Customer Reviews for Leenheer Automotive
(U-Haul Neighborhood Dealer)

337 reviews

3760 US Hwy 501   Carthage, NC 28327

(910) 947-2148

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(910) 947-2148

3760 US Hwy 501
Carthage, NC 28327

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Jennifer Y. 
Rating:
5.0

Thank you so much!

AMY M. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Great Customer service. They are always super friendly.

DENA C. 
Rating:
5.0

This place is always amazing! Everything kept up in great repair! Fast and friendly service! I have used them alot and give them 5 stars plus!

DOUGLAS B. 
Rating:
2.0

Lady was nice there location was old and decrepit. Order placed online at 300 miles when I got on site to pick it up they then backtracked on the order and only allowed 270 miles. I will never use this horrible company again. most untrustworthy shady company I've ever had to deal with

NICHOLAS P. 
Rating:
5.0

Quick and easy.

MARK T. 
Rating:
5.0

Customer did not leave a comment.

Derrick J. 
Rating:
5.0

This location is always great!

DOUGLAS B. 
Rating:
5.0

Very friendly and knowledgeable

SCOTT P. 
Rating:
5.0

It would have been nice to pick up in my original location choice but I understand supply and demand and employee shortages

Katelynne H. 
Rating:
5.0

This is about your system for after hours drop off. Make sure there is a highlighted statement on your paperwork or website that after hours drop require that you be at the site in order to access your EZ return function. Otherwise great experience!

David S. 
Rating:
5.0

Customer did not leave a comment.

Jeremy W. 
Rating:
5.0

We enjoyed renting at this U-Haul location and will do so again.

STEPHEN K. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey J. 
Rating:
5.0

Used 24/7 dropoff so no interaction with location or personnel

JEREMY A. 
Rating:
5.0

Customer did not leave a comment.

Kevin E. 
Rating:
5.0

This has nothing to do with the pickup location. But the night I loaded the truck it rained and water leaked inside and destroyed a lot of my belongings. This is an out of town move and I expected a better truck with no leaks. No I have to pay for rug cleaning, damaged boxes, books, wood frames, mattresses and more.

MENAW M. 
Rating:
5.0

Trailers are always in excellent maintained condition! I give this location 5 stars!

DOUGLAS B. 
Rating:
2.0

I rated this below average because the location I indicated I wanted to pick up the van was changed and it took me an extra hour to pick up the van. Also, not a location issue but I was under the impression from the online reservation that it was a unlimited miles and I was charged for miles over a certain amount. In the future, I will go with Penske.

Kenneth S. 
Rating:
5.0

Cleanest and most efficient facility; excellent customer service and easy equipment access. Great experience

CHARLOTTE H. 
Rating:
5.0

Friendly staff, great customer service!

VICTOR E. 
Rating:
5.0

Nothing. Young Lady was very professional and explained almost everything to me. Gave me options.

LESLIE W. 
Rating:
5.0

This location has always been excellant!

DOUGLAS B. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
1.0

Customer did not leave a comment.

Lori Z. 
Rating:
5.0

Excellent service

alexander P. 
Rating:
5.0

Friendly and great customer service!

DOUGLAS B. 
Rating:
5.0

The Leenheers are great people to deal with for UHaul equipment and all other business. I'm glad to have them in Carthage! Al Barber, Commissioner, Town of Carthage)

Alvin B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
5.0

Customer did not leave a comment.

GERALD P. 
Rating:
5.0

Great customer service....

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Brandon C. 
Rating:
4.0

Customer did not leave a comment.

Tracy I. 
Rating:
4.0

Customer did not leave a comment.

IRENEMABLE R. 
Rating:
5.0

Great experience.

Robert G. 
Rating:
5.0

Very professional

ROBERT D. 
Rating:
5.0

Friendly customer service. Nice facility. Convenient pick up location with easy turnaround space for trailer. Will rent from this location again for any additional Uhaul needs!

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Travis S. 
Rating:
5.0

Customer did not leave a comment.

Bee L. 
Rating:
4.0

Customer did not leave a comment.

MICHELLE P. 
Rating:
4.0

Customer did not leave a comment.

DUSTIN W. 
Rating:
5.0

Nothing that I can think of.

Pete Z. 
Rating:
5.0

Just keep doing what you're doing. Very handy and friendly. Thanks

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE S. 
Rating:
3.0

Customer did not leave a comment.

ELIZABETH L. 
Rating:
5.0

Excellent service. Great people. I wish they were open until six pm the day I dropped off. Oh well.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Great people!!!

DANIEL P. 
Rating:
3.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Outstanding customer service. Thank you!

BARBARA S. 
Rating:
3.0

Customer did not leave a comment.

CARL D. 
Rating:
5.0

Customer did not leave a comment.

RALPH B. 
Rating:
5.0

Customer did not leave a comment.

