.0

Customer did not leave a comment.

Vernon Conley 
Rating:
1.0

I rented a 26 foot truck for a 20 mile trip. 8.5 miles loaded and 11.5 miles open road. I reviewed how much fuel was in the tank prior to leaving the lot and returned the truck with more than I used (3 gallons). Received receipt and was charge an additional 4 gallons at $4.16 per gallon (total 7 gallons of fuel for a 20 mile trip).. Now if this truck uses less than 3 miles per gallon, you may want to use another provider. The representative at U-Haul agrees that the truck gets better gas mileage than what I’ve been charged. I have used U-Haul in the past with no problem. Never will use this location again!

Rodney Edmonds 
Rating:
5.0

Always a great place to rent from!!

Douglas Buchar 
Rating:
4.0

Customer did not leave a comment.

celcey lopez 
Rating:
1.0

Battery went dead and they turned it over to uhaul for a refund. Yet I’ve heard nothing from anyone???

Terry Harris 
Rating:
5.0

Just drop and go. It was lovely.

DEBRA MAYNARD 
Rating:
5.0

Always excellent customer service! 5 stars!

Douglas Buchar 
Rating:
5.0

Customer did not leave a comment.

bawi chum 
Rating:
4.0

Customer did not leave a comment.

PEYTON SPICER 
Rating:
5.0

Customer did not leave a comment.

DEBBIE JAKEMAN 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY GOWER 
Rating:
5.0

Customer did not leave a comment.

Kathryn Wright 
Rating:
4.0

My truck smelled of straight gas when driving the second part of my trip and I feel the gas usage was drastically different. I tried to call about it but no one answered.

William Goncharow 
Rating:
5.0

Customer did not leave a comment.

Nathan Manning 
Rating:
5.0

Customer did not leave a comment.

Elise McInnis 
Rating:
5.0

Nice folks at Leenheers. They hooked trailer up for me.

Mark Smith 
Rating:
4.0

Customer did not leave a comment.

Michael Schuman 
Rating:
3.0

I was informed I could drop off the cargo trailer to any uhaul dealer in the area. However, when I went to a nearby location, the service desk told me he wouldn’t accept the trailer and that I would be charged an additional fee for not returning it to the original location. So, I had to drive an additional 35 mins to drop it off. There seems to be a miscommunication on the drop off policy between the customer (me) and uhaul staff.

Clint Munson 
Rating:
5.0

Customer did not leave a comment.

Rachel Hendrickson 
Rating:
5.0

Customer did not leave a comment.

Curtis Abare 
Rating:
5.0

Customer did not leave a comment.

Janice Jobson 
Rating:
5.0

Excellent!

Diana Sloan 
Rating:
3.0

When I arrived, the receptionist was in a conversation with a elderly man. I had to wait a few minutes till they finally finished their conversation. She seen me standing there and he even turned around so I know he seen me too. But I had to wait for them to finish. Fyi- they weren't discussing renting a uhaul. It was friendly. Also, I was not shown by anyone how to operate the vehicle. This was the first time I had ever rented a uhaul so I thought someone would come out and show me the basics on the truck. Example how to adjust mirrors, etc. I had to figure all this out myself. And never could figure out how to adjust the side mirrors. When I pulled out to leave, it was raining a little bit, so I turned on the windshield wipers and the windshield wiper on the driver side did not work. So I did go inside and let the lady no that the windshield wiper was not working. The vehicle itself was a rough ride. Not smooth at all. Nothing what I expected. Overall it was okay. But they really need to check out these vehicles when they come back in and not just how much gas is left in the tank.

Lisa Brown 
Rating:
4.0

After hours drop off, well lit parking lot.

Thomas Maloney 
Rating:
5.0

Customer did not leave a comment.

Alicia Holly 
Rating:
5.0

Customer did not leave a comment.

Richard Thuston 
Rating:
5.0

Customer did not leave a comment.

Aliyah Ross 
Rating:
5.0

Customer did not leave a comment.