DEVIN LEE S. 
Rating:
3.0

Drop off was late at night after hours and no signage as to were to park or where key drop box was. Had to just guess.

H. M. 
Rating:
5.0

Customer did not leave a comment.

DIANNE S. 
Rating:
3.0

Customer did not leave a comment.

Hugh V. 
Rating:
3.0

Have people help to offload the trailer. I had to do it myself, they didn't offer. When I called them they care where I put it (could have left it in the street) and never came to inspect it (could have taken it home and they would have never known).

Bryan E. 
Rating:
1.0

Customer did not leave a comment.

David R. 
Rating:
5.0

BEST PLACE EVER TO RENT a U-Haul, and believe me I tried Sanford, Southern Pines, Pinehurst, all around, nothing else compares to this place, they are friendly and even though they are super busy with their other work, they stop what they are doing to help out. BEST PLACE TO RENT A U-Haul, you may have a nice looking building in Sanford, NC on Horner Blvd, but it' slow as snails and they never have anything ready to go.

CONSTANCE S. 
Rating:
2.0

Customer did not leave a comment.

BRODY H. 
Rating:
5.0

Customer did not leave a comment.

EDWARDLOUIS H. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Everything was great except the reservation. It was $100 cheaper booking online versus booking directly with Leenheer Automotive. However, they (Leenheer Automotive) were fine with me canceling reservation I'd made with them and allowing me to book online.

Craig M. 
Rating:
3.0

Staff very friendly/ Unit in cargo space was dirty had to clean/ left location filled truck up started out in am/turned A/C on didn't work/called location left message on answering machine concerning A/C did not get a return called/ Had to drive to location with no A/c

GEORGE B. 
Rating:
5.0

This is the ONLY location that was any good, I had gone to five other U-Haul places before this, only found it because it was next to my feed store.

CONNIE S. 
Rating:
5.0

Customer did not leave a comment.

sheena K. 
Rating:
5.0

Customer did not leave a comment.

Leslie J. 
Rating:
5.0

Customer did not leave a comment.

Gay W. 
Rating:
5.0

Well done! Smooth operation and assistance was professional. Returning the trailer was no problem.

Hernani D. 
Rating:
5.0

Customer did not leave a comment.

Patrick D. 
Rating:
5.0

Always friendly and helpful

LORI T. 
Rating:
5.0

Customer did not leave a comment.

BRIAN N. 
Rating:
3.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Todd T. 
Rating:
5.0

Had a very serious problem with the trailer brakes, the brakes would lock up very quick if you had to press the brakes harder than usual. It was even worse when towing a car because of the extra weight. It would jerk the trailer so hard making it seem like something had broken or came a loose from either the hitch on my truck or maybe the trailer. Very bad experience because I had to tow my car from NC to GA. I have rented many times before and will continue, I hope it was just a case of an over looked problem. I did report the problem when I dropped off the trailer. The place where I picked up the car hauler only had one at their location and we didn't noticed the problem until after loaded the car and started driving. I was checking for other Uhaul locations in the area in hope that I could have one of the tech's check the brakes but didn't pass anything that was open because it was after 5:00 PM. Thanks Eric C

Eric C. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
3.0

The "mobile after hours pickup" option process was not smooth at all. The representative took a really long time to confirm my pick up so that we could get on the road with the truck, and literally confirmed my identity 3 times, in addition to confirming the identity of the person paying for the truck who was sitting in the car with me. It was a little ridiculous. Confirm my driver's license. Confirm the person paying for the reservation and move on. When you do this in person you don't have the representative calling different people to confirm my identity, they look at my ID and my face.

Rebecca B. 
Rating:
5.0

Very easy on the return side. Great!

Bertram G. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Every thing was excellent.

Windy E. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
3.0

Clean out the Uhaul inside.

Edward F. 
Rating:
5.0

Customer did not leave a comment.

Susan G. 
Rating:
5.0

Customer did not leave a comment.

BOB W. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

If you keep doing as wonderful job as you did for me......I would like to refer everyone. Job well done!

MAX M. 
Rating:
3.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Easy check in. Very personable. Took my truck to them for an oil change. Will patronize their shop for future repairs.

Thomas L. 
Rating:
4.0

I liked their mailbox system vs just dropping the keys off through a door slot after hours. The truck handled well and the blankets, dollies, and hand truck were clean and functional. Gas refill price was steep but I guess you pay for convenience.

Terry J. 
Rating:
5.0

I don't know if this is common for u-haul trailers but there is no jack on the hitch. It has to be attached the truck the entire time. But everything went well, no complaints.

KIMBERLY G. 
Rating:
5.0

Note to customers: Trailers have no tongue jack so you may need help lifting off the hitch.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Staff was friendly and the equipment was ready to go. Turn in was just as easy.

Christopher P. 
Rating:
5.0

very friendly

Robert L. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
No reviews have been submitted for this location.

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