Craig McBride 
Rating:
5.0

Customer did not leave a comment.

LYNDA AKERSON 
Rating:
3.0

Total confusion at pick up. Took over 2 hours. Finally the owner came out. Worked later than expected. He was very helpful. Had to cancel initial order snd reissue vehicle

RAYMOND LUPKAS 
Rating:
4.0

Customer did not leave a comment.

James Comer 
Rating:
5.0

Customer did not leave a comment.

MATTHEW MARTIN 
Rating:
5.0

Customer did not leave a comment.

REMER ALLEN 
Rating:
5.0

Customer did not leave a comment.

WILLIE LYONS 
Rating:
5.0

Customer did not leave a comment.

DAMIEN MAZZETTI 
Rating:
5.0

Customer did not leave a comment.

Don Ireland 
Rating:
4.0

Customer did not leave a comment.

Jennifer York 
Rating:
5.0

Thank you so much!

AMY MIDDLETON 
Rating:
5.0

Customer did not leave a comment.

Richard Peavley 
Rating:
5.0

Great Customer service. They are always super friendly.

DENA CUMBERBATCH 
Rating:
5.0

This place is always amazing! Everything kept up in great repair! Fast and friendly service! I have used them alot and give them 5 stars plus!

DOUGLAS BUCHAR 
Rating:
2.0

Lady was nice there location was old and decrepit. Order placed online at 300 miles when I got on site to pick it up they then backtracked on the order and only allowed 270 miles. I will never use this horrible company again. most untrustworthy shady company I’ve ever had to deal with

NICHOLAS POWELL 
Rating:
5.0

Quick and easy.

MARK THOMPSON 
Rating:
5.0

Customer did not leave a comment.

Derrick Jones 
Rating:
5.0

This location is always great!

DOUGLAS BUCHAR 
Rating:
5.0

Very friendly and knowledgeable

SCOTT PADGETT 
Rating:
5.0

It would have been nice to pick up in my original location choice but I understand supply and demand and employee shortages

Katelynne Horton 
Rating:
5.0

This is about your system for after hours drop off. Make sure there is a highlighted statement on your paperwork or website that after hours drop require that you be at the site in order to access your EZ return function. Otherwise great experience!

David Shumate 
Rating:
5.0

Customer did not leave a comment.

Jeremy White 
Rating:
5.0

We enjoyed renting at this U-Haul location and will do so again.

STEPHEN KIZER 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Johnson 
Rating:
5.0

Used 24/7 dropoff so no interaction with location or personnel

JEREMY ALLIE 
Rating:
5.0

Customer did not leave a comment.

Kevin Eager 
Rating:
5.0

This has nothing to do with the pickup location. But the night I loaded the truck it rained and water leaked inside and destroyed a lot of my belongings. This is an out of town move and I expected a better truck with no leaks. No I have to pay for rug cleaning, damaged boxes, books, wood frames, mattresses and more.

MENAW MANSOUR 
Rating:
5.0

Trailers are always in excellent maintained condition! I give this location 5 stars!

DOUGLAS BUCHAR 
Rating:
2.0

I rated this below average because the location I indicated I wanted to pick up the van was changed and it took me an extra hour to pick up the van. Also, not a location issue but I was under the impression from the online reservation that it was a unlimited miles and I was charged for miles over a certain amount. In the future, I will go with Penske.

Kenneth Schmidt 
Rating:
5.0

Cleanest and most efficient facility; excellent customer service and easy equipment access. Great experience

CHARLOTTE HART 
Rating:
5.0

Friendly staff, great customer service!

VICTOR ESTELLO 
Rating:
5.0

Nothing. Young Lady was very professional and explained almost everything to me. Gave me options.

LESLIE WASHINGTON 
Rating:
5.0

This location has always been excellant!

DOUGLAS BUCHAR 
Rating:
5.0

Customer did not leave a comment.

Christopher Prue 
Rating:
1.0

Customer did not leave a comment.

Lori Zeh 
No reviews have been submitted for this location.

Additional Services at this Location

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